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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Goede service, zelfs extra gratis upgrade gehad naar windows 11 pro. Ook de communicatie is goed verlopen, snelle reactie op mijn vragen. Zeer tevreden!!

Avaliado com 5 de um total de 5 estrelas

Al meerdere keren iets besteld bij Telecomweb. 1x een probleem gehad met een laptop en toen ontzettend goed geholpen door de klantenservice. Werd op voorhand een andere laptop naar me verzonden. Top s... Ver mais

Avaliado com 5 de um total de 5 estrelas

Meine Frau hat über das Rote Kreuz ein 6310i, das lange Zeit in Niederösterreich als Dienst-Handy in Betrieb war, auch privat dieses Modell erhalten. Sie wollte kein Smartphon. Nach langem Suchen un... Ver mais

Avaliado com 1 de um total de 5 estrelas

Laptop gekocht op maandag (voor 15:00 volgende dag in huis), Week later gekregen (enige reden waarom ik de laptop van deze site had gekocht) moest bellen om tekijken waar hij bleef Werkte voor 3... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fornecedor de equipamentos de telecomunicações

Escrito pela empresa

Telecomweb is specialist in de verkoop en distributie van mobiele telefoons en gsm accessoires zowel voor de particuliere als zakelijke markt. Daarnaast reviseren wij mobiele telefoons en computers.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

196 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 30% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(196)

76 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Top service

Al meerdere keren iets besteld bij Telecomweb. 1x een probleem gehad met een laptop en toen ontzettend goed geholpen door de klantenservice. Werd op voorhand een andere laptop naar me verzonden. Top service!

15 de setembro de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

"amazing" customer service.

"amazing" customer service.
ordered a used laptop from them. 1 week after - no laptop & 0 communication. sent them 2 e-mail's in the space of the day - no response. called them a day after - that worked.
2 days later i receive the laptop - wrong model, wrong specifications.

UPD: the "wrong" model turned out to be an unsolicited upgrade, which i decided to keep after a compatibility consideration. therefore upgraded the customer experience to 3 starts - significant improvements could be made in communication.

11 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Dell latitude refurbished

De laptop ziet er als niew uit.
Keurig verpakt.Door vakantie 1 dag langer geduurd dan beloofd volgens de site maar de vermelding jan iets langer duren hebben ze wel aangegeven.
Receptie super vriendelijk.
Mijn model was niet te leveren en heb een voorstel gekregen die super gunstig is. Daar ben ik mee akkoord gegaan..
Ben tot hedden super blij mee en hoop nog jaren plezier aan deze laptop te hebben.

Wil

28 de agosto de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Had met spoed een laptop nodig

In eerste instantie enigzins teleurgesteld dat mijn bestelling niet op tijd binnen was. Bedrijf heeft dit echter goed opgelost door alsnog een betere laptop binnen een dag te leveren.

26 de agosto de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Niet eerlijke product transparency

Laptop gekocht op maandag (voor 15:00 volgende dag in huis), Week later gekregen (enige reden waarom ik de laptop van deze site had gekocht) moest bellen om tekijken waar hij bleef

Werkte voor 3 weken heb hem gereset blijkt dat ze mij een ex-werk laptop hebbe verkocht die nooit volledig is unlocked nu staat hij vast kon hem ook niet maken
(Vond all raar toen ik hem kocht was hij niet in de setup scherm maar je denkt daar tijdens niet aan)

geld weggegooid

15 de junho de 2026
Avaliação não solicitada
logotipo da Telecomweb

Resposta da Telecomweb

Bedankt voor uw beoordeling.

Wat vervelend om te lezen, dat de laptop na de reset niet meer normaal gebruikt kan worden. We helpen u graag om dit probleem op te lossen. Als het apparaat na een reset is vergrendeld of nog gekoppeld blijkt te zijn aan een vorige organisatie, kunnen wij daar vaak bij helpen.

Wilt u daarom contact opnemen met ons opnemen? Dan kunnen we bekijken hoe we dit zo snel mogelijk voor u kunnen oplossen.

Wij zijn bereikbaar op +31 (0)566 620022, van maandag tot en met vrijdag van 10.00 tot 12.30 uur en van 13.00 tot 16.00 uur.

We horen graag van u.

Avaliado com 1 de um total de 5 estrelas

Appalling customer service

Appalling customer service. Ordered a Nokia e63 on 5 June for semi-urgent use. Phone never arrived. Company didn't provide/offer tracking. Contacted them after 2 weeks to send me a replacement. The replacement was sent with tracking 6 days later. The replacement was received but it was discovered it was locked to two service providers only, so my SIM card didn't work in it. This was not mentioned on their website. Organised a refund and return postage 1 July and my friend called in advance to explain. Tracking showed it was received 3 July. Waited until 7 July for the refund but didn't hear anything, so followed up. On 9 July, company said they were still waiting on the second phone to be returned to them to process the refund. I called and told them there was a misunderstanding and that there was only one phone. The rude woman argued with me and said that my friend had told them that there were two phones, so it was his fault for the confusion. I told her that was not true, that what he had said on the phone was that the phone was locked to two service providers, and the first phone was never received. She did not apologise and continued to insist it was his fault. I asked when the refund would be processed. She said 21 July. I asked why it would take more than 2 weeks since they received the phone on 3 July. She said they would try expedite it. Only received the refund 22 July. So 6 weeks total of no working phone, and them keeping my money for weeks longer than they should've. This could've all been sorted out in less than 2 weeks.

22 de julho de 2026
Avaliação não solicitada
logotipo da Telecomweb

Resposta da Telecomweb

Thank you for your review.

We are sorry to learn that you were not satisfied with your experience. We would like to better understand what happened and see if we can find a suitable solution together.

We kindly invite you to contact us by phone +31 (0)566 620022. Our customer service team is available Monday to Friday from 10:00 AM to 12:30 PM and from 1:00 PM to 4:00 PM.

We look forward to speaking with you.

Avaliado com 5 de um total de 5 estrelas

Vertrouwd bestellen !! 10 sterren

Elitebook besteld probook gekregen maar deze is nieuwer en veel beter dan wat ik had besteld

Dus ben dankbaar alles zat netjes verpakt binnen 6 werkdagen geleverd in vakantie tijd en werd keurig vermeld bij het openen van de website ik ben erg tevreden de laptop ziet er nieuw uit geen krasje te bekennen ik ben blij !! Ga nu sparen voor een nieuwe telefoon en ik weet al waar ik deze ga kopen 😉👌 bedankt voor de mooie laptop ik raad dit bedrijf ten zeerste aan !! 10 sterren meer dan verdiend en was de 6 dagen wachten meer dan waard !! Groetjes vanuit Houten

30 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
Great service and a really nice laptop. It looked even better than I expected and works perfectly. I'd definitely buy from them again.

15 de julho de 2026
Avaliação não solicitada

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