Been using it for quite awhile absolutely no difference in my skin whatsoever. Tried to cancel guy talked me into continuing with the body firm cream and neck cream. Did it but absolutely nothing has... Ver mais
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Veja o que dizem as avaliações
I cancelled my account with Crepe Erase on July 15, 2026 and received an email verification. I was again charged 89.44 on Aug 8, 2026 and can only reach skin care specialists on a phone line. No custo... Ver mais
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I have used Crepe Erase on upper arms for over one year. It is ultra-moisturizing which causes immediate visual improvement which lasts throughout the day. However, the sagging remains and the underl... Ver mais
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From calling in and getting my order revised, to receiving my products in a timely manner, to my automatic payments reflecting correctly on my acct, the entire experience has been seamless. The produc... Ver mais
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Detalhes da empresa
- Loja de vitaminas e suplementos
- Salão de Beleza
- Serviço de fitness e nutrição
- Centro de Saúde e Beleza
- Clínica de Dermatologia
Sobre The Body Firm
Escrito pela empresa
The Body Firm™ was built on a simple belief: skin at every stage deserves targeted care, especially when crepey skin starts to show up on the body, not just the face.
Our mission is to bring the same serious, science-backed approach long reserved for facial skincare to the skin on your neck, chest, arms, and legs. We believe body confidence should be achievable at any stage of life.
Why Customers Choose The Body Firm™
- ✔ Clinically shown formulas powered by TruFirm® Complex
- ✔ Targeted treatments for the neck, chest, arms, and legs
- ✔ Curated collections crafted with care and precision
- ✔ Backed by a 60-day money-back guarantee
Body Care, Reimagined. From Head to Toe.
The Body Firm™ was built on a simple belief: skin at every stage deserves targeted care, especially when crepey skin starts to show up on the body, not just the face. Our mission is to bring the same serious, science-backed approach long reserved for facial skincare to the skin on your neck, chest, arms, and legs. We believe body confidence should be achievable at any stage of life.
What sets us apart is our proprietary TruFirm® Complex, a blend of naturally derived phytonutrients clinically shown to visibly improve the look of crepey skin and help transform its firmness, smoothness, and texture. From rich body treatments and exfoliants to targeted neck and chest care, each formula in our Crépe Erase® collection is thoughtfully crafted to smooth texture, restore elasticity, and renew the skin's natural resilience.
Our Philosophy
At The Body Firm, we believe every woman deserves to feel confident in her own skin. We remain a luxurious line dedicated to elevating body care with the same care, science, and attention to detail our customers have come to trust.
Informações de contato
Estados Unidos
- thebodyfirm.com
3,0
Bom
622 avaliações
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Customer service # has a long wait…
Customer service # has a long wait time, once connected service representative was unable/ unwilling to cancel my membership
, told to go to website to cancel.
Website difficult to navigate….
Need to create account with password, unable to login
I need someone to contact me to cancel my auto delivery….
Date of experience reset button not working
22 de julho de 2026
Resposta da The Body Firm
We're sorry to hear your experience, Jeannie. Your cancellation request has been completed. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing The Body Firm and allowing us to be part of your skin care journey.
Resposta da The Body Firm
Thank you for your feedback and experience, Andrice! We appreciate that you are satisfied on how our team assist you. Thank you for choosing The Body Firm.
I don't like how the business is run.
I like the product, I don't like the service. You cannot cancel when you want to and I want to.
1 de julho de 2026
Resposta da The Body Firm
We're sorry to hear your feedback and the experience you shared, Jeri. Your cancellation request has been completed as of today 7/22/2026. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing The Body Firm and allowing us to be part of your skin care journey.
Product changes
I tried to find a previous product that I was running out of and couldn’t find it on the website. So I ordered something else that looked similar and I hope it was replacing what I had before.
It would be nice if you could say a product is being replaced with this one if you change one.
21 de julho de 2026
Resposta da The Body Firm
Thank you for your feedback and experience, Mary Ann. We appreciate that you value Crepe Erase product. So we can understand how to best assist you, we’d love to know which product you’re looking for. Please don't hesitate to give us a call at 1-800-262-7441 available daily from 7:00 AM–10:00 PM EST. so we can assist you directly.
Customer for eight years
I like that it seems to make a big difference on my chest and arms. I have been using it on my legs and seems to help with the loose skin. The down fall is it has done nothing for the look of cellite. Overall , pleased with results.
21 de julho de 2026
Resposta da The Body Firm
We appreciate you sharing your experience, Christine. We’re delighted to know that The Body Firm has been a welcome addition to your skincare routine and that you’ve noticed positive changes in the appearance of your skin. With regular use of Crepe Erase by The Body Firm products, you can continue working toward achieving even more noticeable improvements over time. Thank you for being part of The Body Firm family.
Don't try to cancel and return your…
Don't try to cancel and return your product. you will pay for shipping of over $17, they provide no labels and they will also deduct about the same amount from your refund for the "free" shipping when they sent it to you. I tried several emails to send them a complaint, including the one given to me by a customer service agent and they are all false. Jane Seymour should be ashamed of herself representing this company!
20 de julho de 2026
Avaliação não solicitada
Resposta da The Body Firm
We're sorry to hear your feedback and experience, Katherine. We’d be happy to review your refund or return request and help get this resolved. Please contact The Body Firm Customer Care team at 1-800-262-7441 available daily from 7:00 AM–10:00 PM EST, so we can assist you directly.
I asked to cancel several months ago
I asked to cancel several months ago. I have called and text. I have been charged $91 every month.
21 de julho de 2026
Resposta da The Body Firm
We understand your concern and apologize for any confusion regarding the charges, Susan. Our Customer Care team would be happy to review your account, explain the billing details, and assist with any changes needed. Please contact The Body Firm Customer Care team at 1-800-262-7441 (7:00 AM–10:00 PM EST).
My skin has never felt so good
My skin has never felt so good ! I would like to ask if I could have a longer interval between deliveries- I don’t use up all of my products between deliveries. Thanks so much.
20 de julho de 2026
Resposta da The Body Firm
Thank you for sharing your experience with us, Barbara! We’re delighted to hear that our products have made such a positive difference in your skincare routine. With The Body Firm membership, you have access to your member portal, where you can easily manage your subscription and make any changes. Our Customer Care team would be happy to help if you have any questions. Kindly contact us at 888-708-2042, available from 7:00 AM to 10:00 PM, so we can assist you directly.
Beautiful
Beautiful, kind and gentle to the skin .I love my kit,it is exactly what my elderly body needs and enjoy.i love the moisture,not greasy or gooey,no residue as it absorbs,it is not a wet substance that just sits or slides on the skin surface.i am always running out of the vit c and hand cream ( I use them every time I wash my hands/arms and keep the hand cream in my purse),I probably have to adjust these 2 items so I don't run out (I keep a tube of hand cream by my bedside drawer as well).I have received wonderful, kind comments on my neck,hands and face.aside, from the sight and presence of arthritic hands, my skin are moist and radiant.i am working hard though on my under eye bugs.i need to adjust my kit to get my neck repair treatment back in my kit soon and get more ,hopefully double the hand cream and vitamin c to keep the glow and protect my skin _ I have to look into my finance situation , make sure I can afford it.i am a 83 yrs old and 23 yrs breast cancer survivor enjoying your kindness products and loving life,I just need to make sure I can afford more than my monthly payment.thank you everyone,jayne Seymour and staff.God Bless Us All and thank you for your time and space!
19 de julho de 2026
Resposta da The Body Firm
Thank you for sharing your experience, Norma! We're delighted to hear that our products have helped you feel confident and comfortable in your skin. With The Body Firm membership, you have access to your member portal, where you can easily manage your subscription and make any changes to add your favorites. Our Customer Care team would be happy to help if you have any questions. Kindly contact us at 888-708-2042, available from 7:00 AM to 10:00 PM, so we can assist you directly.
They told me there was a "minimum"…
They told me there was a "minimum" amount of product I HAD to order each time instead of ordering just wha I needed.
27 de maio de 2026
Resposta da The Body Firm
We’re sorry to hear that your experience did not meet your expectations, Sherry. We appreciate you taking the time to share your feedback. Our subscription includes a minimum of three products per shipment to help support a consistent skincare routine. We understand this may not suit everyone’s preferences, and we’d appreciate the opportunity to better understand your concerns. Kindly contact us at 888-708-2042, available from 7:00 AM to 10:00 PM, so we can assist you directly.
Taylor make
I get to Taylor make my box and the time it comes between. I’ve found I don’t use the product as fast as they were coming so to skip a couple times works for me.
19 de julho de 2026
Resposta da The Body Firm
Thank you for sharing your feedback and experience, Amy! We are delighted to know that you are making the most of the benefits available to you as a valued member. Thank you for choosing The Body Firm!
Like your products very much
Like your products very much. I like looking younger than I am! 😊👍
19 de julho de 2026
Resposta da The Body Firm
Thank you for your feedback, Debbie! We are happy to know that you are enjoying the benefits of our Crepe Erase product. Thank you for choosing The Body Firm.
I love the products
I love the products. The body lotion helps keep my skin smooth. Do you have a lotion that keeps your body skin moist and maybe were can keep the mosquito off. Like a insect repellent but dones smell like one? Have a good scent but you dont know your trying to keep the bugs off of you. This might only be Texas in the south issue. Lol
15 de julho de 2026
Resposta da The Body Firm
Thank you for sharing your feedback with us, Sheila! We truly appreciate your suggestions—they motivate us to continually strive for excellence and deliver an even better experience. Thank you for choosing The Body Firm!
I have tried several times to cancel…
I have tried several times to cancel orders but still get product and are billed.
NO longer want products and NO longer want to be billed.
What else do I need to do to unsubscribe and cancel order?
19 de julho de 2026
Resposta da The Body Firm
Thank you for sharing your experience, Diane, and we apologize for the frustration caused by not being able to cancel sooner. I can confirm your subscription has now been cancelled. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for being part of The Body Firm community.
Numerous attempts at canceling
I've can elephant my order numerous times. It doesnt work for me. I received emails stating you got my cancelation only to be charged 2 months later for an order. As I can't access my emails daily it gets run thru my PayPal account.
7 de setembro de 2025
Resposta da The Body Firm
We're sorry to hear your feedback and experience, Billie. Your cancellation request has been completed today 07/20/2026. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing The Body Firm and allowing us to be part of your skin care journey.
Quick and easy!
6 de julho de 2026
Resposta da The Body Firm
We appreciate you taking a moment to share how Crepe Erase by The Body Firm is working for you, Lynn. It’s wonderful to hear you’re enjoying the results, and we truly value your thoughtful feedback. Thank you for being part of our community.
I specifically asked via the email…
I specifically asked via the email address that was sent to me when I received my last order to please hold any further orders until I said otherwise it was not done and I’ve received yet another order so I’m going to cancel with you altogether. You don’t make it easy to do so.
18 de julho de 2026
Resposta da The Body Firm
Thank you for sharing your feedback, Nicole. We're sorry to hear you weren't able to adjust your upcoming shipment as expected. We'd appreciate the opportunity to review your account and discuss the options available to you. Please contact our Customer Care team at 1-800-207-8952, available daily from 7:00 AM–10:00 PM, and we'd be happy to assist.
your products do what you say they will
your products do what you say they will
delivery is on time
2 de julho de 2026
Resposta da The Body Firm
Thank you for sharing your feedback, Jeannie! We're delighted to know you've had such a positive experience with Crepe Erase by The Body Firm. Thank you for your loyalty and for choosing us to be part of your skincare journey!
Attempts to cancel since March
Attempts to cancel since March; continue receiving statements; have letters stating account has been successfully canceled. Received another statement today 7/18/26.
18 de julho de 2026
Resposta da The Body Firm
Thank you for sharing, Sheila. We understand how frustrating it can be to continue receiving account statements after you’ve requested a cancellation, and we appreciate you bringing this matter to our attention. Please contact The Body Firm Customer Care team at 1-800-262-7441 (7:00 AM–10:00 PM EST) so we can look into your account details and provide further assistance.
Very satisfied customer
Even though it took a little longer to see improvement, my skin felt smooth and less breakouts. I'm really glad that I took the jump and ordered it.
18 de julho de 2026
Resposta da The Body Firm
Thank you for sharing your experience, Linda! We're so happy to hear that it helped leave your skin feeling softer and looking healthier. We're grateful to have you as part of Crepe Erase by The Body Firm family!
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