Purchased a Chandelier earlier this month . It was very cheap and plastic like (advertised as crystal) . It turned out to be defective as the parts didn't hold together. It was dangling from wire as e... Ver mais
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Veja o que dizem as avaliações
Instructions for assembly included with invoice were for an entirely different product - an electric lamp rather than the fan we ordered. Putting the fan together without instructions not easy. Screw... Ver mais
Following up on your response. I would love to contact you but you do not reply. This is absolutely the right company which I purchased from as it links through to your website. To top of the... Ver mais
Looking to buy some Dulux satinwood for internal woodwork. Did a search for best price and The Lighting Center came out by far the best for the 2.5l tin I was after. Free postage, very quick delivery... Ver mais
Detalhes da empresa
Escrito pela empresa
.
Informações de contato
Boundary Road, WA10 2LL, St. Helens, Reino Unido
- 01744 20030
- sales@thelightingcentre.co.uk
- thelightingcentre.co.uk
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 13% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent buying experience
Excellent buying experience.
Item shipped out immediately after purchase.
Wonderful customer service.
Couldn’t be better.
Thank you so much.
Yes..everything was fine..package…
Yes..everything was fine..package arrived promptly and in good order..easy to assemble and working perfectly..no issues at all ..will use this company again..
The item I ordered arrived on time
The item I ordered arrived on time, and was well packaged.
Excellent service
Excellent service, very fast delivery, quality product at a reasonable price.
Easy ordering
Easy ordering, good quick service and delivered on time.
Good quality fans.
Great Fan at a bargain price easy…
Great Fan at a bargain price easy assembly and very powerful.
Excellent service
I was very well informed the whole way through the process of purchasing my fan. It was a pleasure dealing with his company.
simple and easy to use
AVOID! SCAM!
AVOID! SCAM! They took my money and sent me an order confirmation immediately. After waiting for 3 days (paid for delivery time slot) I emailed to ask where my promised order tracking link was. No reply. I tried calling and got an automated "We're having technical problems" message. No contact from them since and several weeks have passed. I wanted to try ditching Amazon, but I've been burned too many times trying to support a business directly.
DO NOT BUY from this awful company.
DO NOT BUY from this awful company.
Thelightingcentre.co.uk has been the worst online shopping experience I have ever had.
There was zero communication for over a month. They did not reply to emails, and their phone line was closed due to a “technical fault”. It seems they simply did not want customers to call, because emails can be ignored — but speaking to a person would mean accountability.
Delivery took over a month. When the switches finally arrived, they were not assembled, which is standard with every other store I have used. On top of that, they state in capital letters that any returned goods are subject to a minimum 15% handling charge.
I truly wish I had read the other reviews before ordering. I hope you do.
Easy to order on website.
Very good price and order arrived on…
Very good price and order arrived on time, BUT not packaged well in a Royal Mail bag delivered by Evri. One switch broken in the individual packaging. Absolutely no response via email or their message service. Phone has recorded message saying technical issues use live chat, doesn't exist! Quick look on google street view their premises looks derelict!
I'm giving this company a 1 star as there isn't a zero
I'm giving this company a 1 star as there is not a zero
The customer service is absolutely appalling I've never known anything like it
I've left I don't know how many messages with online chat and email
Also tried ringing to constantly hear the lines are down I've also tried FB messenger and I've had an odd reply which hasn't re resolved my complaint
I ordered some switches from them in may to be told they would be out of stock until 2nd week of June
They sent me a different color to tide me over but I've now had to re order from elsewhere as I was banking on them for my new kitchen..
I was happy to wait until June but there's just no communication from them when you need them
I'm complaining more about the customer service than the product
Awful awful awful
As the vast majority of the reviews say, this company is awful. Heed the warnings and do not use them. I wish I had checked Trust pilot before ordering.
1. They do not answer any emails.
2. They do not answer their phone - permanent technical fault message recorded.
3. They do not deliver goods when they say they will. My item was expected delivery 2-3 days. It arrived after 15 days.
4. They ignore requests for order cancellation. I asked for the order to be cancelled because it wasn't delivered when it was supposed to be. They did not do this (but also did not tell me - see no. 1) and I ended up receiving the goods against my wishes later.
5. I will now be left out of pocket because I have to pay for the return even though I cancelled the order due to their own lateness and non existent customer service.
Truly a disgrace of a company. The owners should be ashamed of themselves.
Shocking service
Shocking service. Light delivered broken - fair enough, these things happen. Phone number never answered though, so emailed. No response in weeks. Shipped the bust light back and will do a charge back on my debit card. Just about the worst service ever, though on the bright side they did manage to ship a (broken) light, I guess.
Do not order from them
Ordered next day delivery and never received goods despite multiple emails and use of live chat. Scam company
Placed order for next day delivery…
Placed order for next day delivery online and after automated confirmation email no response. Have tried to contact via phone - lines disconnected and email - no response and live chat - no response
SCAMMERS DONT BUY
Would rather rate them 0 if they was an option. I’ve order some plug sockets and received an email to say they would email again with tracking number. It has been over 2 weeks I’ve received NOTHING! I’ve tried to ring it doesn’t work, I’ve emailed heard nothing. I’ve even messaged on Facebook and instragram. ABSOLUTE SCAMMERS DO NOT BUY ANYTHING!
Order not received
Order not received, tried contacting company by phone and email, no response. Check their facebook profile, loads of customers with same problem, looks like , feels like, sounds like a SCAM!
Don’t waste your time and money.DO NOT USE
Don’t waste your time and money,ordered item over two weeks ago.never received items,rang numerous times but recorded message saying tech fault &can’t answer,also emailed ten times and web chat but still no answer to my order.DO NOT USE
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