Tepperman's Home Furnishings Avaliações 1.168

Wondetful service

The Salesperson, Kenysha, did a fantastic job, and I was pleased with here explanations of the features and protection plan explanation.

The Credit team did not explain clearly the options I had and I had to go back for clarification and to modify my contract. The Contract document is very confusing because the information in the Payment Schedule section was inaccurate according to the Credit Person I spoke with.

The term "Cash Date" is vague to me and not clearly defined for quick understanding.

In addition it is not clearly explained that it would be in the Customer's best interest to pay off the full amount before the Cash Date. I cannot understand why the calculations the Credit representatives do leave a balance for after the Cash date so that the customer ends up paying interest. That was not explained transparently. Why would they propose a Payment Plan that attracts interest?
Furthermore, the appearance of the Amount associated with the Interest Rate After the Cash Date was confusing because that amount could be anything from $0 to the amount shown based on unpaid balance ... but it took a lot of questions to get to understand that clearly. You could use illustrations, charts, examples of scenarios to help customers understand when how they can avoid interest. I trusted the Credit Agent to propose a payment schedule to allow me to not pay interest but I see that they did not do that so I lost trust. I hope this is useful feedback.

Delivery was terrible. Delivery driver didnt assemble bed properly and because we were the last delivery of the day just decided that he had the wrong parts, and we were left to figure out what the problem was. We figured it out

Delivery on time, great service

Andrew and his team runs a great business.

Bad behaviour
Deliver damage to my house

The service in store was excellent. The delivery service left much to be desired. They did not hook up the washer and dryer. A Service a paid for. They did not bring the goose neck hose which was paid for. There was much grumbling about bringing in the appliances.

The store was great, easy to navigate, sales person was helpful, but not pushy. Very enjoyable experience. I would recommend Tepperman's to any one looking for good quality furniture at reasonable prices.

Product was to be delivered 3 weeks after it said it would when ordered online. Manager gets involved said he would get it within 2 weeks and they would deliver it. When they got it in said they had no delivery appointments for 2 more weeks!!!!

Rita was wonderful, knowledgeable and ensured we had everything we needed. She exceeded our customer service expectations & I just went in again yesterday & purchase more from her! We’re extremely satisfied with Rita’s awesome service & product knowledge 😊👍.

They delivery drivers were courteous, polite, and professional. Although my delivery was a little later than originally scheduled they apologized for the delay, quickly assembled my purchase and were on their way. I would highly recommend Teppermans to anyone.

the salesman was awesome. the ottoman arrived without the legs, he was quick to help me get those on time asap, as we had company coming

If I could give you zero stars I would. Absolutely the worst customer service I have ever experienced. We will never step foot in your store again let alone purchase anything from you. You should be ashamed of yourselves.

Delivery was timely. Set up the loveseat exactly where I wanted & reminded me to check over the piece for any issues. All this this with a smile.

The installers arrived at the earliest possible time allotted for my appointment. They were extremely professional and courteous about not scratching or making any extra holes in the wall for mounting. They even helped relocate the old TV for me. Much appreciated. I will certainly recommend TEPPERMAN'S to friends and family as they are the most courteous service personnel from a department store I have ever had to interact with. Much appreciated. Thank you.

Excellent service, no hassle and quick delivery. Very pleased with my experience

Mattress return policy is non-existent..... totally embarrassing as a reputable furniture retailer. All other companies (Brick, Leon's, Sleep Country) offer an in home trial of 60-90 days, but with Tepperman's you can be stuck with a $4000 purchase that doesn't provide the comfort you expect.