The Little Botanical Avaliações 

I ordered the "Plant Lovers Ultimate Gift" from the company. Unfortunately the courier managed to lose part of the delivery (the table). I phoned the company and spoke to Louisa and then Julie, who were both extremely friendly, helpful and quickly resolved the issue.
I received the replacement the next day and it looks stunning, plus the quality is really good.
Also I have to say the packaging of the plants is exceptional with no damage in transit.
This has been one of the best customer service experiences I've had, and so refreshing to be able to speak to someone when there's a problem. What a great company, I would highly recommend them.

Beautiful plants, well packaged.
Exemplary customer service.
Easy to contact by phone and very pleasant conversation. Had already received and read an email.
Sent a replacement plant when the first one showed signs of damaged leaves a few days after delivery.
Can certainly recommend buying from this company

Easy-to-use website, giving concise information to help select the best plants for my space.
Great communication, prompt delivery.
High quality plants, well packed to protect them during transit.
Fantastic shopping experience!

Orchids delivered lovely. Have experienced poor orchids with no flowers to bloom from other companies and usually very disappointed. The orchids received today lovely and plenty of new blooms. Impressed.

Just amazing! I was very sceptical placing an order online for plants as so very often they arrive in a sorry state, but I was treated to a gift card and was amazed at the quality of the plants and also the wrapping which was faultless. I am definitely going to be purchasing again , a very happy customer, thank you .

Plants and plants box arrived quickly. Plant box is easy to put together-initially, I couldn't work out where exactly the felt goes, but the instructional video is excellent. And once you realise what to do, it is very straightforward.
All the plants arrived in excellent shape-no casualties. They really do look very health indeed. Very impressed. Not used LB before and you never quite know what to expect when buying online. But, the plants are much better than many I have seen in nurseries. And pretty good value too. Can't wait to plant them up!

Gorgeous arrangement bought as a gift. Safely delivered within 2 days. The recipient was very happy and they looked beautiful. Thank you so much!

My daughter ordered some plants for her place from The Little Botanical and I was surprised how healthy and beautiful they looked, so I decided to order some as well. The delivery driver obvious didn't care what was inside the boxes, so he delivered them upside down. With a heavy heart I opened the boxes but because the plants were so well wrapped no harm was done. They are beautiful plants and will definitely order from this company again.

I am in love with these plants and ceramic pots! They arrived so wonderfully packaged and fit beautifully into my new home. I'll definitely be ordering again - thank you!

Gorgeous plant. Carefully packaged & delivered with care. Great communication keeping me updated on my delivery too. Thank you!

When I filled in the form I made a mistake which was rectified by this company. They kept me informed so I didn’t worry. Thankyou

Brilliant experience!
After placing an order, I realized I had chosen the wrong color combination for the well-being bundle pots. I called them up to ask if it was possible to change the color combination and it was super easy.

The delivery was fast, and very carefully packed and these plants are very healthy and just beautiful!!

I am super new to the plants, so I look forward to being friendly with them:).

Great experience with beautiful pots!

Birthday gift for my late husband.
I'm delighted with my choice of gift this year, the terrarium bottle garden is beautiful, healthy and full of life, green as green can be, this is the best one I came across for the price range, UK small business which is what I go for personally.
Highly recommend in all aspects.

Impossible to get a response from customer service. I have tried every contact method possible.

A fab find. Support this British company. Beautiful products. My Hoya Kerrii succulent was easy to order, pot was personalised and received perfectly the next day. Great gift for valentines! Highly recommend.

Great service, the parcel arrived early in the scheduled day and exactly as it was in the pictures. The italian handwritten note was accurate and very appreciated!

Great service. Prompt. Very well packed.
I will be buying from you again.
Thank you.

Excellent service, beautiful plants and a lovely gift of a little succulent.

So helpful and efficient, plants really well packed and just what I wanted

UPDATED:
Having exchanged some communication with Little Botanical, I can see that my experience was an exception due to a combination of things. They take customer feedback seriously and pride themselves on service, as demonstrated by a proper, considered response to my issues by an actual person. A business that addresses a customer's concerns and uses feedback to improve, has my support.
ORIGINAL REVIEW:
Based upon customer service response times and very slow dispatch time, I'm giving this business 2 stars. I placed a condolence order on 29th December. Initial request for delivery update advised a 2nd January dispatch. Subsequent emails on 5th January requesting and update and 7th January requesting a refund were not answered. Today, 8th January, I get an email advising delivery will be made today. So either a hurried "we'd better get this order out now" OR the tropical indoor plant I ordered has been sitting in a freezing sorting warehouse at DPD.

None of these options is acceptable, and neither is ths lack of response to my enquiries for updates.