Kylie has been fantastic with helping us switch over our merchant provider. Tap and go service have been brilliant. We have switched over our othee branch now aswell. Would highly recommend.
A empresa respondeu
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Kylie has been fantastic with helping us switch over our merchant provider. Tap and go service have been brilliant. We have switched over our othee branch now aswell. Would highly recommend.
A empresa respondeu
I was very unsure about any card payment companies as my experiences have not been good. But Tap and Go have been amazing Kylie and Amira have gone out of there way to make things as smooth as possibl... Ver mais
A empresa respondeu
Amira was so helpful in helping me get the machine set up. Amira was so kind to also help us out with our previous card machine supplier problem she provided us much need information which will help... Ver mais
A empresa respondeu
I have been in contact with Kylie throughout the day, the customer service has been outstanding; friendly, polite and efficient. Nothing has been too much trouble. Kathryn
A empresa respondeu
We specialise is card payments and business cash advance, however we are not set up like your everyday corporate organisation or call centre. We are customer orientated, honest, a face front business to help your business grow, save and succeed.
Reino Unido
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Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 71% das avaliações negativas
Normalmente responde dentro de 1 semana
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Quick. Efficient. Professional. Informative. Friendly. Highly recommend.

Resposta da Tap And Go Ltd
The team at Tap and Go have made the change from my previous supplier so easy and straight forward. Thank you Anne Marie for all your help.
Pam Manning

Resposta da Tap And Go Ltd
Fantastic experience again! Tom is always super helpful and quick to answer all my questions.

Resposta da Tap And Go Ltd
Early in the process so for but Anne Marie has been very helpful so far.

Resposta da Tap And Go Ltd
The lad called Thomas mcdoald was so helpful and explained everything clearly and always was at the end off the phone if I needed him and only took a few days toget my loan what helped me very much . Thanks so much scott.

Resposta da Tap And Go Ltd
Having been with Tap & Go for over 3 years we called them to ask about our contract and if there was any chance we could re-visit the charges.
Ellie was great. She had a look into our account and suggested a new tarriff. This involved an amount of setting up and paperwork but she handled all of this hassle free whilst we will now make a saving each month. Change over went very smoothly. Ellie was a star.

Resposta da Tap And Go Ltd
Setting up with Tap & Go was a breeze. Ellie was very good throughout the whole process and nothing was too much trouble! Amazing for small business with very good pricing and customer service!! 10/10 would definitely reccomend!

Resposta da Tap And Go Ltd
Ellie made my switch really easy, no hassle. Continuously stayed in contact & I would 100% recommend to others. Thank you Tap & Go :)

Resposta da Tap And Go Ltd
Another pushy card machine provider, cold calls, won’t take no for an answer, insists on sending you an email with their supposedly magical rates. Then the operative gets his knickers in a twist because I don’t want to be harassed into making a decision. If their services and rates are so good. Why do they need to harass people into signing up with them?
Great experience with Tap And Go. Highly recommend.

Resposta da Tap And Go Ltd
I spoke to Christina today and she was very helpful and really made my experience a positive one. Much appreciated!

Resposta da Tap And Go Ltd
I spoke to my Corporate Account Manager, Christina today for advice on obtaining an ECOM for virtual payments and she was extremely helpful and informative.
Tap & Go are an excellent card terminal provider. Thank you for all your help. Martin from Labouring Services

Resposta da Tap And Go Ltd
Very good communication. Ellie was very helpful and make changeover very easy.

Resposta da Tap And Go Ltd
I really wish we hadn't switched to Tap &Go. We purposefully didn't switch for years after having numerous issues with various card machine providers in the past and finally one gave us zero problems. However, after 5 or so years with our provider, we felt it was time to better our rates and swapped to Tap&Go. Regretfully, it's been anything but smooth sailing. We had limits set for transactions which we weren't aware of, and when calling to query why cards kept being declined we were assured it was our customers card issuers fault. It wasn't. I was told our PCI compliance was taken care of. It isn't. When I call regarding our various issues I'm passed back and forth between the the bank (Cashflows) and Tap& Go, each advising it's the other that can help. Neither do. We now have multiple regular customers cards being declined every single week, an issue they have never had with us, and the only thing changed is our card machines, yet we're assured it's the customers cards at fault. We've been in business over 30 years and I personally have dealt with the card terminals for over 10 years, it's very obvious to me that the problem is the new provider. Swapping to these guys is becoming seriously bad for our business.
Having changed to tap and go the process was smooth with a couple of hic ups on the way not tap and go fault but kylie has been outstanding throughout the hole thing nothing has been a bother to her thank you and thank you for your help Kylie

Resposta da Tap And Go Ltd
Tap and Go helped my transition from a well known competitor, there were some teething problems but T&G held my hand through the more challenging parts of it saving me around 30% on my monthly transactional charges. Vary happy, would recommend.

Resposta da Tap And Go Ltd
Used this compony for some time. And wanted more info on a epos the staff was very helpful and did everything to help me great service great compony highly recommend

Resposta da Tap And Go Ltd
Fraudsters. Have not processed my refund from last year despite me claiming in the 10 minute window they give. No way to contact them.

Resposta da Tap And Go Ltd
I have to say that my communication with customer service at tap and go has gone without a hitch. Kylie in particular has been very helpful and courteous. 10/10 would recommend.

Resposta da Tap And Go Ltd
Luke Thompson called me and explained that he would like to see if he could save us money on our card transaction charges, after analizing our current invoice he identified several areas where we could save money. The whole process of changing to the cheaper company was so easy and Luke was on-hand at every step of the way to help, he was so patient and helpful. I would recomend this company and espesially luke - Thank you

Resposta da Tap And Go Ltd
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