The Grass People  Avaliações 66

O TrustScore é 3 de um total de 5

3,2

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Easy to order what I needed, delivered promptly. Only waited until now to review because two bags of seed I purchased have become a lush green lawn so I’m very happy.

Avaliado com 1 de um total de 5 estrelas

No customer service. I placed annorder for feed and weed and grass seed. At checkout it automatically processed the order without my input and then confirmed delivery to a house I have not lived in f... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered seed, never received item. explained the situation to them that DHL delivered to wrong house, asked for refund multiple times and they kept trying sort it with DHL on my own time... O... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I’ve ordered from The Grass People twice and have had a brilliant experience both times. Their website is incredible, really informative but if I’ve ever had any questions, their customer service have... Ver mais


Informações de contato

3,2

Bom

O TrustScore é 3 de um total de 5

66 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 40% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

No customer service.

No customer service.
I placed annorder for feed and weed and grass seed. At checkout it automatically processed the order without my input and then confirmed delivery to a house I have not lived in for 8 years! I immediately sent them an email to confirm the mistake, stop delivery to the wrong address and hopefully deliver to the correct address. The following day I received confirmation that they have shipped to the wrong address!! I have sent them 3 emails without response. There is no phone number for me to call them on! I wish I had read the reviews before placing my order! Not good!

18 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Ordered seed

Ordered seed, never received item. explained the situation to them that DHL delivered to wrong house, asked for refund multiple times and they kept trying sort it with DHL on my own time...

Once again asked for a refund, if its not given this time I will report via paypal and raise a dispute with paypal.

ARRANGE YOUR COLLECTION OF THEY FAILED DELIVERY ON YOUR OWN TIME, NOT MINE!

UPDATE

HAD TO RAISE A DISPUTE WITH PAYPAL TO GET MY MONEY BACK AFTER ASKING MULTIPLE TIMES

23 de março de 2026
Avaliação não solicitada
logotipo da The Grass People

Resposta da The Grass People

Hello,

Thank you for your feedback. We appreciate you sharing your thoughts and have reached out to you via email to assist further.

Avaliado com 5 de um total de 5 estrelas

Great experience with grass in shade

I've used GrassPeople seeds for 2 years, and my experience is very good. It's a mix of grass and clover and fits well with the shade in the summer. I've tried many other solutions, but none worked as well.

12 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Clay Soil

I needed a seed suitable for clay soils. My soil could supply a brickworks! Grass People had the very seed I needed and it worked. Thank you Grass People.

3 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great quality seed

Great quality seed, clear website descriptions and helpful phone support, much better than another company I had previously used .
Seed came packed in a strong bag. Would use again and happily recommend to others.

11 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great quality products

Great quality products, both seed and fertiliser. I have purchased liquid and granular fertiliser and both have worked really well. The backyard seed I used to over seed my lawn and the results are amazing.

22 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great quality, fast delivery & expert advice

I’ve ordered from The Grass People twice and have had a brilliant experience both times. Their website is incredible, really informative but if I’ve ever had any questions, their customer service have responded quickly. I ordered the shady grass seed and a wild meadow flower seed, both quality products, my grass seed went down a year ago and looks great 😊

7 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fertiliser works a treat

Ordered the Organic 365 fertiliser from The Grass People. The product was well packaged and despatched in a timely manner. After cutting the grass on 28th May I used the fertiliser on my grass then watered it in. It's now the 10th June and after a few rain showers I can see the difference the fertiliser has made to my grass. I had some brown patches in my grass (as there has been hardly any rain in the south east over the last few months) and now the grass is turning a lovely dark green and the brown patches are disappearing. Extremely pleased with the performance of this fertiliser.

29 de maio de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Don’t bother buying from these!

Don’t bother buying from these!

I wished I looked at the reviews before hand.
So I brought £50 worth of grass seeds wishful thinking I was getting excellent lasting seeds… they don’t even grow. I have 2 attempts over 2 months and nothing!
Might aswell wiped my a with a £50 note.

Email them and you don’t get a reply back.

6 de junho de 2025
Avaliação não solicitada
logotipo da The Grass People

Resposta da The Grass People

Hi Eric

Thank you for taking the time to share your feedback, however we're really sorry to hear that you've been disappointed with your experience.

We’re also sorry to learn that you didn’t receive a response to your email. We’ve looked into your order and, unfortunately, we haven’t been able to find any previous correspondence from you. If you’re happy to get in touch again, we’d really like the opportunity to help resolve any issues you’re having. Please email us directly at Expert@thegrasspeople.com, and a member of our team will be happy to assist you.

We don’t currently use Trustpilot as a platform for collecting reviews. For a more accurate reflection of our customer experiences, we invite you to take a look at our Feefo reviews page, where you can see genuine feedback from verified customers: https://www.feefo.com/en-GB/reviews/the-grass-people

Thanks again for your feedback, and we hope to hear from you soon and get things sorted for you.

Regards,
Roisin

Avaliado com 1 de um total de 5 estrelas

This grass seed is terrible

This grass seed is terrible , used on patches like I do every year on my lawn using top soil and raking dead grass out , thought I’d try a so called better grass seed , it doesn’t grow , tried again with proven system didn’t work the 2nd time either
Response off grass people “need to wait longer” “the weathers been too hot” etc
Do yourself a favour and go elsewhere

26 de maio de 2025
Avaliação não solicitada
logotipo da The Grass People

Resposta da The Grass People

Thank you for taking the time to share your feedback, and we're sorry to hear that you’ve been disappointed with the results of your recent sowing.

As we mentioned in our previous message, it’s likely that a few environmental and situational factors are affecting the germination and early growth of your grass seed. While the recent warm weather has given many lawns a great start to the season, consistent temperatures above 20°C, especially when paired with dry spells can actually slow down germination and root development. This could be why you’re not seeing the growth you’d normally expect, even when using your usual routine.

That said, one of the great things about grass seed is that although it can be fussy, it’s also incredibly hardy. It has a clever way of waiting until the conditions are just right before getting going, so often it simply needs a little more time.

We completely understand how frustrating it can be to wait for results. If you've not seen any improvement despite the rain and consistent watering, please don’t hesitate to reach out to us at expert@thegrasspeople.com, as we’d love to help further.

Regards
Roisin

Avaliado com 1 de um total de 5 estrelas

Grass seed didn’t grow

Grass seed didn’t grow. Have used company before and the grass seed was ok. Reached out to company who wanted an essay and photos of what we did. Would have liked them to replace the 2 kg bag that I received but to no avail. Won’t use this company again as wasted my money.

21 de maio de 2025
Avaliação não solicitada
logotipo da The Grass People

Resposta da The Grass People

Thank you for your feedback, and we're sorry to hear that you've been disappointed on this occasion especially after having a positive experience with us before.

To enable us to properly investigate and provide the best possible support, we do ask for a bit more detail including some photos. This helps us understand the full picture and give you tailored advice, as there can be a number of factors that affect how grass seed establishes.

If you're still having issues and would like our help, please feel free to email the following information to Expert@thegrasspeople.com:

Your order number
Which seed mix was sown
The date it was sown
How the area was prepared before sowing
What aftercare steps were taken (e.g. watering, mowing, fertiliser use)
Whether the area gets full sun or any shade during the day

It would also be really helpful if you could send over a few photos of the area as it looks now, this will give us a much clearer idea of what’s going on and how best to help.

Regards
Roisin

Avaliado com 1 de um total de 5 estrelas

Long delays with little contact.

My ordered products had been delayed by a week so I reached out to the grass people on email (no phone number) and was informed that DHL had to do a warehouse search for my parcel which would take 24 hours. Three days after that I have still not heard anything. I’m surprised they use DHL who have a really bad rating in the UK.

13 de maio de 2025
Avaliação não solicitada
logotipo da The Grass People

Resposta da The Grass People

Thank you for your feedback, and we're sorry to hear about the delay with your delivery and the lack of updates you've experienced.

This is certainly not the level of service we aim to provide, and we completely understand your frustration. When we’re working with couriers, there can sometimes be unexpected delays, especially when a depot search is required, as these can take up to 24–48 hours to complete. While we do our best to keep customers informed throughout the process, I’m sorry that this wasn’t your experience on this occasion.

We appreciate you taking the time to let us know, and we’ll take this on board as we continue to review and improve the service we offer. We hope you’ll give us the opportunity to provide a better experience in the future.

If there's anything else we can do to help, please don’t hesitate to get in touch.

Regards
Roisin

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais