I was trying to source a kettle filter for my Swan retro kettle. Swansupoort (juliia) has been so helpful and explained she would try to find me one. Kept me informed when she had found one and afte... Ver mais
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Veja o que dizem as avaliações
Nope! Imagine this, my old fridge I purchased second hand and lasted me 15 years. I purchased this one and just 3 years later - it’s broken. No misuse, just a normal person using a fridge. After a yea... Ver mais
A empresa respondeu
My swan carpet cleaner had broke, I assumed it was the tank. Got in contact with the support team and they sent me a replacement part straight away. I was wrong and that was not the part that had brok... Ver mais
A empresa respondeu
I have just made 2 further purchases from Swan this week which arrived quickly. i also contacted them to see if I could purchase a spare part for another item I already have which was not on the spar... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
With a rich heritage dating back to 1931 Swan is proud that each product is conceived and designed at its headquarters in the heart of the UK, backed up by a 160 strong support team including in house designers, customer services and quality control; producing appliances, cookware and kitchen accessories that are available around the world and designed for life.
Informações de contato
PO Box 3117, ST4 9GD, Stoke on Trent, Reino Unido
- 0333 220 6050
- customerservice@swan-brand.co.uk
- swan-brand.co.uk
4,4
Excelente
5 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
P62 Slow Cooker
I purchased a P62 Slow Cooker from a charity shop and was in need of operational details, visited the Swan website, sent a request, received the information from Diane within 48 hours. Brilliant!
8 de abril de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi Alvin,
Thank you for your 5-star review!
We’re delighted to hear that Diane was able to provide the information you needed so quickly for your P62 Slow Cooker. It’s wonderful to know you had such a positive experience with our customer service.
Kind Regards,
Tanya - Customer Service Operations Manager
Great service from Ezmie
I've had my coffee machine for 3 years and it had an issue with the steam wand. I spoke to Ezmie in customer service and, while my warranty was expired, she was able to offer me a small discount on a new machine - no questions asked. Very helpful customer service and I'm glad I'll be able to continue using the brand.
9 de abril de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi Brendan,
Thank you for your 5-star review!
We’re sorry to hear about the issue with your coffee machine’s steam wand, but we’re delighted that Ezmie was able to assist and offer you a discount on a replacement, even outside of warranty. It’s great to know you felt well looked after and can continue enjoying the brand.
Kind Regards,
Tanya - Customer Service Operations Manager
Great service from Joseph
Great service from Joseph, issue dealt with very quickly, really happy with the resolution offered.
8 de abril de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi Claire,
Thank you for your 5-star review!
We’re pleased to hear that Joseph was able to resolve your issue quickly and that you’re happy with the outcome. We really appreciate your kind feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
I ordered a set of pans from Swan and…
I ordered a set of pans from Swan and unfortunately there was a scratch on one of them. I got in touch with Swan customer service and Joseph was very helpful and immediately arranged for a replacement set. I am very impressed with the service I received
3 de abril de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi Marie,
Thank you for your 5-star review!
We’re sorry to hear about the scratch on your pan set, but we’re delighted that Joseph was able to help and quickly arrange a replacement. It’s great to know you were impressed with the service you received.
Kind Regards,
Tanya - Customer Service Operations Manager
Blue swan retro pots & pans
I have recently bought the swan retro microwave 5 peice pots and pans and slow cooker all seemed okay until I looked at my pans the inside of it is flaking and there seems to be black marks on thr outside of a few of them and it won't come off thay was £89 so I don't expect it to be like that at all so I'm quite disappointed :(
5 de abril de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi Jasmine,
Thank you for sharing your feedback on Trustpilot.
We’re very sorry to hear about the issues with your pans and completely understand your disappointment.
As discussed, a replacement set has been sent to you. We appreciate your feedback, which helps us improve our quality checks, and we hope the new set meets your expectations.
Kind Regards,
Tanya - Customer Service Operations Manager
Superb Service
Superb service when I contacted them with what I thought was a fault with our one cup boiler - not only did they help me fix it, they also supplied a digital copy of the manual and I couldn’t find our paper copy.
31 de março de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi Phil,
Thank you so much for your fantastic feedback! We’re delighted to hear that our team was able to help resolve the issue with your one cup boiler and provide you with a copy of the manual.
It’s great to know you had such a positive experience, and we really appreciate you taking the time to share it.
Kind regards,
Tanya - Customer Service Operations Manager
Fabulous service
My experience from start to finish with my problem with a product was excellent. Customer service response from Elle & Carlie was polite, friendly, fast and hassle free. I wish all customer service departments were the same as wonderful as Swan.
28 de março de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi Ros,
Thank you so much for your wonderful feedback! We’re delighted to hear that Elle and Carlie provided polite, friendly, and efficient support throughout your experience.
It’s fantastic to know everything was handled smoothly from start to finish, and we really appreciate your kind words about our customer service.
Kind regards,
Tanya - Customer Service Operations Manager
I have had an excellent experience with…
I have had an excellent experience with the Company and Tracey. From the moment I reached out,she has been friendly,attentive and genuinely committed to helping me. It is rare to find customer service that feels both professional and personal but Tracey managed to strike that balance perfectly. The whole process was smooth from start to finish.
Highly recommended _ truly outstanding service.
2 de abril de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi Michelle,
Thank you so much for your wonderful feedback! We’re delighted to hear that Tracey provided such friendly, attentive, and professional support throughout your experience.
It’s fantastic to know the process was smooth from start to finish, and that you felt genuinely supported. We’ll be sure to pass your kind words on to her, she’ll be thrilled!
We really appreciate your recommendation and taking the time to share your experience.
Kind regards,
Tanya - Customer Service Operations Manager
Elle in customer service was amazing,I…
Elle in customer service was amazing,I had a problem with some cannisters I bought,I Immediteley sent an email and had a reply within 40 minutes,we exchanged half a dozen emails and I NEVER HAD TO WAIT LONG FOR A REPLY.
I was delighted the way my complaint was handled so much so that I am about to order more good
30 de março de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi Tony,
Thank you so much for your fantastic feedback! We’re delighted to hear that Elle was able to assist you so quickly and keep communication clear and consistent throughout.
It’s great to know you were pleased with how your query was handled, and we really appreciate your continued support. We look forward to your next order!
Kind regards,
Tanya - Customer Service Operations Manager
Very good customer service!
A very quick response! Diane and Elle were unfailingly polite and friendly. Unfortunately they were unable to solve my problem but this is no reflection on them or Swan.
They went out of their way to help and offered a discount should I choose to purchase a different replacement product. (The one I have a problem with is “end of line” and no longer available.)
Very good customer service!
1 de abril de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi Rob,
Thank you for your kind feedback! We’re delighted to hear that Diane and Elle provided such polite, friendly, and helpful support throughout your experience.
While we’re sorry we weren’t able to resolve the issue with your original product, it’s great to know the team were able to assist and offer an alternative solution. We’ll be sure to pass your kind words on to them, they’ll be thrilled!
We really appreciate you taking the time to share your experience.
Kind regards,
Tanya - Customer Service Operations Manager
Great service from Holly
Great service from Holly. Got back to me quick. I had a kettle that broke within two years. Offered a replacement of a kettle of my choice, as the one I had is now end of line. Great communication with what I needed to do.
1 de abril de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi Katie,
Thank you so much for your fantastic feedback! We’re delighted to hear that Holly was able to assist you quickly and provide clear communication throughout the process.
It’s great to know the replacement option worked well for you, and we’ll be sure to pass your kind words on to her, she’ll be thrilled!
Kind regards,
Tanya - Customer Service Operations Manager
Fabulous customer service
Fabulous customer service from Elle who responded quickly and solved my problem instantly!
31 de março de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi Emma,
Thank you so much for your wonderful feedback! We’re delighted to hear that Elle was able to respond quickly and resolve your issue straight away.
We’ll be sure to pass your kind words on to her, she’ll be thrilled!
Kind regards,
Tanya - Customer Service Operations Manager
Cheap rubbish stay away from buying
Contacted swan when received toaster and kettle to say only toasting half the bread they replied take bread out and turn it round. Now after 13 months the toaster stopped working and the paint on the handle of the kettle is all flaked off paid £100 for both. Cheap rubbish
28 de março de 2025
Avaliação não solicitada
Resposta da Swan Brand
Hi Angie,
We’re sorry to hear about your experience and the issues you’ve encountered with your products. This is not the level of quality or service we aim to provide.
We have previously reached out to you via email to assist further but unfortunately have not received a response. We would still very much like the opportunity to review this for you and work towards a resolution.
Please contact our Customer Service team at your convenience so we can look into this matter in more detail.
Kind regards,
Tanya - Customer Service Operations Manager
Had my Swann crossover just under two…
Had my Swann crossover just under two years, I came home from work smelt burning really strong and was getting stronger found that the battery to the Swann crossover was smelling of burning, put it outside and husband took battery off it had all melted on the contacts same the inside of the battery had melted, so glad I got home when I did, dread to think what would have happened next
28 de março de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi Lisa,
We’re very sorry to hear about your experience and understand how concerning this situation must have been. The safety of our customers is extremely important to us, and this is not something we would expect from our products.
We can see that a member of our team has already reached out to you to investigate this further, but unfortunately we haven’t yet received a response. We would strongly encourage you to get back in touch with us so we can review this matter as a priority and provide the appropriate support.
Kind regards,
Tanya - Customer Service Operations Manager
AWFUL PRODUCT!!
AWFUL PRODUCT!!! I purchased the Lynsey Queen of Spray Mop & it broke after 6 uses, on inspection the plastic is so cheap & nasty it has all shattered. Other brands I’ve had have lasted over 2 years but not this one, 6 uses, £17 & a total waste of money!!! Do not buy this product.
27 de março de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi Heather,
We’re very sorry to hear about the issues you experienced with your Lynsey Queen of Spray Mop. This is not the quality we expect from our products, and we completely understand your frustration.
We did reach out and, as a gesture of goodwill, have arranged a replacement for you. We hope this resolves the issue and restores your confidence in our products.
Kind regards,
Tanya - Customer Service Operations Manager
Excellent help from Allison on the…
Excellent help from Allison on the customer service team
23 de março de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi Michelle,
Thank you so much for your kind feedback! We’re delighted to hear that Allison was able to assist you and provide excellent support.
We’ll be sure to pass your kind words on to her, she’ll be thrilled!
Kind regards,
Tanya - Customer Service Operations Manager
Excellent service provided by 'Joseph'…
Excellent service provided by 'Joseph' resolved the issue promptly.
26 de março de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi Lynne,
Thank you for taking the time to leave a review.
I was delighted to hear that Joseph resolved your enquiry promptly.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service
I contacted Swan after my kettle stopped working after 15 months. It had been gifted to me to I didn't have the receipt but had kept the box.
Alison was absolutely lovely in every email and talked me through exactly what I needed to do (she even chased me up at one point!).
It has been the best customer service I have recieved in a long time and the most hassle free exchange!
⭐️⭐️⭐️⭐️⭐️
25 de março de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi Dawn,
Thank you for taking the time to leave a review.
It was lovely to hear your comments on how Allison handled your enquiry, she will be pleased to read them.
Kind Regards,
Tanya - Customer Service Operations Manager
I called Swan for a spare part and I…
I called Swan for a spare part and I dealt with Julija from Customer Service - I received excellent service! Prompt reply, prompt action, prompt communication
Thankyou Julija ! I hope this is fed back to you
It is a breath of fresh air these days when we get great service !
23 de março de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi Janice,
Thank you for taking the time to leave a review.
I was delighted to hear how Julija dealt with your enquiry for a spare part. Rest assured, we will feedback your comments, she will be pleased.
Kind Regards,
Tanya - Customer Service Operations Manager
Amazing customer service!
Amazing customer service!! Sara is an asset to the company. She was very polite and helpful on the phone when I rang Swan regarding a fault with my microwave which I had bought for me 16 months ago. She was also prompt with her follow-up emails requesting photos and details of the appliance etc. I look forward to receiving my replacement microwave within the next few days.
Thank you Sara for all your help!!
19 de março de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi Maureen,
Thank you for taking the time to leave a review.
I was pleased to hear how Sara handled your enquiry, and we agree she is an asset to the team!
Thanks again.
Kind Regards,
Tanya - Customer Service Operations Manager
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