Terra Kaffe Avaliações 

Customer service is almost shockingly responsive. They respond well before I check my email. The advice given did not fix my machine, unfortunately, it was genuinely broken, but they had four different, all very good options for replacing our machine. Thanks Keyree!!

I had to have my machine serviced after a few years and the experience was excellent.

I’ve been very pleased with my TK-02. For the price point, it brews excellent coffee and offers features typically found on much more expensive machines. One of my favorite features is the ability to wake up the machine remotely from the comfort of my bed so it’s ready when I am.

The ability to dial in and customize brewing settings is a huge advantage and allows you to fine-tune your coffee exactly to your preferences. The machine consistently produces great results once you’ve adjusted the settings to your liking.

What truly sets the company apart is its customer service. Their team is responsive, proactive, and genuinely invested in the customer experience. They don’t just react to problems—they actively reach out regarding machine-related issues and provide timely support. In today’s environment, where quality customer service can be hard to find, that level of engagement is greatly appreciated.

My only criticism is that I wish the milk frother produced hotter milk. It’s certainly functional, but a higher temperature option would make milk-based drinks even better.

Overall, the TK-02 delivers outstanding value, great coffee, impressive customization options, and exceptional customer support. I would definitely recommend it to anyone looking for a premium coffee experience without paying premium-machine prices.

Fantastic machine and great customer service! This machine makes high quality, great tasting espresso with ease! Never going back to traditional coffee machines again after experiencing this. 10/10 would recommend.

This is the best coffee/espresso machine ever. It looks good on the counter, makes amazing coffee with the touch of a button, and their customer service is unmatched. Very happy with my purchase and would recommend to anyone who loves a fancy cup, quick!

Had my first drink today. An americano. I was always bad at mixing the right amount of water and espresso and this does it for you, pretty cool. I’ve always been a k cup user and this is so much fresher grinding the beans and at the perfect amount. What I’ve been hoping for. No trash like a k cup , just coffee grounds so that’s also a plus. A little expensive but I have no need to go to the coffee shop in the morning before work now so it’s worth it.

I absolutely love our Terra kaffe demi machine. It might take a little tweaking to get the settings just right, but once you do it’s a really fabulous experience and I love how small it is. We use the Lungo and Espresso settings daily.

Also, an added bonus is that every time I’ve reached out to customer support I have found them extremely helpful!

Highly recommend.

Great customer service! Answered questions quickly and resolved a minor issue fast. Plus the coffee is great.

Terra Kaffe is great and we love our TK2! The machine consistently puts out beautifully crafted beverages! The app interface, and the touchscreen make it super easy to adjust no matter who you’re serving. We mostly make Americano’s however, the milk container is super easy to hook up and clean. I drink about 10 cups a day three shots espresso each in the machine consistently delivers. We also do back-to-back cups for my wife and I no issues always ready to serve. It is an investment, but if you’re looking for a high-quality product that consistently execute a high-quality crafted beverage then you found your machine.

As far as keeping the machine clean, they sell super easy packets, and there are cleaning cycles already built in the machine to run super simple! The machine tells you when you should run your clean cycles and you can knock it out in 15 minutes or less. I had one slight error. Come up once the support team was great consistently reached back out to me as I somewhat failed at responding to emails. I was able to get the error code cleared out fairly quickly with no disruption in my coffee, what a save!!

if i could give TK more stars i would. We bought the TK01 a few years ago after trying many other machines and have loved it the 01. We had so much help from them setting up the machine and every request was met with their help.
We decided to upgrade because we love the new modern model and look forward to using it.
I have also bought many of their accessories and have loved them all...the aeris glasses are beautiful.
And lastly, their customer service is the most helpful. It doesn't matter what request I make they accommodate me even if I think it's minor.
Love this company and products.

I’ve had this product for 5+ years. I’m around 9,000 espresso shots and still going strong. It has to be one of the best super automatic espresso machines out there for the price. Anytime I’ve contacted support, you get answers immediately from someone very knowledgeable. I’ve literally told people they have provided the best customer service out of any product I’ve ever purchased.

I accidentally ordered 2units and was able to get swift response to help me straighten out the order. Janna was especially helpful to ensure I’m off to a great start with my new Terra Kaffe Demi. It looks great and easy to use. The user videos TK offers are super helpful, from initial set-up to editing drinks to understanding nuances such as putting unit to sleep or emptying drip tray. All very helpful.

Customer service is excellent! I had a little trouble with the descaling cycle on my Terra Kaffee Mini, so sent an email, and received detailed instructions on how to remedy the problem that morning. Followed the instructions and problem solved!
The machine is beautiful, the coffee and espresso are excellent and the service over the top!

I have nothing negative to say about Terra Kaffe. The customer service is exceptional. They’re quick to respond, personable, and go above and beyond to make sure you get the support you need. The machine is incredible. Me and my partner are coffee snobs and the tk machine by far meets our standards. It’s pricey, but definitely worth the money!

This company is the best! I have purchased TK-01 and my brother got the Demi. Both are awesome for our lifestyle. Whenever I have questions, I can call or email, and they respond instantly with solutions. Always willing to go the extra mile to make sure I am satisfied. I will be a customer for life!

The Terra Kaffe Demi is a great compact coffee and espresso machine. It allows for the ability to make fresh drip coffee by the glass, my preferred, along with espresso and other drinks, the rest of my family’s preferred choice, in one simplistic machine. I had the opportunity to reach out to customer service regarding a question and request and I received a response and resolution within 24 hrs. Will definitely continue to use their products if this is the ongoing customer service experience.

We recently purchased the Demi espresso coffee maker after previously owning the TK-01, which served us very well over the years. The Demi has been a great upgrade for our lifestyle, it's more compact, saves valuable counter space, and still delivers an excellent cup of coffee. We've been really happy with the machine overall, and the customer service has been outstanding as well. It's refreshing to deal with a company that truly stands behind its products. Highly recommended!!

I love my Demi! Espresso tastes great. I had an issue with the brewer unit and contacted their support team and they shipped a replacement out quickly.

Great product and customer service!
We love our TK02 machine - it gets used multiple times a day and runs great. Definitely saved us on our coffee shop bills. The machine is super easy to use, stays clean, and make a great custom cup of coffee. Our only wish is that the water tank came in a glass or stainless steel option as the plastic water tank always has a chemical smell to it…otherwise the machine would be 10/10

I have had bad experiences with both the TK01 and TK02. So fed up with this company. Here is timeline:
02/08/2022 – Got TK01
3/29/2023 – Problems, send in for repair
6/8/23 – Less than a month after received repaired machine back, it is not working again. They send me a refurbished machine.
5/22/24 – Refurbished machine stops working – smoke actually starts coming out of it. I am told to get rid of it (no longer under warranty). Customer service somehow convinces me to buy TK02 and says it will have fewer problems.
6/24/25 – Start having problems with TK02 where I keep getting error messages and constantly need to reset machine. I deal with it because I dread sending in for repair given experiences.
4/27/26 – Problems get worse and am unable to use machine. Customer service tells me they will send box so I can send machine in for repairs.
5/9/26 – Still waiting for them to ship box.