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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Complete scam! Enrolled my in an automatic monthly subscription without my knowledge or consent. The product is trash and comes in a tiny little sample size. Beware of anyone promoting this company! F... Ver mais

Avaliado com 1 de um total de 5 estrelas

I've previously purchased from them and had no issues. However I'm now in the same boat as others that have shared their experiences. I ordered in Feb, and after receiving a tracking notice that... Ver mais

Avaliado com 5 de um total de 5 estrelas

I am ver passionate about skincare. I highly, 100 percent recommend shopping with The Formula Skincare. Their customer service is amazing! Very kind and caring, extremely helpful! They respond very qu... Ver mais

Avaliado com 5 de um total de 5 estrelas

I came across The Formula Skincare when looking for a specific eye cream in Australia. Their site has all brands I hear about in my YT beauty channels (Mostly American) whose links don't often ship to... Ver mais

Detalhes da empresa

  1. Centro de Saúde e Beleza
  2. Loja de Cosméticos

Escrito pela empresa

The Formula is a skincare focused online retailer and educational platform. We curate only the best and proven skincare products, based on the needs of skin and brand ethos. The right skincare for the right reasons. Official Australian retailer for much loved brands fro, around the world like Timeless Skincare, Geek & Gorgeous, Ausceuticals & Regimen Lab.


Informações de contato

3,3

Bom

O TrustScore é 3.5 de um total de 5

149 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great customer service

I have purchased a number of products on a number of occasions and the experience has been very consistent with prompt delivery and all products as described and expected. I then recently had one of the products’ packaging break after using for a couple of weeks. I contacted the team for advice if this happens again, as I love the product and repurchased it. To my surprise I was shipped a replacement product. Wonderful customer support and highly recommended this website and company.

21 de janeiro de 2023
Avaliado com 1 de um total de 5 estrelas

I wanted to give it back because it…

I wanted to give it back because it smelt bad but according to someone from your organisation said i could not because the color of the liquid was not yellow. In other words i could not refund, regardless if it stunk or not.

20 de dezembro de 2022
logotipo da The Formula Skincare

Resposta da The Formula Skincare

Hi Joanna,

Just going to post our previous reply here as we notice you have posted this review several places. We are hopeful that you just haven’t seen our previous reply and email on the other platforms resulting in the several reviews. Please do reach out if you genuinely want a resolution. Thanks Joanna.

“Hi Joanna, Thank you for your purchase and your review. Any and all feedback is always welcomed. I can see that someone from the team sent you a response to you your enquiry and have requested some further info/pictures of the product to help you determine whether the products quality has been compromised. I can also see that they have offered to replace/refund the item if it is oxidised or compromised. I see that as a gesture they also offered you a credit for the cost of the item if it was just a change of mind/self preference of not liking the product. Also they have offered to consult/guide you personally to help you choose a replacement product that you will enjoy. These offers are still valid if you would like to reply to the email sent to you and someone can assist with the above. Of course if you believe we should or could handle these sorts of things better then please do shoot us an email to hello@theformulaskincare.com as we are always open to any feedback. Thanks Joanna. I hope you have a lovely day and fantastic holiday period. Regards, The Formula :)”

Avaliado com 5 de um total de 5 estrelas

Wonderful products and service

The Formula Skincare really care about their customer service. The deliveries are fast and i love their products, especially Timeless and Geek and Gorgeous. Keep up the great work Julia.

28 de dezembro de 2022
Avaliado com 5 de um total de 5 estrelas

Carefully Curated Skincare

They have a carefully curated range of skincare & have made some lovely indie skincare brands available in Australia. I recently had two new Geek & Gorgeous moisturisers on pre-order & my order was immediately dispatched once the products were in stock (earlier than estimated). My delivery arrived express & included a personalized written note from one of the co-founders which really makes it extra special. They are also responsive to customers via email. the Formula Skincare blog and YouTube channel is also quite informative & a good point of reference to skincare newbies 👌🏾

17 de novembro de 2022
Avaliado com 5 de um total de 5 estrelas

Vitamin C

The consistency is very watery and absorbs very well. I’m yet to see effect of this as it’s too soon to comment.

24 de novembro de 2022

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