TeaTime Bookshop Avaliações 

984
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Generally the items were delivered correctly and on time. However I specified red wine and fantasy/sci-finbooks. The first wine was white and the last book is a paranormal thriller. The chocolates are... Ver mais

Avaliado com 5 de um total de 5 estrelas

Originally we purchased a year’s subscription as a birthday present for our English teacher daughter-in-law. She enjoyed the books which were of a wide mi. and her little daughter always looked forwar... Ver mais

Avaliado com 3 de um total de 5 estrelas

I had to call the company again because of a recurring issue. The tracking number supplied for my daughter’s dispatch was for the June book not the July so we couldn’t track it. This isn’t the fi... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Wow, loving my vintage subscription with two hard to find vintage Puffin books, one is the Profumo Affair and other is selected stories by WS Maugham . Lovely Earl Grey Tea and Viennese biscuits. Al... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Livraria
  2. Livraria Infantil
  3. Sebo

Escrito pela empresa

Established in 2019 headed up by a small team of book lover's with extensive ecommerce experience, we are now one of the UK's leading online book subscription services.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

984 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 88% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(984)

89 avaliações nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

Unexpected!!!

Was fantastic for the first few months then the price was increased significantly which I wasn’t expecting so will sadly have to cancel soon as can buy books for this price easily!!!!
Unexpected!!!!

20 de outubro de 2025
logotipo da TeaTime Bookshop

Resposta da TeaTime Bookshop

Hi Sally,

We emailed all our customers in early October outlining some changes to our subscriptions, including all pre-loved subscriptions being updated to new subscriptions and some price increases we have had to make due to increasing costs. Each box comes with brilliant book, tasty treats, cosy hot drinks, a bookmark and literary postcard hand designed by our team.
We hope you would like to come to us again.

Kind regards,

The Teatime Bookshop team

Avaliado com 1 de um total de 5 estrelas

Amazing until it wasn't

I loved this subscription for my gran! It was perfect. When she passed I had a few months left so wanted to change the address on the subscription. Couldn't do it on my account so I contacted through the website and they cancelled my account with no refund for remaining months. I emailed to ask why and had no reply. Very disappointed with customer service and lack of communication on their end.

1 de outubro de 2025
Avaliação não solicitada
logotipo da TeaTime Bookshop

Resposta da TeaTime Bookshop

Hi Louise,

We are so sorry to hear you have had a bad experience, this is something we would like to help you resolve.
Please get in touch with us at sales@teatimebookshop.co.uk and we can get this sorted for you.

Kind regards,

The Teatime Bookshop Team

Avaliado com 4 de um total de 5 estrelas

Interesting package

I like the package and book, the only thing is that I was thinking they are going to choose a world-wide best seller book, but it was a UK based best seller, but again, I am happy with it.

6 de outubro de 2025
Avaliação não solicitada
logotipo da TeaTime Bookshop

Resposta da TeaTime Bookshop

We are so pleased you are happy with your order. Happy Reading!

Avaliado com 5 de um total de 5 estrelas

Excellent in everything

Excellent in content, delivery and customer service. Thank you

24 de outubro de 2025
Avaliação não solicitada
logotipo da TeaTime Bookshop

Resposta da TeaTime Bookshop

That's great, we are so pleased you loved your order. Happy Reading!

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

I was a bit hesitant about this service because of a few reviews about their customer service, but I must say my doubts have been erased. I took the ‘surprise me’ subscription with coffee & 2 books and have received two deliveries so far. The books are of great quality, the coffee I’ve received is of great variety, as are the biscuits. They are of course not the highest quality, but for this low of a price that’s logical in my opinion. The packaging is also very sturdy, which is necessary as I live overseas.

So far, I’ve had to reach out to customer services twice and I have been serviced perfectly. They answered quickly and fixed my issues for me almost immediately. One time was to change my shipment date and the other one was about my shipment tracker being the same for the second shipment as it was for the first so I couldn’t track it. My date got moved up from the end of the month to the beginning of the month and they sorted out the tracking system.

I truly recommend this service! I’ve always been a bit more on the careful side with book subscriptions, but this one is worth the money!

24 de outubro de 2025
Avaliação não solicitada
logotipo da TeaTime Bookshop

Resposta da TeaTime Bookshop

We are so pleased you have loved your subscription! Happy Reading!

Avaliado com 5 de um total de 5 estrelas

Ordered the surprise 2 book box

Ordered the surprise 2 book box
Arrived in fab order.
Interesting books I haven’t already got and authors I haven’t read before
Thank you for a fab service as always x

12 de outubro de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Not pleased preloved option was scrapped

I received two orders, the first one wasn't my type of thing and I couldn't get into it. The second I'm enjoying. However I've cancelled my subscription because they've removed the preloved option. Why not just put the price up by £1 instead? Recycling items is good for the environment, we don't need more and more new things! Please bring back this option. You could even leave out the tea and biscuits to save money. Different bookmarks would be nice. I collect them, so a different pattern each month would be a great idea.

6 de outubro de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

The box isn’t as good as it used to be…

The box isn’t as good as it used to be but the book was a hardback whereas I used to get paperback. I was also told I’d get a free tote bag with my order but that never came. I did email but got no reply

3 de outubro de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

This was purchased as a gift for my…

This was purchased as a gift for my sister. You take a risk when choosing a category and I went with bestsellers. She got a ‘beach read’ for her first book which isn’t really her but hopefully she’ll read it and it enjoy it more than she thinks! The caramel coffee and biscuits looked nice. I wanted to stop the subscription after 3 months but there was only the option to pause it, even when I contacted Customer Services, which is a little frustrating. A nice idea which, with a couple of tweaks could be great. I hope it’s a meatier bestseller next month :)

18 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A surprise every month

I really look forward to receiving my box to see what book is inside. Books so far have been in really good condition and an enjoyable read. Bookmark Biscuits and hot chocolate come with it. What’s not to love. It’s a little gift to myself each month

28 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly recommend

I’ve had a while now and really highly rate them the choice of books are always so good and although not always ones I would of picked myself I am so glad I got them as they have widened the range of books I read and authors x

16 de setembro de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Great idea as gifts for those difficult people

Great idea as gifts for those difficult people!
Categories are varied but choose with care or you could end up with unsuitable quick airport buys. Can recommend the Politics,Sciences and Insights category.
Annoyingly the subscriptions automatically renew and can catch you out, but fortunately the customer service is excellent and ready to sort out any problems....thank you, Amy!

19 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant company, Amazing service

Amazing customer service. Responded to my inquiry quickly and were incredibly helpful.
The books are high quality and the drink and biscuits are good brands.
Would 100% recommend to anyone looking for a mystery box.

18 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

So good we did it twice!

Originally we purchased a year’s subscription as a birthday present for our English teacher daughter-in-law. She enjoyed the books which were of a wide mi. and her little daughter always looked forward to the biscuits! The gift was so well received that we decided to do the same for a further year. Company was always easy to contact over things such as address change etc.

18 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

3 month subscription gift

I purchased a 3 month subscription as a gift, for a friend that devours books. Best gift ever, she loved every pick that was sent and it was a wonderful recurring treat too.
After completing the order i found it was actually a recurring subscription and emailed for help. Problem was immediately solved. Highly recommend.

7 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service, quick delivery.

I have not had the chance to read the books yet, but they look very fun and very much my style. The package arrived very quickly, and neatly packed. The snacks and hot cocoa were great together. 10/10, would order again!

11 de setembro de 2025
Avaliação não solicitada

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