Очень вежливое и профессиональное обслуживание , мне нужно было меньше чем предложено было оценкой. Отличная команда знающих асов своего дела . Деньги пришли на счёт. Единственный минус - то ч... Ver mais
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Veja o que dizem as avaliações
Very professional and knowledgeable. The lady was very easy to talk to, it is no surprise that they have been in business over 250 years.
A empresa respondeu
Very proffesional and efficient from start to finish. A precise valuation was given with a few hours. Considering the large quantity we left them to evaluate. Once all documantation was supplied th... Ver mais
A empresa respondeu
For me the whole process was of a very high standard. From the moment I walked into the South Kensington Branch, the team were welcoming and friendly. They made a very fair offer, much closer to wh... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Suttons & Robertsons
Escrito pela empresa
PAWN ONLINE
SELL JEWELLERY
SELL WATCHES
Suttons & Robertsons are the UK's leading luxury pawnbrokers and jewellers. We help collectors, dealers and those who simply enjoy owning luxury items raise money by borrowing against their assets or selling them.
We specialise in luxury asset finance and resale across watches, jewellery, diamonds, gold, designer handbags and more. Our team provides expert valuations and personal guidance at every step.
Established in 1770, we are the UK's oldest pawnbroker and are authorised and regulated by the Financial Conduct Authority. Our sister brand, S&R Jewellers, retails preloved jewellery, watches and handbags.How we can help
Escrito pela empresa
- Loans against luxury assets
- Borrow from £500 against jewellery, watches, gold, handbags and other luxury assets. We are authorised and regulated by the Financial Conduct Authority.
- Sell luxury assets to us
- Receive a quick valuation and sell your watches, jewellery, gold and handbags directly to us. Once everything is agreed, our average payment time is five hours.
Informações de contato
127 Victoria Street, London, SW1E 6RD, London, Reino Unido
- 0800 038 9839
- services@suttonsandrobertsons.com
- suttonsandrobertsons.com
4,7
Excelente
336 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Bad communication
My item could not be authenticated for some reason, which is fine. I was informed my parcel would be returned to me on Friday, a label was created online at 19:00 that evening, I assumed my parcel would be sent Saturday instead, it was not and this was not communicated to me, I had to call the office on Monday morning to be told my parcel was not sent but would be sent today, my parcel was not sent until after the daily post off cut of time , despite saying I needed my parcel for the next day I was going on holiday and no one would be home, I was assured my parcel would arrived Tuesday before 1pm
12 de janeiro de 2026
Avaliação não solicitada
Resposta da Suttons & Robertsons
Thank you for taking the time to share your feedback.
We are sorry to hear that the communication around the return of your item did not meet your expectations. While the authentication outcome itself was communicated clearly, we understand how important timely updates are, particularly when delivery timing is critical.
We continuously review and refine our internal processes to ensure clearer communication and smoother handling of returns, especially where tight timeframes are involved. Your comments have been noted as part of that ongoing improvement.
We appreciate you raising this with us and thank you for your patience throughout the process.
Ruth was amazing
Ruth was amazing. She explained the process perfectly, put all my anxiety at ease as this is the first time getting a pawn loan. She was polite, professional and informative. She has such a lovely personality that helped me make my decision to go with this store.
11 de janeiro de 2026
Resposta da Suttons & Robertsons
Ruth will be delighted to read this — thank you for sharing such kind feedback. We’re so pleased she was able to explain everything clearly and put you at ease, especially for your first pawn loan. Your confidence in choosing us means a great deal. We look forward to assisting you in the future.
False info on their website, waste of time
Advertises on their website that they buy Tiffany jewellery (which I specifically searched for) but after cleaning, photographing and submitting two necklaces I received a reply saying they are not acquiring jewellery from this brand. If this is the case then please update the website so that other people don’t waste their time
12 de janeiro de 2026
Avaliação não solicitada
Resposta da Suttons & Robertsons
Thank you for taking the time to leave your feedback, and we’re very sorry for the frustration this caused.
You’re absolutely right to raise this, and we appreciate you bringing it to our attention. Tiffany & Co. is a long-established brand that has produced thousands of different jewellery designs and collections over many decades. While we do purchase Tiffany jewellery, we are not always actively acquiring every line or style within the brand, as demand and stock requirements can change.
That said, we recognise that this distinction was possibly not made clear enough on our website, which understandably led you to spend time cleaning, photographing, and submitting your necklaces. We apologise for that inconvenience. We are reviewing our website wording to better clarify how brand acceptance works, so others don’t experience the same issue.
Thank you again for your feedback — it genuinely helps us improve how we communicate. If you’d like to discuss this further, please don’t hesitate to contact us directly.
I thought Rachel fox was very helpful…
I thought Rachel fox was very helpful polite and professional and I would certainly use your company again
9 de janeiro de 2026
Resposta da Suttons & Robertsons
We’re delighted to hear that Rachel Fox was helpful, polite, and professional. Thank you for your kind words, and we look forward to assisting you again.
another very positive experience-…
another very positive experience- excellent customer service and friendly staff. would definitely recommend!
6 de janeiro de 2026
Avaliação não solicitada
Resposta da Suttons & Robertsons
It’s great to hear you had another positive experience and enjoyed the friendly, attentive service. Thank you for the recommendation; it’s always appreciated.
Excellent experience from start to…
Excellent experience from start to finish. Professional staff. Highly recommended.
31 de dezembro de 2025
Resposta da Suttons & Robertsons
We’re so glad you had a great experience and found our team professional. Thank you for the recommendation, it’s much appreciated.
Shop with confidence!
I saw quite a few beautiful items on S & R website. I bought a gorgeous ring! When I visited the Victoria branch, Jeanette warmly greeted me and showed me a watch I admired… there are many tempting jewels and the quality of their stock is excellent. Lovely Jeanette was very polite and professional. In all substance, this is a reputable business which inspires confidence. I will certainly shop here again.
Get yourself a gift! 😁
20 de novembro de 2025
Avaliação não solicitada
Resposta da Suttons & Robertsons
Thank you so much for your fantastic review! We’re delighted to hear that you found so many beautiful pieces on our website and that you’re enjoying your gorgeous ring. It’s wonderful to know that Jeanette and the team at our Victoria branch made you feel so welcome and confident during your visit.
We truly appreciate your kind words about the quality of our stock and our service. Your recommendation means a great deal to us, and we very much look forward to welcoming you back again soon. Enjoy your purchase – and we couldn’t agree more, everyone deserves a little gift!
Highly recommended
I was little nervous as i never been to a pound broker before. Howevee there was a very friendly lady serving me, she gave me an honest opinion, no pressure. Highly recommended.
19 de dezembro de 2025
Resposta da Suttons & Robertsons
Thank you very much for your kind review and recommendation. We’re delighted to hear that our team helped put you at ease and made your first visit a positive experience. Providing honest advice in a friendly, no-pressure environment is very important to us.
We truly appreciate your feedback and hope to welcome you back again in the future.
Very polite
Very polite, easy to deal with and straightforward.
Good service, highly recommend.
14 de novembro de 2025
Avaliação não solicitada
Resposta da Suttons & Robertsons
Thank you for your kind review. We’re really pleased you enjoyed the experience and appreciate the recommendation. We look forward to welcoming you back in the future.
The service i received is excellent
The service i received is excellent
8 de dezembro de 2025
Avaliação não solicitada
Resposta da Suttons & Robertsons
Thank you so much for your kind feedback! We're delighted to hear that you received excellent service. Providing a great experience for our customers is always our top priority.
If there's anything more we can help with in the future, please don't hesitate to get in touch!
Every one was very helpfull.
Every one was very helpfull, its the first time that I have done this.
6 de dezembro de 2025
Resposta da Suttons & Robertsons
Thank you for your review! We’re so pleased to hear that our team were helpful, especially as it was your first time doing this. We always aim to make the process clear and comfortable for our customers.
If you ever need any further assistance, we’re always here to help!
Very comprehesive check prior to…
Very comprehesive check prior to sale.Polite prompt service explaining all matters.
Thankd
9 de dezembro de 2025
Resposta da Suttons & Robertsons
Thank you for your kind review! We appreciate your feedback and hope to assist you again soon.
Very Happy Customer!
Very Happy Customer!
Lovely shop , lovely people, lovely products, no words to say how grateful and happy to buy from them!
I will buy more things in the future 😊
5 de dezembro de 2025
Avaliação não solicitada
Resposta da Suttons & Robertsons
Thank you so much for your wonderful review! We’re thrilled to hear how happy you are with your experience. Your kind words about our shop, team and products truly mean a lot to us.
We’re grateful for your support and can’t wait to welcome you back again in the future. Enjoy your new purchase, and thank you for being such a lovely customer!
Good experience
I had a great first experience with S&R. The staff were friendly and helpful, making everything simple and hassle-free.
28 de novembro de 2025
Avaliação não solicitada
Resposta da Suttons & Robertsons
Thank you so much for taking the time to share your feedback! We're delighted to hear that your first experience with S&R was a great one. It’s wonderful to know our team made everything friendly, helpful and hassle-free for you.
We truly appreciate your kind words and look forward to welcoming you back again soon!
Kasia was really lovely and very…
Kasia was really lovely and very helpful. I would certainly return.
8 de outubro de 2025
Avaliação não solicitada
Resposta da Suttons & Robertsons
Thank you for your lovely feedback. Please don't hesitate to get in touch if there is anything we can help with.
Professional
Professional, quick and polite service from start to finish. Highly recommended.
25 de novembro de 2025
Resposta da Suttons & Robertsons
Thank you for your great feedback. We are delighted you had a great experience transacting with us.
First class Pawnbrokers.
The entire team are consummate professionals, courteous, highly knowledgeable and efficient.
I would strongly recommend Suttons and Robertsons Victoria.
14 de novembro de 2025
Avaliação não solicitada
Resposta da Suttons & Robertsons
Your feedback about our Pawn Shop London service is greatly appreciated. We will pass your kind comments on to our Victoria store team. Please don't hesitate to get in touch if we can help with anything else, buy, sell or loan.
Great company and service
Great company and service. Staff is very friendly and helpful . Highly recommended
20 de novembro de 2025
Resposta da Suttons & Robertsons
Thanks so much for taking the time to leave this excellent review. We’re really happy to hear you enjoyed the service and found the team friendly and helpful. We’ll be sure to share your kind words with the staff.
Professional
I dealt with Kasia who was diligent, and professional. I would like to think what they offered me was fair.
15 de novembro de 2025
Resposta da Suttons & Robertsons
Thank you for your feedback. We are pleased to hear that you are happy with the service that you received from Kasia. We look forward to hearing from you.
Professional and efficient
Kasia Wrobel helped me in the best of ways! Thank you!
15 de novembro de 2025
Resposta da Suttons & Robertsons
Thank you for your feedback. We are pleased to hear that you are happy with the service that you received from Kasia. We look forward to hearing from you.
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