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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The Barn has it ALL!Not only will you find a properly brewed coffee served with a smile but also get to enjoy a high quality pastry or piece of cake as the perfect pairing. This little gem has become... Ver mais

Avaliado com 2 de um total de 5 estrelas

The Barn hat mir einen schön gestalteten, höchstens lauwarmen Cappuccino serviert, der fast nur nach Milch geschmeckt hat. Eher meiden dieses Kaffee in Berlin Nähe Hackescher Makt. Zumindest wer eine... Ver mais

Avaliado com 5 de um total de 5 estrelas

Kann die schlechten Bewertungen nicht nachvollziehen, zumal der Kaffee imho zu den besten Specialty Coffees der Welt gehört. Antwort auf meine Nachfrage per Mail kam auch super schnell und nett. Viell... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Habe am Wochenende des Black Friday bestellt. Im Laufe der Woche erhielt ich die Nachricht dass durch das hohe Bestellvolumen und Krankheitsfällen im Logistik Team Verspätungen auftreten können. Letzt... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Torrefação de Café
  2. Loja de Café
  3. Venda de Café

Escrito pela empresa

THE BARN Coffee Roasters are one of the leading Specialty Coffee Roasters in Germany. We roast some of the best coffees available on this planet.


Informações de contato

3,4

Bom

O TrustScore é 3.5 de um total de 5

97 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 55% das avaliações negativas

Normalmente responde dentro de 1 mês

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Avaliado com 2 de um total de 5 estrelas

The Barn hat mir einen schön…

The Barn hat mir einen schön gestalteten, höchstens lauwarmen Cappuccino serviert, der fast nur nach Milch geschmeckt hat. Eher meiden dieses Kaffee in Berlin Nähe Hackescher Makt. Zumindest wer einen gescheiten Kaffee möchte.

10 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The Barn has it ALL!

The Barn has it ALL!Not only will you find a properly brewed coffee served with a smile but also get to enjoy a high quality pastry or piece of cake as the perfect pairing. This little gem has become my absolute go-to coffee spot in the city. Be sure to ask the baristas for their bean recommendations if you want to take away some for home brewing.

11 de março de 2026
Avaliado com 2 de um total de 5 estrelas

Good roaster but bad service which is a shame

I had a monthly curator subscription for almost 2 years and in the beginning I was very pleased with the 2 bags of coffee they sent every month but in 2025 things start to change and I got the same coffee over and over. Quality was not always great and to make it worse sometimes I got nothing and it was delayed for a couple of weeks. They do send a lot of e-mail with promotions but good luck getting an answer if you have a remark.

2 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Weder per Telefon noch per Email erreichbar

Dieser Onlineshopping ist eine Zumutung. Das Telefon ist seit einer Woche ausgeschaltet. Auf Emails wird ebenso seit einer Woche nicht geantwortet. Ich habe keine Information darüber, ob nun eine Lieferung versendet ist oder wann dies erfolgt.

6 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

quality

quality, always

8 de fevereiro de 2026
logotipo da THE BARN

Resposta da THE BARN

Hi Klaus,

Thank you for your concise and positive feedback! We're delighted you consistently find our quality meets your expectations. It's loyal customers like you who inspire us to maintain our high standards.

The Barn

Avaliado com 3 de um total de 5 estrelas

The Wi-Fi was killed

The Wi-Fi was killed, the area cut, the chairs are cold hard wood.

Just a drop in quality from a place that existed for a long time.

5 de janeiro de 2026
Avaliado com 5 de um total de 5 estrelas

Jedes Mal eine Überraschung!

Jedes Mal eine Überraschung!
Thank you for all the risks you are taking to make us try out new roasts constantly.
And that with all of us being so change adverse by nature!!!
And yes, I can say there is nothing comparable to what you offer.

4 de janeiro de 2026
Avaliado com 2 de um total de 5 estrelas

Disappointed loyal customer

I have been a customer for a number of years and their beans are super high quality. Saying that, there seems to be a deterioration in customer service. On the odd occasion in the past when a delivery was late and I enquired there would be a speedy friendly answer with a good explanation. Usually I would receive orders within 4 days. On my last order placed on 8 Jan I received a UPS link with a delivery date of 15 Jan. Nothing changed and after the 15th of Jan and I enquired. I repeatedly got the same email saying there is a “fulfilment issue” and a link to the same UPS link. I pushed to know what that actually meant and eventually got told the package is still with The Barn. Then nothing. I received 2 promo emails one amusingly saying I must be low on caffeine. I replied saying yes because I haven’t recieved my order. I then got a reply on that from someone who really doesn’t seem to like their customers. I was told the issue is with UPS who probably didn’t scan the package and so I should wait. I said this information is conflicting and I was asked when they ever said they hadn’t sent the package. I sent them the comms to which they just said oh yes that was a chat bot over the weekend (it was a Thursday). Not at any point was there a sorry, other than from the chat bot. They then said they were happy resolve the issue by having me place another order and when/if the original order was resolved they would do a refund. So I was asked to spend more money and wait and see if things were at some point resolved. I declined and asked if anyone on their side had simply called UPS to see what the problem was. Magically an hour later my order was on its way and I have received it. Again, the coffee is exceptional, I will order it again but please do some simple customer service like calling UPS when there is an issue. And more importantly treat your customers with some respect.

30 de janeiro de 2026
Avaliação não solicitada
logotipo da THE BARN

Resposta da THE BARN

Hello Guy, outside of the perfect storm of unfortunate events we were always honest with you and this is a common occurence with UPS. All we can do is wait and open an investigation, there was no "magical" telephone that we placed after your inquiry besides the protocol that we enacted when we spoke about this issue. We also explained that because this tends to happen, and the orders arrive late, we could not issue a refund without UPS confirming it was lost as it could still arrive. We are sorry you feel this way but despite the optics we performed our contracted duties, did whatever we could to assist within our company policies, and the issue was unfortunately with the courier. To avoid this in the future we can of course choose a different courier for you like FedEx if you wish.

Avaliado com 5 de um total de 5 estrelas

☕️☕️☕️☕️

☕️☕️☕️☕️☕️☕️☕️☕️☕️☕️☕️

4 de dezembro de 2025
logotipo da THE BARN

Resposta da THE BARN

Hey Ilja,

Thanks for the perfect 5-star rating and all those coffee cup emojis! We're thrilled you had a great experience with us. We're passionate about our coffee and hope to see you again soon for your next caffeine fix!

The Barn

Avaliado com 2 de um total de 5 estrelas

Das Perdonal am Potsdamer Platz kann…

Das Perdonal am Potsdamer Platz kann kein Deutsch. Sie sind nicht freundlich.

18 de dezembro de 2025
logotipo da THE BARN

Resposta da THE BARN

Hallo Kyungsoon,

Vielen Dank für Ihre ehrliche Bewertung. Es tut uns sehr leid zu hören, dass Sie mit dem Service am Potsdamer Platz unzufrieden waren. Ihre Anmerkungen zum Sprachproblem und zur Freundlichkeit nehmen wir ernst und werden dies mit unserem Team besprechen, um den Service zu verbessern.

The Barn

Avaliado com 1 de um total de 5 estrelas

Flagship Bohne enttäuschend

Elemental zum Testen geschickt bekommen. Egal, wie gebrüht wird, es schmeckt konstant nach Zitronensäure. Mit „fruchtig“ hat das leider nichts zu tun, geschweigedenn mit „schokoladig“ etc… Wenig Körper.

29 de dezembro de 2025
Avaliação não solicitada
logotipo da THE BARN

Resposta da THE BARN

Könnten Sie uns bitte Ihr Rezept verraten? Denn dies scheint ganz im Gegensatz zu unseren Erfahrungen und denen anderer Kunden mit Elemental zu stehen!

Avaliado com 1 de um total de 5 estrelas

Customer care is horrible

I have ordered coffee online and they shipped it after I sent an email over 2 weeks later. The customer care is horrible. They should find someone that knows how to talk to the customers. It doesn't even matter the quality of the coffee anymore.

21 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Kaffe top Support und Lieferung Flop…

Kaffe top Support und Lieferung Flop also ich muss schon sagen 12 Tage vorbei immernoch keine Lieferung !
Ich hoffe sehr das mein Kaffe den ich Anfang Dezember bestellt habe pünktlich zu Weihnachten ankommt es sollte ein Weihnachtsgeschenk werden ! Schon sehr ärgerlich vor allem da auf der Website garantierte Lieferung bis Weihnachten steht da bin ich mal gespannt ! Zudem möchte ich erwähnen das wenn man dem Support schreibt die einfach nur antworten Zitat „Das wurde verschickt!“ Ja meine Frage war ob das auch tatsächlich bis Weihnachten ankommt es tut mir leid das ich gefragt habe war definitiv das letzte Mal das ich hier bestellt habe !

18 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Vorsichtig !

Vorsichtig !! Lieferung dauert sehr lange. Weihnachten kommt zu plötzlich.
Aus den Bewertungen und Erfahrungen des letzten Jahreswechsels/Weihnachten nichts gelernt. Lieferung steht nach 10 Tagen immer noch aus !!

17 de dezembro de 2025
Avaliação não solicitada
logotipo da THE BARN

Resposta da THE BARN

Wir bedauern dies sehr und entschuldigen uns für diese Erfahrung, aber wir werden definitiv aus diesen Erfahrungen lernen. Dieses Jahr hat alle Erwartungen übertroffen!

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