Surge Mastercard® Avaliações 16.544

Great customer service

Lasaundra was amazing! She helped me understand my options and gave me great information to keep my account open.

The customer service rep was very pleasant and helpful in getting my issue with a charge I did not authorize handled. I'm sorry I could not understand what his name was, it sounded like Baltic. He handled everything quickly, and had my claim filed and indicated the charge would be credited back to my acct and a new card would be issued to me on 7-10 business days. I really appreciated his prompt service in handling my concern about the charge I did not authorize. Thank you Kim Sudduth

I love Surge it was there when I needed it the most

I am very happy being a surge customer. I haven't any complaints.

I had the best gentleman take care of me in the food department and put my mind at ease and he told me that fraud is very rampant and sometimes it passes through the system. I was glad that I was messaged with a fraud on my account and I called the number immediately, and I was taken care of by this wonderful gentleman who is very intelligent and very on top of it and has lots of expertise. I think him very much. He assured me that it would all be taken care of and I would be issued a new credit card. I want you to thank him personally for me. I really appreciate him and I gave him five stars. Dennis J Chiamulera .

Great customer service! The rep I spoke with was extremely friendly and helpful.

The Rep was patiant, curteous, professional, knowledgeable and thorough.

They refused to listen and would only deflect the problem with Surge system to accept payments saying’s it’s a bad routing number which it causes the payment going to wrong bank and coming back as insufficient funds. I told them I had verified the routing number and account number as correct. Your customer service rep is saying the Surge system is changing the routing number and nothing can be done. If it was the routing number being wrong then the other 20 bills I pay would also reflect that the payments wouldn’t be paid again only Surge is having the problem! It must be a problem on your end!

Steven Simon

Helpful ,good costumer’s attention

Awesome so helpful very knowledgeable

I really enjoyed my experience with Tracie. She was a beautiful person. She helped me out a lot.

I could barely hear the representative and you now expect me to pay the full balance. That’s $250 out of my budget that I didn’t count upon. It is not making me very happy!!!

Alice understood my situation and was very helpful and very considerate and waived a fee for me because of my husband passing away recently

Customer Service rep was knowledgeable and made my call easier.