Really good customer service. My original order failed to be delivered, but a replacement was sent out with an alternative courier without delay. Very pleased with my cast iron roaster tray now that i... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
I was trying to source a kettle filter for my Swan retro kettle. Swansupoort (juliia) has been so helpful and explained she would try to find me one. Kept me informed when she had found one and afte... Ver mais
A empresa respondeu
Absolutely appalled by entire service - AVOID. Ordered a kettle and toaster pair and they incorrectly sent me two toasters. Have been trying to sort it out and get the correct item dispatched, howeve... Ver mais
My swan carpet cleaner had broke, I assumed it was the tank. Got in contact with the support team and they sent me a replacement part straight away. I was wrong and that was not the part that had brok... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
With a rich heritage dating back to 1931 Swan is proud that each product is conceived and designed at its headquarters in the heart of the UK, backed up by a 160 strong support team including in house designers, customer services and quality control; producing appliances, cookware and kitchen accessories that are available around the world and designed for life.
Informações de contato
PO Box 3117, ST4 9GD, Stoke on Trent, Reino Unido
- 0333 220 6050
- customerservice@swan-brand.co.uk
- swan-brand.co.uk
4,4
Excelente
5 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Quick response to my email.
Quick response to my email asking for an instruction booklet (email download sent), very pleasant reply from Tracy and the booklet is very helpful! :)
23 de fevereiro de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi Nicky
Thanks for your wonderful comments about Tracy from our Customer Services Team here at Swan.
Keith - Group Customer Services Manager
INTERROGATED!!! After my slow cooker going missing I…
After my slow cooker going missing I felt totally interrogated and was even advised by Chioma (custmer service executive!) that there may be a fraud AND police investigation (yes I do have the email to verify this) even though swan probably know they are using the worst courier company EVER!.....EVRI at their best! I have been left to feel like a criminal and needless to say I won't be using this company again!.....
also their site does not allow you to agree to the terms and conditions when leaving negative feedback.
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da Swan Brand
Dear Georgie
Many thanks for your Trustpilot review.
At Swan our customers comments and feedback are always welcomed as they allow us to review and wherever required improve upon the products and services we offer.
Customer feedback also allow us to provide a balanced and accurate response to the original comments left - something which Trustpilot encourage us to do.
I was sorry to learn of the rare issue with your delivery - our courier partners work extremely hard to ensure our customers receive their parcels on time - on occasions a parcel may go astray.
When this does occur, especially when the tracking indicates the parcel has been delivered, we treat this with the utmost importance and we do have to obtain certain information to support.
I was sorry to read you felt interrogated whilst we endeavoured to obtain the information.
I was pleased to learn you have completed our Denial of Receipt form and your order has been refunded to conclude your enquiry.
Regards
Keith - Group Customer Services Manager
I had a reply to my request within a…
I had a reply to my request within a couple of hours! Excellent!
20 de fevereiro de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hello Debbie
Thanks for taking the time to leave your 5 star Trustpilot review.
At Swan our customers comments and feedback are very important to us and I was delighted to read about the quick response to your recent enquiry.
With best wishes
Keith - Group Customer Services Manager
Awesone
Got the 2 in 1 crossover direct from swan . Start with the cons as theres not many.
1. You use the dreaded evri as couriers . Paid for next day delivery but you know with evri its not happening.(turned up a day late) but credit to swan they refunded the next day delivery charge so thank you for that ...thats it with the cons
Pros.
1. This things amazing . Like a robot on wheels.tells you whats happening.speaks to you. Its like an ai manual.
2.my living room floor and hall floors sparkling clean.
3. For under 200 quid this is a must by if you have a home with any sort of wood or lino flooring . .
Thanks swan
20 de fevereiro de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hello Still Waiting
Thanks for taking the time to leave your 5 star Trustpilot review.
Here at Swan our customers feedback is always welcomed as it allows us to review and wherever required improve upon the products and services we offer.
I was delighted to read your valued comments about your 2 in 1 Crossover Vacuum.
Keith - Group Customer Services Manager
Had a small problem but can’t believe…
Had a small problem but can’t believe how quickly it was sorted by Allison, Holly and the customer service team, fantastic response and service , well done and thank you very much 🙌
19 de fevereiro de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hello Michael
Thanks for your 5 star Trustpilot review.
Here at Swan we believe the service we offer to our customers is different to that of other organisations and I was so pleased to read about the speedy service you recently received from both Holly and Allison.
Kind regards
Keith - Group Customer Services Manager
I spoke to Allison @ Sean just to say…
I spoke to Allison @ Sean just to say my toaster wasn’t working very well.I didn’t expect anything I just thought it would help them to know. She was lovely and is actually sending me a new one which I didn’t expect
5 star customer service
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hello Marcelle
Many thanks for taking the time to leave your 5 star Trustpilot review about the service you recently received from Allison in our Customer Services Team.
Best wishes
Keith - Group Customer Services Manager
An efficient and friendly service
An efficient and friendly service, special thanks to Holly and Diane who made the process painless, responding promptly to my queries, excellent customer service.
19 de fevereiro de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hello Jenny
It was wonderful to read your Trustpilot review about the efficient and friendly service you received from Swan.
Diane who helped with your enquiry is a real star when it comes to looking after our customers and their enquiries.
Best wishes
Keith - Group Customer Services Manager
Great customer service
I bought an espresso machine and cracked the milk tank. I couldn’t find a replacement on their website or any other, so contacted SWAN via email, asking if they would be able to help. Tracy got back to me the next day and she sorted me out with one as a goodwill gesture. Fantastic customer service and I’m so happy to have got the replacement.
19 de fevereiro de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hello Kelly
Many thanks for your 5 star Trustpilot review.
Here at Swan we understand on rare occasions items may break and when this happens our team always act quickly to help our customers.
I was delighted to read Tracy helped with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
10/10 customer support
I contacted Customer Support about a missing item in my order. Diane replied within an hour and sent the item straight away. Thank you again! 10/10 customer service and it’s nice to not have to speak to robot's to sort issues! ⭐️
18 de fevereiro de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi Leah
It was wonderful to read your Trustpilot review about the 10 out if 10 customer support you received from Swan.
At Swan we believe the service we provide to our customers is different to that of other organisations.
Keith - Group Customer Services Manager
Excellent product and superb customer service.
Superb customer service. Tracy answered my email in minutes and sorted me out straight away. Very happy camper here
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hello Katya
Thanks for taking the time to leave your 5 star Trustpilot review.
I was so pleased to read how Tracy from our Customer Services Team helped with your recent enquiry.
Kindest regards
Keith - Group Customer Services Manager
Contacted swan customer service.
Contacted swan customer service and spoke to diane
who was the most polite and thoughtful lady you could ever meet.
She resolved my problem with an electrical item that had failed in no time at all.
Thank you Diane.
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi Royston
Thanks for your 5 star Trustpilot review.
I was so pleased to rad how Diane from our Team helped with your recent enquiry.
Diane is a real star when it comes to looking after our customers.
Keith - Group Customer Services Manager
Very good customer service
Very good customer service, quick efficient and friendly.
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hello Monika
Thanks for taking the time to leave your 5 star Trustpilot review.
I was delighted to read about the very good customer service you recently received from our Team.
Best wishes
Keith - Group Customer Services Manager
Brilliant Customer Service
I'm so grateful to Courtney and the spare parts team who found a replacement teapot for my 90 year old mother's Swan teasmade when there wasn't one easily available. They went even further and provided it free of charge as a goodwill gesture which was really lovely and my mother was absolutely delighted.
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hello Nicola
Thanks for your 5 star Trustpilot review about the brilliant customer service you received from our Team here at Swan.
Rest assured our Team are always available to help
Best wishes
Keith - Group Customer Services Manager
Really amazing customer service in…
Really amazing customer service in particular Tracy who has been dealing with me.
Thanks again
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi Katie
Thanks for your wonderful 5 star Trustpilot review.
At Swan our customers comments and feedback are so important to us.
I was delighted to read how Tracy from our Team helped with your recent enquiry.
Keith - Group Customer Services Manager
Excellent customer service
Excellent customer service. Solved my problem straight away by arranging to send out a new heater.
16 de fevereiro de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hello Jackie
Many thanks for your 5 star Trustpilot review.
I was so please to read about the excellent customer service you received from our Team here at Swan.
Keith - Group Customer Services Manager
Really excellent service from Swan
Really excellent service from Swan, managed to get a replacement part for my Swan Slow cooker, Customer service located a part and sent it same day, incredible service, The Slow cooker was really really old but still works perfectly. Thank you Swan.....
13 de fevereiro de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hello Derek
Thanks for taking the time to leave your valuable Trustpilot review about the excellent service you recently received from Swan.
I was delighted to read how our managed sourced a spare part for your Slow Cooker.
Keith - Group Customer Services Manager
Whilst I was not happy with the Nordic…
Whilst I was not happy with the Nordic range of kettle and toaster. The customer service from Diane was exemplary, how she had the patience with my constant email threads I was thankful for this and her help to resolve this
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hello Sonia
Thanks for your valuable comments.
Here at Swan we understand items may not be suitable for our customers and when this does occur we always act quickly to help our customers.
Keith - Group Customer Services Manager
Excellent customer service with a faulty product
Contacted swan customer service via the online form and within one hour they had arranged a replacement as my crossover was under warranty. Excellent customer service provided by Diane and I'm pleased to have my crossover replaced as it is a really good product that has halved the cleaning time!
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hello Courtney
Many thanks for taking the time to leave your 5 star Trustpilot review.
Here at Swan our customers comments and feedback are so important to us.
I was delighted to read how well Diane looked after you and your recent enquiry
Best wishes
Keith - Group Customer Services Manager
Amazing service
Amazing service! Very fast response and extremely helpful. Tracy was very clear and concise in her instructions for me, highly recommend!
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hello Michelle
Many thanks for your 5 star Trustpilot review.
I was so pleased to read how Tracy from our Team helped with your enquiry.
At Swan we always place our customers at the heart of everything we do.
Keith - Group Customer Services Manager
So much fuss over a missing saucepan lid!
I purchased a retro 5 piece pan set in green for £89.99. Unfortunately one of the saucepan lids was missing. I sent pictures of the set proving the lid wasn't in the box. I sent these through immediately on the day of receiving the order.
I sent these to customer services who got back to me to say that they didn't have a spare lid to send me so I had to return the whole set back for them to send me another one? Surely if I send it back they would still have an incomplete set to resell? I just couldn't see the point or is that just me?
Very disappointing and would certainly not recommend this company to anyone over a missing saucepan lid! I wouldn't care if it was a cheap set but it wasn't!
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da Swan Brand
Dear Cathy
Thanks for your Trustpilot review.
At Swan our customers comments and feedback are always welcomed as they allow us to review and wherever required improve upon the products and services we offer.
Customer comments also allow us to provide a balanced and accurate reply to the original comments left - something which Trustpilot encourage us to do.
I was sorry to read about the missing lid from your pan set - this is a rare issue and will be addressed with our supply partners.
As our pan sets come as a complete unit we are unable to provide a separate lid - indeed any unwanted or returned products are not resold.
I was pleased to learn one of our Team have agreed a suitable solution to your enquiry and I must end by offering my sincere and personal apologies for any inconvenience caused.
Keith - Group Customer Services Manager
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