Got my latest order of a mix of spring summer & fall Darjeelings on a nice sale, so that always helps. The order was carefully and accurately packed and arrived safely, however there was a pretty good... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Teabox has spoiled me from purchasing tea from any other company. Their selection is vast, and the descriptions are very helpful (especially when I was a novice and beginning my tea journey). Recently... Ver mais
A very reliable shipper of your tea, which comes vacuum sealed, very well packed and delivered typical within one week. Whatever you choose to buy , take their tasting notes with a grain of salt - i... Ver mais
A empresa respondeu
This is a wonderful company from what my experience with them has been. I love everything about my Teabox. Wonderfully packaged . Also the cup and filter is so beautiful and functional. The tea... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
WE HAVE INDIA'S FIRST 100% TRANSPARENT PROCUREMENT TEA PROCESS We have devised a unique tea-sourcing process. We work with the iconic tea gardens of India, and we procure teas within 24 to 48 hours of sampling and keep them under 3-4% moisture levels. Next, we hand sort and clean the whole leaves for impurities, before we vacuum pack and store them in a controlled dehumidified environment. This guarantees their freshness. TEABOX CONNECTS TEA TO PEOPLE. Not to distributors. Not to resellers. But to tea drinkers. Uniting the richest flavors of the finest teas with the curious, the cultivated, and the adventurous, all over the world. The freshest tea you’ve ever tasted, from crop to cup. There is simply no simpler way to experience the wonderful complexity of tea.
Informações de contato
Teaxpress Private Limited, 734008, Siliguri, Índia
- 97330 61444
- help@teabox.com
- teabox.com
4,5
Excelente
364 avaliações
Respondeu a 58% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
It was delivered after Christmas
It was delivered after Christmas. The tariff constraints were not mentioned when order was placed
18 de dezembro de 2025
Resposta da Teabox
Hi Shrinal,
Thank you for sharing your feedback with us.
We’re truly sorry that your order was delivered after Christmas, we understand how disappointing that can be, especially when it’s meant for a specific occasion.
During that period, shipments to the U.S. were impacted by unexpected tariff-related customs delays, which unfortunately are outside our direct control and affected delivery timelines.
We truly appreciate your patience and hope the teas still brought you a moment of warmth and enjoyment.
Warm regards,
Team Teabox
Still haven't received my order...well…
Still haven't received my order...well beyond advertised delivery time....won't be ordering from this company again...
18 de dezembro de 2025
Resposta da Teabox
Hi Tracey,
We’re truly sorry to hear this and understand how frustrating it is when an order goes beyond the expected delivery timeline. That’s not the experience we want for any of our customers.
International shipments can occasionally face customs or carrier-related delays beyond our control, but we don’t take this lightly. Our support team does actively track and follow up on delayed orders, and we always ensure either delivery, a reshipment, or a refund if needed.
We appreciate your patience and the opportunity to make this right.
Team Teabox
Love my box
Love my box. Arrived quickly, I've only had 1 pouch so far but I love the doll and the tea set it came with. Thank you
18 de dezembro de 2025
Resposta da Teabox
Hi Stephanie,
Thank you so much for your lovely feedback! We’re thrilled to hear that you loved your box and that it reached you quickly.
We’re so glad the tea set and little doll brought a smile, and we hope you enjoy discovering the rest of the pouches just as much.
Thank you for choosing Teabox and for taking the time to share your experience.
Happy sipping!
Team Teabox
I couldn't be more happy with Teabox
I couldn't be more happy with Teabox. The product and customer support is beyond excellent.
18 de dezembro de 2025
Resposta da Teabox
Thank you so much for your kind words! We’re truly delighted to hear that you’re happy with both our teas and our customer support.
Your appreciation means a great deal to our team and motivates us to keep delivering the best possible experience. Thank you for being part of the Teabox journey.
Happy sipping!
Team Teabox
Love these teas.This order took a bit…
Love these teas.This order took a bit longer to arrive but it was explained. So happy to receive it.
Thank you!
18 de dezembro de 2025
Resposta da Teabox
Hi Rene,
Thank you for your understanding and for sharing your feedback. We’re really glad to hear that despite the delay, the explanation helped and that you’re happy to finally have your teas with you.
We truly appreciate your patience and your love for our teas — it means a lot to us.
Happy sipping!
Team Teabox
Good Tea but terrible Customer Service
I ordered two boxes of Tea, one for my wife and one for my brother for Christmas.
My brothers own arrived in Miami perfectly, however the one for my wife arrived in Scotland with the coffee cup broken.
My wife took photos of all the broken glass and sent it to Teabox. Seven emails later and clearly being given the run around with one pointless questions after the next my wife and I gave up the fight and agreed we will respond no longer, order from them again or ever recommend them.
Regards;
David & Lindsey
27 de dezembro de 2025
Avaliação não solicitada
Resposta da Teabox
Hi David & Lindsey,
We’re truly sorry for the experience you had, and we completely understand your frustration. Please know that in cases like this, we always provide a refund, replacement, or store credit for damaged items.
Our team had responded to your emails and shared the necessary steps, and we genuinely want to make this right. If you’d like, we can personally assist to ensure the issue is fully resolved.
We appreciate your patience and hope to restore your trust in us.
Warm regards,
Team Teabox
Delicious fresh teas
Delicious fresh teas! I'm loving the selection. I was making my masala chai with whole spices, but this trial pack is convenient & it's lovely being able to choose from the array of flavour combinations. Wonderful tea 👌🏽
19 de outubro de 2025
Resposta da Teabox
Thank you so much for your lovely feedback! We’re delighted to hear that you’re enjoying the freshness and the variety in the chai trial pack. It’s wonderful to know that even someone used to brewing with whole spices finds the blends convenient and enjoyable.
Wishing you many more delicious cups ahead.
Team Teabox
Rude customer service/ never delivered
Unfortunately my package was delivered to an unsecured location I did not agree on, where it was stolen. I never got a refund even though as a certified lawyer I know I had the right for a refund. The costumer service was really rude and blocked my claims. Can not recommand this brand!! I lost almost 100€. Be careful guys!
11 de dezembro de 2025
Avaliação não solicitada
Resposta da Teabox
Hi Michi,
We’re sorry to hear that this situation was upsetting.
According to our records, the order was successfully delivered by the courier to the address provided at checkout, and we shared the official Proof of Delivery with you, including the delivery timestamp and location confirmation.
As the shipment was completed to the correct address and accepted by the courier as delivered, we were unable to process a refund under our delivery policy. That said, our intention was never to be dismissive or rude, and we’re sorry if our communication came across that way.
We recognise how frustrating this situation is. The courier has confirmed delivery and shared proof, which restricts the actions we can take, but we’re sorry for the inconvenience this caused.
Regards,
Teabox Help
Caution
Hard to even tell you about the tea since I am so angry about the relentless bombing of my inbox with incessant garbage email. I made a substantial purchase which was immediately followed by email exhortations to buy more buy again buy buy buy. And when I requested fewer emails, the amount actually increased. And then I got emails requesting that I evaluate their customer service. This is like a really bad boyfriend and at this point I can’t even focus on what the tea would possibly taste like. Do not subscribe to this company do not purchase from this company. Find a better source for your tea, unless you are incredibly lonely and have nothing better to do with your time.
15 de dezembro de 2025
Avaliação não solicitada
Resposta da Teabox
Hi Lillito,
We’re really sorry this was your experience. Feeling overwhelmed by emails is frustrating, and we clearly missed the mark for you here.
While we do share updates, education, and offers with customers who opt in, your feedback makes it clear that the frequency felt excessive and that your request for fewer emails was not handled the way it should have been. That’s on us, and we genuinely apologise for the irritation it caused.
We’ve ensured that your email preferences are now fully updated, and you should not receive further promotional emails from us. We’re also reviewing this feedback internally so we can do better at respecting customer communication preferences going forward.
We regret that this overshadowed your experience with the tea itself — that’s never what we want. Thank you for taking the time to share this honestly.
Regards,
Teabox Help
Resposta da Teabox
We’re sorry to hear that you feel this way. At Teabox, we strive to offer the freshest, high-quality whole-leaf teas directly from the gardens, and we aim to provide transparency in pricing and value. If you’d like, we’d be happy to help you find a tea or pack that better fits your preferences. Please feel free to reach out to us at help@teabox.com
Keep some, share some
I have loved the chai samplers for myself and as special gifts. I give whole boxes, or individual packets as part of gift baskets. The presentation and artwork are lovely. But the key to Teabox is the freshness of the blends. You can taste each spice and the tea, every time, and the smooth heat from ginger and black pepper is an extra sensation. The BOGO for the sampler is an amazing bargain too.
20 de dezembro de 2025
Avaliação não solicitada
Resposta da Teabox
Thank you for such a generous and beautifully worded review. We’re truly happy to know that the chai samplers have become part of your gifting as well as your own tea moments. Hearing that you can taste each spice, the freshness of the tea, and even the gentle heat from ginger and black pepper means a lot to our team.
We’re also glad you enjoyed the sampler offer, sharing good tea is always better together.
Team Teabox
Right from the source
I have been getting my Darjeeling tea from TeaBox for many years. Their teas are top notch along with their service. Getting the tea straight from the source is theBest!!I have been getting my Darjeeling tea…
19 de dezembro de 2025
Avaliação não solicitada
Resposta da Teabox
Thank you for your continued trust and loyalty over the years. It truly means a lot to know that you’ve been enjoying our Darjeeling teas and service for so long. Bringing tea straight from the source, fresh and true to its origin, is exactly what we set out to do — and it’s wonderful to hear that this comes through in every cup.
We’re grateful to have you as part of the Teabox family.
Team Teabox
Spedizione veloce e prodotti di…
Spedizione veloce e prodotti di qualità, ottimamente imballati.
17 de dezembro de 2025
Avaliação não solicitada
Resposta da Teabox
Grazie mille per la sua recensione! Siamo felici di sapere che la spedizione sia stata veloce e che abbia apprezzato la qualità dei nostri prodotti e l’imballaggio. Portare tè freschi e ben curati fino a casa sua è per noi una grande soddisfazione.
Un caro saluto,
Team Teabox
Authentic Tea
What I loved about this company is the customer service whilst tracking my order all the way from India.
The tea has arrived. I tried the Cardomen one today and it loved up to it's ingredients. Can't wait to try the rest💕
13 de dezembro de 2025
Avaliação não solicitada
Resposta da Teabox
Thank you so much for your lovely review! We’re really glad we could support you through the tracking process and that your tea arrived safely. Delighted to hear you enjoyed the Cardamom tea, it’s a favourite for many. We hope you enjoy discovering the rest of the collection just as much 💕
Happy sipping,
Team Teabox
Teabox review
I have been buying from Teabox for a couple of years m and their teas have always been very delicious. I have narrowed it down to about four or five blends, but they are all great.
12 de dezembro de 2025
Avaliação não solicitada
Resposta da Teabox
Hi Eddie,
Thank you so much for being with Teabox over the years! It truly means a lot to know you’ve found your favourites among our blends. We’re grateful for your continued trust and are delighted that our teas have been a part of your daily moments. Wishing you many more enjoyable cups ahead.
Warm regards,
Team Teabox
Horrendous
Horrendous, paid for a product that was never sent, this company is a group of con artists, they will send you glowing customer service emails that are complete lies, they're simply taking your money. I ended up having to initiate a chargeback because they are useless.
10 de dezembro de 2025
Avaliação não solicitada
Resposta da Teabox
Hi David,
We’re genuinely sorry that your experience felt this distressing — that is never our intention.
After reviewing our records, we can confirm that the order was successfully shipped and delivered to the address provided at checkout. We understand that the situation caused frustration, and to resolve the matter fairly, the full amount has already been refunded to you, even though the delivery was completed.
We take allegations like this seriously and would like to clarify that we do not take payments without fulfilling orders. Our customer service communication is meant to assist and resolve concerns transparently.
If there is anything further you’d like us to review — or if there was any confusion around the delivery — we’re happy to help. You can reach out to us directly with your order details so we can close this properly.
Regards,
Teabox Help
Exceptional in everything
I have to say that Teabox has provided me with an exceptional experience, both from the order process, the supporting communication in relation to my order.
The quality of the packaging and the exceptional product 👌.
I have only tried one of the 10 fresh teas from my starter trial pack.
I don't think that I will ever buy another tea bag (dust) in my life
7 de dezembro de 2025
Avaliação não solicitada
Resposta da Teabox
Hi Bernard,
Thank you so much for your kind words! We’re thrilled to hear that your starter trial pack has made such a positive impression — from the teas themselves to the packaging and support. Knowing that we could help you rediscover what real, fresh tea tastes like truly makes our day. Here’s to many more exceptional cups ahead!
Warm regards,
Team Teabox
As a teaholical real masalas give another charm
As a teaholic, I went to door to door to seek the right flavour in the tea cup. They advertised in a very showy
and colorful graphics. Mere graphics
can't hold a tea lover who can only be convinced by the real flavour of the tea they sell . It is herethat I came across a news of tea box ad. that it offers tea samples from many parts of India. I purchased the ten samples to try at home. I brewed
the tea myself. You have to cook your tea your self and taste. That's what I did to establish a faith that's with TEA BOX.
4 de dezembro de 2025
Avaliação não solicitada
Resposta da Teabox
Dear Nagesh,
Thank you for your thoughtful review! We’re thrilled that our sampler boxes helped you discover and experience authentic teas from across India. 🍃
It’s wonderful to hear that brewing and tasting them yourself built your faith in Teabox. Happy sipping!
Resposta da Teabox
Dear Gérard,
Thank you for your review! We’re glad you enjoyed the tea and that it reached you quickly.
Teabox Chai are authentic, warming and delicious
Teabox are a wonderful company and great to deal with. I was gifted the chai sample box a couple of years ago and I am a fan ever since. I had never had real chai before, just the sickly sweet powdered type, but Teabox Chai are authentic, warming and delicious. I also enjoy their herbal and ayurvedic teas.
17 de novembro de 2025
Resposta da Teabox
Dear Paula,
Thank you for your lovely review! We’re thrilled to hear you’ve been enjoying our authentic chai, as well as our herbal and Ayurvedic teas.
We truly appreciate your support and look forward to delighting you with more teas!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.