The Grooming Clinic Avaliações 

217
•
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Impressive customer service. Henry went out of his way to make sure my item was received. It’s nice talking to a human when delivery issues arise! I’ll be making more orders in the future.

Avaliado com 5 de um total de 5 estrelas

Products arrive promptly, well packed, packaging does not contain polystyrene as far as I can tell, is bio degradable, and can be used for gardening I.e: in plant pots. Items well priced, customer ser... Ver mais

Avaliado com 5 de um total de 5 estrelas

Sceptical at first but after reading all the reviews decided to give it a shot.Must say a memorable experience indeed.From packaging to delivery at my doorstep everything TOP NOTCH.Looking for men gro... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I could copy and paste the previous comments from Sarah!!!! Henry - Customer Service was absolutely first class ( unlike Royal Mail - excuse the pun) he went way beyond the call of duty in help... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Centro de bem-estar
  2. também em
  3. Loja de produtos de higiene

Informação fornecida por fontes externas variadas

Discover the best men's skincare and male grooming products coupled with outstanding customer service.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

217 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(217)

23 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

simple and convenient

fast shipping, well packaged, easy to use site, new customer discount will use again

22 de março de 2023
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Resposta da The Grooming Clinic

Thank you Alice :)

Avaliado com 5 de um total de 5 estrelas

Wonderful!

If only every company was as efficient, friendly and helpful. From the moment I placed my order, I felt I was their only customer. I will recommend them to my friends and family.

27 de março de 2023
Avaliação não solicitada
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Resposta da The Grooming Clinic

Thanks for taking the time to share your experience with us, Anne :)

Avaliado com 5 de um total de 5 estrelas

Awesome products, great support !!!

Awesome products, great Instant support, extremely friendly and helpful staff! Very fast shipping and fair prices … and although I was afraid that the brexit could cause additional costs there were none. And now they even reduced shipping fees while several prices are cheaper than in EU-Online-Stores! Absolutely trustful website … a must for all men of today who love to try different new fragrances and products that are made for men. And free gifts made my shopping experience complete. Thanks a lot! I‘ll be back! :)

12 de março de 2023
Avaliação não solicitada
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Resposta da The Grooming Clinic

Thanks for taking the time to leave a review Stephan, we pride ourselves on delivering the best experience, so I'm glad we made you smile!

Avaliado com 5 de um total de 5 estrelas

Thanks

Thanks, product received, well packed, exactly what I wanted

24 de fevereiro de 2023
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Resposta da The Grooming Clinic

Thank you Zuzana =)

Avaliado com 5 de um total de 5 estrelas

Fast and helpful!

The Grooming Clinic is one of the only places in the UK that stocks the brand I wanted, and having had a poor experience with another retailer, decided to give TGC a go, given the good reviews. I am thrilled with the service. Really quick to respond and help on chat. And my order was dispatched same day and arrived within 48 hours. Will definitely shop here again and will recommend to others.

27 de fevereiro de 2023
Avaliação não solicitada
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Resposta da The Grooming Clinic

I'm glad we made you Smile, Em. Thanks for taking the time out to share your experience =)

Avaliado com 5 de um total de 5 estrelas

fantastic

Really fast service , excellent price and a free gift. what's not to love?

19 de fevereiro de 2023
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Resposta da The Grooming Clinic

Thank you for taking the time to share your experience, Julia! :)

Avaliado com 5 de um total de 5 estrelas

Best Customer Support Ever

This is the best website ever, Genuine products, fast
delivery, and good prices too .
And the best thing is their customer support, they're sooo helpful and collaborative, as well as they're available 24/7 and replying faaaast.
My 2 shipments were refused by the customs authority, and have been returned. They reshipped them for me in 3 shipments without any additional cost.

12 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent customer service from Henry today

I have ordered multiple times from The Grooming Clinic as their prices are the best and delivery is fast.

Today I was having trouble logging in to my account and contacted them to find out what was going wrong. Henry identified that my previous orders were made via their old website and my details had not migrated. He updated my account with previously earned reward points and his responses were quick & very helpful.

I'll continue using their website for ordering my favourite perfumes by Escentric Molecules as they have by far the best customer service and good prices.

12 de janeiro de 2023
Avaliação não solicitada
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Resposta da The Grooming Clinic

It's our great pleasure Hanna =)

Avaliado com 5 de um total de 5 estrelas

Great Place !!

My order was delivered promptly again, this is my third time ordering from this place and I'm yet to have an issue. I tend to try different products each time and they're always competitively priced when I search around online. Would definitely recommend.

4 de janeiro de 2023
Avaliação não solicitada
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Resposta da The Grooming Clinic

Thank you for taking the time to leave a review, Lewis, we're glad we made you smile =)

Avaliado com 1 de um total de 5 estrelas

3 months and still no refund

3 months and still no refund

Royal Mail was unable to deliver my order so it was sent back to The Grooming Clinic. I contacted them and they said they would issue a refund as soon as they received the product back. I have been waiting for three months and have still not received a refund. Would not order anything again.

2 de janeiro de 2023
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Resposta da The Grooming Clinic

Hello Mirjam.

It's saddening to read your review and we would like to share the true chain of events to reassure anybody who may read it.

We despatched your order on time and Royal Mail attempted to deliver it 48 hours after despatch. Nobody was home so they returned it to your local delivery office for you to collect it, or to arrange for it to be redelivered.

The parcel was never collected by you, and so Royal Mail eventually arranged to return it back to us, the sender. The parcel never was returned to us, yet we still arranged to fully refund your purchase.

I hope this is now resolved to your expectations, and for anybody reading this please rest assured that if something goes wrong with your order will absolutely put it right for you.

With very best wishes

TGC Support Team

Avaliado com 5 de um total de 5 estrelas

First time customer

First time customer but I checked the reviews on here first before ordering a high value item. Fast delivery and it included a free gift! Plus their pricing was the most competitive.

26 de dezembro de 2022
Avaliação não solicitada
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Resposta da The Grooming Clinic

Thank you Rachel =)

Avaliado com 5 de um total de 5 estrelas

I ordered from The Grooming Clinic…

I ordered from The Grooming Clinic following a google search for my favourite aftershave, their price could not be beaten!!

I was delighted how quickly it arrived.

Also, they very kindly added some extras to the box! Some well needed bath salts and sample bottle of aftershave too. Made me smile!

I will definitely use these again in the future.

A very happy customer!

29 de dezembro de 2022
Avaliação não solicitada
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Resposta da The Grooming Clinic

Thanks for taking the time to leave a review, Brendan =)

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