Really good customer service. My original order failed to be delivered, but a replacement was sent out with an alternative courier without delay. Very pleased with my cast iron roaster tray now that i... Ver mais
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Veja o que dizem as avaliações
I was trying to source a kettle filter for my Swan retro kettle. Swansupoort (juliia) has been so helpful and explained she would try to find me one. Kept me informed when she had found one and afte... Ver mais
A empresa respondeu
Absolutely appalled by entire service - AVOID. Ordered a kettle and toaster pair and they incorrectly sent me two toasters. Have been trying to sort it out and get the correct item dispatched, howeve... Ver mais
My swan carpet cleaner had broke, I assumed it was the tank. Got in contact with the support team and they sent me a replacement part straight away. I was wrong and that was not the part that had brok... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
With a rich heritage dating back to 1931 Swan is proud that each product is conceived and designed at its headquarters in the heart of the UK, backed up by a 160 strong support team including in house designers, customer services and quality control; producing appliances, cookware and kitchen accessories that are available around the world and designed for life.
Informações de contato
PO Box 3117, ST4 9GD, Stoke on Trent, Reino Unido
- 0333 220 6050
- customerservice@swan-brand.co.uk
- swan-brand.co.uk
4,4
Excelente
5 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent customer service
I contacted Swan after my kettle stopped working after 15 months. It had been gifted to me to I didn't have the receipt but had kept the box.
Alison was absolutely lovely in every email and talked me through exactly what I needed to do (she even chased me up at one point!).
It has been the best customer service I have recieved in a long time and the most hassle free exchange!
⭐️⭐️⭐️⭐️⭐️
25 de março de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi Dawn,
Thank you for taking the time to leave a review.
It was lovely to hear your comments on how Allison handled your enquiry, she will be pleased to read them.
Kind Regards,
Tanya - Customer Service Operations Manager
I called Swan for a spare part and I…
I called Swan for a spare part and I dealt with Julija from Customer Service - I received excellent service! Prompt reply, prompt action, prompt communication
Thankyou Julija ! I hope this is fed back to you
It is a breath of fresh air these days when we get great service !
23 de março de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi Janice,
Thank you for taking the time to leave a review.
I was delighted to hear how Julija dealt with your enquiry for a spare part. Rest assured, we will feedback your comments, she will be pleased.
Kind Regards,
Tanya - Customer Service Operations Manager
Amazing customer service!
Amazing customer service!! Sara is an asset to the company. She was very polite and helpful on the phone when I rang Swan regarding a fault with my microwave which I had bought for me 16 months ago. She was also prompt with her follow-up emails requesting photos and details of the appliance etc. I look forward to receiving my replacement microwave within the next few days.
Thank you Sara for all your help!!
19 de março de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi Maureen,
Thank you for taking the time to leave a review.
I was pleased to hear how Sara handled your enquiry, and we agree she is an asset to the team!
Thanks again.
Kind Regards,
Tanya - Customer Service Operations Manager
The agent Holly that assisted me was…
The agent Holly that assisted me was friendly and efficient and resolved my query
25 de março de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi Erin,
Thank you for taking the time to leave a review.
I am delighted to hear how Holly handled your enquiry, I will of course share your comments with Holly, she will be pleased.
Kind Regards,
Tanya - Customer Service Operations Manager
I would like to start by saying
I would like to start by saying, thank you Martin.
The whole process was made easy and I was treated with the upmost respect and the whole experience was professional and understanding.
Thanks Swan
24 de março de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi Lee,
Thank you for taking the time to leave us a review. Customer feedback is always important to us.
I am pleased to hear that our customer service team handled your enquiry both professionally and respectfully.
Kind Regards,
Tanya - Customer Service Operations Manager
Wonderful help.
I had to return a product and Elle was absolutely great in helping me with this. I didn't have a printer so she went out of her way to print one off for me and sent it in the post so I could do it. I would give more than 5 stars to her if I could for her help. Swan, she is a star.
24 de março de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi Mr S Henson,
Thank you for leaving us a review.
I am pleased to hear that Elle helped to resolve your enquiry. We will pass on your comments, she will be delighted to hear them.
Kind Regards,
Tanya - Customer Service Operations Manager
I recently purchased an air fryer 3…
I recently purchased an air fryer 3 months ago I didn't realise that it had a fault until I used both baskets for cooking recently as this has happened before with the previous air fryer that it replaced I asked for a refund and all I am offered is another replacement as I have no confidence in the product anymore and it could possibly be dangerous I'm reluctant to have another from this company. I now have to buy a reliable replacement I'm a very upset pensioner nice one Swan.
23 de março de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi Sean,
We’re very sorry to hear about your experience and understand your concerns regarding safety and reliability. As discussed, we’ve dispatched a replacement appliance, which is on its way to you. While we don’t collect faulty items, we’ve provided clear guidance on how to safely dispose of the previous air fryer.
We take product safety seriously and continuously review our appliances to prevent issues. Your feedback helps us improve, and we hope your new appliance meets your expectations.
Kind Regards,
Tanya - Customer Service Operations Manager
My kettle developed a fault
My kettle developed a fault. I contacted Swan as was offered a replacement kettle. Sara helped with an easy step by step instruction on how to resolve the problem . She gave a very prompt response and was very understanding . Thank you . Would recommend buying swan products .
20 de março de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi Dawn,
Thank you for your kind review!
We’re sorry to hear your kettle developed a fault, but we’re pleased Sara was able to support you with clear step-by-step guidance and a prompt response. It’s great to know she made the process easy and provided understanding throughout.
I’ll be sure to pass on your thanks to her, and we really appreciate your recommendation of Swan products.
Kind Regards,
Tanya - Customer Service Operations Manager
I had a problem with my water dispenser…
I had a problem with my water dispenser and I must say the customer service I received from the start was amazing, Diane was great and getting me a replacement so fast x
18 de março de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi Dawn,
Thank you for your lovely review!
We’re so pleased to hear that Diane was able to help resolve the issue quickly and arrange a fast replacement for you. I’ll be sure to pass on your kind words, she’ll really appreciate it.
Kind Regards,
Tanya - Customer Service Operations Manager
Swift customer service response
Elle at Swan ordered a new airfryer for us after receiving a faulty one. The support was quick and hassle free. I was very impressed with the customer service.
19 de março de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi Chloe,
Thank you for your fantastic feedback! We’re delighted to hear that Elle was able to arrange a replacement quickly and make the process smooth and hassle-free for you.
It’s great to know you were impressed with our customer service, we’ll be sure to pass your kind words on to her.
Thanks again for taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Outstanding Customer Service
Elle was a breath of fresh air - outstanding customer service and a pleasure to deal with
A credit to Swan
Thankyou for your help
19 de março de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi John,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Elle provided such outstanding service and was a pleasure to deal with.
We’ll be sure to pass your kind words on to her, she’ll be delighted! It’s great to know she made such a positive impression.
Thanks again for taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent Customer Service
Requested Next Day Delivery which unfortunately didn’t happen. Contacted Swan and dealt with Elle who was very helpful in tracking my order and ensuring it was dispatched the same day. Order received and very happy with it.
17 de março de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi,
Thank you for your feedback! We’re sorry that your next day delivery didn’t go as expected, but we’re pleased to hear that Elle was able to assist you quickly and ensure your order was on its way.
It’s great to know you’re happy with your purchase, and we appreciate you taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Issue with the delivery (Evri) shock
Issue with the delivery (Evri) shock, but sorted by Alison in customer services after one email, very happy with the service I received
18 de março de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi Caroline,
Thank you for your feedback! We’re sorry to hear there was an issue with the delivery, but we’re delighted that Alison was able to resolve this quickly for you.
We’ll be sure to pass your kind words on to her, and we’re really pleased to hear you’re happy with the service you received.
Thanks again for taking the time to share your experience.
Tanya - Customer Service Operations Manager
I rang customer service on Monday 16th…
I rang customer service on Monday 16th March I spoke to a gentleman called Martin and after a few emails backwards and forwards by Tuesday lunchtime my problem was sorted thanks to Martin I cannot thank you enough THANK-YOU
17 de março de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi Patrick,
Thank you so much for your wonderful feedback! We’re delighted to hear that Martin was able to assist you and resolve your issue so quickly.
We’ll be sure to pass your kind words on to him, he’ll really appreciate it. It’s great to know you had such a positive experience with our team.
Thanks again for taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service, faultless
I had to contact Swan customer service when my dehumidifier developed a fault. Zoe listened to my issues and sorted them in a very swift and professional manner. My entire experience was faultless. I am very impressed, and will happily purchase from Swan in the future thanks to Zoe
17 de março de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi Fiona,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Zoe was able to assist you swiftly and professionally, and that your experience was faultless.
We’ll be sure to pass your kind words on to her, she’ll be delighted! It’s great to know you feel confident purchasing from Swan in the future.
Thanks again for taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service.
I managed to easily contact Swan Customer Service by email about my kettle having stopped working. The responses were very quick and extremely helpful.
16 de março de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi,
Thank you for your kind feedback! We’re delighted to hear that you were able to contact our team easily and that you received quick and helpful support regarding your kettle.
We really appreciate you taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
I contacted Swan about a replacement…
I contacted Swan about a replacement for a broken part.
Joseph of customer service answered my query,after supplying him with photos he asked other members of staff to locate the part.He then informed me they would be sending out a replacement.
From the first contact to receiving the part was 2 days.
Swan must be congratulated on all their staff.
Excellent service.
12 de março de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi Roy,
Thank you so much for your fantastic feedback! We’re delighted to hear that Joseph was able to assist you so efficiently and go the extra mile to locate the part you needed.
It’s great to know everything was resolved so quickly, and we’ll be sure to pass your kind words on to Joseph and the wider team they’ll really appreciate it.
Thank you again for taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Swan kettle
Allison was so helpful when I called regarding a kettle that had stopped working, prompt action meant all resolved on the same day with replacement kettle despatched that day, how refreshing to call a company & speak to someone straight away.
12 de março de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi Mrs Pamela Hands,
Thank you so much for your fantastic feedback! We’re delighted to hear that Allison was able to assist you promptly and get your replacement kettle dispatched the same day. We’ll be sure to pass your kind words on to her, she’ll be thrilled!
It’s wonderful to know you had a refreshing experience contacting our team, and we really appreciate you taking the time to share it.
Kind Regards,
Tanya - Customer Service Operations Manager
Rapid response by email
Rapid response by email
Knowledgeable and effective staff
Most impressed
10 de março de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi David,
Thank you for your kind review!
We’re delighted to hear that you were impressed with the rapid email response and the support provided by our knowledgeable team. Providing helpful and efficient service is something we always strive for, so it’s great to know we delivered a positive experience for you.
Thank you for taking the time to share your feedback, it’s very much appreciated.
Kind Regards,
Tanya - Customer Service Operations Manager
The company support was great
The company support was great, specially Allison that provided me with a step-by-step process that I followed to solve my issue. The product (Swan Alexa Kettle) is great and it's working quietly and paired to my systems!
10 de março de 2026
Avaliação não solicitada
Resposta da Swan Brand
Hi,
Thank you for your wonderful review!
We’re so pleased to hear that Allison was able to guide you through the process with clear step-by-step support and help resolve your issue. It’s great to know that your Swan Alexa Kettle is now working well, running quietly, and successfully paired with your system.
I’ll be sure to pass your kind feedback on to Allison, she’ll be delighted to hear it. Thank you for taking the time to share your experience with us!
Kind Regards,
Tanya - Customer Service Operations Manager
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