The CS seems to always imply that the issue(s) are user error. You have to send photos of everything, repeatedly answer questions that may have previously been communicated. This company seems to want... Ver mais
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Veja o que dizem as avaliações
I own several MeatSticks and use them all, picking the right one for whatever I’m cooking. I usually go for the latest model because they keep adding more advanced features and extra sensors, so you g... Ver mais
A empresa respondeu
The initial setup with the App and the sticks was a little cumbersome, but did eventually get both that I purchased to sync up properly. That's the only reason for a little less star on my review. D... Ver mais
A empresa respondeu
Update (07/27/26): With the assistance of MeatStick’s Help Center, I found that the second stick was hidden in a secret compartment that you wouldn’t notice unless you knew it was there. Please plac... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At The MeatStick, we revolutionize the way you cook meat with our cutting-edge wireless meat thermometers. Our mission is to provide a seamless, stress-free cooking experience that allows you to enjoy every moment with your loved ones while ensuring your meats are cooked to perfection.
Informações de contato
2029 Verdugo Boulevard #191, 91020, Montrose, Estados Unidos
- support@themeatstick.com
- themeatstick.com
4,0
Muito Bom
183 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
A smoker temp I can trust
The new Wi-Fi & Bluetooth Meatsitck V with Probe works well. My ambient smoker temp was finally accurate and easy to monitor.
One software item I don’t like. When using all three of my Meatstick V (only one with probe) App showed the probe temp across all three cooks. It should be just one stick.
I liked the ease of placement of the probe. The rack clip works well.
Software is a bit buggy as the probe set point would not update when changed unless restarting the cook.
Overall I’m pleased with the product.
25 de maio de 2026
Resposta da The MeatStick
Thank you for the detailed feedback. We’re glad to hear the MeatStick V Forge worked well for monitoring your smoker temperature and that the probe placement and rack clip were easy to use.
We also appreciate you pointing out the app behavior when using multiple MeatStick V units, as well as the issue with updating the probe set point. Feedback like this helps our team continue improving the app experience.
If you’re open to sharing more details, please reach out to our support team here: https://tms.fyi/help
Thanks again for sharing your experience, and we’re happy to hear you’re overall pleased with the product.
Resolved my issues quickly
Resolved my issues quickly. The meatstick device and software are easy to use and provide great results.
25 de maio de 2026
Resposta da The MeatStick
Thank you for the great review! We’re glad to hear our team was able to resolve your issue quickly, and that you’re enjoying how easy the MeatStick device and app are to use. We appreciate your support and hope you continue getting great results with your cooks!
Ordering was easy and delivery was…
Ordering was easy and delivery was prompt. I haven’t had an opportunity to use it yet but looking forward to soon.
23 de maio de 2026
Resposta da The MeatStick
Thanks so much for your 5-star review! We’re glad to hear ordering was easy and delivery was prompt. We hope you enjoy your MeatStick when you get a chance to use it.
Who is at fault...me or the stick?…
I could not seem to get my stick to connect to the base, even when side by side. After much back and forth with the very helpful staff,it was determined the stick was faulty and was replaced at no cost. The new stick functions as described and is a great help. Customer service is very good.
11 de maio de 2026
Resposta da The MeatStick
Thank you for sharing your experience with us.
We’re glad our support team was able to help identify the issue and get a replacement sent out for you. It’s great to hear the new Stick is working as expected and has been helpful for your cooks.
We really appreciate your patience throughout the process and your kind words about our customer service. Enjoy your cooking!
Very good
Very good, hope it will continue to add features with new models and firmware updates (like conductivity for moisture content). Very attentive customer service too.
10 de maio de 2026
Resposta da The MeatStick
Thank you for the great review and feedback.
We’re happy to hear you’ve had a good experience with both the product and our customer service. We always appreciate hearing feature ideas and suggestions from our community, and we’ll make sure your feedback is shared with our team as we continue improving future products and app features.
Thanks again for your support, and we hope you continue enjoying your cooks with The MeatStick!
Jasmine stayed with my problem until it…
Jasmine stayed with my problem until it was solved. Thanks, Jasmine, and thanks to The Meatstick Co. I have now purchased a Meatstick V Duo and am looking forward to cooking with it.
8 de maio de 2026
Resposta da The MeatStick
Thank you so much for the kind words and support.
We’re really glad our support team was able to help get everything resolved for you. We’ll also make sure your feedback is passed along to Jasmine.
It means a lot to hear you decided to upgrade to the MeatStick V Duo, and we hope it makes your cooking experience even better.
Enjoy your cooks, and thank you again for being part of The MeatStick community!
Had issues with the thermometer not…
Had issues with the thermometer not reading properly. Set perimeters on the app for the dou probes and wouldn’t read properly. Disappointed with the results after doing the research between your product and the heaters. Second guessing my purchase
4 de maio de 2026
Resposta da The MeatStick
Thank you for sharing your feedback.
We’re sorry to hear the experience hasn’t met your expectations so far, especially after the time you spent researching different options.
Temperature reading inconsistencies can sometimes be related to probe placement or connectivity, but our support team would like to review your specific case more closely before making any conclusions.
Our support team will be reaching out to you directly to troubleshoot the issue with your MeatStick V Duo and help get everything working properly.
Great when it works
Great when it works. Sadly that is not often and the range is inches not feet
11 de maio de 2026
Avaliação não solicitada
Resposta da The MeatStick
Thank you for your honest feedback.
We’re sorry to hear the experience has been inconsistent for you. Connection range can be affected by things like surrounding materials, grill or smoker construction, probe placement, and whether the Xtender is being used.
Our support team will be reaching out directly to help troubleshoot this further. In the meantime, you can also review our range optimization tips here: https://docs.themeatstick.com/product-support/the-meatstick-faq/how-do-i-optimize-my-sticks-range
Thank you again for sharing your experience.
I had a defective probe and the company…
I had a defective probe and the company went out of their way to give me a 50% discount on my choice of replacement sticks, including the newest . I am satisfied.
9 de abril de 2026
Resposta da The MeatStick
Thank you for sharing your experience with us. We’re sorry you ran into an issue with the original probe, but we’re glad we could help find a solution that worked for you. We really appreciate your support and hope you enjoy the new Stick!
Do not buy
I received my meatstick for my birthday in 2024 and it doesn't work anymore. Now it turns out that it was already in the store in 2022, so it is no longer under warranty. The stick, on the other hand, has also been used very little (see the specifications). The problem is that the battery in the pen is not heat-resistant! And yet they want to give a discount on a new stick; very bad. I would therefore not recommend it; it breaks easily and they don't know what goodwill is there.
13 de abril de 2026
Avaliação não solicitada
Resposta da The MeatStick
We’re sorry to hear about your experience. We understand how frustrating it is when a product stops working.
After reviewing your case, the device was first activated and used in 2022, which places it outside our warranty coverage. That’s why we’re unable to offer a free replacement.
Given the age of the unit, the battery has likely deteriorated. This is a normal characteristic of rechargeable batteries, as their capacity decreases over time, similar to devices like smartphones or AirPods.
The discount offered is intended as a goodwill option to help with a replacement in situations like this, even when the product is out of warranty.
This is my second Meat Stick
This is my second Meat Stick. I literally wore out my first. Very dependable, accurate and I wouldn’t BBQ without out it. Almost perfect meals except when I don’t pay attention. Even the price is great.
1 de abril de 2026
Resposta da The MeatStick
Great to hear you came back for a second one. Glad it’s been dependable and delivering great results.
Appreciate you sticking with us!
Love the MeatStick
Love the MeatStick. Works great. Easy to use. App is easy to navigate
13 de março de 2026
Resposta da The MeatStick
Glad to hear you’re enjoying it. Great to know it’s been easy to use and the app’s been smooth.
Appreciate you sharing this and enjoy your cooks!
The accuracy and reliability of the…
The accuracy and reliability of the meat temp probe is great!
21 de novembro de 2025
Resposta da The MeatStick
Thanks for the great review. Glad to hear the accuracy and reliability have been spot on. That’s exactly what MeatStick is built for.
It says my order was delivered on March…
It says my order was delivered on March 4 th and I still have not received it as of the 19th. A replacement as supposedly been shipped but have not received it yet either.
2 de março de 2026
Resposta da The MeatStick
We’re sorry to hear about your experience. We understand how frustrating this must be. We can see both your original order and replacement are marked as delivered, and since you haven’t received either, we’re investigating this further.
Our support team will be reaching out to you directly to get this resolved.
They will not replace a faulty product
I bought a couple of their sticks, one never worked, failed mid cook. Months later they are still refusing to replace it. I have sent pictures, cleaned it over and over, and they continue to gaslight me even though they said it was covered they refuse to replace it. I have 20 emails, pictures and a whole lot of stupid hoops they get me to jump through. Over and over. Nasty people to deal with plus a lousy product.
12 de novembro de 2025
Avaliação não solicitada
Resposta da The MeatStick
We’re sorry to hear how frustrating this experience has been.
Our goal is to resolve issues as quickly as possible. In cases like this, we do need to go through a few checks to identify the cause before sending a replacement. From the photos shared earlier, there was visible buildup on the metal cap, which can prevent proper contact with the charger and lead to connection or charging issues.
Once the cap was cleaned and the issue was confirmed to be with the Stick itself, a replacement was arranged.
We understand the process may have felt repetitive, but these steps are necessary to reach the right resolution.
Excellent support
I had a stick that was not working and their online support gave me additional troubleshooting steps to remedy. After trying the steps, a replacement under warranty was provided. Meat stick stands behind their product. Well done!
25 de fevereiro de 2026
Resposta da The MeatStick
Thanks for the great review! We're glad our support team was able to help troubleshoot the issue and get a replacement sorted.
We appreciate the kind words and your support. Enjoy your cooks with the MeatStick!
Wow!
Wow!! Definitely deserves a 5 star rating in the cook alone! I recorded almost 500° temps over open flame and it didn’t falter! Meatstick as a company has been amazing to deal with!! The only slight knock was it took a bit longer to connect to my IPhone, but following their troubleshooting, I realized it was my error…so that said the meatstick V is most definitely earning its spot as my go to wireless!!
12 de fevereiro de 2026
Resposta da The MeatStick
Thanks so much for the great review! We're glad to hear the MeatStick V handled those high open-flame temps without any issues.
Happy to hear the connection got sorted out as well. Enjoy the cooks, and thanks again for the support!
Simple to use and prompts from the app…
Simple to use and prompts from the app help. Have used in oven and on grill with several types of protein and all turned out great. The extender works well allowing me to do things elsewhere while the meat is cooking.
17 de fevereiro de 2026
Resposta da The MeatStick
Thank you for the great review!
We’re glad the app prompts made things simple and that your cooks turned out great in both the oven and on the grill. It’s great to hear the Xtender is giving you the freedom to step away while everything cooks.
Stay away from this -- styr unna denne!
(se anmeldelse på norsk på prisjakt)
Stay away from this piece of junk!
I bought a MeatStick 4X on sale, thinking I was getting a good deal; ended up wasting my money.
The probe was finicky and uncooperative from the beginning. Would not connect, would not be found by the app, would drop the connection--sometimes silently!--while in use. Sometimes I couldn't even get started, sometimes I had to resort to another thermometer; I nearly destroyed some fine (and not cheap) pieces of meat. Absolutely unreliable. The few times that I managed to use it, the base was literally taped to the handle of the oven door, which was the only distance it had a chance of working without dropping the connection too often or too long. Aboslutely useless with the barbecue with the lid on, drops the connection even from 25-30 cm away.
The app has an impressive main screen, but the functionality is poorly designed and buggy. Instructions are inconsistent. Messages and warnings may or may not be true, and the connection to the probe may or may not be active. It even misidentified my probe several times and thought I had the five-sensor model...
Customer service are very responsive and very forthcoming with all sorts of excuses; they excel at blaming everything other than the device they sell. They are quick to blame the problems on the phone, the OS, bluetooth, distance, whatever.
After a while (maybe 15 times I tried to use it, maybe 5 or 6 with at least some success) the probe just died. Completely unresponsive. After spending three sets of batteries to go through all the troubleshooting suggested by the web pages and then customer service, they decided that it was my fault because I rinsed it while "too warm" and thereby destroyed it. Specifically, I used 25-degree water on a 60-degree probe (according to the recorded temperature chart, which I have no reason to doubt). A device meant to work in the oven, "dishwasher safe" with "dual-shell high durability" (I am copying from the box) will not withstand a temperature difference of 35 degrees centigrade because it will crack. Go figure.
As noted above, you are well advised to stay away!
24 de fevereiro de 2026
Avaliação não solicitada
Happy to have a second probe
Happy to have a second probe. This one more advanced than the original.
3 de fevereiro de 2026
Resposta da The MeatStick
Thanks so much for the 5-star review!
We’re glad you’re enjoying the MeatStick V and that it feels like a great step up from your original.
Happy cooking!
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