It`s a great service to be able to watch and record UK TV when abroad. Sometimes there is a connection issue but I`ve always found customer service to be very helpful. Many thanks to the team. I real... Ver mais
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Veja o que dizem as avaliações
Teeveeing has ceased to exist apparently!!!! No TV for the last two days and just getting a black screen. You cannot contact them to report issues as their contact page no longer exists.. This compan... Ver mais
A empresa respondeu
Couldn't get into my account last night. Today it's still down. If you go to their website it now has a notice saying it's been seized by Spanish National Police. Unable to contact the company, sup... Ver mais
A empresa respondeu
Absolutely shocking customer service, as in none at all. Chat doesnt work and emails either bounce back or are completely ignored. I have same issues as others in their reviews, recordings starting l... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Living abroad or on holiday? We’ve got your TV covered. Get instant satellite access and watch Free-To-Air TV from home, abroad. With 120+ channels from the UK, Ireland, Germany and France, watch your favourite TV anywhere, anytime legally.
Informações de contato
11 Zinonos Sozou street , 1075, Nicosia, Chipre
- support@teeveeing.com
- teeveeing.com
2,5
Ruim
390 avaliações
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Buffering
Hi, reported in May reference buffering, it seems to happen at 08.00am every morning, could you please help with this problem. Regards
19 de junho de 2024
Avaliação não solicitada
Resposta da Teeveeing
Thank you for bringing this to our attention. We apologize for the buffering issue you're experiencing at 8:00 AM every morning.
Our technical team is investigating this specific issue to provide a resolution promptly. In the meantime, please ensure your internet connection is stable and consider checking your device settings or using our troubleshooting guide.
If the issue persists, please contact our support team directly at support@teeveeing.com for further assistance.
Renew of contract
I do understand some of the problems Teeveeing are going through here in Spain.
I have decided today to "RENEW" my contract for another year.The main reason being, is the Recoding facility now appears to be working well,which i do use nearly everyday.
I just hope they win the battle with The Spanish Police and we eventually go back to normality!!
👍
17 de junho de 2024
Avaliação não solicitada
Resposta da Teeveeing
Thank you for your continued support and understanding during this challenging time in Spain. We're glad to hear that the recording feature is working well for you, and we appreciate your decision to renew your contract with us.
Rest assured, we are committed to resolving any ongoing issues, including our efforts with the Spanish authorities, to ensure a return to normalcy for all our users.
If you have any further feedback or need assistance, please don't hesitate to reach out.
I have been trying to get in touch with support
I have been trying to get in touch with support for 2 weeks and I get no reply!!!
11 de junho de 2024
Avaliação não solicitada
Resposta da Teeveeing
Thank you for your feedback. Please ensure you've contacted us at support@teeveeing.com for assistance, as all emails received are responded to promptly.
We look forward to resolving your issue.
No service for weeks
No service for weeks, and no response from customer support. Blinking satellite image and an angry wife. Is there a solution?
14 de junho de 2024
Avaliação não solicitada
Resposta da Teeveeing
We apologize for the lack of service and response from our support team. We understand how frustrating this must be, especially with the impact on your household.
As a potential solution, please try using a VPN to see if it resolves the connectivity issues. If you continue to experience problems, don't hesitate to reach out again, and we'll do our best to assist you promptly.
I've only gotten 3 full days of…
I've only gotten 3 full days of uninterrupted TV in the last 10 days.
Last night channels went down just as the football was starting 8pm, today channels went down again jus as the foot was starting 2pm.
Same issue last week but no explanation even though I've emailed them several times.
Don't think this app should be backed by Trustpilot .
System went down again 8pm just as football kick off was starting.
Reported to an garda fraud department so hopefully they will be shut down shortly and be stopped fraudulently taking subscriptions from people.
App should be removed from Google play even though it's approved by trust pilot .
Just an update to my review, all channels down at 2pm again just as the football was starting, this is three days in a row with no explanation from Teeveeing .
4th day in a row down again 2pm just as the football started.
Cancelled my subscription which I would advise everyone else to do and shut them down.17/06/24
Got the usual useless reply,
Too little too late 19/06/24
15 de junho de 2024
Avaliação não solicitada
Resposta da Teeveeing
Thank you for your feedback, and we sincerely apologize for the disruptions you've experienced with our service, especially during crucial times like football matches.
Our technical team is investigating these recurring issues to provide a permanent solution. We understand your frustration and are working to ensure this doesn't happen again.
We appreciate your patience and will update you as soon as we have more information. Thank you for bringing this to our attention.
3 Days after my previous review
3 Days after my previous review, I received a reply! Guess what? The app is still down. So,beware people! This is not an adequate service in any conceivable way
P. S It seems to be on a timetable! Same time every day it stops
14 de junho de 2024
Avaliação não solicitada
Resposta da Teeveeing
Thank you for your feedback. We apologize for the ongoing issues with our app.
Our technical team is working to resolve this problem, including the recurring downtime you've noted. We appreciate your patience and are committed to fixing this promptly.
Thank you for your understanding and continued support.
I cannot renew my subscription from…
I cannot renew my subscription from Spain, not even when I use the VPN I have needed to watch Teeveeing recently.
13 de junho de 2024
Avaliação não solicitada
Resposta da Teeveeing
Thank you for reaching out and sharing your experience. We apologize for the inconvenience you're facing with renewing your subscription from Spain.
We have sent you an email with alternative payment methods that you can try. These should help you renew your subscription without any issues. If you encounter any further difficulties, please don't hesitate to contact our support team for immediate assistance.
TeeVeeing Blackout
When the service works it’s great. It’s easy to use and the choice of programmes is good.
However, I’m in Madeira, Portugal at present and I’m blessed with a TeeVeeing blackout. I can choose my programmes but all I get is the satellite logo.
I’ve been in touch with the company and they’ve suggested I use a VPN connection. That doesn’t work. It was all OK a couple of weeks ago, the company say they are working on the issue.
14 de junho de 2024
Avaliação não solicitada
Resposta da Teeveeing
Thank you for your feedback. We appreciate your positive comments about our service when it's operational and easy to use, with a good selection of programs.
We apologize for the inconvenience you've experienced recently while in Madeira, Portugal. We understand the frustration of encountering a Teeveeing blackout despite being able to select programs.
Our team is actively investigating and working on resolving this issue. We apologize that using a VPN did not resolve the problem for you. We are committed to restoring full functionality as quickly as possible.
Thank you for your patience and understanding. If you have any further concerns or if there's anything else we can assist you with, please reach out to us directly.
I am now in my second year with
I am now in my second year with, first TV Mucho, now Teeveeing.
I have had a few problems but support were great and, for the last few months, worked perfectly.
I live in Spain which has particular problems, but if mine works everyones' should?
14 de junho de 2024
Avaliação não solicitada
Resposta da Teeveeing
Thank you for your continued support over the past two years with TV Mucho and now Teeveeing. We appreciate your understanding regarding the occasional challenges, especially considering the unique circumstances in Spain.
We're glad to hear that you've found our support team helpful and that the service has been working well for you in recent months. Your feedback is important to us as we strive to ensure a reliable and consistent experience for all our users.
Should you encounter any further issues or have any concerns, please don't hesitate to reach out. We're here to assist you.
This service is now a complete waste of…
This service is now a complete waste of time. There isn't one aspect of it that works - live play, recordings, customer service - not one aspect.
14 de junho de 2024
Avaliação não solicitada
Resposta da Teeveeing
We apologize sincerely for the severe inconvenience and frustration you've experienced with our service. We understand your disappointment and regret that none of the aspects, including live play, recordings, and customer service, have met your expectations.
Rest assured, we are actively investigating the issues across our platform to identify and resolve them swiftly. Our team is committed to restoring all functionalities and ensuring a seamless experience for our users.
If you have specific details or additional feedback you would like to share, please reach out to us directly so we can address your concerns promptly.
Thank you for your understanding and patience as we work to improve our service.
My advice would be to steer clear...
I´ve been without a service now for 2 weeks. I´ve posted a few reviews (as I feel that transparency is the key here). The only time you get a reply from Support is when you sent a harsh email, and even then they try and fob you off with it being issues due to undersea cables caused by Yemen Houthi Rebels..
"Our developers have identified that the problem is due to three undersea cables in the Red Sea, which are crucial for global internet and telecommunications, being cut. This incident, possibly caused by Yemen’s Houthi rebels, has affected the following cables: Asia-Africa-Europe 1, Europe India Gateway, Seacom, and TGN-Gulf. The cutting of these cables is impacting most of our servers around the globe, causing the issues you’ve encountered. Unfortunately, this situation is beyond our control.."
Just to be clear, the issue wasn´t with the connectivity or VPN, it was to do with the Teeveeing Android app not working on Android (with or without VPN).
Currently been without service now for 2 weeks, the chat on the website doesnt work and without VPN the Teeveeing domain appears that it has been seized by the authorities...
13 de junho de 2024
Avaliação não solicitada
Resposta da Teeveeing
We apologize for the prolonged service disruption you've experienced and understand your frustration. The recent issues with our service stem from global network problems caused by undersea cable cuts in the Red Sea, impacting our servers worldwide.
Regarding the Teeveeing Android app issue on Android devices, we acknowledge this separate concern and assure you our team is actively working to resolve it promptly.
We regret any delay in communication and the inconvenience caused. If there's anything else we can do to assist you or if you have further concerns, please reach out to us directly.
Thank you for your patience and understanding during this challenging period.
For the past week the teeveeing has… no playd
For the past week the teeveeing has been buffering or not playing. I record and it wont play. I have tried to do the live chat not working. Numerous emails have been sent. And still not working. There is nothing wrong with our internet.
When will this problem be solved????
7 de junho de 2024
Avaliação não solicitada
Resposta da Teeveeing
We apologize for the persistent issues you've been experiencing with buffering and playback over the past week. We understand how frustrating it is, especially when recording and live chat features are not functioning as expected.
Our team is aware of these problems and is working diligently to resolve them. We have been receiving a high volume of emails and are doing our best to respond to everyone as quickly as possible. We assure you that we are taking these issues very seriously and are committed to restoring full functionality.
Thank you for your patience and understanding. We will notify you via email as soon as the problems are resolved.
Cannot watch recordings
Hi, I haven't been able to watch any recordings since Monday. It has also been impossible to contact the supprt team.
3 de junho de 2024
Avaliação não solicitada
Resposta da Teeveeing
We apologize for the inconvenience you've experienced with watching recordings since Monday and the difficulty in contacting our support team. We understand how frustrating this must be for you.
We are currently facing a high volume of inquiries and are working diligently to respond to everyone as quickly as possible. In the meantime, we are aware of the issue with recordings and are actively working on a resolution.
Thank you for your patience and understanding. We will update you via email as soon as the issue is resolved.
Just been told that I may need a VCR…
Just been told that I may need a VCR whatever that means so it looks like goodbye to British tv
7 de junho de 2024
Avaliação não solicitada
Resposta da Teeveeing
We noticed your recent inquiry. If you need further clarification or assistance, please feel free to email us directly at support@teeveeing.com. We're here to help!
Recordings not playing
Recordings not playing, recordings expiring when extra has been paid to keep them, impossible to reach anyone. emails are auto replies, can not get to live chat, been with mucho / teeveeing for a good few years, and never had so many problems up to the last 3 or 4 weeks,
6 de junho de 2024
Avaliação não solicitada
Resposta da Teeveeing
We sincerely apologize for the frustrating experience you've had with our service lately. It's unacceptable that you're encountering issues with recordings not playing, expiration despite additional payments, and difficulties in reaching support.
Please know that we're actively working to address these issues and improve our customer support channels. Your loyalty means a great deal to us, and we're committed to restoring your trust in Teeveeing.
If you haven't already, please reach out to us at support@teeveeing.com with your account details so we can assist you directly and resolve these issues promptly.
Back in May I wrote a review regarding…
Back in May I wrote a review regarding issues round length of time for recordings and the current state of Teeveeing. They responded quickly and at first it seemed that the problem had been resolved. Unfortunately, 2 weeks later we have the same problem. Recordings that should be available now expire within the week of recordings and the buffering is so bad it is impossible to watch. Please sort this out Teeveening.
6 de junho de 2024
Avaliação não solicitada
Resposta da Teeveeing
We sincerely apologize for the recurring issues you're facing with the length of time for recordings and the buffering problems. We understand how frustrating this must be, especially after previously thinking the problem was resolved.
Our team is actively working on resolving these issues to ensure a seamless experience for our users. Please rest assured that we are prioritizing this matter and working diligently to address it.
Thank you for bringing this to our attention, and we appreciate your patience and understanding.
Ok so we have a subscription for 50…Here we go again!
Ok so we have a subscription for 50 hours stored programmes and here we go again, recordings are expiring after a week!
To add insult to injury the ones to be deleted won’t play! Genius.
Please get this sorted asap as we are paying for a service we’re not getting.
6 de junho de 2024
Avaliação não solicitada
Resposta da Teeveeing
We sincerely apologize for the inconvenience you're experiencing with your recordings expiring prematurely and the playback issues. We understand how frustrating this is, especially since you are not getting the service you paid for.
Our team is currently investigating this issue to provide a prompt resolution. Please email us at support@teeveeing.com with your account details so we can address this matter as soon as possible.
Can't watch any recordings
As of yesterday I have not been able to watch any of my recorded programmes and I am unable to contact customer support. The Chat doesn't do anything. When I try to use the contact page from the app it continually goes to the sign in page, even though I am signed in, and from the website, it says there is an error and to try again later
5 de junho de 2024
Avaliação não solicitada
Resposta da Teeveeing
We apologize for the inconvenience you're experiencing with your recorded programs and the difficulty in reaching our customer support. We understand how frustrating this must be.
Our team is aware of the issues with the chat and contact page, and we're working to resolve them. In the meantime, please email us directly at support@teeveeing.com so we can assist you with your recordings and any other concerns.
Update to my review on the 26th
Update to my review on the 26th. After emailing support re no Teeveeing I had two personal replies back from Rich,with a few suggestions.
I was then able to view with a VPN and, also on my neighbour's WiFi who has a Spanish IP. Very odd. I contacted my WiFi provider and they changed my IP address. It worked!
I tried to email this to support to say thank you. but it wasn't delivered. Rather worrying as Trustpilot seems to only way to contact Teeveeing at the moment. Also can't play back a couple of recordings but otherwise all okay....
3 de junho de 2024
Avaliação não solicitada
Resposta da Teeveeing
Thank you for updating your review. We're glad to hear that changing your IP address resolved the issue and that you were able to view Teeveeing with a VPN and your neighbor's WiFi. We apologize for the email delivery problem and any inconvenience it caused.
Regarding your playback issue with a couple of recordings, please contact us at support@teeveeing.com, and we'll assist you further. We're also working to improve our communication channels.
Thank you for your patience and understanding.
Service no longer working
Service no longer working and now my email to support has failed. As with others, Chat and messages not working. Please be honest with your subscribers - has this service been closed down?
4 de junho de 2024
Avaliação não solicitada
Resposta da Teeveeing
We apologize for the inconvenience you've experienced with our service and the difficulties in reaching our support team. We want to assure you that Teeveeing has not been closed down, but we are currently experiencing technical issues.
Your feedback is crucial, and we're actively working to resolve these problems as quickly as possible. For immediate assistance, please email us at support@teeveeing.com.
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