Bought this from walmart cuz I'd seen it on tv. After it sat in the box for a period I used it for ONE purpose----suction cup it to inside of vehicle windshield or heavy equipment window to hold phon... Ver mais
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Veja o que dizem as avaliações
Do not buy: Poorly designed, HORRIBLE customer "service." Great idea that simply does not function: will not reliably stick to surfaces risking your $2000 camera or $1200 smart phone. Customer service... Ver mais
In November ‘24 I ordered 6 Tenikles because of an offer from Tenikle - buy 3, get 3 free + 3 free remotes. I received the 6 Tenikles but no remotes. I notified Tenikle immediately, provided all doc... Ver mais
A empresa respondeu
Absolutely appalling experience echoing comments on here. Ordered products in early December. Paid for the order and 7 weeks later, still no product or anything like the communications this company s... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Eletrônicos
- Loja de acessórios para Celulares
- Loja de Celulares
- Loja de computadores e acessórios
- Empresa de Eletrônicos
Escrito pela empresa
We are Tenikle! We're a small team but we do our best to keep our customers happy. If you ever have an issue, please reach out to hello@tenikle.com so we can make things right. Thanks and keep being awesome!
Informações de contato
101 North Acacia Avenue, 92075, Solana Beach, Estados Unidos
- hello@tenikle.com
- tenikle.com
1,7
Muito Ruim
132 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Totally useless!!
22/10/2024 - I am travelling and due to the 6 week delivery time (which I wasn’t notified of) the parcel arrived 9 weeks after I ordered it and I had moved on. Tenikle takes so long to answer emails they are no longer relevant by the time they respond. As I never received the first delivery after numerous emails Tenikle I contacted Tenikle for a refund. No refund but we’ll replace the item. Idid not want it but Tenikle would not give me a refund and I was told it had already been sent. This was totally untrue (emailed proof that it hadn’t been sent) Numerous emails later Tenikle said “no problems, we’ll refund you as soon as you receive it.” Said I had read emails that they would not refund goods outside USA. Tenikle advised that this was incorrect and to contact them once I received it. Three months after ordering it the phone holder finally arrived. Contacted Tenikle, couldn’t complete the return as I was overseas! Numerous emails ensued, no response.
I definitely don’t recommend this company. They are totally unreliable and lie to you.
27/05/2025 -Tenikle's response that they requested further information is utter nonsense! Tenikle did not even respond to my review untilseven months after I posted it. Lol!
22 de outubro de 2024
Avaliação não solicitada
Resposta da tenikle.com
Hi Monaro,
We’re truly sorry for the long wait, missed communications, and the frustration you experienced with your order and our customer service. That’s not the experience we want for our customers, and we apologize for any inconvenience caused by the delivery delays and confusion around your refund and return.
We did reach out for more information to help resolve your case, but unfortunately, we haven’t received a response. If you’re still having trouble or if there’s anything left unresolved, please email us at hello@tenikle.com with your order details. We want to make things right.
Thank you for your feedback.
Ordered 2 Tenikles 2 months ago & no…
Ordered 2 Tenikles 2 months ago & no delivery
The tracker doesn’t give any info, you can’t get access to customer service & you’re simply left waiting.
Shark Tank you should be embarrassed to have supported a good idea with such poor customer service & care. What a scam.
17 de dezembro de 2024
Avaliação não solicitada
Resposta da tenikle.com
Hi Leonie,
We’re truly sorry for the long wait and the lack of updates you experienced with your order. We understand how frustrating it is to be left without information or support, and that’s not the experience we want for anyone—especially after the excitement of seeing Tenikle on Shark Tank.
At the end of last year, we faced some unexpected shipping and customer service delays, and we sincerely apologize for not being there when you needed us.
Thank you for sharing your feedback—it helps us improve and serve our customers better.
Will never buy anything from this…
Will never buy anything from this company again. Bought 6, paid $220 early November hoping to use them as stocking fillers at Christmas. Was initially told they couldn’t supply the colours I ordered so would have to take black. At the time of writing nothing has arrived.
13 de novembro de 2024
Avaliação não solicitada
Resposta da tenikle.com
Hi Brad,
We’re truly sorry for the frustration and disappointment you experienced with your order—especially after planning to use Tenikle as Christmas gifts. We understand how upsetting it is when things don’t go as expected, and we apologize for any inconvenience caused by the delay.
We did ship your order, and our records show it was delivered. If there’s anything about your order that’s still not right or if you have any questions, please reach out to us at hello@tenikle.com. We genuinely care and want to make sure you’re fully satisfied.
Thank you for sharing your feedback—it helps us improve and provide a better experience for everyone.
I will never buy from this company…
I will never buy from this company again. I ordered 6 items and I was charged for 6 items yet I only received 2 of the items. I wrote to them twice and twice was told someone would get back to me. To date no one has gotten back to me. This company doesn’t deliver as promised!
21 de dezembro de 2024
Avaliação não solicitada
Resposta da tenikle.com
Hi Susan,
We’re truly sorry for the frustration and disappointment you experienced with your order, and we sincerely apologize for the delay in getting back to you. Waiting for a response and not receiving your full order is absolutely not the experience we want for our customers.
Even though some time has passed, if you’re still missing any items or if there’s anything we can do to make this right, please reach out to us at hello@tenikle.com. We genuinely care and are here to help however we can.
Thank you for sharing your feedback—it helps us improve and serve our customers better.
The worst company ever
The worst company ever. I basically have just given away $100. Never received order (it’s been months) and after no reply to at least 3 or 4 emails I’m guessing I’m never seeing my order. BUYERS BEWARE!!!
5 de fevereiro de 2025
Avaliação não solicitada
Resposta da tenikle.com
Hi Ange,
We’re truly sorry for the frustration and concern caused by the delay and lack of communication regarding your order. That’s not the experience we want for our customers, and we apologize for any inconvenience.
We did deliver your order on February 25, and we hope you’ve received everything as expected. If there’s anything still unresolved or if you have any questions, please reach out to us at hello@tenikle.com. We genuinely care and are here to help.
Thank you for sharing your feedback—it helps us improve our service.
No delivery. False tracking
2 months of multiple contact, no delivery and tracking info that didn't work.....so very disappointed. Think it is a scam actually
3 de fevereiro de 2025
Avaliação não solicitada
Resposta da tenikle.com
Hi Toni,
We’re truly sorry for the disappointment and frustration you experienced with your order. We understand how discouraging it is to wait for weeks without clear tracking updates or support.
Your order was shipped, but unfortunately it was lost in transit, which is why the tracking never updated. We did offer to reship your order at no extra cost, but never received a reply. If you’d still like us to send a replacement or help in any other way, please reach out to us at hello@tenikle.com—we genuinely want to make this right for you.
Thank you for sharing your feedback—it helps us improve our service.
If there were 0 for a review
If there were 0 for a review, this would be it. Product difficult to bend and will not stick to even the simplest of surfaces like glass. Your countdown window begins upon arrival NOT on Christmas Day even when it is a gift. I reached out to customer service two days after opening -we will get back to you. Two weeks and three emails to them later-your return window is missed. It is now 2/3 of the cost for restocking fee. This company is just taking your money for an inferior product.
25 de dezembro de 2024
Avaliação não solicitada
Resposta da tenikle.com
Hi Cameron,
We’re truly sorry for the disappointment and frustration you experienced with your Tenikle and our return process. That’s not the experience we want for our customers, and we apologize for the delay in getting back to you.
Our return policy does state that the return window begins upon delivery, not the date of gifting, and we understand how this can be especially frustrating for holiday presents. We also know it’s disappointing when a product doesn’t work as expected—Tenikle’s suction cups are designed for smooth, non-porous surfaces like glass, but sometimes conditions or surface texture can affect performance.
While we’re unable to accept the return outside of our policy window, we genuinely care about your experience. If there’s anything else we can do please reach out to us at hello@tenikle.com. Your feedback helps us improve, and we’re always here to help however we can.
Flat out ignoring me
They sent me the wrong items then ignored me for [going on] three weeks
14 de janeiro de 2025
Avaliação não solicitada
Resposta da tenikle.com
Hi there,
We’re truly sorry for sending the wrong items and for the delay in our response. That’s not the experience we want for our customers, and we apologize for any frustration this caused.
We did reach out for more information to help resolve your issue, but haven’t received a reply. If you’re still having trouble or need assistance, please email us at hello@tenikle.com with your order details. We genuinely care and want to make things right.
Unbelievable lack of Customer Service.
Ordered 12/9. Received 12/26 (after Xmas). Also, the screw is not long enough to connect the holder! Return shipping and refund requested 12/28 (within 30 day window). Received automatic reply. Sent again 1/6 and 1/23. Nothing. Refunded via AMEX, but sad they are getting the revenue for 3 tenikles that are in a box awaiting return shipments.
29 de janeiro de 2025
Avaliação não solicitada
Resposta da tenikle.com
Hi Diane,
We’re truly sorry for the delay in receiving your order and for the trouble you had with the product and our return process. We understand how disappointing it is to deal with product issues and not get a timely response—especially after the holidays.
We apologize for missing your messages and for the frustration this caused. We see that your refund was processed, but if you still have the Tenikles and need help with a return label or any other support, please reach out to us at hello@tenikle.com. We want to make sure you’re not left with any unresolved concerns.
Thank you for sharing your feedback—it helps us improve our service for everyone.
RUN DONT WALK- BUYER BEWARE!!
I bought this on the TikTok shop under a special buy one get one free. One finally arrived but not the free one. Trying to reach Customer Service is a joke on TikTok. It says a representative will be with you when one is available and you just sit there and nothing, no response whatsoever I’ve tried three times. Save your money and run from this company as fast as you can.
20 de novembro de 2024
Avaliação não solicitada
Resposta da tenikle.com
Hi Nicole,
We’re truly sorry for the delay and the difficulty you experienced reaching our customer service. We understand how frustrating it is to wait for your free item and not get timely updates.
There was a delay, but we did send the missing product and hope you’ve now received everything as promised. If there’s anything still unresolved or if you have any questions, please reach out to us at hello@tenikle.com. We genuinely care and want to make sure you’re fully satisfied.
Thank you for your feedback—it helps us improve our service.
nie wieder
ich kann die Bewertung der anderen Nutzer nur bestätigen
Nach über 4 Wochen kam der für mich nutzlose Artikel an, kein Retourenschein,
es ist zu teuer und nicht möglich, den Artikel zurück zu senden
NIE WIEDER Tenikle
15 de janeiro de 2025
Avaliação não solicitada
Resposta da tenikle.com
Hallo,
Es tut uns sehr leid, dass Sie mit Ihrer Bestellung und unserem Service unzufrieden sind. Wir verstehen, wie ärgerlich es ist, wenn ein Artikel verspätet ankommt und die Rücksendung kompliziert oder teuer erscheint.
Unser Retourenzentrum befindet sich in den USA, was internationale Rücksendungen leider komplexer und teurer machen kann. Wir verstehen, dass dies nicht ideal ist, und arbeiten daran, unsere Prozesse für unsere internationalen Kunden zu verbessern.
Wenn Sie weiterhin Unterstützung benötigen oder Fragen zu Ihrer Rücksendung haben, schreiben Sie uns bitte eine E-Mail an hello@tenikle.com. Wir helfen Ihnen gerne weiter.
Vielen Dank für Ihr Feedback.
I have sent multiple emails trying to…
I have sent multiple emails trying to get my refund for my cancelled orders of nearly NZ$500 even though the sent one email confirming the cancellation and saying money would be refunded. I keep sending emails and get automated response!!!
This is disgusting customer service and a scam by the multiple bad reviews about not getting refunds or receiving the purchased products..
1 de dezembro de 2024
Avaliação não solicitada
Resposta da tenikle.com
Hi Petrina,
We’re truly sorry for the frustration and concern you’ve experienced regarding your cancelled orders and refund. We understand how upsetting it is to wait for your money and not receive timely updates.
Your orders were cancelled and refunded on our end on December 27, 2024. Since the payment was made through a third-party platform, there may be a delay or issue with the refund being processed on their side. We’re more than happy to look into this further—please email us at hello@tenikle.com with your order details, and we’ll work with you and the payment platform to resolve this as quickly as possible.
Thank you for your patience and for bringing this to our attention.
Don't Buy From This Company!!!!!!
Terrible company, abysmal customer service! My order arrived so late that it was beyond their specified returns window. I've emailed them several times for help with this issue, but NO REPLY. DO NOT BUY FROM THEM!!!!!
10 de janeiro de 2025
Avaliação não solicitada
Resposta da tenikle.com
Hi There,
We’re truly sorry for the delay with your order and for the frustration caused by our slow response. That’s not the experience we want for our customers, and we apologize for any inconvenience this caused.
We’re glad to confirm that your issue has since been resolved and your refund has been processed. If there’s anything else we can do or if you have any further questions, please reach out to us at hello@tenikle.com. We genuinely care and want to ensure you’re fully satisfied.
Thank you for your feedback—it helps us improve our service.
I placed my order for "guaranteed…
I placed my order for "guaranteed Christmas delivery" on December 5, 2024 and was promptly charged $135.44 for my order. As of January 25th, 2025, I have yet to receive my order. I have sent numerous emails to Tenikle and all I have received back are standard computer generated responses. I sent an email on January 13, 2025 requesting a refund and haven't received any response from the company, let alone a refund.
25 de janeiro de 2025
Avaliação não solicitada
Resposta da tenikle.com
Hi Lori,
We’re truly sorry for the long wait and lack of communication. Due to unforeseen factory delays during the holidays, many orders—including yours—were shipped much later than promised. We know this was disappointing, especially for a Christmas gift.
Your order was delivered on April 1st, and we hope you’ve received everything as expected. If there’s anything still unresolved, please reach out to us at hello@tenikle.com. We genuinely care and want to make things right.
Thank you for your feedback—it helps us improve.
Avoid, other products on market with less risk
The product doesnt perform as described..
I didnt read the return policy when purchasing..I have to send the 3 items to Peru to get a refund, but no postage refund..Im in Melbourne Australia.. Im not prepared to risk loosing all that money in postage and it would probs cost more than the refund..
My bad for not reading the policy..
The product isnt worth the risk of purchasing
25 de janeiro de 2025
Avaliação não solicitada
Resposta da tenikle.com
Hi Tash,
Thank you for sharing your feedback, and we’re truly sorry to hear that Tenikle didn’t meet your expectations. We understand how frustrating it is when a product doesn’t perform as described, and we apologize for any confusion or inconvenience caused by our return process.
To clarify, returns are not sent to Peru, the country, but to our warehouse in Illinois, USA. We’re sorry if the address created any confusion. As stated in our return policy, customers are responsible for return shipping costs, and original shipping fees are not refundable. We realize international return shipping can be expensive, and we do our best to make our policies as clear as possible before purchase.
Tenikle’s suction cups work best on smooth, non-porous surfaces like glass or glossy plastic. If you’d like some tips for getting a better hold or want to discuss other options, please reach out to us at hello@tenikle.com—we’re always here to help.
Thank you again for your feedback. It helps us improve and better serve our customers in the future.
Order not received and still no refund
I did not receive my order that was placed in November and I still have not received a refund. I have sent 20+emails and have heard nothing back.
Worst customer service.
1 de novembro de 2024
Avaliação não solicitada
Resposta da tenikle.com
Hi Claudia,
We’re truly sorry for the long wait, lack of communication, and frustration you experienced with your order and refund. That’s not the experience we want for our customers, and we apologize for any inconvenience this caused.
We’re glad to confirm that your issue has now been resolved and your refund has been processed. If there’s anything else we can do or if you have any further questions, please reach out to us at hello@tenikle.com. We genuinely care and want to ensure you’re fully satisfied.
Thank you for your feedback—it helps us improve our service.
Tenikle’s customer service
Dealing with Tenikle was the most frustrating experience I have ever had when ordering online. Overall, I had about 20 emails back and forth with Tenikle … the result of an incomplete order - no shutter remotes. Most times I received canned response ( computer generated?). This order was placed in November. I finally asked for a refund , which I received at the end of December. I will never deal with Tenikle again and would NOT recommend this company!!!
23 de dezembro de 2024
Avaliação não solicitada
Resposta da tenikle.com
Hi Linda,
We’re truly sorry for the frustration and inconvenience you experienced with your order and our customer service. High season led to a much higher volume of messages than usual, which unfortunately slowed our response times and led to those automated replies. That’s not the experience we want for our customers, and we apologize for any inconvenience this caused.
We’re glad to hear your refund was processed at the end of December. If there’s anything else we can do or if you have further questions, please reach out to us at hello@tenikle.com. We genuinely care and are always working to improve.
Thank you for your feedback—it helps us serve our customers better.
DO NOT BUY TENIKLE
Similar to many other reviews, I ordered in late November for Christmas gifts. I got a shipping update on Dec. 1 (from the company with no actual tracking nbr) that it would arrive Dec. 5. Nothing has arrived as of Jan. 20. I have sent multiple emails without a response. Going to dispute payment on credit card.
Ironically, I continue to receive happy promotional emails. Wish I could rate this ZERO stars.
26 de novembro de 2024
Avaliação não solicitada
Resposta da tenikle.com
Hi Denise,
We’re truly sorry for the long wait, lack of updates, and frustration you experienced with your order—especially when it was meant to be a Christmas gift. That’s not the experience we want for our customers, and we apologize for any inconvenience caused by the delayed communication and delivery.
Unfortunately, we experienced an unforeseen delay at our factory during what was an especially busy season, which affected all orders and led to significant shipping delays. We know this isn’t an excuse, and we’re genuinely sorry for how it impacted your experience.
Your order was delivered on March 5th, and we hope you’ve received everything as expected. If there’s anything still unresolved or if you have any questions, please reach out to us at hello@tenikle.com. We want to make sure you’re fully satisfied.
Thank you for sharing your feedback—it helps us improve our service.
Ordered 2 months ago and still waiting
Ordered 2 months ago for Christmas and still haven’t received it. There is no contact info and the link to track my order doesn’t work. Wondering if this is a scam.
16 de dezembro de 2024
Avaliação não solicitada
Resposta da tenikle.com
Hi Shellbie,
We’re truly sorry for the long wait, the lack of tracking updates, and the frustration you experienced with your order. We understand how disappointing it is to wait for weeks without clear information or support—especially around the holidays.
Your order was cancelled at your request, and a full refund has been issued. If you have any questions or haven’t seen the refund appear, please reach out to us at hello@tenikle.com. We’re always here to help and want to ensure everything is resolved to your satisfaction.
Thank you for your feedback—it helps us improve our service for everyone.
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