The Pi Hut Avaliações 

I've ordered from Pi Hut several times previously without any problem, but on this occasion the courier failed to deliver the order. Pi Hut sent a replacement immediately without any fuss, which arrived next day.

Fantastic service. Support quick to reply and sorted out a problem on Christmas eve. Recommended.

I have placed a couple of orders with these over the last 12 months. On both occasions my order was dispatched very quickly. They also package your order extremely well. When I had a minor issue with my latest order they issued a refund without quibbling. Extremely impressed and will definitely be ordering from these again soon.

Great products and offerings. We loved the Raspberry Pi Advent Calendar but have ordered many other things as well. Quick responses and very helpful support team too.

We ordered an item for my daughter for Christmas. It was sent to my mother in law directly (along with many other gifts) so we only realised it hadnt arrived after the present exchange. It was never delivered but apparently it is my fault for not checking even though the pi hut tracking hasn't been updated and the delivery status from Evri says they will try again. We were offered a replacement but in the 5 mins taken to agree this all the stock was bought.. ..what a coincidence!

I placed an order at 1335 on the 18th December (#1480127) and had an email at 1359 saying the order was packed and on its way. Amazing service! The parcel arrived the next day and one of the pins on a board was broken so I emailed customer service and they responded within 30 minutes with a prepaid label for it to be returned. This is a very responsive company with a great ethos and I highly recommend them to all

Highly trusted store dedicated to Raspberry PI and other embedded devices. High quality, fast shipping, good customer support (not technical). Highly recommended!

The Pi Hut were very responsive and helpful after a delivery was lost by Evri, and they shipped out replacement items via DHL free of charge for next day delivery. Very satisfied with their service as always.

Great service! My order was lost by the delivery company. Team sorted it out super quickly! Would highly recommend!

At first my I couldn't see my delivery anywhere when it said it got delivered so I got in touch with support and they got back very quick they were incredibly helpful and helped me all the way through and they sent out another delivery best support I have ever seen

Poor Customer Service

Used them for many years. Previously had a good service. Had a fault with a case display, submitted ticket more than week ago and no response, re-submitted no reponse. Also added alternative communication method to save doubt. No other means to communicate.

I won't buy anything from them again, service has gone down the toilet!

Appalling customer service. PiHut supplied a faulty raspberry Pi 5 along with case, SDcard with operating system, power supply, and HDMI cable.

Despite providing a video of the board showing 8 fast flashes (SDRam failure) on receipt, they refused to issue a return authorisation until I had attempted to flash the firmware on the board, and re-imaged the OS (which was preinstalled by them on the SD card in my order!).

Customer support takes a minimum of 1 full working day to respond to each an every message so almost a week was wasted before return authorisation was provided. The heatsink (supplied with case) could not be removed from the faulty Pi so replacement for this was requested also.

Wasted 1 more week waiting for the board to be received only to be told that they have run out of stock and issued a refund for the board instead of replacement.

Now I'm left with a power supply, cables, operating system and case with no heatsink. Basically my entire order is useless to me and customer support have ignored my emails for 2 working days.

I ordered a selection of products at the weekend, then the client decided he did not need them. I cancelled the order before payment was taken, but PI Hut said I could not cancel the order (no payment taken, no shipping). I could only return them, this is not acceptable in this day and age). I love the company, but customer service is awful.

Great website, but nobody likes to be referred to as "the masses"

Edit: They said noted, yet the "masses" comment on their Trustpilots remains.

Abolutely usesless, Parcel is still sat in evri depot over a week from arriving there.

This Pi Hut response to the reason.

"Vodafone reported outages to both their broadband, 4G and 5G networks, impacting 100’s of thousands of users across the UK. This has also impacted many of our sites and couriers using the same networks. This has also impacted many of our sites and couriers using the same networks, and caused delays to our sorting and processing across the network

These data outages have led to discrepancies within our own reporting and as Vodafone are currently restoring their network we will continue to update our internal systems until we can see the recovery of missing data."

Vodafone was down a few hours 5 days ago they are not still restoring thier service, it is complete lies.

Asked for my money to be returned as I will just order from somewhere that delivers. Thier response:

"I will go ahead and ask for a stop and return. Once this comes back to us we will process your refund.."

So essentially I am being held hostage of my money for a parcel that I never recieved becuase of a messup in thier infrastructure. If this is not bad customer service I dont know what is.

I shall be contacting my bank to report and get funds returned. I am not indefinately waiting for my money.

New customer who placed an order at 13H30 and then I was amazed when Royal Mail delivered the next morning at 09H30.

Well done to both!

The Pi Hut exceeds all your expectations.

From a team of truly great and helpful staff to the quality and service they provide.

Every order, no matter how large or small is handled efficiently and with care.

This is backed up with a level of support many others can only dream of.

Well done The Pi Hut Team.

Excellent pre-purchase guidance on a technical issue. Easy to use website. Very competitive prices (i.e. cheapest!) and speedy. My last order arrived in just 20 hours.

I had high hopes for Pi Hut as a new customer, but my experience was deeply disappointing. After hours of frustration trying to get a unit to work, I reached out for support and requested a refund. Their response? A brief message saying they wouldn’t accept a return because the headers were soldered—no empathy, no troubleshooting, no goodwill.
I wasn’t just buying a product—I was investing in a relationship. Instead, I got a blunt dismissal. As someone who teaches and mentors others in creative engineering, I value clarity, kindness, and accountability. This wasn’t it.
I won’t be recommending Pi Hut to anyone. If you’re considering them, be aware: once they’ve got your money, you may be on your own. And may I point out that the item they sold me did not match the description, the chip on the module was not the one advertised. And their reply below is just what I expected from someone who clearly does not care at all about their customers.

Customer service is awesome, and everything is working great! Great selection of different and interesting products!