Techspert Avaliações 318

Resposta de Techspert

8 de out. de 2024

Hi Anshu,

Thanks for sharing your feedback. After reviewing your situation, we can confirm that your payment link was sent out as scheduled before the 8th day of the month, following our standard process. You can find more details about our policies here: https://techspert.com/faqs#expert-faqs.

In the meantime, we've resent the payment link. Please be sure to check your spam folder, just in case it was filtered there.

We appreciate your understanding and hope this resolves the issue. We’d love to see an updated review once everything’s sorted out.

Best wishes,
Ryan

Resposta de Techspert

20 de ago. de 2024

Hi Arturo,

Thank you for reaching out and sharing your concerns. I’ve looked into this for you and can confirm that we initially sent the payment via a Wise link after your consultation.
As this wasn’t claimed within the set timeframe, we sent an email on August 16th informing you that a new link would be issued.

The updated payment link is still active and unclaimed, but I understand you haven’t received it despite following up via email.

I apologize for the inconvenience, and we will send the link again. To ensure it reaches you this time, please check your inbox (including spam/junk folders), and feel free to reach out if you need further assistance.

Best regards,
Ryan

Resposta de Techspert

12 de jul. de 2024

Thank you for sharing your concerns and taking the time to provide this feedback.

I sincerely apologize for the inconvenience caused by the recent payment process. We understand this experience was frustrating, and we appreciate you bringing it to our attention.

To clarify, your payment method was set up to be sent via Wise to your email, which we honored. However, it appears that the payout on your Wise account was directed to a different account than you expected. This setup is determined by your personal Wise account settings, which are beyond our control.

All of our payments are made via our trusted payment provider, Wise. Typically, payments are sent by the 8th day of the next month. Wise is our top choice because it gets your money to you the fastest and in a highly secure manner. Setting up your free account with Wise before accepting a project with us can expedite the process. Once your payment is processed, you will receive an email from Wise with instructions on how to withdraw your honorarium directly into the bank account of your choice.

We value your feedback and are committed to continually improving our processes. If you have any further questions or need assistance, please do not hesitate to contact our team directly.

Best wishes,
Ryan

Resposta de Techspert

Atualizado em 15 de mai. de 2024

Hi Doctor,
Thank you for sharing your concerns and taking the time to write this feedback.
I want to clarify that Techspert and Wise *do not* charge experts to receive money.
Whilst we understand your preference for providing payment details directly to Techspert, using the Wise app offers a streamlined and highly secure process for quick and efficient payments. To provide further reassurance, I’ve included below some information about Wise - please feel free to validate this yourself online.
Wise is an internationally recognized payment platform, processing over £100bn worth of international transactions annually, used by over 10 million people and businesses globally. They operate in 160+ countries, across 50+ currencies. They are listed on the London Stock Exchange with over 5,500 employees. They maintain bank-level data security measures.
As a business we are committed to continually improving our processes and better serve our expert community. Please don't hesitate to contact our team if you have any further questions or concerns.
Best wishes,
Maddy

Resposta de Techspert

30 de abr. de 2024

Hi Billie,

Thanks for sharing your feedback, and sorry to hear you've experienced a few problems. I've reached out for more details, so we can look into the points you've raised. In the meantime, please feel free to update your profile and your contact preferences in our expert portal, so that you only hear about the projects most relevant to your experience.

As an aside, I can assure you that our screeners are not used for conducting any additional market research. The screeners, which our customers typically provide, are to help make sure that experts are able to provide the (often highly specific) insights that our customers are looking for.

Best wishes,

Maddy

Resposta de Techspert

19 de mar. de 2024

Hi Tom,

Thank you for taking the time to leave your feedback.

Unfortunately, on occasion, our emails do hit spam folders. When
payments are registered as 'not paid' our finance team works to ensure that payments reach our experts and follow up directly - I'm glad to see that this payment has now reached you.

Thank you for raising your experience in relation to the calls to our office, I've followed up with you directly over email to understand your experience further, to understand how we can improve this for the future.

Thanks so much,

Maddy

Resposta de Techspert

26 de jan. de 2024

Hi Neville,

Thank you for taking the time to leave feedback.

We're sorry to hear that you’ve had a negative experience. I’ve gone ahead and reached out to you directly so we can get to the bottom of this.

Best wishes,

Maddy

Resposta de Techspert

13 de dez. de 2022

Thanks for taking the time to leave your review. We take all feedback in a serious manner to ensure we improve our service and offer at every possible opportunity.

As should be explained before your screening, we regularly require our experts to complete short surveys before interactions to ensure we're connecting our clients to the right expertise.

On average, these screening questions take up to 5 minutes. All following interactions are paid at the agreed rate. We assure you that none of your screening data is currently used, prior to payment.

As all information we hold is confidential to our clients, we cannot divulge further details regarding the projects, but we endeavour to keep all of our experts informed at every stage.

We hope you will consider working with Techspert again in future.