TeaTime Bookshop Avaliações 

984
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Generally the items were delivered correctly and on time. However I specified red wine and fantasy/sci-finbooks. The first wine was white and the last book is a paranormal thriller. The chocolates are... Ver mais

Avaliado com 5 de um total de 5 estrelas

Originally we purchased a year’s subscription as a birthday present for our English teacher daughter-in-law. She enjoyed the books which were of a wide mi. and her little daughter always looked forwar... Ver mais

Avaliado com 3 de um total de 5 estrelas

I had to call the company again because of a recurring issue. The tracking number supplied for my daughter’s dispatch was for the June book not the July so we couldn’t track it. This isn’t the fi... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Wow, loving my vintage subscription with two hard to find vintage Puffin books, one is the Profumo Affair and other is selected stories by WS Maugham . Lovely Earl Grey Tea and Viennese biscuits. Al... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Livraria
  2. Livraria Infantil
  3. Sebo

Escrito pela empresa

Established in 2019 headed up by a small team of book lover's with extensive ecommerce experience, we are now one of the UK's leading online book subscription services.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

984 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 88% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(984)

89 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

The box always arrives in perfect…

The box always arrives in perfect condition, I get the hot chocolate and the mystery book so that I would read things I might not normally pick for myself

11 de janeiro de 2026
Avaliação não solicitada
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Resposta da TeaTime Bookshop

Thanks for the great review, Happy Reading! :)

Avaliado com 5 de um total de 5 estrelas

Perfection

The time to receive the box was great and the surprise for my doughter was perfect

18 de dezembro de 2025
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Resposta da TeaTime Bookshop

I hope your daughter enjoys her books! Thanks for the great review!

Avaliado com 5 de um total de 5 estrelas

It was lovely to receive quality books…

It was lovely to receive quality books and all the extra…breakfast tea…my favourite. June fox

18 de dezembro de 2025
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Resposta da TeaTime Bookshop

That's great to hear, thanks for the great review! Happy reading and tea sipping!

Avaliado com 2 de um total de 5 estrelas

Very unreliable delivery - missing books

Monthly subscription purchased for my mother who lives a distance away. Reliability was good at first but then starting missing months and intervention required to replace missing books.

Book choices OK but delivery reliability poor. Will not be renewing.

26 de março de 2025
Avaliação não solicitada
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Resposta da TeaTime Bookshop

I'm sorry to hear you had a bad experience, if you are missing any boxes, please let our customer services team know and they will get that sorted for you.

Avaliado com 1 de um total de 5 estrelas

Don't use this for a Christmas present

The money went out, nothing turned up and no response to emails etc. One disappointed wife this Christmas.....

18 de dezembro de 2025
Avaliação não solicitada
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Resposta da TeaTime Bookshop

Hi Jonathan,

I'm really sorry you have had a bad experience, it looks like your item was lost in shipping, now we are back in the office after Christmas break your email will be responded to you and we will get you a replacement box sent out with expedited delivery.

Avaliado com 2 de um total de 5 estrelas

They don't reward loyalty

I have been a customer for a few years and was very disappointed when I received my subscription renewal charge, only to find out it was £10 higher than if I had cancelled the renewal and resubscribed.
I was prepared to swallow the cost of them removing the pre-loved book option, but that appeared to be a blatant attempt to charge current customers more and hope they didn't notice.
Also, during the last subscription, I had two problems with delivery, where I had to email TeaTime Bookshop, as the book had not been sent out.
When I first started with the company, they were amazing but unfortunately standards have dropped dramatically. This is such a shame as the product is really good and I enjoy receiving the books every month. Hopefully, they will get back to putting customers first. I will just set a reminder each time to cancel my subscription at the end of the term and rebook it for cheaper on the website.

27 de dezembro de 2025
Avaliação não solicitada
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Resposta da TeaTime Bookshop

Hi Joanne,

I'm sorry you have had some issues renewing your subscription. We are having an issue with some of the pre-loved subscriptions as they renew which we are trying to resolve. All our subscriptions prices are the same for new and ongoing customers. If you have any concerns, please contact us directly and we can get the pricing sorted out for you.

We appreciate your ongoing custom.

Kind regards,

Amy

Avaliado com 1 de um total de 5 estrelas

I had subscription for Best seller and…

I had subscription for Best seller and for 6 months I got no name books. It clearly was the complete opposite of bestselling books, they put in the box things they couldn’t sell. Very disappointed

30 de junho de 2025
Avaliação não solicitada
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Resposta da TeaTime Bookshop

I'm really sorry to hear you were disappointed with your recent subscription.
We try to avoid the big names because we have found lots of our readers already own these so we look for bestselling titles from less well known authors to introduce our readers to something new and exciting.

Keep Reading!

Avaliado com 1 de um total de 5 estrelas

Beware ordered a Book Hamper as a…

Beware ordered a Book Hamper as a Christmas Present. This has still yet to arrive. They do not respond to emails they only assigned a tracking number to the order after I raised a claim with Paypal. The item still has not been shipped they just raised a tracking number to pacify Me and Paypal. How long does it take to put 2 books, some Tea and Biscuits and Red wine in a box? I do this for a living so I know when I am being taken for a ride!

17 de dezembro de 2025
Avaliação não solicitada
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Resposta da TeaTime Bookshop

Hi Trevor,

I'm really sorry to hear you have had a bad experience with us. It is our busiest time of year so some orders are taking longer than usual to arrive so I am sorry for the delay but I can see yours has taken longer than we would like. I have searched through and we cannot see any correspondence from you regarding this order, we do respond to all emails and aim to get issues resolved quickly.

I assure you no-one is trying to 'take you for a ride'. We are a small, busy team and sometimes mistakes happen. We are looking into this order and it will be with you soon. We apologise for the inconvenience caused.

Kind regards,

Amy
The Teatime Bookshop Team

Avaliado com 5 de um total de 5 estrelas

My other half is really difficult to…

My other half is really difficult to buy for but is an avid reader. The monthly subscription with Crime novels, some lovely coffee and biscuits have been a real hit. It's an absolute no brainer so I renewed the arrangement for the next year. I'm back in the good books....(pun intended).

11 de dezembro de 2025
Avaliação não solicitada
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Resposta da TeaTime Bookshop

Thank for the great review Paul, I'm so pleased the subscription has been enjoyed!
We are glad you had this novel idea!

Avaliado com 5 de um total de 5 estrelas

Excellent service and brilliant book

Excellent service. The first box arrived in a timely fashion. I love the book. The story very thoughtfully takes place in Edinburgh where I live and I am enjoying it immensely along with a good hot chocolate and biscuits. Being able to choose your favourite genre is a big bonus for me. I thoroughly recommend it.

18 de novembro de 2025
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Resposta da TeaTime Bookshop

I'm so pleased you have enjoyed your first box! Thank for the great review, and recommendation!

Avaliado com 4 de um total de 5 estrelas

ArriArrived on timeon time and the app is very…

Arrived on time and the app is very useful as you know exactly where the driver is and when he will arrive.
The book was in very good condition and enjoyed the tea flavours and biscuits I received with it as well as bookmark and postcard.
Only downside was delivery driver knocked left book on doorstep and then drove away other drivers have always waited to see if i got my box handed over.

5 de dezembro de 2025
Avaliação não solicitada
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Resposta da TeaTime Bookshop

Thank you for the great review, we are so pleased you enjoyed order!
Happy Reading!

Avaliado com 5 de um total de 5 estrelas

Love this subscription of Teatime…

Love this subscription of Teatime Books, I get a nice surprise of a couple of random chosen books and a coffees and biscuit, good quality books too.

18 de novembro de 2025
Avaliação não solicitada
logotipo da TeaTime Bookshop

Resposta da TeaTime Bookshop

Thanks for the great review Karla. We are so pleased you have enjoyed your subscription.

Happy Reading!

Avaliado com 5 de um total de 5 estrelas

I love this subscription

I love this subscription, it makes a great gift, a nice surprise when the parcel arrives, always good reads (Crime/Thriller genre) and the treats that arrive in the box are always lovely.

19 de novembro de 2025
Avaliação não solicitada
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Resposta da TeaTime Bookshop

We are so pleased the subscription has been enjoyed!
Keep Reading!

Avaliado com 1 de um total de 5 estrelas

No book has arrived

No book has arrived

18 de novembro de 2025
Avaliação não solicitada
logotipo da TeaTime Bookshop

Resposta da TeaTime Bookshop

Hi Bob,

I am really sorry your November book has not arrived, it seems this has been lost in the post! I have asked our team to get a replacement November box sent to you with upgraded delivery and it should arrive within a few days.
We apologise for the inconvenience caused.
If you have any issues in future, please don't hesitate to call or email us and we can get your problem sorted.

Happy Reading!

Avaliado com 5 de um total de 5 estrelas

Always very happy and satisfied with my…

Always very happy and satisfied with my packages, I found customer service team very helpful and response quickly if needed

15 de novembro de 2025
Avaliação não solicitada
logotipo da TeaTime Bookshop

Resposta da TeaTime Bookshop

That's great to hear, thank for the great review! Happy Reading!

Avaliado com 5 de um total de 5 estrelas

Great gift for my elderly mother

My 70-something mother loved the 3-month gift subscription that I purchased for her birthday. It's a nice treat for her to look forward to.
My dad also enjoyed the can of beer that I included with the first package. So full points from me!

15 de novembro de 2025
Avaliação não solicitada
logotipo da TeaTime Bookshop

Resposta da TeaTime Bookshop

We are so pleased the subscription was enjoyed! Keep Reading!

Avaliado com 5 de um total de 5 estrelas

Wow!

Wow, loving my vintage subscription with two hard to find vintage Puffin books, one is the Profumo Affair and other is selected stories by WS Maugham . Lovely Earl Grey Tea and Viennese biscuits. Although not drank the Mint Tea as not keen (it went to a family member who is!).

13 de novembro de 2025
Avaliação não solicitada
logotipo da TeaTime Bookshop

Resposta da TeaTime Bookshop

We are so pleased that you are enjoying your subscription. Happy Reading!

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