TastilyAvaliações 

286
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

It was hard to decide what rating to give, since the meals themselves are very good. There’s a good range, the nutrition is on point and they taste great. If the customer service and packaging... Ver mais

Avaliado com 4 de um total de 5 estrelas

I have tried ready made meals before and been disappointed with them. So its a great surprise to finally find a company who provide high quality food. The food is simple to prepare and the taste is of... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have used Gousto, Hello Fresh and Prep Kitchen for extended periods over the past few years but am so happy I finally found Tastily. It is in a league of its own with meals that not only look and ta... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

A great variety of chef-designed meals, nutritionally balanced and prepared with care. Packaging is sustainable and travels well, food is chilled and lasts as long as it should. Website is efficient a... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Entrega de comida
  2. Serviço de fitness e nutrição
  3. Produtor de Alimentos
  4. Serviço de encomenda de comida online
  5. Serviço de emagrecimento

Escrito pela empresa

Tastily is a subscription-based meal delivery service showing that nutritious and sustainable food can be convenient, and delicious too.


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

286 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

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Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(286)

0 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Portion size, carb mentions & taste

I thought the portions would have been a bigger .. and I would like that the package would mention it when there is no rice/patato/pasta…
But overall very good and yum

7 de novembro de 2022
logotipo da Tastily

Resposta da Tastily

Hi Valerie,

Thank you for sharing your experience with Tastily! All of our meals are carefully nutritionally balanced including the portion sizes, but we really appreciate your honest feedback as it helps us to improve the service especially as a small business! We will take this on board and we do have a large option of our meals available as well if wanted to give this a try if you were left feeling a little hungry!

We are looking forward to cooking up more meals for you to try :)

Thanks,
Frankie

Avaliado com 1 de um total de 5 estrelas

Too many failed deliveries. I still havn't a received refund. Website issues.

I made my order with Tastily about 3 weeks ago.

First of all, disreguarding all of the issues that I've had due to the alleged "teething issues" that they claim to be experiencing lately, which includes me having to contact customer support in order to be able to log in, me being charged twice for a single order, or my orders not showing on their webpage at all, the main point of frustraition is that I have still yet to have any of my order delivered at all.

As willingly helpful as their customer service seems to be, it seems as though there's very little they can do if anything at all to ensure that any food is successfully delivered to your door as on numerous attempts, (4 or 5 in total), they've failed to deliver Every Single Time. For a delivery service of any kind, this is unacceptable!

Ontop of that, I finally cancelled my order this week after they failed to deliver yet again and requested a full refund, which has gracefully been accepted, however I'm still waiting around for it.

Needless to say, this company has left me feeling dissapointed, stressed, frustrated and very very hungry/empty with with nothing to eat.

5 de novembro de 2022
logotipo da Tastily

Resposta da Tastily

Hi Ian,

We are really sorry that you have been caught up multiple times in the issues we experienced with the migration over to our new website a few weeks ago, our developers have been working tirelessly to rectify these problems and have thankfully been able to resolve this.

It has been incredibly frustrating for this to have had such an impact on your customer experience and the last thing we would want to do would be to leave you feeling stressed or hungry! I believe that our CEO Will has also been in touch to ensure that all refunds due have been issued to you as well.

I hope that we can cook for you again in future with the smooth sailing experience that we strive to deliver!

Thanks,
Frankie

Avaliado com 5 de um total de 5 estrelas

Despite the recent teething problems…

Despite the recent teething problems with their website customer service were prompt in correcting problems. Food is great and so easy. Not a fan of the breakfast skillet. Unnecessary and not comparable with the quality of the other dishes

5 de novembro de 2022
logotipo da Tastily

Resposta da Tastily

Hi Mary,

Thank you so much for this review! Really happy that the team were able to swiftly resolve these issues for you and great that hear that you are enjoying the food despite not being so keen on the breakfast skillet! If you would like to leave any further feedback on this meal you can do via contacting our customer care team at hello@tastily.co.uk :)

Thanks,
Frankie

Avaliado com 5 de um total de 5 estrelas

Delicious dinners every day

Delicious dinners every day. Love always having a couple delicious meals in the fridge. So when I dont have time to cook I can have something Haute Cuisine for lunch or dinner by simply heating it up. For me taste is most important, but what a nice extra win that its healthy and fresh! There are many cuisines to choose from!

2 de novembro de 2022
logotipo da Tastily

Resposta da Tastily

Hey Michael,

Thank you for sharing your experience with Tastily! We really enjoy to cooking up fresh, delicious dinners for you and save hassle on cooking!
Looking forward to cooking up more exciting dishes for you to try :)

Cheers,
Frankie

Avaliado com 5 de um total de 5 estrelas

Week in, week out - consistently brilliant

Easy ordering. Deliveries tracked. Recyclable packaging. 4 minutes to heat their chef prepared tasty goodness. Made it part of the family routine about 8 months ago, haven’t looked back. Would recommend to anyone who’ll listen 😂!

5 de novembro de 2022
logotipo da Tastily

Resposta da Tastily

Hey Brad,

Thanks so much for this 5 star review! Really great to hear that Tastily has become a part of your routine helping you and your family to build healthy habits - we're all about making our customers lives a little easier here at Tastily!

Look forward to cooking up more exciting dishes for you guys to try :)

Cheers,
Frankie

Avaliado com 4 de um total de 5 estrelas

The food is brilliant.

The food is brilliant.
But the delivery service (DPD) is really unreliable. It can be very late at times.

2 de novembro de 2022
logotipo da Tastily

Resposta da Tastily

Hi Adam,

Thank you so much for sharing your Tastily review! Really glad to hear that you are enjoying the food :)

I’m sorry to hear about your issue with DPD - we have a 99.7% success rate with DPD however we understand that mistakes can happen from time to time. We will always flag these things up with our account manager and compensate our customers in any instance that errors are made with DPD. I hope that our customer care team were able to resolve any of these issues for you? Please do contact hello@tastily.co.uk if you need any further assistance at all!

Thanks,
Frankie

Avaliado com 2 de um total de 5 estrelas

It has been a bit of a nightmare with…

It has been a bit of a nightmare with the new website. I still did not get the dishes wanted even though has been exchanging emails with customer service. The customer portal does not show what you ordered and also did not save what I have changed.

24 de outubro de 2022
Avaliado com 5 de um total de 5 estrelas

great tasting, healthy and convenient

Tastily continue to provide great tasting, interesting and convenient meals. Well balanced, healthy ready made meals delivered on time

2 de novembro de 2022
logotipo da Tastily

Resposta da Tastily

Hey Stephen!

Thank so much for your 5 star review! We are really pleased to hear that you are enjoying the service and we look forward to cooking up more delicious meals for you to try! :)

Cheers,
Frankie

Avaliado com 5 de um total de 5 estrelas

Great food- super variety even for…

Great food- super variety even for vegetarians and also good customer service!

30 de outubro de 2022
logotipo da Tastily

Resposta da Tastily

Hi Karen,

We really appreciate you sharing your thoughts on your experience with us so far! Very happy to hear that you are enjoying our veggie dishes and that the team have been able to assist you diligently throughout! :)

Thanks,
Frankie

Avaliado com 5 de um total de 5 estrelas

Tasty and good value for money

Tasty and good value for money. Different portion sizes available too.

28 de outubro de 2022
logotipo da Tastily

Resposta da Tastily

Hi Lisa,

Thank you for this review - wonderful to hear that you are enjoying the service and we are excited to cook up more dishes for you to try!!

Thanks,
Frankie

Avaliado com 5 de um total de 5 estrelas

Great customer service and awesome…

Great customer service and awesome meals. Highly recommended.

26 de outubro de 2022
logotipo da Tastily

Resposta da Tastily

Hi David,

Thank you so much for sharing your Tastily experience - really glad that you are enjoying the meals and the team will always be on hand to assist with your Tastily needs! :)

Cheers,
Frankie

Avaliado com 1 de um total de 5 estrelas

Do not use this food company

Do not use this food company. Can’t cancel subscription. You can’t even remove your bank details to stop your subscription because you have to email them and then they don’t reply to emails. The phone line disconnects when you try calling them. They are essentially fraudulent. Do not use.

28 de outubro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely delicious meals!

Absolutely delicious meals!! The best I have ever had from a ready meal company

18 de outubro de 2022
logotipo da Tastily

Resposta da Tastily

Hi Rebecca,

Thanks so much for this 5 star review! Its great to hear that you are enjoying the food and that we are the best you have had from a delivery company, we look forward to cooking more for you :)

Cheers,
Frankie

Avaliado com 5 de um total de 5 estrelas

Highly recommend

Just received my second box from tastily and I'm very impressed again the meals are good sized portions very filling and the flavours are amazing you can tell how much care goes into each one with the mix of herbs and spices blending lovely I highly recommend this company if you short on time and don't have chance to cook from scratch but still want to eat healthy tasty food at reasonable prices then this is the one to choose

21 de outubro de 2022
logotipo da Tastily

Resposta da Tastily

Hi Tonione,

We really appreciate you sharing your Tastily experience, I am so glad to hear that you are enjoying the service, we take pride in every meal that our Chef's cook for our customers and we look forward to cooking up more exciting dishes for you to enjoy! :)

Thanks,
Frankie

Avaliado com 4 de um total de 5 estrelas

The meals are fresh and tasty

The meals are fresh and tasty. The only downside is not too many peanut free vegan options - but that’s not to say they have few options! There’s tonnes to choose from. Really great for those afternoons when you run out of time to make dinner but want something healthy and delicious.

21 de outubro de 2022
logotipo da Tastily

Resposta da Tastily

Hi Helena,

Thank you for sharing your Tastily experience! We are thrilled to hear that you are enjoying the service and that we can make your life a little easier :)

Cheers,
Frankie

Avaliado com 5 de um total de 5 estrelas

The most delicious and filling ready…

The most delicious and filling ready prep meals I have ever had. Simple app service too! Going to stick with this one for a while. 5 stars from me!

15 de outubro de 2022
logotipo da Tastily

Resposta da Tastily

Hey Maz,

Thanks so much for this lovely review! I'm really pleased to hear that you are enjoying the food and we look forward to cooking up more exciting dishes for you to try! :)

Thanks,
Frankie

Avaliado com 5 de um total de 5 estrelas

Tasty meals and great customer services

Used tastily for a couple of months and the meals were really good. Circumstances changed and when I contacted customer services to cancel my subscription by email, they replied straight away and refunded my next box. Would recommend

14 de outubro de 2022
logotipo da Tastily

Resposta da Tastily

Hey Scott,

I'm really glad to hear that you enjoyed your Tastily meals and that our customer service team were able to assist you swiftly! :)

Cheers,
Frankie

Avaliado com 5 de um total de 5 estrelas

Really pleased I gave this a try

Really pleased I gave this a try. Exceptional levels of customer service - they couldn’t provide one of the large meals I’d ordered so sent two regular ones of the same type instead. (Meaning I ended up with about 3/4 more food, free of charge) Following that they even emailed to explain how to work out the calories etc as the portion size from eating two would be much bigger.

Companies I’ve used in the past would just refund or credit the missing meal, leaving me a meal short for the week.

They also taste fantastic and are quite well priced given then large amount of protein. The only improvement I’d like to see is a wider choice of delivery days. I’d love to be able to select a Monday for example so that I have the weeks meals turning up on day one. Or even choose a day I know I’ll be home the following week. That’s personal preference though and certainly won’t put me off ordering. Wouldn’t hesitate to recommend to friends and family!

12 de outubro de 2022
Avaliação não solicitada
logotipo da Tastily

Resposta da Tastily

Hey Tom,

Thanks you so much for this wonderful review, its a really lovely way to end the week for us to hear this on a Friday afternoon! :)

I am so pleased to hear that you are enjoying the service and would like to recommend us to your friends and family! We actually have an offer for £20 off for both you and each friend that you refer - and that's limitless. Before you know it you could be eating Tastily for free, all you need to do is click the box on the bottom left hand corner of your screen to retrieve your unique code to share!

We look forward to cooking more dishes for you to try!

Thanks,
Frankie

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