My problem began with PayPal when I was paying at checkout with PayPal.A message appeared advising I would need to wait and try again later.So rather than wait I decided to try again and pay with my d... Ver mais
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Veja o que dizem as avaliações
Diane and Alison were extremely helpful when my replacement Air Fryer was damaged in transit. I am not very technical but they were patient and did not rush me in anyway. I managed to send a photo of... Ver mais
Fortunately, the excellent Customer Care team (Kai & Joseph), compensated for the shockingly inadequate Warranty Registration site. I wasted almost an hour on poorly designed software that not only... Ver mais
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Just had to say a big thank you to Diane for her excellent customer service. Our Air Fryer stopped working into a 3 year extended warranty. After all issues were checked a replacement Air Fryer was se... Ver mais
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Detalhes da empresa
Informação fornecida por fontes externas variadas
Backed by Great British design, Tower Housewares has been the UK's #1 brand for pressure cookers, cookware, and kitchen appliances since 1912.
Informações de contato
Berry Hill Road, ST4 2NL, Stoke-on-Trent, Reino Unido
- www.towerhousewares.co.uk
4,5
Excelente
5 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent customer service
I asked by email for help with registering my product for the extended warranty. I received a reply within hours from Joseph who had sent me detailed step by step instructions on how to do this which were clear and easy to follow. He was extremely helpful, friendly and polite. Excellent service, thank you.
7 de maio de 2026
Avaliação não solicitada
Excellent service from Tower personnel.
Diane and Alison were extremely helpful when my replacement Air Fryer was damaged in transit. I am not very technical but they were patient and did not rush me in anyway. I managed to send a photo of the damaged box and described the fault with the Air Fryer door,
Although this one is slightly different to my original purchase, I find being able to see inside is of benefit. Please continue to make this model. My daughter bought me a Ninja double stack, far more expensive, but I find the Tower is preferable to me and use it far more.
8 de maio de 2026
Avaliação não solicitada
Excellent customer service from Tower
Excellent customer service from Tower. Joseph went above and beyond to help me with my claim under the extended warranty. We did the tests required and concluded that the bin was unrepairable so a link was sent for me to choose a replacement and as easy as that its on the way . I cant rate towers customer service highly enough I wish others would follow this great company .
Thank you Joseph and Tower :)
7 de maio de 2026
Avaliação não solicitada
Resposta da Tower
Hi Steven,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to provide such excellent support with your extended warranty claim and make the replacement process simple and straightforward for you.
Your kind comments about our customer service truly mean a lot to us, and we really appreciate you taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
My problem began with PayPal when I was…
My problem began with PayPal when I was paying at checkout with PayPal.A message appeared advising I would need to wait and try again later.So rather than wait I decided to try again and pay with my debit card.Yes that was fine, but PayPal decided during this time to eventually finalise the sale.Therefore to cut a long story short I finished up with two air fryers..the help I received during this whole debacle was amazing.The kindness and professionalism was second to none.Holly and Elle were exemplary and I am immensely grateful.
7 de maio de 2026
Avaliação não solicitada
Resposta da Tower
Hi Lynda,
Thank you for your 5-star review!
We’re sorry to hear about the confusion caused during checkout with PayPal, but we’re delighted that Holly and Elle were able to support you throughout and help resolve the situation.
It’s wonderful to hear that their kindness and professionalism made such a positive difference to your experience. We really appreciate your lovely feedback and will ensure your comments are shared with them both.
Kind Regards,
Tanya - Customer Service Operations Manager
My airfryer was faulty
My airfryer was faulty, Dianne has been excellent! and a new one is on its way.
much appreciated and thankyou!
7 de maio de 2026
Avaliação não solicitada
Resposta da Tower
Hi,
Thank you for your 5-star review!
We’re sorry to hear your Air Fryer was faulty, but we’re delighted that Diane provided excellent support and was able to arrange a replacement for you quickly.
We really appreciate your kind feedback and will be sure to pass on your thanks.
Kind Regards,
Tanya - Customer Service Operations Manager
The customer services were excellent…
The customer services were excellent and prompt in their assistance when I reported fault with my electric kettle. Special thanks to Elle, who made the experience hassle free and easy.
7 de maio de 2026
Avaliação não solicitada
Resposta da Tower
Hi,
Thank you for your 5-star review!
We’re sorry to hear you experienced a fault with your kettle, but we’re delighted that our customer service team were able to assist you promptly. It’s especially great to hear that Elle made the process hassle free and easy for you.
We really appreciate your kind feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
I thank Diane in Customer Services
I thank Diane in Customer Services for being very helpful. She was considerate, knowledgeable and sorted out my query with a very pleasant attitude. Thank you.
7 de maio de 2026
Avaliação não solicitada
Resposta da Tower
Hi Mavis,
Thank you for your 5-star review!
We’re delighted to hear that Diane was so helpful and provided considerate, knowledgeable support whilst resolving your query. It’s wonderful to know you had such a positive experience.
We really appreciate your kind feedback and will be sure to pass on your thanks to Diane.
Kind Regards,
Tanya - Customer Service Operations Manager
Wow!
Wow!! What a service. Had difficulty registering a product for extended warranty, and contacted Holly at customer services. The matter was resolved in 24 hrs. Thanks again Holly. Fantastic service.
7 de maio de 2026
Avaliação não solicitada
Resposta da Tower
Hi Jim,
Thank you for your 5-star review!
We’re delighted to hear that Holly was able to quickly resolve the issue you experienced when registering your extended warranty. It’s great to know everything was sorted within 24 hours and that you were pleased with the service received.
We really appreciate your kind feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
Just had to say a big thank you to…
Just had to say a big thank you to Diane for her excellent customer service. Our Air Fryer stopped working into a 3 year extended warranty. After all issues were checked a replacement Air Fryer was sent back to us within 3 days. Thank you.
30 de abril de 2026
Avaliação não solicitada
Resposta da Tower
Hi Sue,
Thank you for your 5-star review!
We’re sorry to hear your Air Fryer stopped working, but we’re delighted that Diane was able to provide such excellent support and arrange a replacement for you so quickly.
We really appreciate your kind feedback and will be sure to pass on your thanks to Diane.
Kind Regards,
Tanya - Customer Service Operations Manager
My large frying pan started sticking…
My large frying pan started sticking just over the 1 year warranty. I am pleased to say they are sending me new one in the post. I have another small version which has not had any sticking at all which I bought at the same time.
6 de maio de 2026
Avaliação não solicitada
Resposta da Tower
Hi Elizabeth,
Thank you for your 4-star review!
We’re sorry to hear your large frying pan started to stick after a year, but we’re pleased that a replacement has been arranged and sent out for you. It’s also great to hear that your smaller pan, purchased at the same time, is still performing well.
We really appreciate your feedback and are glad we could help resolve the issue for you.
Kind Regards,
Tanya - Customer Service Operations Manager
Great service received from TOWER's team prior to purchase
Great service received from TOWER's Customer Service (and especially from Diane) prior to the purchase of an item. After an extensive email exchange, I managed to get all the information I wanted about the item (a BBQ Ignite Duo XL).
I really hope the after purchase customer service will be as good as the "prior purchase" customer service.
I suggested to bring some modifications on the page of the BBQ to make it clearer for the next customers, as it was a mix of everything. Hopefully, TOWER will really make the necessary update as it would help many other future customers to make the purchase.
6 de maio de 2026
Avaliação não solicitada
Resposta da Tower
Hi Frederic,
Thank you for your 5-star review!
We’re delighted to hear that Diane was able to provide such thorough support and answer all of your questions prior to purchasing your BBQ Ignite Duo XL. It’s great to know you found the service helpful and informative throughout.
We also really appreciate your constructive feedback regarding the product page. Customer suggestions are incredibly valuable to us, and your comments will be shared with the relevant teams for review to help improve the experience for future customers.
We hope you enjoy your new BBQ and that your experience continues to be a positive one.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer care
Martin in customer care was extremely helpful in sorting out issue I had with my sensor bin. Courteous and prompt attention. Thank you.
6 de maio de 2026
Avaliação não solicitada
Resposta da Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Martin was extremely helpful in resolving the issue with your sensor bin and that you received courteous and prompt support throughout.
We really appreciate your kind feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
Outstanding Customer Service
We purchased a 60 litre recycling bin but unfortunately is was damaged when it arrived. Spoke to Ezmie in Customer Services and she arranged a next day collection as we are going on holiday in 5 days time. Fantastic manner and very efficient. Will gladly use Tower again in the future.
6 de maio de 2026
Avaliação não solicitada
Resposta da Tower
Hi Steven,
Thank you for your 5-star review!
We’re sorry to hear your recycling bin arrived damaged, but we’re delighted that Ezmie was able to assist you so efficiently and arrange a next-day collection ahead of your holiday. It’s great to know you were pleased with the prompt and helpful service.
We really appreciate your kind feedback and look forward to serving you again in the future.
Kind Regards,
Tanya - Customer Service Operations Manager
Registering for extended warranty.
I purchased a new microwave, but was unable to register the warranty online, as the product model number did not match.
I contacted customer services who were able to register the product on my behalf, once I had supplied the relevant details. A swift service that now gives me extended warranty until 2029.
Thanks Tower
6 de maio de 2026
Avaliação não solicitada
Resposta da Tower
Hi,
Thank you for your 5-star review!
We’re sorry to hear you had difficulty registering your warranty online, but we’re delighted that our customer service team were able to step in and successfully register your Microwave for you once the relevant details were provided.
It’s great to know everything was resolved quickly and that you now have extended warranty cover in place until 2029. We really appreciate your kind feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service dealt with…
Excellent customer service dealt with a replacement quickly
6 de maio de 2026
Avaliação não solicitada
Resposta da Tower
Hi Michelle,
Thank you for your 5-star review!
We’re delighted to hear you received excellent customer service and that your replacement was dealt with quickly and efficiently.
Kind Regards,
Tanya - Customer Service Operations Manager
BRILLIANT
Staff are very friendly and understanding. I had an issue with my air fryer which was solved very quickly. Thankyou very much. Would Highly reccomend Tower to anybody 🙂
28 de abril de 2026
Avaliação não solicitada
Resposta da Tower
Hi Jazmine,
Thank you for your 5-star review!
We’re delighted to hear that our team were friendly and understanding, and that your issue with your Air Fryer was resolved quickly. It’s great to know you’re happy with the service you received.
We really appreciate your recommendation and kind feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
Nothing was a bother,Joseph said he…
Nothing was a bother,Joseph said he would check to see if they had the part I’d asked for and would get back to me.Sure enough a little while later he got back to me and lucky for me the part was in stock, he took my information and said the part would be with us in 3 to 5days.great news,really happy.
5 de maio de 2026
Avaliação não solicitada
Resposta da Tower
Hi Gordon,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to assist you so efficiently, keep you updated, and confirm that the spare part was in stock. It’s great to know everything was arranged quickly and that you’re really happy with the outcome.
We really appreciate your kind feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
I had to report a problem with a…second kettle
I had to report a problem with a replacement kettle which I received last September when the previous model wouldn’t turn off after 7 months. The replacement was not turning off again after another 7 months but it was also leaking from the on off button as well! I spoke to Sara who was excellent. She ordered me a new different exchange kettle and was very efficient and extremely polite. A pleasure to deal with. Thankyou Sara!
5 de maio de 2026
Avaliação não solicitada
Resposta da Tower
Hi,
Thank you for your 5-star review!
We’re very sorry to hear you experienced repeated issues with your kettle, but we’re delighted that Sara was able to assist you so efficiently and arrange a suitable replacement. It’s great to know she provided such polite and helpful support throughout.
We really appreciate your kind feedback and will make sure your thanks are passed on to Sara.
Kind Regards,
Tanya - Customer Service Operations Manager
Problem with registering my hairdryer online for warranty…
I tried to register my hairdryer online for warranty
but there was a problem. I got in touch with Tower and it was dealt with quickly and in a friendly manner.
1 de maio de 2026
Avaliação não solicitada
Resposta da Tower
Hi Carole,
Thank you for your 4-star review!
We’re sorry to hear you experienced an issue registering your hairdryer online, but we’re pleased that our customer service team were able to resolve this quickly and in a friendly manner for you.
We really appreciate your feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
Joseph was extremely polite and helpful…
Joseph was extremely polite and helpful when I was unable to locate the spare I was looking for. Within minutes of explaining my issue,Joseph reassured me that the spare was available and that it was already being packed for despatch to me at absolutely no charge!
Wonderful service from a wonderful member of your Staff. Well done to you call
Kind regards from Tony and Lucia
17 de abril de 2026
Avaliação não solicitada
Resposta da Tower
Hi Tony and Lucia,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was so polite and helpful in assisting you with your spare part, and that everything was arranged so quickly for you.
We’ll be sure to pass on your wonderful feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
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