The AA Smart Care Avaliações 

Smooth booking process, clear pricing and very helpful mechanic visited. Resolved my problem insofar as immediate concerns and got my car moving again. Also gave sound advice if the issue persisted.

Booked on drive full service. Chose the AA because I trusted the brand. Silly me. Never, ever again. You think you are bookng with the AA but really they just outsource to an independent garage.

Here's what happened:

Car left with flashing red bonnet sign and indicators not working when they were working before. So unable to drive to work meeting.

Car not road tested although part of service - never left my drive and the mechanic's van was parked across the end of the driveway for the entire time.

"Check washer fluid levels and top up as necessary" included in the service schedule. The washer reservoir was completely empty.

"Check and adjust tyre pressures" not done and have evidence.

Mechanic left my dashboard display locked on driving data mode which I have been unable to reset.

Invoice records the oil filter, engine oil and air filter as renewed but gives the part numbers for each as TBC'.

Told me they would come back to me about my complaint in 6 weeks but did not.

Re. reply from AA - the point also is that your team did not come back to me within 30 working days/6 weeks - why I have resorted to TP.

The garage was helpful and made direct contact which was appreciated - also close to a bus route.
A couple of mis-communications with Smart Care, resolved by phone.

The service was booked for Friday 25 September, with an appointment window of 8:00am–12:00pm. We were advised that we would receive a telephone call giving us an ETA for the mechanic.

Unfortunately, we received no telephone call, text message or other update whatsoever.

After the 12:00pm deadline had passed, we had to contact you ourselves to find out what was happening. The mechanic eventually arrived at approximately 1:45pm, almost two hours after the end of the agreed appointment window, and the service was not completed until almost 4:00pm.

There were two important reasons why we specifically booked a morning appointment.

Firstly, it was my wife's birthday, and we had made plans for the afternoon.

Secondly, my wife's mother was in hospital. Our intention was for my wife to visit her mother early in the day while I remained at home for the service appointment, after which we could continue with our plans for her birthday.

Because the mechanic did not arrive until 1:45pm and the service continued until almost 4:00pm, our afternoon plans were completely ruined. Understandably, my wife was extremely upset and angry that her birthday plans had been disrupted in this way.

I appreciate that delays can sometimes occur. However, if we had received the promised ETA or even a simple call or message advising us that the mechanic was running significantly late, we could at least have made alternative arrangements. Instead, we were left waiting without any information and had to chase AA Smart Care ourselves.

This was the first time we have used AA Smart Care, and unfortunately it has left us with a very poor first impression of the service.

I would therefore appreciate an explanation as to:

Why the agreed 8:00am–12:00pm appointment window was missed by such a significant margin.Why we received no promised ETA or notification that the mechanic was running late.What AA Smart Care proposes to do to resolve our complaint and recognise the considerable inconvenience caused.

I look forward to your response.

Arrived in specified time soon discovered the problem and rectified within 20mins 👍also nice friendly gut

I received the call in the morning before they arrived advising how long they would take to get to me. Cain and Lee were extremely polite and friendly and very helpful and didn't mind me asking loads of quetsions regarding the problem with the vehicle and suggested options for solutions.

Easy to book, helpful customer service, efficient and on time.

He was on time.he did his job .he gave me advice on my questions I asked

Really nice friendly mechanic, called before arrival to give eta.
Got on with the job after doing his checks. By the time i had walked my dog and came back he was just finishing. Really professional and tidy. Quick polite and very professional. Good price for work with OEM parts used.

Very professional, friendly and efficient

Kept informed by telephone, email and message. Appreciate the service, kindness, understanding and efficiency of the work.

My initial booking did not work out due to a clerical issue but I was eventually taken care of by a very helpful young man. I had to wait a few days extra but that was OK with me. Shaun was my mechanic and he was brilliant. Very friendly, professional and he made sure my car was safe to drive once fixed. This service really helped me at a very stressful time.

It was an easy experience.

Simple process to book

AA is just cashing in 40% over normal garage fees. Avoid

Booking an MOT test was a very easy experience via the AA. Performed at a local garage.
The fee charged was a good discount on the standard MOT rate.
I arrived at the garage and left the car there while went for lunch.
Had a call to say the car was ready, very prompt service.
The AA kept me informed with reminders and inform of any work needed. None needed on this occasion.

My only issue was that the booking wasn't reflected in the AA app, otherwise, pretty straightforward.