It`s a great service to be able to watch and record UK TV when abroad. Sometimes there is a connection issue but I`ve always found customer service to be very helpful. Many thanks to the team. I real... Ver mais
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Veja o que dizem as avaliações
Teeveeing has ceased to exist apparently!!!! No TV for the last two days and just getting a black screen. You cannot contact them to report issues as their contact page no longer exists.. This compan... Ver mais
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Couldn't get into my account last night. Today it's still down. If you go to their website it now has a notice saying it's been seized by Spanish National Police. Unable to contact the company, sup... Ver mais
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Absolutely shocking customer service, as in none at all. Chat doesnt work and emails either bounce back or are completely ignored. I have same issues as others in their reviews, recordings starting l... Ver mais
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Detalhes da empresa
Escrito pela empresa
Living abroad or on holiday? We’ve got your TV covered. Get instant satellite access and watch Free-To-Air TV from home, abroad. With 120+ channels from the UK, Ireland, Germany and France, watch your favourite TV anywhere, anytime legally.
Informações de contato
11 Zinonos Sozou street , 1075, Nicosia, Chipre
- support@teeveeing.com
- teeveeing.com
2,5
Ruim
390 avaliações
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Havent been able to access my…
Havent been able to access my recordings since Sunday, support email bounced back. I had just paid my monthly subscription and am demanding a full refund but no sign of life as yet.
Update : In response to their reply, have managed to contact them via email today and they assured me that I will be given a full refund.
2 de junho de 2024
Avaliação não solicitada
Resposta da Teeveeing
We sincerely apologize for the inconvenience you've experienced with accessing your recordings and the challenges with our support email. Your satisfaction is our priority, and we're committed to resolving this issue promptly.
Please accept our apologies for the delay in responding to your refund inquiry. We understand the frustration this situation has caused and assure you that we're working diligently to address it.
For immediate assistance with your refund request, please email us directly at support@teeveeing.com. Our team will prioritize your request and ensure it is handled swiftly.
I've sent countless emails to you
I've sent countless emails to you, I've sent feedback, I've been trying live chat, I've been ignored, angry and frustrated by your service. I have not been able to watch any of my programs, some of them have been deleted. Programs that are in series, totally messed up. You have said anything in any of your notices, no reply to emails. Thank God for Filmon, otherwise I would have missed everything. Still missed a few, what is going on?
31 de maio de 2024
Avaliação não solicitada
Resposta da Teeveeing
We're truly sorry for the frustration and inconvenience you've experienced with our service. Your feedback is crucial, and we want to address your concerns as swiftly as possible.
Please accept our apologies for the lack of response to your emails and the issues with our live chat. We're actively working to improve our communication channels and resolve the problems with our service.
For immediate assistance, please email us directly at support@teeveeing.com. Our team is dedicated to resolving your issues and ensuring you have a seamless viewing experience.
Cannot get listing after Wed 5th June
For several days now I notice that there are no listings after Wednesday this week. This means I cannot programme anything in advance.
I also cannot access your chat. It keeps trying to load without success. Also it won't allow me to send you a message.
Any idea what is happening and when it will be resolved please.
Other than that I have found your service to be very good.
3 de junho de 2024
Avaliação não solicitada
Resposta da Teeveeing
Thank you for bringing these concerns to our attention. We want to assure you that we have already addressed the issue with our TV Guide, and you should now have access to listings beyond Wednesday this week. We apologize for any inconvenience this may have caused.
Regarding the difficulties accessing our chat feature and sending messages, we are actively investigating these technical issues to ensure a prompt resolution. We appreciate your patience and understanding as we work to fix these problems.
We're glad to hear that overall you have found our service to be very good, and we're committed to providing you with the best experience possible. If you have any further questions or concerns, please feel free to reach out to us at support@teeveeing.com.
Can only assume they have now ceased…
Can only assume they have now ceased trading! Cannot contact support at all via email or chat. Can't play recordings, app no longer working and live tv out of sync. Email sent 10 days ago to support to which an automated reply was received after around 5 days asking to let them know if still having problems. As no-one had replied initially it's safe to assume that I am. Still no word from support and can't even e-mail them today and chat doesn't work! At least you could contact TV mucho support.
*******updated 4 June - have just tried to cancel my subscription as have gone with a provider who actually has support function and service works. teeveeing now doesn't allow you to cancel the recurring subscription, so I would be very wary about signing up to any new subscriptions*******************
3 de junho de 2024
Avaliação não solicitada
Resposta da Teeveeing
We apologize for the recent service disruptions you've encountered and the challenges in reaching our support team. We are actively addressing these issues to ensure a smoother experience for all our users.
Regarding your cancellation request, we apologize for the inconvenience. Please email us at support@teeveeing.com with your account details, and we will assist you promptly.
Absolutely shocking customer service
Absolutely shocking customer service, as in none at all. Chat doesnt work and emails either bounce back or are completely ignored. I have same issues as others in their reviews, recordings starting late and jumping all over the show thats if you can get them to open at all. Quick to take subscription every month right on time and nowhere now to cancel online. Come on Teeveeing you gave a good service before so if you have issues at least let the people know. Anyone recommend a better and trustworthy alternative?
3 de junho de 2024
Avaliação não solicitada
Resposta da Teeveeing
We apologize for the service issues you've faced and the challenges with customer support. We're actively working to improve both.
For cancellation, please email us at support@teeveeing.com with your account details.
Teeveeing support email not working etc.
Teeveeing support email not working. There are a lot of rumours circulating all over the internet that Teeveeing are no longer in business, the Spanish police are to stop them from operating etc, because of a complaint from an American broadcaster. It would be a good idea for Teeveeing to put out periodic notices as to what is happening, especially when connections fail, instead of meaningless notices. It's becoming a feeding frenzy and Teeveeing appear to be on the menu. A lot of people have paid for subscriptions and continue to have regular problems. It is reminiscent of what happened before TV Mucho failed. Teeveeing subscribers should know precisely what is happening, good or bad !
Mr SJ Mann
3 de junho de 2024
Avaliação não solicitada
Resposta da Teeveeing
Thank you for bringing these concerns to our attention. We apologize for the issues you're facing with our support email and understand the frustration caused by the rumors circulating online.
To clarify, Teeveeing is operational, and we are actively working to address any challenges our subscribers are encountering. Regarding the support email, we apologize for any inconvenience caused and are investigating the issue to ensure it is resolved promptly. In the meantime, you can reach out to us directly at support@teeveeing.com.
We understand the importance of transparent communication, especially during times of disruption. We are committed to providing regular updates to our subscribers to keep them informed about any developments, both positive and negative.
Please rest assured that Teeveeing is dedicated to delivering a reliable service, and we are doing everything possible to resolve the issues you've experienced. We appreciate your patience and understanding during this time.
Blue screen and nothing!
Just come back from a week away, turned on tveeing and all I get is a blue screen, its been the same all day, so I just emailed their customer support and the got a 'no such email address' from mailerdemon, no way to contact them at all now, my subscription is due for renewal soon, I will be cancelling before they take the payment, it's absolute waste of time trying to watch anything now even when it does work, it buffers or plays the wrong programme on catch up.
2 de junho de 2024
Avaliação não solicitada
Resposta da Teeveeing
Thank you for taking the time to share your experience. We apologize for the issues you've encountered with our service, including the blue screen problem and difficulties in reaching our support team.
It’s concerning to hear about the incorrect email address issue. Please contact us directly at support@teeveeing.com, and we will assist you promptly.
We understand how frustrating it is to experience these interruptions, especially when trying to catch up on your favorite programs. Our team is actively working on resolving these issues to ensure a smoother and more reliable service.
We value your feedback and are committed to making improvements. If you have any further details or specific concerns, please include them in your email so we can address them directly.
Thank you for your patience and understanding.
Why can't we watch recordings or even…
Why can't we watch recordings or even contact you? Will we be refunded or do we unsubscribe?
2 de junho de 2024
Avaliação não solicitada
Resposta da Teeveeing
Thank you for reaching out and sharing your concerns. We apologize for the difficulties you're experiencing with watching recordings and contacting our support team.
To address these issues promptly, please email us at support@teeveeing.com. Our support team is ready to assist you and find a solution to the problems you're encountering.
Regarding your query about refunds or unsubscribing, please include details of your account and the specific issues in your email, and we will work with you to resolve this matter to your satisfaction.
This is ridiculous
This is ridiculous. Can’t watch my recordings on TV through the internet as page is not loading just buffering. The app on my iphone ist not working either. When i do manage to open the app and trying to contact support and asks me to log in so i do and when trying to contact support again it asks me again to log in. What is going on? What are we paying for? All they do is charge more than TV Mucho did and a Service that is worse then bad. Will cancel this pile of rubbish and pray that i can find another provider to watch my favourite UK programs from germany.
Regards,
One very angry customer!!!
2 de junho de 2024
Avaliação não solicitada
Resposta da Teeveeing
Thank you for your review and for bringing these issues to our attention. We sincerely apologize for the frustration you've experienced with our service.
We understand how critical it is for you to access your recordings without buffering and to have a seamless experience on both the web and our iPhone app. Our technical team is actively investigating these problems to find a solution as quickly as possible.
Regarding the login issues with our support system, we are addressing this glitch urgently to ensure you can get the help you need without unnecessary hurdles.
We genuinely regret that our service has not met your expectations and that it has caused you to consider canceling. We are committed to making significant improvements and hope to regain your trust.
absolutely abysmal service
absolutely abysmal service, how do they get away with it, 100% useless. report a problem and all you get is apologies that amount to nothing.
2 de junho de 2024
Avaliação não solicitada
Resposta da Teeveeing
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you’ve experienced with our service.
We understand that apologies alone are not enough, and we deeply regret that we have not met your expectations. Please know that we take your concerns very seriously and are committed to making significant improvements.
To address your issues more effectively, could you please provide us with specific details about the problems you've encountered? This will help us understand the situation better and work towards a prompt resolution.
Your feedback is invaluable to us, and we are dedicated to earning back your trust by delivering the quality of service you deserve.
App has error message
Keep getting a message unable to connect to the server. This has been happening for the last 2 weeks. I could connect for a time with vpn. It this does not work either. I am in Spain
1 de junho de 2024
Avaliação não solicitada
Resposta da Teeveeing
Thank you for your review and for bringing this issue to our attention. We sincerely apologize for the inconvenience you’ve experienced with our service over the past two weeks.
To address the connection problem, we recommend trying to connect to a different region in your VPN settings. Sometimes, specific servers can experience issues, and switching regions can help resolve the connection problem.
If you continue to face difficulties, please do not hesitate to reach out to our support team directly. We are committed to ensuring you have a seamless experience and will work diligently to resolve this matter as quickly as possible.
Thank you for your patience and understanding.
Recordings will not play
This Service has been running well for some time, it has been deteriorating for the last few days however. Frequent picture freeze on recordings increasing and for the last 2 days no recordings will play. Chats have no response and e-mails get ignored.
As I am paying for the service, it is very poor.
1 de junho de 2024
Avaliação não solicitada
Resposta da Teeveeing
Thank you for sharing your experience with us. We sincerely apologize for the recent issues you’ve encountered, including picture freezes, unplayable recordings, and lack of response from our support team. We understand how frustrating this must be, especially since you are paying for the service. Please know that we are actively addressing these problems to restore the quality and reliability you expect. Your feedback is crucial in helping us improve, and we appreciate your patience as we work on these issues.
Unfortunately slowly going down…
Unfortunately slowly going down hill.Customer service only operates Monday to Friday, it used to be 24 hours.
Programmes failing to record properly, buffering issues.
So disappointed
31 de maio de 2024
Avaliação não solicitada
Resposta da Teeveeing
Thank you for your feedback. We’re sorry to hear about your disappointment with our service. We understand the frustration caused by the change in customer service hours, recording issues, and buffering problems. Please know that we are actively working on improving our service to address these concerns and enhance your overall experience. Your feedback is invaluable in helping us make necessary improvements.
This company ignores emails and…
This company ignores emails and requests for refunds.Do not use this company there are other ways to get freeview TV.
29 de maio de 2024
Avaliação não solicitada
Resposta da Teeveeing
Thank you for your feedback. We're truly sorry to hear about your negative experience with our service. We strive to provide excellent customer support, and it’s clear we fell short in your case.
We understand your frustration regarding the lack of communication and your refund request. Please reach out to us directly with your details, and we will prioritize resolving your issue promptly.
Your feedback is important to us, and we are committed to improving our service. We hope to have the opportunity to make things right. Thank you for bringing this to our attention.
I cannot believe the good review on…
I cannot believe the good review on here, after finally manage to download the new teeveeing app onto firestick it worked for a week then stopped and said I was not connected to internet also on my iphone I get the same message, after 4 e mails all I was asked is it working again and of course it is not. Terrible response and really dissapointed with this now. If you can get your tv abroad somewhere else then I suggest you do it cause this is usless, I am sorry guys.
29 de maio de 2024
Avaliação não solicitada
Resposta da Teeveeing
Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you've encountered with our service. It’s clear we have not met your expectations, and for that, we are truly sorry.
We take your feedback seriously and want to resolve this issue for you. Could you please provide us with more details about the problems you're facing, so we can better assist you? Additionally, we will review our support team's response process to ensure we provide more effective and timely solutions in the future.
We appreciate your patience and hope to regain your trust. Please contact us directly, and we will prioritize resolving this issue for you. Thank you for bringing this to our attention.
Has Teeveeing dissapeared altogether
Has Teeveeing dissapeared altogether? or will they be back?
24 de maio de 2024
Avaliação não solicitada
Resposta da Teeveeing
We apologize for the delayed response. We experienced some issues recently, but we are now fully operational.
Please rest assured that Teeveeing is here to stay. If you have any ongoing concerns or need assistance, please email us at support@teeveeing.com, and we will get back to you as soon as possible.
Thank you for your patience and understanding.
Hi I have purchased a Holiday TV…
Hi I have purchased a Holiday TV Subscription This Morning - 22nd May 2024 - I have encounted a error while selecting the pay now button there are no errors my end on completing the transaction . however upon refreshing the page the membership have not been activated/updated. I do however think there should be better support for the consumers that use your services I don't feel that the consumer/customer need's are of importance to this company. I will Update this review should the issue that i faced are rectified. I have emailed the support crew currently faced with automated replies.
22 de maio de 2024
Avaliação não solicitada
Resposta da Teeveeing
We apologize for the delayed response and any inconvenience you've experienced. We're sorry to hear about the issues you've encountered with activating your Holiday TV Subscription.
Please email us at support@teeveeing.com with your details, and we will address your concerns as soon as possible. Your feedback is important to us, and we're committed to improving our support services.
Thank you for bringing this to our attention, and we appreciate your patience
No service for weeks now
No service for weeks now. Apparently there is a legal issue with a big corporation (MPA), but the level of communication offered by Teeveeing is minimal, so we do not know when service will be resumed, if at all. I could watch Teeveeing in the UK, so a connection via a VPN would work as the issue has to do with access from Spain, but the whole thing gets rather expensive, and who knows whether MPA will also restrict access from other countries in the future.
20 de maio de 2024
Avaliação não solicitada
Resposta da Teeveeing
Thank you for sharing your concerns. We apologize for the lack of service and the limited communication regarding the ongoing legal issues with the MPA. We understand how frustrating this situation is and the uncertainty it brings.
While connecting via a VPN might allow you to access Teeveeing, we recognize that this adds to your expenses and may not be a long-term solution if further restrictions are imposed. We are actively working to resolve these issues and will provide updates as soon as we have more information.
We appreciate your patience during this challenging time. For any further questions or support, please email us at support@teeveeing.com.
Support
I have used TV Mucho (Teeveeing) for at least the past 5 years,I understand problems happen,but why do support ask if your satisfied, when they do not even give an answer to your problem??.
I live in Spain and now need a "VPN" to access the service here,which now makes it very expensive,so maybe I go down the IPTV route?
19 de maio de 2024
Avaliação não solicitada
Resposta da Teeveeing
Thank you for your loyalty over the past 5 years and for sharing your feedback with us. We apologize for the frustration you’ve experienced with our support team and the recent need for a VPN to access our service in Spain.
We are working to improve our customer support and ensure that all issues are addressed promptly. Your feedback helps us identify areas that need attention.
We understand that the additional cost of a VPN may be inconvenient, and we are exploring solutions to improve accessibility for our customers in Spain.
Thank you for your patience and understanding. If you have any further questions or need assistance, please email us at support@teeveeing.com.
Don't subscribe to this dreadful company
I am in Spain and have had no service on the app for weeks. The company has blocked the option to cancel subscriptions on their website. No reponse to dozens of emails to confirm my request for refund and cancellation and their chat bot is a waste of time. No customer service number. If anyone has any information on consumer rights to take this company to the EU Commission please share.
17 de maio de 2024
Avaliação não solicitada
Resposta da Teeveeing
Thank you for your feedback, and we apologize for the inconvenience you’ve been experiencing with our service. We do not offer phone support, but you can reach us at support@teeveeing.com. We are committed to addressing your concerns and will do our best to respond promptly.
We understand your frustration with the app issues and the difficulties in canceling your subscription. Our team is actively working to resolve these problems, and we are reviewing our cancellation process to make it more user-friendly.
Your feedback is important to us, and we appreciate your patience as we work to improve our services. Thank you for bringing these issues to our attention.
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