I have a swan Nordic air cooler and my remote control stopped working, I contacted swan and spoke to a lovely kind lady by the name of Diane she told me she would contact the warehouse but couldn’t... Ver mais
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Veja o que dizem as avaliações
Really good customer service. My original order failed to be delivered, but a replacement was sent out with an alternative courier without delay. Very pleased with my cast iron roaster tray now that i... Ver mais
A empresa respondeu
Absolutely appalled by entire service - AVOID. Ordered a kettle and toaster pair and they incorrectly sent me two toasters. Have been trying to sort it out and get the correct item dispatched, howeve... Ver mais
I was trying to source a kettle filter for my Swan retro kettle. Swansupoort (juliia) has been so helpful and explained she would try to find me one. Kept me informed when she had found one and afte... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
With a rich heritage dating back to 1931 Swan is proud that each product is conceived and designed at its headquarters in the heart of the UK, backed up by a 160 strong support team including in house designers, customer services and quality control; producing appliances, cookware and kitchen accessories that are available around the world and designed for life.
Informações de contato
PO Box 3117, ST4 9GD, Stoke on Trent, Reino Unido
- 0333 220 6050
- customerservice@swan-brand.co.uk
- swan-brand.co.uk
4,4
Excelente
5 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent customer service with a faulty product
Contacted swan customer service via the online form and within one hour they had arranged a replacement as my crossover was under warranty. Excellent customer service provided by Diane and I'm pleased to have my crossover replaced as it is a really good product that has halved the cleaning time!
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hello Courtney
Many thanks for taking the time to leave your 5 star Trustpilot review.
Here at Swan our customers comments and feedback are so important to us.
I was delighted to read how well Diane looked after you and your recent enquiry
Best wishes
Keith - Group Customer Services Manager
Amazing service
Amazing service! Very fast response and extremely helpful. Tracy was very clear and concise in her instructions for me, highly recommend!
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hello Michelle
Many thanks for your 5 star Trustpilot review.
I was so pleased to read how Tracy from our Team helped with your enquiry.
At Swan we always place our customers at the heart of everything we do.
Keith - Group Customer Services Manager
So much fuss over a missing saucepan lid!
I purchased a retro 5 piece pan set in green for £89.99. Unfortunately one of the saucepan lids was missing. I sent pictures of the set proving the lid wasn't in the box. I sent these through immediately on the day of receiving the order.
I sent these to customer services who got back to me to say that they didn't have a spare lid to send me so I had to return the whole set back for them to send me another one? Surely if I send it back they would still have an incomplete set to resell? I just couldn't see the point or is that just me?
Very disappointing and would certainly not recommend this company to anyone over a missing saucepan lid! I wouldn't care if it was a cheap set but it wasn't!
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da Swan Brand
Dear Cathy
Thanks for your Trustpilot review.
At Swan our customers comments and feedback are always welcomed as they allow us to review and wherever required improve upon the products and services we offer.
Customer comments also allow us to provide a balanced and accurate reply to the original comments left - something which Trustpilot encourage us to do.
I was sorry to read about the missing lid from your pan set - this is a rare issue and will be addressed with our supply partners.
As our pan sets come as a complete unit we are unable to provide a separate lid - indeed any unwanted or returned products are not resold.
I was pleased to learn one of our Team have agreed a suitable solution to your enquiry and I must end by offering my sincere and personal apologies for any inconvenience caused.
Keith - Group Customer Services Manager
I love my air fryer from Swan
I love my air fryer from Swan, I've had it for 3 years now, use it near daily and it's always worked perfectly. It was so affordable and the customer service is fantastic. After 3 years of use, I needed to replace the basket, and they were unbelievably prompt at responding and sent me the basket free of charge which I was not expecting! Will absolutely get my next one from them again!
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hello Amy
Thanks for your 5 star Trustpilot review.
Here at Swan we always place our customers at the heart of everything we do and I was delighted to read how our Team helped with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
First class service to resolve an issue…
First class service to resolve an issue with my Dirtmaster. Quick response & issue solved without any hassle.
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi Debbie
Thanks for taking the time to leave your kind words about the first class service your received from Swan.
I was delighted to read your recent enquiry was handled in a quick and efficient manner.
Keith - Group Customer Services Manager
Had a great experience dealing with…
Had a great experience dealing with Allison who went above and beyond in keeping me updated with our delayed delivery. Outstanding service and hope she is recognised by her superior’s.
Thanks again for all your help
6 de fevereiro de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hello Karon
I was so pleased to read about your great experience with Swan Customer Services and Allison from our Team.
Here at Swan we are very proud of Allison and her colleagues and how they always look after our customers so well.
With best wishes
Keith - Group Customer Services Manager
Great customer support
Great help, advice & support from Holly in the customer service team. Very friendly & knew exactly what was needed when I had a problem with my Swan kettle. Excellent service. Thank you so much
26 de janeiro de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi Jo
I was delighted to read about the great customer support you recently received from Swan Customer Service and Holly in particular.
Holly is a real star and loves nothing more than helping our customers with their enquiries.
Kindest regards
Keith - Group Customer Services Manager
Great customer service
Great customer service. I had a problem with my appliance. My emails were replied to promptly.
Swan sent me a replacement appliance.
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hello Christina
Many thanks for taking the time to leave your 5 star Trustpilot review.
I was delighted to read how our Team helped with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
The telephone was answered immediately…
The telephone was answered immediately by Holly and she explained everything to me. She didn`t say `you can do it on line`. I would always prefer to talk to someone on the phone in order to be able to ask questions.
Also it is a lovely looking product and I can`t wait to use it.
7 de janeiro de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi Peter
It was wonderful to read your kind words about your recent experience with Swan.
Here at Swan we make it easy for our customers to contact us via a number of channels.
Holly who helped with your enquiry is a real star and loves helping our customers with their enquiries.
Best wishes
Keith - Group Customer Services Manager
Great customer service from Chioma
I bought the Swan Alexa kettle which unfortunately developed a fault after a few uses. I contacted customer services and received a polite email from Chioma, who apologised and gave clear instructions on what to do next. I had several emails from Chioma, all of which were friendly, polite, clear, and keen to ensure l was fully informed of what was happening. Having the same person dealing with this made the process easier and with Chioma's assistance the matter has been resolved. Thanks Chioma.
6 de fevereiro de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hello HkaurB
Thanks for your 5 star comments.
At Swan we believe the service we offer is different to that of other organisations.
I was so pleased to read how Chioma helped with your recent enquiry regarding your Swan microwave.
Best wishes
Keith - Group Customer Services Manager
I had a fault with my dirtmaster mop…
I had a fault with my dirtmaster mop and the customer service team have been absolutely fantastic with helping me and geting the issue sorted promptly!! Thank you
6 de fevereiro de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hello Sarah
Many thanks for taking the time to leave your 5 star Trustpilot review.
I was so pleased to read how our Team here at Swan helped with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
I sent a query asking where I could…
I sent a query asking where I could find the correct filter for my kettle. I was pleasantly surprised that the end result was a replacement filter was sent to me by post. Thank you Tracy.
30 de janeiro de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi Mrs Ainsworth
Thanks for taking the time to leave your 5 star Trustpilot review.
Here at Swan we always value our customers and if we can assist in anyway we will. I was so pleased to read about the replacement kettle filter we arranged for you.
Keith - Group Customer Services Manager
Amazing company
We bought a Swan crossover hard floor cleaner on the 29th of November, which a friend recommended, but unfortunately we didn't have time to use it , we got it out of the box and stood it in our dining room, we had a bit of a family emergency, so didn't get chance to even try it ( unfortunately I got rid of the box not thinking) , so around 5 weeks later we at last had time to use it , but the clean water tank didn't hold water , so I emailed Swan the second time I got a reply from Diane who tod me to send photos of the machine, I offered to pay for a new water tank , but I was told that could take some time, I would have waited, but they was amazing, I had to write on the floor cleaner in bold letters in permanent marker, , the next day Diane messaged me to say they have sent out a replacement, I was so surprised, so it proves they care so much about there products and customers, I give them 100 out of 10 , thankyou Diane and Swan
6 de fevereiro de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hello Philip
Many thanks for your Trustpilot review about how amazing Swan have been with your recent enquiry.
At Swan we believe the service we offer to our customers is different to that of other organisations and we always place ourselves in our customers position.
I was delighted to read how Diane from our Team helped with your recent enquiry.
Keith - Group Customer Services Manager.
I had not registered my swan floor…
I had not registered my swan floor cleaners warranty but after providing my evidence Diane gladly updated my warranty
Excellent service THAK YOU so much
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hello Deborah
Many thanks for taking the time to leave your 5 star Trustpilot review.
I was delighted to read how Diane from our Team helped register your floor cleaners warranty.
In the rare event that a fault occurs with your floor cleaner please feel free to drop us a message - we'd love to hear from you.
Keith - Group Customer Services Manager
Warranty claim
I recently had an issue with my Alexa kettle, which unfortunately stopped working. I contacted customer support and was put through to Tracy, who guided me step‑by‑step through the process of arranging a replacement under the warranty. She made everything clear, straightforward, and completely stress‑free.
I genuinely haven’t experienced this level of customer service in a very long time. Tracy turned what could have been a frustrating experience into an example of how support should be done. Thank you.
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hello Chas
Many thanks for taking the time to leave your 5 star Trustpilot review
Here at Swan we understand on rare occasions items may fail and when this does occur our Team always act quickly to minimise any inconvenience for our customers.
I was so pleased to read this was the case with your recent warranty enquiry handled by Tracy.
Best wishes
Keith - Group Customer Services Manager.
I would like to thank Allison for…
I would like to thank Allison for dealing with a replacement for my faulty microwave. She acted promptly and efficiently. Just waiting for replacement to arrive but happy with the service.
Thank you
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi Gill
Thanks for taking the time to leave your 5 star Trustpilot review which is always welcomed by Swan.
Allison who helped with your recent enquiry is a real star when it comes to looking after our customers and their enquires.
Best wishes
Keith - Group Customer Services Manager
Friendly, considerate service
All of my queries were answered with due care & attention. The customer services operative was both polite & considerate.
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hello David
Many thanks for taking the time to leave your valuable Trustpilot review.
At Swan our customers comments and feedback allow us to review and wherever required improve upon the products and services we offer.
I was delighted to read how your recent enquiry was handled by our Team.
Best wishes
Keith - Group Customer Services Manager
Excellent Customer Service
I orderd a sensor bin which arrived on time. There was a very slight defect with the bin and I contacted customer support about it. Tracy (customer support) could not have been more helpful and the issue was resolved within a day to my complete satisfaction.
I have not experienced that level of customer service for a very long time. Thank you.
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hello Boff
It was wonderful to read your 5 star Trustpilot review.
Here at Swan we believe the service we offer to our customers is different to that of other organisations and I was delighted this was the case with your recent enquiry.
Keith - Group Customer Services Manager
Very straight forward and very prompt…
Very straight forward and very prompt reply,Requested manual, which I had misplaced. Within 24hrs pdf copy sent. Thank you Tracy for the excellent service.
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hello William
Thanks for taking the time to leave your 5 star Trustpilot review about your recent experience with Swan Customer Services team.
Tracy who helped with your enquiry was so pleased to read your kind words.
Keith - Group Customer Services Manager
Return enquiry
The item I purchased wasn’t exactly what I was looking for & emailed the customer services for a return enquiry - Tracy was very prompt and helpful with her responses & that is what I call an excellent customer service 👍👍
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hello Unus
Thanks for your kind words about your recent experience with Swan Customer Services.
I was so pleased to read how Tracy from our Customer Services Team helped with your recent enquiry.
With best wishes
Keith - Group Customer Services Manager
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