TeaTime Bookshop Avaliações 

Unable to contact them. Don’t call back or respond to emails.

I’m extremely disappointed with my experience. I purchased six months worth for my grandad, who has recently lost my grandmother, as something thoughtful to cheer him up.

Unfortunately, they have since taken a further payment from me that I did not authorise. I have repeatedly contacted them asking them to stop sending the products, yet they have continued to send them.

I have sent multiple emails and chasers and have received no response. I’ve also called several times, only to be sent to voicemail, and even when I leave a voicemail, nobody gets back to me.

This has now put me in financial difficulty, and despite making numerous attempts to resolve this, I am being completely ignored. I simply want the unauthorised payment refunded and for the deliveries and payments to stop.

Really disappointing, especially considering this started as a gift intended to cheer my grandad up. I would strongly urge the company to improve its customer service and actually respond to customers when they have an issue.

Generally the items were delivered correctly and on time. However I specified red wine and fantasy/sci-finbooks. The first wine was white and the last book is a paranormal thriller. The chocolates are very small. Overall we we got what was paid for but it was not as good as hoped.

I look forward to my package every month! Love the books and the drinks and small treats.

Excellent product, customer service and opened my partner up some books she would never have read but really enjoyed.

I had to call the company again because of a recurring issue. The tracking number supplied for my daughter’s dispatch was for the June book not the July so we couldn’t track it. This isn’t the first time this has happened.
It’s a shame because I’ve been using this subscription since 2022 for my daughter.
Apparently the ‘system ‘autofills the orders which is why the books haven’t been dispatched and incorrect information has been sent.
The communication wasn’t great. A one line communication with a few words.
I appreciate that this is a small company and that’s the only reason I haven’t left yet.
I try to support small businesses, I will review the subscription at the next renewal.

Unable to give a product review as yet again 2 weeks after the dispatch email, the book hasn’t arrived

Addendum to my review below:

You are clearly not reading my review thoroughly. yes the packers are human which is why the first instance i appreciated the apology, eventual reply and tote bag. however the very next month only half of my order arrived. no aknowledgment of an error, no apology that something had gone wrong again. just "its on its way now"

I have been a subscriber for a long time now. I was extremely satisfied at first, however the past 3 orders not so much. The biscuits are always smashed to smitherines making them suitable for nothing except cheesecake bases. My daughter has received the same book twice in consecutive months. The month after they completely forgot to send the order, they got back to me after two chase emails and we finally received it almost a month after the payment was taken, as an apology they sent a free tote. This month they sent only one of my childrens books, we didnt know until they excitedly opened the box and paper and there was only one parcel contents inside, not a nice situation with children of any age, much harder when they are 4 and 5 and love their books. When I chased up the missing item, I did get a reply, but no apology, just a message stating the missing item had been sent out. I will be cancelling and instead taking my children to the bookshop to pick their own. It is such a shame as my children and I loved the surprise. Maybe they now have too much business to cope. I used to promote them at the school as I am on the PTA, I have since diverted people away with the reasons why. I will not get behind a company I do not believe in myself.

I am a bit disappointed ☹️ I made a subscription for my 2 and half years old son the first two months got so so books but books like robbery and scary monsters are too much for me 🥴 , but the third month I was forgotten. It passed 3 days and I email them because I didn’t receive the monthly books. I got quick response with apologies but I was send books white and black which are suitable for babies not for 2 and half years old kids. The next month I was send a book which is more suitable for one year old kids with Italian and English language. We don’t speak and not understand Italian language and we find it a bit waste of money this subscription. To be honest I was expected a bit better books .

I bought a 3 month subscription for my friend she has absolutely loved receiving her books and says they were really presented well

A lovely gift idea. I chose best sellers for my books. They were titles that I probably wouldn’t have selected for myself but I have thoroughly enjoyed them all. All were completely different in style which was great. Good biscuits too!

I am very satisfied with the book, biscuits and coffee. I was particularly pleased with the coffee because last time you sent instant coffee which I really don’t like. I do have a problem with the Yodel delivery. Yet again I had no warning of the delivery, but I was in when it must have been made. There was no knock on the door, and I found the box on my doorstep the next morning somewhat damp, but fortunately the goods weren’t damaged.

This subscription was a gift, it arrived on time and was really appreciated.

Excellent service. Great book choices and tea and biscuits to boot!

Super fast delivery, the books are always top quality and the tea & buscuits make it a top treat to look forward to.

I gifted a 3 month subscription to a good friend for her birthday. Delivery has always been on time. Parcels have been left safely at her home. The book choices have pleased her and the tea and biscuits just made the parcel that little bit more special. This is my second purchase and would definitely use again.

What a lovely club, I cant wait for each book to arrive as I know I wont have read them and of course the hot chocolate and biscuits. Another lovely touch is the book mark and postcard
I wish I'd discovered it earlier!

This was a gift for my wife, who runs a blog called "Always with a Book." She reads +/- 300 books a year and receives ~ 300-400 a year from publishers as an influencer. We've received 4 months of books on the annual subscription from TTBS, and none are duplicates to what she has gotten, she's reading them all (or planning to - they are in queue) and happy with it all. Very well curated and thought out. A++++++++++++++++++++++++++ highly recommended.