The Grooming Clinic Avaliações 

217
•
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Impressive customer service. Henry went out of his way to make sure my item was received. It’s nice talking to a human when delivery issues arise! I’ll be making more orders in the future.

Avaliado com 5 de um total de 5 estrelas

Products arrive promptly, well packed, packaging does not contain polystyrene as far as I can tell, is bio degradable, and can be used for gardening I.e: in plant pots. Items well priced, customer ser... Ver mais

Avaliado com 5 de um total de 5 estrelas

Sceptical at first but after reading all the reviews decided to give it a shot.Must say a memorable experience indeed.From packaging to delivery at my doorstep everything TOP NOTCH.Looking for men gro... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I could copy and paste the previous comments from Sarah!!!! Henry - Customer Service was absolutely first class ( unlike Royal Mail - excuse the pun) he went way beyond the call of duty in help... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Centro de bem-estar
  2. também em
  3. Loja de produtos de higiene

Informação fornecida por fontes externas variadas

Discover the best men's skincare and male grooming products coupled with outstanding customer service.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

217 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(217)

23 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Above & Beyond!

Above & Beyond!! Thanks Henry ⭐️

23 de dezembro de 2022
Avaliação não solicitada
logotipo da The Grooming Clinic

Resposta da The Grooming Clinic

It's our great pleasure =)

Avaliado com 5 de um total de 5 estrelas

I could copy and paste the previous…

I could copy and paste the previous comments from Sarah!!!!

Henry - Customer Service was absolutely first class ( unlike Royal Mail - excuse the pun) he went way beyond the call of duty in helping when my wife's perfume wasn't delivered.

He kept me posted of all developments until the package was received.

Would 100% use The Grooming Clinic again.

23 de dezembro de 2022
Avaliação não solicitada
logotipo da The Grooming Clinic

Resposta da The Grooming Clinic

Thank you Paul, it's been our pleasure to help!

Avaliado com 5 de um total de 5 estrelas

Excellent customer service and lovely product

The Grooming Clinic has probably the best customer service I have ever come across. My purchase was unavoidably delayed due to Royal Mail strikes but Henry kept me fully informed and went above and beyond to find out where my package was after RM had held it for over two weeks.
The soap that I bought was perfect and I have no hesitation in highly recommending this company.

15 de dezembro de 2022
Avaliação não solicitada
logotipo da The Grooming Clinic

Resposta da The Grooming Clinic

Thank you for taking the time to leave your review Sarah, I'm glad we made you smile =)

Avaliado com 5 de um total de 5 estrelas

Quick & easy premium skincare!

Quick & easy checkout, fast delivery to Wales.
Couldn't ask for a better company, they know their stuff + I discovered some interesting new products through them that have been really good for my skincare.

1 de novembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Easy process and quick delivery

Easy process and quick delivery. The packaging smells amazing.

19 de outubro de 2022
Avaliação não solicitada
logotipo da The Grooming Clinic

Resposta da The Grooming Clinic

Thank you for taking the time to share your experience with us. We’re thrilled you like the scent of tissue paper too 😊

Avaliado com 1 de um total de 5 estrelas

They have used a cheap courier that is charging me a second delivery fee

They don't pay the customs import fee so I had to pay an additional amount to recieve the parcel

I live in UAE and have ordered UK items direct to my door from other companies all the time and never had this problem . Just today i recieved my next order. No problem . This is a seller who i definitely wouldn't use again. I wrote to them about this issue and they shrugged it off. Definitely Won't use again.

The fees are

Dear *IRUM KHAN*,
Emirates Post has your shipment number *LE346130331GB*
Source: *UNITED KINGDOM OF GREAT BRITAIN & NORTHERN IRELAND*

This package has the following charges:

5% VAT on the Declared Value: *10.25 AED*
Delivery Charges: *30.00 AED*
Total Charges: *40.25 AED*

The bulk of the fee is an second delivery charge that the courier is charging me again because the company haven't paid it. Absolutely appalling and they are telling me its my fault.

30 de outubro de 2022
Avaliação não solicitada
logotipo da The Grooming Clinic

Resposta da The Grooming Clinic

Hello Irum,

Sadly we have no control over customs charges when your parcel arrives in your destination country. I can see that your delivery address is in the UAE. When you place your order with us the UK vat is removed. As all orders are shipped from the UK, customs procedures, which are beyond our control, will be handled by the customs authorities in you the UAE, but I’d like to assure you that the UK vat is deducted for you during the checkout process.

For further information on importing goods into the UAE you can always contact your local customs office and they will be able to help.

I hope this clears this up for you,

With best wishes,

Team TGC

Avaliado com 5 de um total de 5 estrelas

Brilliant service

Brilliant service. Will definitely use again and would recommend to others without hesitation.

22 de julho de 2022
Avaliação não solicitada
logotipo da The Grooming Clinic

Resposta da The Grooming Clinic

Thank you, Paul!

Avaliado com 5 de um total de 5 estrelas

Finally a rival to the big guns!

Finally, a company to rival the big guns. Fair prices, great customer service and extra personal touch to products delivered.

29 de junho de 2022
Avaliação não solicitada
logotipo da The Grooming Clinic

Resposta da The Grooming Clinic

Hi Adam! Thanks for taking the time-out to leave a review. I’m glad we made you smile. Best wishes, Team #TGC

Avaliado com 5 de um total de 5 estrelas

Outstanding products, outstanding service

Not just the best selection of properly interesting, high quality, different, international men's skin/beard/hair care stuff I've found in the UK (which it is), but also absolutely spot-on service. Extremely quick and efficient ordering/delivery, backed by a genuinely great customer support team. Recommended.

26 de maio de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Order error on my part was corrected…

Order error on my part was corrected over the phone with ease; the support office was very polite and supportive in correcting my mistake. A pleasure to deal with this company, would certainly recommend and will use The Grooming Clinic again.

11 de maio de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best company

I absolutely love this company. I have used them for years now. They always send me some little freebies of my favourite Dr Dennis Gross products. My order is always delivered quickly. You can tell this company care about their customers. Wish every company was like you. Keep up the great work guys

12 de abril de 2022
Avaliação não solicitada
logotipo da The Grooming Clinic

Resposta da The Grooming Clinic

Thank you so much Emma. We pride ourselves on delivering the best service possible so we're thrilled that we made you smile.

With best wishes from everybody at #teamTGC

Avaliado com 5 de um total de 5 estrelas

Exceptional service *****

Exceptional service *****
Ordered my product at 3:45 on Friday afternoon and it arrived before 9am on Saturday morning, together with a nice hand written ‘thank you’ and gift voucher.
Very nice service. Thank you TGC

2 de abril de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I would like to give 2 thumbs for The…

I would like to give 2 thumbs for The Grooming Clinic. Very responsive customer service, 5 star services, the product range is wide and PERFECT! I am a loyal customer from them and always have a repeat purchase.
❤️❤️❤️

29 de março de 2022
Avaliação não solicitada
logotipo da The Grooming Clinic

Resposta da The Grooming Clinic

Thank you Richard, I'm glad we made you smile ;)

Avaliado com 5 de um total de 5 estrelas

Beyond Excellent !

I have been shopping with them since past 7-8 years or so and have placed countless orders with them. Each and every order has gone thru perfectly and never have I faced any problem. In any minor eventuality or even a slight concern (in business this may happen for reasons beyond the sellers control, though never intentionally; but its how it is addressed by the company is whats more important), the staff steps up to resolve the matter promptly and in the most courteous, honest, professional and friendly manner. The guys running the company are simply great and pay prompt attention to any question or concern you may have.

This company is a benchmark for what e-commerce should strive to be. If you can find your preferred brand with them, you do not need to look elsewhere. In due course, you may feel you are buying from a friends website ! Simply brilliant !!

17 de março de 2022
Avaliação não solicitada

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