thaely.com Avaliações 

190
O TrustScore é 3 de um total de 5

3,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Great shoes! I've had them for about two weeks, and they're exactly what the Indian barefoot shoes market needs. Extremely comfortable, durable, and well designed. They're one-eighth the cost of Vibra... Ver mais

Avaliado com 1 de um total de 5 estrelas

I requested for a return on account of a fit issue . Instead I was offered an exchange and sent a company return/exchange policy. Not accepting something back on account of a fit issue is ridiculous.... Ver mais

Avaliado com 1 de um total de 5 estrelas

Die Schuhe kamen über drei Monate nach dem angegebenen Lieferdatum an. Außerdem wurde vom Lieferdienst eine Gebühr von fast 35 € verlangt, Thaely wirbt ja mit kostenloser Lieferung. Dass zusätzliche... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The website and buying process was very seamless and straightforward. The product right on time and is described. Happy with the product as well as the companies greater cause to recycle and reduce wa... Ver mais

Detalhes da empresa

  1. Loja de Calçados

Escrito pela empresa

Thaely is a vegan, sustainable sneaker company that makes footwear from recycled materials. Thaely is PETA certified vegan and uses about 10 plastic bags and 12 plastic bottles to make each pair of their sneakers. The word "Thaely" is derived from the Hindi word for plastic bags, as the name suggests, Thaely's sneakers are made primarily from plastic bags, this has been achieved by Thaely's very own invention "ThaelyTex" a unique leather replacement made entirely of waste plastic bags. Thaely prides itself with highly ethical production practices and is sustainable down to the packaging. The shoes are packed in a reusable tote bag instead of a dust bag, the shoebox is dyed with coffee grounds and is plantable with embedded basil seeds.


Informações de contato

3,1

Bom

O TrustScore é 3 de um total de 5

190 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,1

Todas as avaliações

(190)

60 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

I received my shoes today

I received my shoes today. I ordered my size. They are very well made. They fit perfectly. I agree that they may be a little warm, but on NE Ohio, that soon will not be an issue. Im impressed by the construction and use of materials. Even the box is useful. Apparently it has basil seeds in it. I plan on ordering more shoes soon. Thanks for making such a wonderful product!

18 de agosto de 2024
Avaliação não solicitada
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Resposta da thaely.com

Hello Jeff, thank you for your kind review. Do plant your shoe box to grow a basil plant and make the planet just a little more green, we have an instruction video on our Instagram account @thaely.inc for the same if you're interested!

Avaliado com 1 de um total de 5 estrelas

So I am from India originally where the…

So I am from India originally where the brand is established and had a horrible experience,but it’s sad to see that these people are scamming people with their money I myself have not received any answers back from them about the fact that I want to exchange my shoes since they have sent me the wrong on and when you go on to call them on their customer care number it does not exist.
I am a lawyer tho so if anyone in India has also experienced the same kindly reply to this comment since I am a lawyer I’ll sue them in consumer court anyone who wants to chime in reply. Hi guys so they haven’t responded to any of my e-mails and neither their customer care numbers are working I guess it is only all show and no go it’s one thing that they admit that they are scammers and let me go ahead with my appeal but it’s another thing to make promise of getting the product picked and refunding me for the same shameful to see acts like this taking place without any repercussions to them.

16 de agosto de 2024
Avaliação não solicitada
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Resposta da thaely.com

Hello Yuvraj, our customer care is only operational from Monday- Friday, 10 am to 6 pm IST as stated on our website, we apologise for the inconvenience but we've received your email at 11 am on Saturday. We will surely try to extend our hours to the weekend once we expand our team! You had ordered a size US8 with us which is what was delivered but we've initiated a return for the order with an option for replacement to your preferred. Please feel free to reach us at sales@thaely.com in case you need further assistance!

Avaliado com 1 de um total de 5 estrelas

Still not been refunded

My order was cancelled without reason and I had to ask them several times over email to clarify what had happened. They said the shoes were out of stock and they couldn't deliver them, thus I would be receiving a refund

I have not received a refund yet and it's been 3 months. Order number is #TH4350

13 de março de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Top of my feet were shredded!

Not made properly at all. I have pictures, top of my feet were shredded

12 de junho de 2024
Avaliação não solicitada
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Resposta da thaely.com

Hello Dharam, we are so sorry to hear that you did not find our sneakers up to the mark. We are happy to look into the issue, please feel free to write to us at sales@thaely.com!

Avaliado com 5 de um total de 5 estrelas

Beautiful shoes

Perfect in everything,shoes are very good quality. The order arrive in time. Very perfect company

20 de maio de 2024
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Resposta da thaely.com

Thank you for your kind review!

Avaliado com 1 de um total de 5 estrelas

3,5 Monate Verspätung und 35 € Nachnahme

Die Schuhe kamen über drei Monate nach dem angegebenen Lieferdatum an. Außerdem wurde vom Lieferdienst eine Gebühr von fast 35 € verlangt, Thaely wirbt ja mit kostenloser Lieferung. Dass zusätzliche Kosten anfallen können wird erwähnt, jedoch nur im Kleingedruckten, laut Thaely. Auf Nachfrage wird nur auf die Lieferungbedingungen verwiesen.
Alles in allem sehr enttäuschend.
Noch zur Info: die Schuhe fallen ca. 1-2 Größen kleiner aus als angegeben.

23 de abril de 2024
Avaliação não solicitada
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Resposta da thaely.com

Hello Adrian, we apologise for any inconvenience caused, although, as stated on our website delivery is indeed free but custom taxes may be applicable depending on local import laws. We encourage our buyers check the size chart for exact measurements as sizes may vary from brand to brand, we are also very happy to help with picking the correct size to avoid any confusion!

Avaliado com 1 de um total de 5 estrelas

Mala experiencia

Hola hice una orden de tenis y nunca me llegaron. Quisiera que me envíen los zapatos a la dirección HC-01 Box 17105 Humacao. PR 00791. Si no se puede que me devuelvan el dinero. Estoy muy disgustada con la compañía. Espero en llegar a algún acuerdo. Gracias!!

15 de abril de 2024
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Resposta da thaely.com

Hello Alinet, as I can see the package was already delivered at the time of this review, we send tracking links on registered email ids only. Please reach us at sales@thaely.com in case you need further assistance!

Avaliado com 2 de um total de 5 estrelas

additional customs tax

I am surprised to pay additional customs tax. the fit of the shoe is less good than I had anticipated

8 de abril de 2024
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Resposta da thaely.com

Hello Briac, we provide free shipping worldwide although as stated in our shipping policy, customs have to borne by customers as they vary from pin code to pin code!

Avaliado com 4 de um total de 5 estrelas

Amazing sustainable runners!

It was difficult to receive the runners in Canada, but they now that I have them I love them! They are very durable and comfortable. The insoles do not remove, so they are not compatible with orthotics but they are so comfortable it is not an issue for me. The sizes do run slightly small, so if you are between sizes make sure to size up. Love the work thaely is doing!

5 de abril de 2024
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Resposta da thaely.com

Thank you for your kind review Emma! Our Y2K Pro variant comes with removable insoles, the reflex runners have a specialised sole hence the insoles are attached to the shoe.

Avaliado com 1 de um total de 5 estrelas

It's nothing but an online fraud.🤬 I…

It's nothing but an online fraud.🤬 I ordered 3 sneakers on late Jan 2024, and nothing has arrived. The time is going on. They kept saying some issues caused the delay, but what kind of issues could cause a 3-months delay? You factory closed? It's rediculous, seeking refund now.😡

9 de abril de 2024
logotipo da thaely.com

Resposta da thaely.com

Hello Robert, we're very sorry for the inconvenience caused. Pre-orders were delayed by a month as stated in our follow up email but we were working tirelessly to ensure the shoes reached you at the earliest. As I can see, all three pairs reached you on the 20th of April and I hope you loved them!

Avaliado com 5 de um total de 5 estrelas

Fantastic shoes!

Fantastic shoes!
It arrived a little late but it was worth the wait as it was more than I expected, the quality and the designs are perfect.
It is so great to be able to support such a good brand, I love your shoes and I cannot wait to order more. Thanks for helping the planet!

5 de abril de 2024
logotipo da thaely.com

Resposta da thaely.com

Thank you for your kind review Jacqueline, so glad to know you love your Thaelys!

Avaliado com 1 de um total de 5 estrelas

I had to wait for over a month for the…

I had to wait for over a month for the sneakers to arrive. When they finally did, I had to pay over 50 euros for import duties, even though the website states that they're free. Because of this, I had to refuse the delivery at the door. Whether I'll get my money back remains uncertain. So, if you're in the Netherlands, I wouldn't recommend ordering these shoes

5 de abril de 2024
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Resposta da thaely.com

Hello, while the shipping is completely borne by us, we are unfortunately unable to control customs as they vary from region to region. Hence we've stated the information on this in our shipping policy.

Avaliado com 2 de um total de 5 estrelas

Great idea, bad realisation

Great idea, bad realisation.
I‘m waiting now 3 weeks for 1 pair of shoes and i haven‘t got any shipment confirmation (only order confirmation).
I really like the idea behind those shoes but 3 weeks waiting and no estimated delivery date is a no for me.

4 de abril de 2024

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