TH&TH Bridesmaids Avaliações 

115
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Ordered a dress with TH & TH from their wonderful website for a wedding I'm attending.. From ordering to delivery everything was very smooth and dress arrived after couple of days.. Sadly as beautifu... Ver mais

Avaliado com 5 de um total de 5 estrelas

SO impressed with TH&TH! I had a last-minute panic about a bridesmaid dress and needed a different one a few days before the wedding... Managed to find a gorgeous dress on the website that was even in... Ver mais

Avaliado com 5 de um total de 5 estrelas

Beautiful bridesmaid dresses and really well made! I loved the classic, yet modern styles available, but the dusty blue Phoebe dress was especially perfect for our wedding look. I was also impressed w... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The most beautiful dresses! My bridesmaids wore camilla, celeste and cecilia in roseberry velvet. I was a little nervous ordering online, worried what the quality would be like however I needn't have... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de noivas

Escrito pela empresa

TH&TH Bridesmaids is reigniting the art of dressing up for life’s big moments. We design bridesmaid dresses that honour the prestige of the bridal gown, crafted in our own atelier from premium fabrics with refined drape and meticulous finishing, in sizes UK 4–28. Because we control every step, you’ll feel the difference in fit, comfort and construction. We support your journey with colour-true swatches, clear size guidance and the option to try on with trusted stockists. Loved for silhouettes that photograph beautifully and feel effortless from aisle to evening, our pieces are made to be cherished and reworn. Expect calm, attentive service, transparent delivery options (including free UK shipping on qualifying orders) and easy 30-day returns. If anything isn’t perfect, our team will make it right.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

115 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

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4,6

Todas as avaliações

(115)

8 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great experience and dresses

Ordered the Cecelia Crepe Luxe In Emerald in four different sizes from size 10 to 14 and they they all fitted so well and absolutely beautiful material that got us through the day!
Communication was great and always kept us updated on our order and arrived on time. Be definitely recommending these guys to friends and family.

23 de julho de 2023
Avaliação não solicitada
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Resposta da TH&TH Bridesmaids

Hello and thank you so much for taking the time to write this lovely review. It is so hugely appreciated by all of the team. Lots of Love, Louie xxx

Avaliado com 5 de um total de 5 estrelas

Lovely company

Lovely company, good communication and couldn’t be more helpful when sending back sizes! Dresses are also brilliant quality and my bridesmaids look stunning in them.

20 de julho de 2023
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Resposta da TH&TH Bridesmaids

Hi Nicole, Thank you so much for your kind words, it is so hugely appreciated by all of us here. So thrilled your bridesmaids loved the dresses. Louie xx

Avaliado com 5 de um total de 5 estrelas

TH&TH great range and service

TH&TH offer an incredible range of dresses in high quality fabrics. The professional service they provide is exceptional showing a high level of attention to detail. Definitely a company I will recommend to friends and family and I will certainly be using them again in the future.

23 de julho de 2023
Avaliação não solicitada
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Resposta da TH&TH Bridesmaids

Hello Lynn, Thank you so very much for your lovely review. Your kind words are hugely valued and appreciated by us all here. Louie xx

Avaliado com 5 de um total de 5 estrelas

Outstanding! We will be back soon! Thank you guys.

The business owners of this company have been absolutely amazing! They have answered all my 101 questions, nothing was ever too much for them and they responded so quick to every query we had!

As for the dresses, well they were outstanding! Every single dress was absolutely beautiful, the colour of the dresses were glowing in the light and the material was lovely! Everyone at our wedding commented on how nice the bridesmaids dresses were!

We will be forever grateful guys! Thank you so so much! We will be back shopping soon!

29 de julho de 2023
Avaliação não solicitada
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Resposta da TH&TH Bridesmaids

Hi Abbie, The hugest thanks for your wonderful review. Obsessed with your stunning wedding, thank you so much for sharing your images with us and the kindest feedback, it really means so much to us here. Wishing you a happily married future ahead. Louie x

Avaliado com 5 de um total de 5 estrelas

The dresses are beautiful and great…

The dresses are beautiful and great quality. All my bridesmaids loved it. Would highly recommend TH&TH!

31 de agosto de 2022
Avaliação não solicitada
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Resposta da TH&TH Bridesmaids

Hi Daisy, Hugest Thanks for your lovely words and recommendation. It is so hugely appreciated. Lots of love. Louie x

Avaliado com 5 de um total de 5 estrelas

Love their satin gowns

I’ve always been obsessed with TH&TH dresses so when my sister got married I convinced her to let us wear the satin Camilla and Isla dresses in sage colour and we absolutely LOVED them. They were so comfortable and felt so soft and luxurious and we felt like a million dollars in them. Our order process was so smooth and arrived within a few days, we were super happy when we received the parcel. Will definitely wear the dress again too for another event as they’re so contemporary they didn’t feel like a “bridesmaid dress”

4 de abril de 2023
Avaliação não solicitada
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Resposta da TH&TH Bridesmaids

Hi Sarah, Thank you so so much for this fabulous review and I am thrilled to hear you loved wearing Camilla gown for your sisters wedding. We would LOVE to see photos. Thanks for choosing TH&TH. Louie xx

Avaliado com 5 de um total de 5 estrelas

Beautiful red wedding dress!

I wore the red Alara gown for our Chinese Tea Ceremony on our wedding day and it was perfect! I got so many compliments on how beautiful the dress was, really well made lovely material with a gorgeous open back, would highly recommend!

27 de junho de 2023
Avaliação não solicitada
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Resposta da TH&TH Bridesmaids

Hello Kerrie, Thank you so much for your lovely words and I am so happy you chose Alara gown for your Tea Ceremony. Wishing you a happily married life ahead. Big love. Louie xxx

Avaliado com 5 de um total de 5 estrelas

Best customer service

Best customer service ever! I had purchased a bridesmaid dress from TH&TH a couple months ago which does not currently fit due to medical problems the past few months. Lee was so kind to send me another size with next day delivery as I needed the dress in short notice. They go above and beyond to provide a great service.

28 de julho de 2023
Avaliação não solicitada
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Resposta da TH&TH Bridesmaids

Hi Daniella, Thank you SO much for your kind words and taking some time to send this review. You have made our day. Lee is on a very much deserved holiday but when she returns I will be passing this on to her. All our love. Louie x

Avaliado com 2 de um total de 5 estrelas

Slight problem with distribution of items

They seem to be having a little issue with distribution, placed three orders in total with them. First order was fine as the trial but then the second came incorrect with a wrong size but correct dress style but now the third has arrived and it’s the size I ordered on my second order in the wrong dress style. Not great due to having to pay for returns each time and one still hasn’t been processed even though delivered back on the 21st. Having to send back this third order as they don’t offer exchanges so not a great experience so far.

13 de julho de 2023
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Resposta da TH&TH Bridesmaids

Hi Lauren, Oh goodness we really have muddled your orders. We are so sorry about this. I'd like to reassure you we don't have wide spread distribution issues sadly just a case of human error on our part. We had emailed you to offer a courier collection for your incorrect item and with a solution to rectify our error. So sorry again for the muddle. Louie x

Avaliado com 5 de um total de 5 estrelas

Excellent customer service!

As an anxious bride to be all the details of planning a wedding can be very stressful.
I had originally ordered my bridesmaids dresses in March 2023 and due to some unexpected circumstances we had to change our wedding date which unfortunately meant our original bridesmaids dresses did not tie in with the new season.
I had explained this to the company who were more than accommodating in helping me exchange the dresses to a more appropriate colour and style and the customer service experience was undeniably the best I’ve ever had from any company.
Lee handled the situation first class and the communication was also excellent.
I’ve really appreciated my experience with TH&TH so much so I will be recommending the company to anyone who will listen lol.
Not also to mention each dress I’ve ordered I absolutely love them all the quality, shape and style has been fab!

1 de agosto de 2023
Avaliação não solicitada
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Resposta da TH&TH Bridesmaids

Hi Bryony, The best review we have ever had! Thanks so much for your kind words, they really mean so much to us. Lee is on holiday at the moment but when she returns I will be sharing your lovely words with her and I know she will be made up. Sending you all our wedding wishes. Louie xxx

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. We had a problem with a wrong sized bridesmaid dress which we returned and TH&TH posted a new one immediately.

11 de julho de 2023
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Resposta da TH&TH Bridesmaids

Hey Marie, Thanks so much for taking the time to write this lovely review. It really is hugely appreciated. Louie xxx

Avaliado com 5 de um total de 5 estrelas

Great customer service

I ordered a bridal dress from TH&TH and took it to one of their recommended alterations companies. However, after the alterations the dress was un-wearable which left me in a panic. I emailed TH&TH about the problem and Lee was lovely. She offered to send me a replacement dress out which was so kind. I am really grateful as this has all happened the month before I am due to get married. I would recommend TH&TH to friends & family in the future. Thanks, Rosie :)

11 de julho de 2023
Avaliação não solicitada
logotipo da TH&TH Bridesmaids

Resposta da TH&TH Bridesmaids

Hi Rosie, I am so glad we could help. Thanks so much for taking the time to write such lovely words. They are so hugely appreciated.

Louie x

Avaliado com 5 de um total de 5 estrelas

I can’t recommend this brand enough, they have made bridesmaid dress shopping a delight and the value for money is the best around.

I remember seeing the original stunning Alara dress a few years back at my friends wedding and couldn’t wait to dress my own best girls in TH&TH. 4 years on, I ordered Bardot and was highly impressed. The dresses themselves are of a high quality and they fitted all my girls perfectly, except for one - but the customer service team dealt with the return really quickly and we had a new size sent within a week that fitted perfectly. I was so happy with the service every step of the way, from ordering and all the info I was emailed when I got in touch to ask some Q’s, to how the dresses arrived (the packaging is beautiful) to the aftercare correspondence and the team genuinely wanting to know how it all went. I can’t recommend this brand enough, they have made bridesmaid dress shopping a delight and the value for money is the best around.

24 de junho de 2023
Avaliação não solicitada
logotipo da TH&TH Bridesmaids

Resposta da TH&TH Bridesmaids

Hi Anna, Thanks so much for your generous and kind words. We are so thrilled you chose Bardot dress for your bridesmaids. All our wedding wishes. Louie x

Avaliado com 5 de um total de 5 estrelas

Ordered 3 dresses for my summer wedding…

Ordered 3 dresses for my summer wedding in contrasting pastel colours, the arrived quickly and are so beautiful! The bridesmaids are elated with them, as the fit and colours are perfect 😍 They are thrilled to have dresses they are likely to wear again at summer parties 🎉 Couldn’t have asked for better service, Lou answered all my questions very promptly and efficiently- cannot recommend TH&TH enough to make your dream wedding come true 🥰

11 de julho de 2023
Avaliação não solicitada
logotipo da TH&TH Bridesmaids

Resposta da TH&TH Bridesmaids

Hi Joanna, Thanks you for your wonderful review, it is so hugely appreciated. So lovely to chat with you about your big day. Wishing you the Hugest Congratulations on your recent Wedding. Louie x

Avaliado com 2 de um total de 5 estrelas

Incorrect sizing and slow returns

Ordered the Isla dress online for my 5 bridesmaids in accordance with the size chart and the bridesmaids exact measurements, not a single dress was inline with the stated size chart measurements, all dresses were at least 1 size too big and in some cases 2 sizes too big.
Therefore had to return 4 dresses. The returns process is convoluted and inefficient. I completed the online return form for each order I wanted to return and was told to arrange my own postage back to their warehouse at my own cost. I expected to receive confirmation that my dresses had been received by TH&TH and that the returns were being processed, when 3 weeks had past and I’d received nothing I followed up only to be told that they don’t do that, they only send an email once the refund had been processed. A bit strange but was ok with this and I then expected to receive the refund shortly after this. It’s been 4 weeks, I’ve received confirmation from the customer service manager that my returns have been received and are being refunded once Finance get around to doing this. I’ve followed up several times and so far have received refunds for 2 dresses, the other 2 are outstanding. Terrible customer service and potentially a cash flow issue. I wouldn’t recommend any brides to buy from here, it’s not worth the unnecessary stress when planning a wedding.

2 de junho de 2023
Avaliação não solicitada
logotipo da TH&TH Bridesmaids

Resposta da TH&TH Bridesmaids

Hi Lisa, So sorry again to hear of the issues you have had with us. We would have loved to have helped you on the sizing of Isla dress. Our size guides are a true and accurate representation of our dresses and we haven't had any negative comments on Isla dress before so this comes as a surprise. We would have loved the opportunity to investigate why you had issues before you left this review. If you still liked the dress we would like to assist.

With regards to our returns, you do need to arrange sending back yourself as stated in all our returns information. We do not hide the cost of postage in the prices of our dresses and like to be transparent about that. We also do not send a notification when a parcel is received, only when we physically process it and issue your refund. Sorry to state all these things back to you but we really like to be honest and did hope we were clear with the information presented in all of our delivery and returns information but will be reviewing again to see how we can improve the communication. Our refund process can take up to 14 working days. We have just changed over websites to a new system, which we had communicated as to why there was a short delay to refunds. Annoyingly we didn't have foresight on how long it would take for us to transfer the old system to the new so we are so sorry that this was longer than planned. I am pleased all your refunds have all been successfully received.

We are really sad to hear you have had terrible customer service from us. As a team we really are trying our very best everyday to help our customers with any problems they may have. Sorry you didn't experience this from us on this occasion. Louie x

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