Taskrabbit Delivery (formally Dolly) Avaliações 

4.208
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The driver was very patient and understanding while still being flexible. Wish there were more companies out there who contracted people like that. Very greatful and appreciative of how my driver went... Ver mais

Avaliado com 4 de um total de 5 estrelas

I didn’t choose Taskrabbit, it chose me! Purchased items from the Container Store for delivery to me. Items were delivered late next afternoon. I would have preferred the delivery person rang my... Ver mais

Avaliado com 5 de um total de 5 estrelas

On Saturday we realized we needed more help that day for moving many boxes to another location. Within a very short time (less than a hour) Taskrabbit found a tasker, namely Jeff C, who arrived prompt... Ver mais

Avaliado com 3 de um total de 5 estrelas

The job got done to my satisfaction-- but the communication wasn't good. The app didn't allow me to proactively communicate with the mover-- so I had to text his cell phone. He pointed me back to the... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de Entrega
  2. Serviço de entregas
  3. Mudanças

Sobre Taskrabbit Delivery (formally Dolly)

Escrito pela empresa

Taskrabbit Delivery (formerly Dolly) re-imagined big-and-bulky moving and logistics services to major retailers and consumers alike. With nationwide operations and millions of moves and deliveries completed, the platform accommodates specialized hauling and specific delivery types—including Room of Choice delivery for retail partners, final-mile store fulfillment, small business inventory transfers, and transport for oversized retail purchases.

How it works:

  1. Choose a service: Tell us when, where, and what you need help with—from just muscle to full moves and delivery.
  2. Get an upfront price: Skip the surprises and hidden fees. Feel confident knowing exactly what you're paying!
  3. Sit back & relax! Chat with your Helper and know exactly where your task is with real-time tracking.

For more information on Taskrabbit Delivery, or to book your next big-and-bulky move alongside your everyday household projects, visit www.taskrabbit.com/delivery or download the Taskrabbit and Taskrabbit Delivery app on iOS or book directly without download over the web app at book-delivery.taskrabbit.com.


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

4 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(4.208)

2.616 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 2 de um total de 5 estrelas

Driver was two hours late each way, Poor customer service!

The driver was two hours late, and I had to cancel a meeting to wait, as pickup had to be that day. They blamed it on traffic. Then, after they loaded up, I went to my house to meet them. Again, they showed up over two hours late at 7:15 PM. Again, they blamed traffic, but I got there hours before them! I waited with NO communication from them and app said all was delivered so would not allow me to contact, and no word from them. I tried customer service, and you were CLOSED. I had no idea where my items were, and it was very stressful and a huge waste of my time (and $379). The next day, I explained to your online customer service rep, and they offered an insulting $15 toward my next delivery. I am a real estate agent who will no longer refer business and make sure others know how stressful and poor customer service I received. The delivery debacle was one thing, the poor customer service was another.

18 de agosto de 2026
Avaliado com 1 de um total de 5 estrelas

Hostile, incompetent, unsafe experience with taskers with no quick customer service help

Could not pick Taskers like with Task Rabbit. One finds out who tasker is 30 minutes before. I got someone who was hostile, incompetent and could care less that he was damaging furniture that he was hired to move. He was angry that it was a heavy piece of furniture and did not want to do job. He made me and my elderly parents feel so unsafe that we asked security in the gated community to ban him. There was no phone number to call TR for support in this extreme circumstance of hostility from a tasker. Task Rabbit purposely makes it hard to get support by posting faqs in the link for support and hiding any link to email for support. There was no pick up on the option to call the number that texted me that the driver was arriving with the delivery. I would NEVER use this service again. Even though I sent a photo of an armoire with the request for delivery TR sent someone who had no idea how to handle a heavy piece of furniture and who could care less about damaging it because he was angry about having to deliver it. The person at the pick up end of the furniture delivery texted me (I was on receipt end of delivery) to warn that the delivery people were hostile about picking up a heavy piece of furniture for delivery, dragging the furniture (breaking off a piece) and struggling to load it in the truck. I experienced the same as they further damaged the furniture with unskilled unloading of the furniture. When I stood outside as they left the property to take a picture of the license plate (to give to security) the tasker got out of his car and called me a scumbag. TR clearly not only sends workers who are unqualified for a heavy lift job but also does not vet them for anger management. Clearly I should never feel unsafe when I pay for a service to deliver something. Never never again.

19 de agosto de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Movers need more experience!

Huge chip in dining table, left a hole in the wall in apartment which I will be charged for, and didn’t not bring the right size moving vehicle. Furniture had to be tied down outside the cargo van because it all didn’t fit. Walls were scratched up at new house during move. Had to jump in and help move furniture because they were fatigued and had a hard time moving furniture. Why should I be paying you to help you move it. Movers to to make sure to shower and clean before coming over. They had a huge odor problem! Mattress and furniture were not wrapped well. Furniture was dropped and dragged and stained.

13 de agosto de 2026
Avaliado com 3 de um total de 5 estrelas

The job got done to my satisfaction--…

The job got done to my satisfaction-- but the communication wasn't good. The app didn't allow me to proactively communicate with the mover-- so I had to text his cell phone. He pointed me back to the app. Additionally, there were basically no updates on timing-- and the mover wasn't rude, but lacked any friendliness... which made me uneasy.

16 de agosto de 2026
logotipo da Taskrabbit Delivery (formally Dolly)

Resposta da Taskrabbit Delivery (formally Dolly)

Hi Gre - We apologize that you've encountered this experience and appreciate you sharing feedback. Your thoughts are extremely valuable to us as we continue to develop and improve, and we've passed this info along to our teams. Please let us know at help.tr.co if you need further assistance.

Avaliado com 1 de um total de 5 estrelas

A genuine disaster

A genuine disaster. I love task rabbit and had great experiences in the past- but dolly sent us two people not prepared or qualified to take on our described move. Resulting in damages personal property and the building itself.

16 de agosto de 2026
logotipo da Taskrabbit Delivery (formally Dolly)

Resposta da Taskrabbit Delivery (formally Dolly)

Hi Daniel,

Thanks for messaging Taskrabbit! We'd like to hear more so we can look into this for you. Could you send us a private message with the email address associated with your Taskrabbit account? Please contact our Support team by visiting our website (http://www.Taskrabbit.com) and clicking the green "Help" button.

Thank you!

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