Excellent customer service. Delivery time was ok but nothing special. Fit is not great for me and feels as if the straps will slide off too easily but it does feel comfortable in the water.
A empresa respondeu
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Veja o que dizem as avaliações
Amazing course, would highly recommend. Maria was possibly the best teacher you could ever have. Many thanks for Nat for being an amazing Examiner. 👌 I would highly recommend Maria as your instruc... Ver mais
A empresa respondeu
I had an excellent experience with the NRASTAC RLSS course. The content was really comprehensive, well-structured, and gave me a lot of confidence in applying these skills as a swim teacher/coach
The location had beautiful scenery, the class was nice and most importantly our instructer Marria was amazing, she taught us everything we needed to know before the assessment and was supportive and h... Ver mais
A empresa respondeu
Detalhes da empresa
- Escola de natação
- Atacadista de Equipamentos para Ginástica
- Personal trainer
- Programa de condicionamento físico
- Loja de roupas de banho
Escrito pela empresa
Swimcore Academy is a London-based swimming company built around both professional training services and quality swimwear and equipment. We provide swimming lessons for all ages and abilities, alongside recognised lifeguard, first aid, and STA Swimming Teacher training courses delivered to industry standards. Our aim is to offer practical, reliable training that reflects real-world aquatic environments, whether you are learning to swim, improving your technique, or gaining professional qualifications within the industry. Alongside our services, Swimcore Academy also offers a range of swimwear, swimming gear, and accessories designed for recreational swimmers, competitive athletes, and fitness users. From everyday training essentials to performance-focused products, we aim to supply equipment that is functional, durable, and suited for use in the water. As a small independent company, we focus on maintaining high standards across both our services and products, with a straightforward and honest approach to customer service. Whether you are booking a course, attending lessons, or purchasing from our shop, Swimcore Academy is built to support your progression in and around the water.
Informações de contato
Mill Hill School, NW7 1QS, London, Reino Unido
- 07740081287
- info@swimcore.co.uk
- swimcore.pro
4,4
Excelente
72 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent teaching and smooth process for application also great quality of equipments for practice.
Great experienced teachers and smooth process through out the course.
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da Swimcore Academy
Thanks Kashyap, really appreciate the feedback. Glad everything ran smoothly and that the equipment and training met expectations.
Swimcore Shop is fantastic
Swimcore Shop is fantastic! Great quality products, fast delivery, and genuinely helpful customer.
Really impressed quality.
Highly recommended for anyone needing reliable swim gear!
30 de novembro de 2025
Avaliação não solicitada
I NEVER SEE LIKE THIS COURSE.
Really high quality. Especially Theo is polite, kind, and knows how to teach. These guys are the best in this business.
3 de novembro de 2025
Avaliação não solicitada
Resposta da Swimcore Academy
Thank you so much, Üzeyir!
It was a real pleasure having you on the course. I’m really glad to hear you enjoyed the training and found it valuable, we always try to keep it professional but friendly too.
Hope you’re making good use of the vest as well, a little gift from us for your effort and great attitude throughout!
Great experience from start to finish
Great experience from start to finish. Our trainer Nathaniel was engaging and informative and ensured a great learning environment in the practical pool segments and during the theory segments. Training days can usually feel a bit dull, but this one definitely wasn’t - Thanks Nat! Our assessor Zaier put everyone at ease whilst remaining professional during examination. Thank you Swimcore Academy.
10 de novembro de 2025
Avaliação não solicitada
Resposta da Swimcore Academy
Thanks so much for the amazing feedback!
We’re really glad you enjoyed the course and that Nathaniel and Zaier made it such a positive learning experience. It means a lot to hear you found the sessions engaging from start to finish.
Hope you’re enjoying the under-wetsuit vest too, it’s our little thank-you for being part of the Swimcore Academy training!
Not worth it
A lens/eye piece was dislodged. I managed to put it back but of course now very unsure if it will stay or not.
Bought form Australia, shipped from the UK with a AUD60 shipping fee for an AUD80 glasses.
Did not bother to return as it may cost me as much. Never again. A person emailed me reassuring me that feedback will be passed on but that is it!!!
NEVER again. Aussies, do not buy. I was duped.
20 de outubro de 2025
Resposta da Swimcore Academy
Hi Maria,
I’m genuinely sorry to read your review, but this doesn’t feel fair. We’ve been in contact and offered support, but it seems you preferred leaving a negative review instead of allowing us to resolve the issue.
We’re a small company that always tries to help our customers, including those in Australia, and we’ve had many happy and loyal buyers from there without any issues.
It’s disappointing when someone chooses not to give us a chance to make things right, but we wish you all the best.
Kind regards
Initial order was posted and was lost…
Initial order was posted and was lost by the courier. Swimcore were very apologetic and sent order a new item again quickly. Thanks for handling the issue so quickly and with minimal fuss.
6 de outubro de 2025
Resposta da Swimcore Academy
Hi Kevin,
Really appreciate you taking the time to share this, and for your patience while we sorted things out. Sometimes couriers make life tricky, but we’re glad we could get everything back on track quickly for you.
Thanks again for your understanding and support, it genuinely means a lot to small businesses like ours.
Best,
the Game Changer of Swimming Headphones
Fast Shipment and kind customer service, always respond in one day.
1 de setembro de 2025
Resposta da Swimcore Academy
Thanks so much, James!
We’re really glad you’re enjoying the headphones, they’ve definitely become a game changer for many swimmers out there.
Appreciate your kind words about our service too, it means a lot!
All the best,
You sent the order one week after I…
You sent the order one week after I placed it.
4 de setembro de 2025
Resposta da Swimcore Academy
Hi Mircea,
Thank you for your feedback. We understand your frustration and we’re sorry for the delay with your order. As we are based in the UK, international orders can sometimes take longer to process and ship, which may have caused the one-week delay you experienced.
We also always ship with DDP ensuring you do not have to pay any fees when receiving the item.
We always aim to dispatch as quickly as possible, and we truly appreciate your patience and understanding. If you have any further concerns, please don’t hesitate to contact us directly so we can assist you.
Best regards,
The Swimcore Team
Issue resolved
10 de setembro de 2025
Avaliação não solicitada
Resposta da Swimcore Academy
Thanks, Mrs Clark
We really appreciate you confirming that everything’s been resolved.
It was a pleasure helping you, and we’re glad we could get things sorted quickly!
Best wishes
I haven’t yet received the item I order…
I haven’t yet received the item I order over 2 weeks ago.
Item now received.
26 de agosto de 2025
Resposta da Swimcore Academy
Hi Vanessa,
Thank you for your feedback. We’re sorry for the delay with your order. The 4XL size you purchased was temporarily out of stock and needed to be restocked, which caused a longer waiting time than usual.
We stayed in touch with you throughout this process, and as shown on the tracking, your item has now been delivered successfully. We really appreciate your patience and understanding.
Best regards,
The Swimcore Team
delivery late
14 de agosto de 2025
Resposta da Swimcore Academy
Hi Gunyong,
Thank you for your feedback.
We’re really sorry to hear that your delivery took longer than expected.
As we are based in the UK, international/overseas orders can take additional time due to customs and local postal services, which is unfortunately outside of our control.
We always do our best to ship orders quickly and provide tracking where possible so customers can follow their parcel’s journey.
We appreciate your patience and understanding, and if you need any further updates on your order, please don’t hesitate to reach out to us directly.
Best regards
Resposta da Swimcore Academy
Thanks, Sam
Glad to hear everything arrived just as expected!
We always aim to keep things simple and true to what’s advertised.
Appreciate your feedback!
Best,
I ordered a Altum Wetsuit
I ordered a Altum Wetsuit; great communication and great wetsuit, I open water swim and it's perfect.
15 de julho de 2025
Avaliação não solicitada
Resposta da Swimcore Academy
Thanks so much for your feedback!
We’re really glad you’re enjoying your Altum Wetsuit, it’s a fantastic choice for open-water swimming. Great to know it’s working perfectly for you!
All the best in the water,
Swimcore
Satisfied with service
Satisfied with service. Happy to find product that was not available in South Africa. Thanks
5 de julho de 2025
Resposta da Swimcore Academy
Thank you, Lizette!
We’re so glad you found what you were looking for, it’s great to know our products can reach places they’re hard to find locally. Appreciate your support from South Africa!
Best,
Swimcore
Product itself was good quality and…
Product itself was good quality and size. Item took a little longer than expected and did not arrive in time for when I needed it.Overall would recommend the product.
24 de junho de 2025
Avaliação não solicitada
Resposta da Swimcore Academy
Thanks, Kat
Really appreciate your honest feedback!
We’re glad you liked the product quality and size, though we’re sorry it didn’t arrive in time for when you needed it. We’ll take that on board and keep working to make our delivery times even smoother.
Best,
Resposta da Swimcore Academy
Thanks, Michael
Really appreciate your kind words!
We always aim to provide quick and friendly support, so it’s great to know you were happy with the service.
All the best,
The sizes come up too small
The sizes come up too small sent it back a d got a full refund.
Good customer service
29 de abril de 2025
Resposta da Swimcore Academy
Thanks for the feedback, Rosina!
We’re sorry the sizing didn’t work out this time, but glad to hear the return and refund process went smoothly. We appreciate you giving us a try and hope to serve you again in the future.
Warm regards,
Tried to cancel and get a refund
Bought shampoo and conditioner and pressed buy before I read the final charge. I was charged more for postage than the price of the shampoo and conditioner. I immediately tried to cancel my order and emailed them. but, I got no response.
13 de abril de 2025
Resposta da Swimcore Academy
Hi Eimear,
Thank you for your feedback, and we’re sorry to hear about your experience.
Please note that your order was shipped abroad, which explains the postage cost.
We haven’t received any emails from you regarding a cancellation, but we’d be happy to look into this further.
Please contact us directly at info@swimcore.com with your order details so we can assist you.
Best regards,
Swimcore Team
⭐⭐⭐⭐⭐ Worth the Wait
⭐⭐⭐⭐⭐ Worth the Wait – Great Investment for My Swim Club
I got the SONR Swim Kit for my swimming club, and honestly, it’s been a fantastic investment. I saw some reviews mentioning delays in delivery, but in my case, it only took a few extra days, which really wasn’t an issue. This is a long-term piece of equipment, and I’d rather wait a bit longer for something high quality than rush into buying something subpar.
The kit itself works brilliantly! Clear audio, easy to use, and it’s made coaching so much smoother. I don’t agree with some of the negative reviews at all. Swimcore has been reliable, and their customer service was great when I had a couple of questions before ordering.
Would definitely buy from them again.
Kevin
21 de fevereiro de 2025
Resposta da Swimcore Academy
Kevin, thank you so much for taking the time to share such a detailed review, it truly means a lot!
We’re delighted to hear the SONR Swim Kit has made a real difference for your club and coaching sessions. You’re absolutely right, quality equipment is worth the wait, and we’re really pleased the product lived up to your expectations.
It’s been a pleasure assisting you, and we really appreciate your trust in Swimcore.
Wishing you and your swimmers continued success, we’ll be here whenever you need us again!
All the best,
Swimcore
stock issues, but good service
Although there were stock issues, it was easy to get updates and I was compensated for the delay.
17 de fevereiro de 2025
Avaliação não solicitada
Resposta da Swimcore Academy
Hi Alex,
Thank you for sharing your experience with us!
We truly appreciate your patience and understanding regarding the stock issues. It’s great to hear that our updates and compensation made the delay more manageable for you. Providing excellent service is always our priority, and your feedback helps us improve.
If there’s anything else we can do for you, please don’t hesitate to reach out.
We look forward to serving you again!
Best regards
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