Their rating on here means no company should be using them to send out orders. Still no package, still no update, no response to emails for five days. Trash company. Why are companies using them to d... Ver mais
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Veja o que dizem as avaliações
We have worked with The Delivery Group for over ten years and the relationship goes from strength to strength. What sets them apart is the genuine access to senior management and the depth of market k... Ver mais
A empresa respondeu
The Delivery Group has not only been great in handling our e-commerce packets over the past 4 years, but also a fantastic partner to help our business grow. Matt, our account manager is always at th... Ver mais
A empresa respondeu
Not very impressed at all. They take an age, compared to other couriers. The tracking is completely shambolic, updating on every thing that happens to your parcel (14 steps in 3 days, none of which in... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The Delivery group offers a wide range of Bespoke logistics services, powering E-commerce solutions domestically and internationally. We solve your complex shipping needs whether this be single piece items, Fulfilment solutions, Technology or specialised services, we are on hand to help.
Informações de contato
Unit 2, Catalina Approach, Omega South, WA5 3UY, Warrington, Reino Unido
- 0333 011 1999
- newbusinessteam@thedeliverygroup.co.uk
- thedeliverygroup.co.uk
2,8
Bom
109 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 61% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Atrocious company
I really don't know what is going on with this company, but it is obvious by the other reviews that my problem with them is not an isolated incident.
I ordered from a company through Amazon and they used T.D.G to send the parcel. This parcel only had to go 83 miles from Bromwich to Manchester (1 hour 30 in a car). Just tried to use the tracking number and there is absolutely no updates I am now at day 6 the estimated latest delivery time has passed, love and behold still no sign of my parcel (I've waited in for them the last two days as well).
I would never advise anyone to use this company. I say this going from my own experience of them and other people's reviews about them on here and I will be now checking any seller I deal with on Amazon U.K and will not purchase if they use this company for the delivery.
10 de junho de 2021
Avaliação não solicitada
Pointless tracking number
Ordered an item from Amazon Marketplace with a delivery window of 1st to 4th June. Now told it is running late with the window moved to 6th to 9th June. I know delays happen but my main complaint is being given a useless tracking number. When I enter the number on The Delivery Groups tracking page they ask me which courier it is with. How do I know? What's the point if the number doesn't tell them. Get your act together!!
Tony
6 de junho de 2021
Avaliação não solicitada
Resposta da The Delivery Group
Hi Tony, Please can you send the details of your shipment to newenquiries@thedeliverygroup.co.uk and I will get someone to contact you to discuss. Thanks Louise
Absolutely shocking service
Absolutely shocking service from The Delivery Group in the U.K. We use a 3PL Partner and use The Delivery Group as our International shipping service. Unfortunately, that was a terrible decision, as their international service is terrible and can take over 2 months for our parcels to arrive with our Customers. 2 months!? We are still waiting for a resolution to a number of delivery issues, however their team seem to dismiss our issues with a simple, please speak to your 3PL firm. Effectively washing their hands of the issues THEIR terrible service is causing our business. What's the point in that, we are going direct to you to resolve the issues faster, but you seem to completely pass the buck. Terrible, terrible service and I would avoid using them like the plague.
18 de fevereiro de 2021
Avaliação não solicitada
2 weeks to receive a parcel
Ordered an item off Amazon and it took 2 weeks for The Delivery Group to deliver it. Ended up being delivered by the Royal Mail postman.
12 de dezembro de 2020
Avaliação não solicitada
waiting for goods to turn up 2 weeks…
waiting for goods to turn up 2 weeks after was told would be here ??? ive gone through feedback with ebay to get my money back ???? dont use this sad company its totally unfit
29 de julho de 2020
Avaliação não solicitada
Very good Company to work.
Very good Company to work.
Andy very helpful.
we recommend to everyone.
4 de dezembro de 2019
Avaliação não solicitada
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