Impressive customer service. Henry went out of his way to make sure my item was received. It’s nice talking to a human when delivery issues arise! I’ll be making more orders in the future.
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Veja o que dizem as avaliações
Products arrive promptly, well packed, packaging does not contain polystyrene as far as I can tell, is bio degradable, and can be used for gardening I.e: in plant pots. Items well priced, customer ser... Ver mais
Sceptical at first but after reading all the reviews decided to give it a shot.Must say a memorable experience indeed.From packaging to delivery at my doorstep everything TOP NOTCH.Looking for men gro... Ver mais
A empresa respondeu
I could copy and paste the previous comments from Sarah!!!! Henry - Customer Service was absolutely first class ( unlike Royal Mail - excuse the pun) he went way beyond the call of duty in help... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Discover the best men's skincare and male grooming products coupled with outstanding customer service.
Informações de contato
Reino Unido
- thegroomingclinic.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent service
Excellent service, they make you feel like you're the only customer. Thank you
Incredibly helpful and friendly customer service and great products!
I ordered from The Grooming Clinic because they were selling the product I wanted at a competitve price. The order arrived quickly, but had been damaged en route. The service I had when I explained what had happened, was second to none, with helpful, friendly emails and a replacement arriving incredibly quickly. I can't recommend this company more! Thank you for such a personal and kind approach.
Amazing Customer Service .
Amazing Customer Service .
Speedy delivery. Would not order from anywhere else .
Absolutely 5 stars everytime . Thank you
Five Stars
There was an issue with my delivery, which wasn't the fault of TGC. However, in the absence of any assistance from Royal Mail, they resolved the issue fully, with quick communication throughout.
Fabulous service!Fabulous product❣️
The Grooming clinic gave me such lovely service.I spoke with Henry on the phone,what a delightful man!Loved my Eight and Bob products.Fabulous all round

Resposta da The Grooming Clinic

Resposta da The Grooming Clinic
Damaged product; awful customer service
Product arrived damaged and I was advised that “the bottle still look fairly full”, or I could send it back from FR to the UK.
There are enough other shops that sell male grooming products, I won’t shop here again.
After this review, TGC also felt that it was appropriate to threaten legal action - so buyer beware. They may claim to "divide and conquer", but this isn't some battlefield - I needed a faulty product replaced. The fact that they immediately threatened legal action shows how much of a "serious" business they are - countless 5 star reviews, or not.
They can't all be winners.

Resposta da The Grooming Clinic
Superb customer service
Henry's customer service is the best I have ever come across - helping me track down my missing parcel (my fault as I included an incorrect post code) and the very regular updates to get the parcel back on track and heading to me. I'll certainly make The Grooming Clinic my first port of call from now on. Thank you Henry.
Cheaper than makers site.
Google searched for a product and found it at The Grooming Clinic site. It was in stock, other sites all out of stock. I wouldn’t have thought to search here first. Cheaper than the makers site which had been out of stock for quite a while. Delivery was quick and on time. Would recommend this site.
Quality service and product
Great service as usual. Product in stock and arrived on time.
Good product and very quick shipping
Good prompt service

Resposta da The Grooming Clinic

Resposta da The Grooming Clinic
The best!
Brilliant Grooming Clinic! Fantastic range of innovative, creative products, excellent customer service - really second to none- Steven is a true gem/Angel/star 🌟
Many thanks always
Xxx

Resposta da The Grooming Clinic
Customer service is great
Customer service is great, I ordered from the US and had a customs issue that was dealt with right away. Also, since the items travel a long way from the UK to the US, the packaging is great. I have ordered from FeelUnique in the past and they are quite sloppy. Grooming Clinic takes the time and effort to pack things correctly.
Great site and quick delivery
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