The boxes have been great and the service from Desmond Jones was very helpful, pleasant on the phone and understood what I was looking to do which I appreciate. The website is very misleading in r... Ver mais
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Veja o que dizem as avaliações
The boxes are fine but good luck cancelling. They force you to call and make it as inconvenient as possible. Transparent subscription company tactic: easy to sign up by email. But sorry, the onl... Ver mais
Lovely quality suprise boxes, and they gave me a discount when I explained that I couldn't afford the montly gin selection. Unfortunately I've now had to cancel altogether. Nice customer service when... Ver mais
I have looked forward to my monthly boxes for the past year! I love the variety of gins and overall have a fantastic experience with the curious drinker! Unfortunately I had to cancel due to an overs... Ver mais
Detalhes da empresa
Escrito pela empresa
The Curious Drinker is the UK’s leading discovery club for drinks enthusiasts who love exploring something new. Every month, members receive a surprise box showcasing exceptional spirits and drinks from independent and high-quality producers, paired with mixers, cocktail ingredients and curated treats, plus our club magazine. We inspire curiosity through flavour, craftsmanship and memorable drinks experiences.
Informações de contato
Alpha House, 100 Borough High Street , SE1 1LB, London, Reino Unido
- members@thecuriousdrinker.com
- thecuriousdrinker.com
3,9
Muito Bom
5 mil avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
I am extremely disappointed with the…
I am extremely disappointed with the level of customer service I have received.
After previously cancelling my subscription, I was advised that another subscription box was due to be sent. I contacted customer services by email immediately to explain that I did not want the box and believed the subscription had already been cancelled. I was then informed that it was “too late” to stop the box from being sent.
I subsequently requested that the subscription be cancelled to prevent any future deliveries, only to be told that this could not be done by email and that I would need to call instead. When I phoned, I was left waiting on hold for approximately 15 minutes, which added further frustration to an already poor experience.
The quality of customer service has noticeably declined since the company changed ownership/name. Under Craft Gin Club, customer service was excellent, with issues handled quickly and efficiently. Unfortunately, my recent experience has been the complete opposite, with poor communication, unnecessary inconvenience, and a lack of flexibility in resolving a straightforward issue.
As a long-standing customer, this experience has left me very dissatisfied and has significantly reduced my confidence in the company.
I will not be recommending this company to any of my friends and colleagues
24 de junho de 2026
Avaliação não solicitada
Resposta da The Curious Drinker
Hi Amanda, Thank you for taking the time to leave your review.
We've looked into your account and can see that, following your previous email, we replied with the steps required to complete your cancellation. However, those steps were not completed, which is why your membership remained active and your next renewal was processed.
Once a monthly renewal has been processed and your box has entered our fulfilment system, we're unfortunately unable to stop it from being dispatched. However, if you no longer wish to keep it, we do offer a straightforward returns process. Simply get in touch with our team and we'll explain how to return the box.
Regarding the phone call, our average cancellation call takes around two minutes, including wait time. On busier renewal days, wait times can occasionally be longer. For example, on the 23rd of this month, our average wait time was around six minutes due to increased call volumes.
We appreciate that calling to cancel isn't everyone's preferred option, but we do require this to ensure memberships are closed correctly, answer any final questions and prevent any confusion over future renewals.
Finally, we'd like to clarify that while our brand has evolved from Craft Gin Club to The Curious Drinker, our commitment to providing a great service remains the same, and we're continually reviewing our processes based on member feedback.
If you have any further questions or need any assistance, our team will be happy to help.
Kind Regards,
James
Memberships Executive
BEWARE!
BEWARE!! Do not sign up for a subscription to any of their services. I cancelled my subscription in May with great difficulty as it’s impossible to cancel on line. They have then taken another payment this month without permission to restart the subscription although I emailed disputing this. They are trading under 2 names Craft Gin and Curious Drinker!! Please just avoid and buy elsewhere
24 de junho de 2026
Avaliação não solicitada
Resposta da The Curious Drinker
Hi Amanda, Thank you for your review.
We've looked into your account and can see that when you contacted us in May, we replied with the steps required to complete your cancellation. However, those steps were not completed, which is why your membership has remained active.
We've now sent you another email with the cancellation process. Once this has been completed, your membership will be cancelled.
For clarity, memberships cannot be cancelled by email alone. Members are asked to complete our cancellation process, which includes a short phone call. The average call takes around two minutes, including wait time, and ensures memberships are closed correctly while giving members the opportunity to ask any final questions.
We'd also like to clarify that Craft Gin Club and The Curious Drinker are part of the same group, we've gone through a rebrand, but memberships are never restarted without a member having an active subscription.
If you have any further questions after receiving our latest email, our team will be happy to help you complete the process.
Kind Regards,
James
Memberships Executive
I have had a great experience
I have had a great experience with The Curious Drinker! I love discovering new gins and i just had the Hugo Spritz box and that was amazing, i will likely order another one
19 de junho de 2026
Avaliação não solicitada
Took way to long to get in touch ..
Took way to long to get in touch ... on and off over 2 days with an email response telling us to try and call again! Not a good example of customer service
24 de junho de 2026
Avaliação não solicitada
Resposta da The Curious Drinker
Hi Lynn, Thank you for your feedback.
We're sorry you felt our response time wasn't up to your expectations.
Our team responds to all emails within two working days, and we're proud of the level of service we provide to our members. While we appreciate that waiting for a reply can be frustrating, we work hard to ensure every enquiry receives a helpful and considered response.
If your query related to cancelling your membership, we would have advised you to call our team, as cancellations are completed over the phone. This allows us to ensure memberships are closed correctly, answer any final questions and gather valuable feedback. The average cancellation call takes around two minutes, including wait time, although wait times can occasionally be longer on our busiest renewal days.
Thank you for taking the time to share your experience. We continually review member feedback to help us improve our service even further.
Kind Regards,
James
Memberships Executive
Don’t trust this company Fake scammers
Horrible absolutely terrible customer
Service,,, I’ve emailed and wrote messages
Over and over
Now they took 3 payments of
£47 in 2 days
11/06/26
23/06/26
24/06/26
And I’m on bi-monthly these lot are scammers
And it’s fraud I’ve reported this to my bank
And I have to wait 7 days to get money back
And stop payment
I’ve sent my phone number and email
Repeatedly,. And no one replies ever
I want to cancel and it says go on the web
Page,, their web page has no access to
Cancellation,,,,
Scammers,, theft and don’t care
It’s not even worth £47
It’s a scam and they will reply to this
With some cocky comments n attitude
Reckoning to help
Don’t trust this company
Fake and theft they’ve have had ample opportunity
To get in touch with me
24 de junho de 2026
Avaliação não solicitada
Resposta da The Curious Drinker
Hi There, First and foremost, The Curious Drinker is not a scam. We are a legitimate subscription service with thousands of members who receive their monthly or bi-monthly boxes as expected.
We've attempted to contact you regarding your concerns but, unfortunately, haven't received a response. At this stage, we're unable to investigate your account without hearing back from you. If you'd like us to look into this, please email us at members@thecuriousdrinker.com. You'll know your message has reached us because you'll receive an automatic acknowledgement. If you don't see this, we recommend checking your spam or junk folder, as our replies can occasionally end up there.
From the dates you've included in your review, it appears you signed up on 11/06/26. As explained during the sign-up process, we are a subscription service, and all members are billed on the 23rd of each month, with deliveries taking place during the first week of the following month. These billing and delivery schedules are clearly outlined before joining.
Regarding your comment that nobody replies, we respond to every customer enquiry. Our average response time is around 24 hours, and we aim to reply to all support tickets within 48 hours.
You also mention that the box isn't worth £47. We respectfully disagree. In fact, every box contains products with a retail value exceeding £47. If you're happy to get back in touch, we'd be more than happy to provide a full value breakdown of the contents of your box.
We genuinely want to resolve this for you, but we can only do so once we're able to locate your account and discuss the issue directly. We look forward to hearing from you so we can investigate this properly.
Kind Regards,
James
Memberships Executive
I needed to cancel for personal reasons.
I needed to cancel for personal reasons. I was dealt with professionally and courteously. I have enjoyed all the gins I have received over time, some more than others and hope to rejoin once circumstances change.
24 de junho de 2026
Avaliação não solicitada
Warning to Members: Sneaky Subscription Practices
I have been a member of Craft Gin Club/The Curious Drinker for many years, but their newly launched website has hidden the option to skip or cancel boxes deep under the "Change Frequency" tab. Because of this, I was automatically charged.
When I immediately exercised my statutory 14-day cooling-off rights, customer service ignored my emails and tried to claim company policy overrides UK law. I have had to force a chargeback through Barclays bank and have reported them to Trading Standards under the Digital Markets, Competition and Consumers Act 2024.
Check your accounts and look under the frequency tab if you need to skip!
In response to The Curious Drinker:
1. Buried Settings & Friction: The "Skip Box" tab used to be clearly visible at the bottom of the Manage Plan page. Moving it so a member must click "Change Plan" then "Change Frequency" just to find "Skip Box" is the exact definition of a buried setting. A user-friendly design puts a single-click skip button on the main dashboard. Your website redesign creates unnecessary friction to trap cancellations, which directly breaches the Digital Markets, Competition and Consumers Act 2024 (DMCC).
2. Misleading Statutory Rights: You do not honour statutory rights; you force sales. When I asked to cancel within hours of order confirmation, your team replied: "If you cancel on or after the charge date, you'll still receive the upcoming box." This is a corporate bluff. Company T&Cs do not override the UK Consumer Contracts Regulations 2013. Consumers have a statutory 14-day cooling-off period from the moment payment is taken. Claiming otherwise is legally invalid.
3. Hidden Financial Penalties: Calling your 30-day return policy "generous" is misleading. You expect customers to pay out-of-pocket to return a heavy box of liquids, even when they exercised their statutory right to cancel before it shipped. Forcing customers to pay high courier fees to return a box shipped against their explicit notice is a financial penalty for your flawed system.
4. Ignored Emails & Bank Chargeback: You told me to email your team, but I have contacted them three times now and have been completely ignored outside of automated templates. Because you refused to honour my legal right to cancel, I have initiated a Chargeback Dispute with my bank for breaching my statutory rights.
Your dismissive response to a genuine review proves your poor customer service. Doubling down won't change the fact that these practices bypass UK consumer law. I urge other members to refuse these forced sales, check their rights, and report these subscription traps to Trading Standards via Citizens Advice.
23 de junho de 2026
Avaliação não solicitada
Resposta da The Curious Drinker
Hi Caroline, Thank you for your review.
The option to skip your next box is available within the members' area and is not hidden. Once you've signed into your account, simply select Change Plan > Change Frequency > Skip Your Next Box. This journey is available as soon as you log in, allowing members to manage their deliveries whenever they wish.
We'd also like to address the comments regarding cooling-off rights. We fully honour our customers' statutory rights. In fact, we go beyond the legal minimum by offering a 30-day returns policy. If you receive a box that you no longer want, you have up to 30 days to return it, giving members significantly longer than the standard cooling-off period.
We do not seek to prevent members from managing their subscriptions or exercising their consumer rights, and we certainly do not operate "sneaky" subscription practices. Our aim is to provide members with flexible ways to manage their membership while offering a generous returns policy should they change their mind.
If there are any outstanding issues with your account, we'd be happy to look into them. Please contact us at members@thecuriousdrinker.com and our team will be happy to assist.
Kind Regards,
James
Memberships Executive
Very poor service
Very poor service.
mis lead before purchasing.
Poor communication and lied during that and then radio silence. still no product shipped either.
very poor customer service.
*** I KNEW IT WAS A SUBSCRIPTION SERVICE. but you said it would have been dispatched on no later than the Thursday. still has not been dispatched and still not replayed to my emails.
16 de junho de 2026
Avaliação não solicitada
Resposta da The Curious Drinker
Hi Khye, Thank you for your feedback.
When joining The Curious Drinker, we make it clear throughout the sign-up process that you're purchasing a subscription, with multiple reminders before checkout is completed. Following sign-up, members also receive a series of emails explaining how their membership works, including how to manage, pause or skip future boxes.
We're proud of both our membership experience and the service our team provides, so we're disappointed to hear your comments regarding communication. If your order is still outstanding, we'd encourage you to contact our team at members@thecuriousdrinker.com so we can look into it and provide an update.
We appreciate you taking the time to share your feedback.
Kind Regards,
James
Memberships Executive
Very friendly and helpful.
23 de junho de 2026
Avaliação não solicitada
The way that the Young Lady Anna
The way that the Young Lady Anna, actioned my issue and resolved my concerns.
23 de junho de 2026
Avaliação não solicitada
Desmond was really helpful on the…
Desmond was really helpful on the phone. I am still waiting for confirmation of a refund (due to an error and subscription not being cancelled on the website) so I may submit another review at that point. So far the customer service has been good.
23 de junho de 2026
Avaliação não solicitada
They do not send reminders prior to…
They do not send reminders prior to charging you. If they sent an email in advance it would allow you to pause or skip. All they do is charge you and make it impossible to cancel even though there is plenty of notice. In addition, I couldn’t get into my account to check as it kept saying ‘there is a problem’. Also, although I have now cancelled my membership on the website, they expect me to phone as well. Assume it’s to try and persuade me to stay- no chance.
23 de junho de 2026
Avaliação não solicitada
Resposta da The Curious Drinker
Hi Liz, Thank you for taking the time to share your feedback.
Our monthly membership payments are taken on the 23rd of each month, and this date remains the same each month so members know when to expect their payment.
Members can pause, skip or make changes to their subscription at any time before their monthly order is processed. Once an order has been processed, we're unfortunately unable to stop it, but members are never stuck with a box and can return it to us in line with our returns process.
To complete a membership cancellation, a quick phone call is required. This allows our team to ensure your cancellation is processed correctly, answer any final questions and gather valuable feedback from our members.
We appreciate your comments and will take your feedback on board as we continue to review and improve our member experience.
Kind Regards,
James
Memberships Executive
Avoid these scammers
Avoid these scammers. I emailed to cancel my subscription, and they said I needed to call them. I stayed 10 minutes on the line without any answer, then they hung up.
23 de junho de 2026
Avaliação não solicitada
Resposta da The Curious Drinker
Hi Daniel, Thank you for your feedback.
We're sorry to hear you were frustrated by the cancellation process. Membership cancellations do need to be completed over the phone, as it gives our team the opportunity to answer any final questions, gather feedback and ensure everything is processed correctly.
While our average call wait time is around 2 minutes, we do experience busier periods where waits can be a little longer. However, we're sorry to hear you were unable to get through on this occasion, as that's certainly not the experience we want for our members.
If you still need any assistance, please email us at members@thecuriousdrinker.com. Our team will be happy to help with any customer service enquiries by email, while our phone line is dedicated to membership cancellations.
Kind Regards,
James
Memberships Executive
A good introductory offer but I decided…
A good introductory offer but I decided not to take out a regular subscription. Anna helped me to cancel in a clear friendly and highly professional way
23 de junho de 2026
Avaliação não solicitada
I ordered a sample box but was not
I ordered a sample box but was not impressed and emailed to say I did not want any more parcels but they kept sending them charging me £47 a month they have ignored my requests to stop sending more of their crap iwill have to get my bank to stop payments
23 de junho de 2026
Avaliação não solicitada
Resposta da The Curious Drinker
Hi Mr Colin, Thank you for your review.
We're sorry to hear that you weren't impressed with your first box.
We would, however, like to clarify that membership cancellations cannot be completed by email. To cancel a membership, we ask members to give our team a quick call so we can ensure the account is closed correctly and answer any final questions. The average cancellation call takes around two minutes, including wait time.
From your review, it doesn't appear that your membership has been cancelled through our normal process. If you still wish to cancel, please contact our team and we'll process this for you as quickly as possible. If you're unable to locate the cancellation number, simply email us at members@thecuriousdrinker.com and we'll be happy to provide it.
We'd also recommend not cancelling payments directly through your bank before your membership has been properly closed, as this does not automatically cancel an active subscription and can lead to unnecessary complications. If you've recently been charged for a box you no longer want, please get in touch with us as we also have a straightforward returns process and will be happy to explain your options.
We look forward to helping you resolve this.
Kind Regards,
Sophie
Memberships Executive
Cancellation
Anna dealt with my cancellation very well - the usual offers were made to me but I'd already decided to cancel completely. I've had a few nice bottles during my short time with the Curious Drinker. The one downside I thought was the fact that the magazine stated that all the products in the last box were all vegan. Then in the same magazine it went on to tell the story of one of the bottles being made with honey from a local bee type. These things need to be more accurately described and verified by 'barnivore' for instance.
22 de junho de 2026
Avaliação não solicitada
Shocking service with no refund.
My first (welcome) and second box arrived damaged, the second box was ripped and taped back up with all the items missing excluding the small pack of chocs and broken pack of nachos. When reporting this (with photos), I went through about 6 emails trying to get a refund, battled to cancel my membership several times and then was told to return the items for a refund. Shocking and stressful service!! Ive reversed my credit card charges due to getting no support.
1 de junho de 2026
Avaliação não solicitada
Resposta da The Curious Drinker
Hi Jay, Thank you for your feedback. We're sorry to hear that you were left feeling disappointed.
Your first box was our Free Taster Box, for which only postage and packing was charged. When you contacted us to report that one of the snacks had been damaged, we apologised for the inconvenience and offered a discount on your next box as a goodwill gesture. When you advised this wasn't satisfactory, we then issued a full refund of your postage and packing costs.
We take customer service very seriously and always aim to resolve issues fairly and promptly. Where items are reported as significantly damaged or missing, we do investigate and, where appropriate, may request their return as part of the claims process.
We wish you all the best moving forward.
Kind Regards,
Sophie
Memberships Executive
Membership cancellation is made as difficult as possible
The only way to cancel your membership is by phone. You cannot cancel via their website or by email. This is very frustrating and deeply inconvenient. And I was on hold for over 20 minutes, with a mindless automated message on a constant loop. And of course, they beg you not to cancel when you eventually speak to a human being. All in all, this was a dreadful customer service experience and I can confidently say that I will never sign up for a subscription from The Curious Drinker ever again. I'd recommend you to avoid them too, unless you enjoy being frustrated.
23 de junho de 2026
Avaliação não solicitada
Resposta da The Curious Drinker
Hi Daniel, Thank you for taking the time to leave your feedback. We're sorry to hear that your cancellation experience was so frustrating.
We appreciate that calling to cancel isn't everyone's preferred option. However, we do ask members to call us so we can ensure memberships are closed correctly, answer any final questions and gather valuable feedback. While our average cancellation call takes around two minutes, including wait time, there can unfortunately be longer waits on our busiest renewal days due to higher call volumes, and we're sorry if this was your experience.
During the call, our team may let members know about options such as skipping or changing their subscription, but these are simply offered as alternatives. If a member wishes to cancel, we will always process their request.
While cancellations cannot be completed by email, members who are unable to locate the cancellation number can email us at members@thecuriousdrinker.com, and we'll be happy to provide it and assist with any account queries.
We genuinely value all feedback, even when members choose to leave, and we're sorry that we didn't leave you with a better final impression. If a renewal has already been processed, we'd also like to reassure you that you're never stuck with a box. We have a straightforward returns process, and our team will be happy to explain how to return it if required.
Thank you again for sharing your experience.
Kind Regards,
Sophie
Memberships Executive
Absolute Farce to cancel
Absolute Farce to cancel much like what everyone else has said here.
They do not offer the information to cancel or call them on their website, their 'contact us' page it broken conveniently so you cannot get their number.
I used their messaging service requesting to cancel THREE Times and not one time did I get a response advising I had to call or any confirmation of even receiving my messages.
Now on hold for an extortionate amount of time just to tell them to jog on.
Cant wait for the sales bs I am about to be exposed to.
Why make it so difficult and cause your ratings to bomb by restricting people instead of accepting it? such a horrid tactic.
I have been asked if id like a call back and to put my mobile number in and im refusing, after several times and 6minutes on hold it says 'goodbye' and disconnects the call! Absolute Scam, this cant be legal.
Also, now when you try to key in your mobile number it ignores it. No way is any of this ok.
Hillerious cut and paste response from the company but no acknlowledgement of their contact page being broken or the fact their phone cut off the call at 6 minutes.
Its ok, if you sign up to an online pre-pay card and put a £1 on it, you can change your bank details to that card and never think of it again people, I used HyperJar <3
23 de junho de 2026
Avaliação não solicitada
Resposta da The Curious Drinker
Hi Sara, Thank you for your feedback. We're genuinely sorry to hear how frustrating you've found the cancellation process.
We do ask members to call us to cancel their membership, as this allows us to ensure cancellations are processed correctly, answer any final questions and gather valuable feedback. The average cancellation call takes around two minutes, including wait time.
If you experienced long hold times or issues with the callback system, we sincerely apologise. Today is one of our busiest days of the month as subscription renewals are processed, which can result in higher than normal call volumes. That said, we appreciate how frustrating this can be and are continually reviewing ways to improve the experience.
We're also sorry to hear that you felt your messages weren't responded to. We certainly don't ignore members, every query received by us would have sent you an auto-response and we respond to all queries within 48 hours, on average within 24. So if you haven't received a response, your email may have not reached us.
Finally, we'd like to reassure you that no member is ever stuck with a box. If your renewal has already been processed and you no longer wish to receive it, simply get in touch with us and we'll explain our straightforward returns process so the box can be returned and the matter resolved.
If you're still experiencing any issues, please email us at members@thecuriousdrinker.com and we'll be happy to help get everything sorted as quickly as possible.
Kind Regards,
Sophie
Memberships Executive
Stupidly hard to cancel a subscription
Stupidly hard to cancel a subscription. They claim that it is easy to find the cancellation button in the members area but I isn't even labelled as a cancellation button it's labelled as "Want to take a break? Click here."in tiny writing under a box. You then have to go through a questionnaire to find a phone number to then call them to go through the same questionnaire you have already done, so they didn't need to change it for the sake of getting more feedback did they?
To top it off my partner who received a taster box as a add on gift through DIFFERENT website has now been charger for a subscription he did not sign up to.
Absolute scummy business tactics with no justification.
12 de junho de 2026
Avaliação não solicitada
Resposta da The Curious Drinker
Hi Eve, Thank you for taking the time to leave your feedback. We're sorry to hear that your experience has left you feeling so frustrated.
We appreciate that our cancellation process isn't everyone's preferred approach. Within the members' area, members can access the cancellation journey via the "Want to take a break?" option, where we first offer alternatives such as skipping or changing a subscription. If a member still wishes to cancel, they are simply asked to call our team. The average cancellation call takes around two minutes, including wait time, and allows us to answer any final questions, gather feedback, and ensure memberships are closed correctly.
Regarding your partner's account, we'd like to clarify that we cannot create a subscription on someone's behalf. If your partner has been charged for a subscription, they would have had to create a membership themselves, agree to our Terms & Conditions during sign-up, and would then have received a series of emails confirming their membership, account details and upcoming renewals.
We'd also like to reassure readers that no one is ever "stuck" with a box. If a member receives a delivery they no longer wish to keep, we have a straightforward returns process in place. Simply get in touch with our team and we'll explain how to return the box so we can resolve the matter as quickly as possible.
As we can't identify your account from your review, please contact us at members@thecuriousdrinker.com and we'll be happy to investigate both accounts, answer any questions and help resolve any outstanding issues.
We appreciate your feedback and are always reviewing our processes to ensure we provide the best possible experience for our members.
Kind Regards,
James
Memberships Executive
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