The boxes have been great and the service from Desmond Jones was very helpful, pleasant on the phone and understood what I was looking to do which I appreciate. The website is very misleading in r... Ver mais
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Veja o que dizem as avaliações
The boxes are fine but good luck cancelling. They force you to call and make it as inconvenient as possible. Transparent subscription company tactic: easy to sign up by email. But sorry, the onl... Ver mais
Lovely quality suprise boxes, and they gave me a discount when I explained that I couldn't afford the montly gin selection. Unfortunately I've now had to cancel altogether. Nice customer service when... Ver mais
I have looked forward to my monthly boxes for the past year! I love the variety of gins and overall have a fantastic experience with the curious drinker! Unfortunately I had to cancel due to an overs... Ver mais
Detalhes da empresa
Escrito pela empresa
The Curious Drinker is the UK’s leading discovery club for drinks enthusiasts who love exploring something new. Every month, members receive a surprise box showcasing exceptional spirits and drinks from independent and high-quality producers, paired with mixers, cocktail ingredients and curated treats, plus our club magazine. We inspire curiosity through flavour, craftsmanship and memorable drinks experiences.
Informações de contato
Alpha House, 100 Borough High Street , SE1 1LB, London, Reino Unido
- members@thecuriousdrinker.com
- thecuriousdrinker.com
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 48 horas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
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Don't expect to ever cancel
Don't expect to ever cancel. You have to phone up and then when you do cancel they dont actually do it and you receive another charge and delivery. Be warned!

Resposta da The Curious Drinker
nice drink and good service but be…
nice drink and good service but be careful - they make you call to cancel.
Offensively difficult to cancel.
Not only did this company cause me to lose thousands of pounds by converting the Gin Bond 2 investments into probably-worthless shares, but then they added insult to injury by making it impossible to cancel without making a telephone call and listening to a bunch of marketing spiel. It should be illegal that once I had told them in writing that I wanted to cancel and they'd confirmed in writing that they'd received that message, I should still have to telephone. As a matter of policy, I never resubscribe to any subscription that behaves like that when you want to cancel, so bye, Curious Drinker, if I could give you zero stars I would.
Impossible to cancel
Impossible to cancel. Online form for membership management progresses so far then gives you a number to call with a recorded message that plays on loop.

Resposta da The Curious Drinker
Anna was very helpful
Always such a treat to receive a gin…
Always such a treat to receive a gin box. Ginned magazine is great, with lots of wonderful cocktail suggestions. The snacks are unusual and very nice. The customer services team are very helpful too. Anna from customer services was very helpful in assisting me with my query.
Fantastic Experience with The Curious Drinker
I’ve had an absolutely brilliant experience with The Curious Drinker. The boxes they deliver are excellent, really well put together, thoughtfully curated, and packed with great products. The value for money is outstanding, especially considering the quality and variety you get each time.
Every delivery has felt like a treat, and it’s clear a lot of care goes into what they do. Highly recommend to anyone looking for something fun, different, and great value.
Should out to Desmond who was very professional & friendly over the phone
Anticipated
It is exciting to anticipate what will be included. Always enjoy unpacking the box and finding the story behind the gin and different ways to drink it. Several tonics and mixers included.
Many thanks to Anna
Many thanks to Anna, very professional and friendly approach. solved the issue within seconds.
Professional service from the out set…
Professional service from the out set from Desmond
Customer service very good
Anna was very helpful when cancelling my membership for me, thank you.
Would've been 5 stars for the fantastic…
Would've been 5 stars for the fantastic rum and mixer box. I've ordered a few and they've all been value for money.
Losing two stars for not being able to cancel online. As others have said, it's not for feedback but to offer incentives to stay.
My Gin Box. I have been a member for a while and I…
I have been a member for a while and I look forward to getting my box each month the gin and the mixers are mine the rest (I call treats) they go to my best friend and her boys except for any chocolate that becomes mine
I would also add that your customer service is the best
Great customer service from Desmond
Great customer service from Desmond. Thanks!
Love The Curious Drinker package it…
Love The Curious Drinker package it lets you try different things that you would not have tried without The Curious Drinker packages love it ❤️
Great Box This Month.
Great box this month.
Cracking gin which is made better with the addition of a single drop of Grapefruit Essence and a straight tonic water like Schweppes or Fever Tree. Also best served with a slice of Grapefruit rather than the usual Lemon or Lime. The bottle is really nice, I must find something to do with it once it's empty.
Loved the Tortilla Chips. I used them to scoop up freshly made Chilli Con Carne with Sour Cream on top, a very pleasant way of serving Chilli instead of the usual rice.
The Chocolate Coconut bites were brilliant. No where near as sweet as Bounty, and better for it as you could really taste the Coconut.
I had called up to cancel my subscription
I had called up to cancel my subscription, Anna was extremely helpful and helped me sort it out with no problems. Amazing customer service!
The concept is great but sneaky sales tactics
The concept is great, if a little expensive. However what I really think is wrong is the fact you cannot cancel on the website. If you try and do this on a mobile phone it just sends you in an endless loop. You need to do it on a desktop computer which will then give you a number you have to call and listen to their sales pitch. There is no way to find this number of their website. All a bit too sneaky for my liking - if it had been easier to cancel I may have come back but this has put me off ever returning.

Resposta da The Curious Drinker
Yet another complaint about the…
Yet another complaint about the difficulty of cancellation. All my points were lost with the switch from craft gun club and now it is impossible to cancel, remove my card or anything. The personal experience James refers to is just absolute rubbish. They wouldn’t hide their phone number if that was the case. The fact that you have to email to get a phone number they don’t answer is ridiculous!

Resposta da The Curious Drinker
Lovely gins.
My parcel was very well packaged, with lovely gins and great treats to accompany them. When I spoke to Desmond on the telephone, he was extremely friendly, polite and helpful. Great customer service.
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