The Pi Hut Avaliações 

First experience with the pi 5 starter kit. Everything arrived functioning and the pi OS loaded successfully from the sd. No issues!

I recently returned a Pi4 to Pi Hut for warranty claim, they asked to return based on its age it was in warranty, I used an original Pi box from another supplier as it made sense to pack securely and I had it knocking about, upon receiving it back they decided to return is as it was in another companies box. They didn't dispute the item just decided based on the box that this other company should do warranty. I did ask twice if I'd used a cornflakes box would they they have sent me to Kellogg for warranty, they have now replied that it was in another companies box ( the spec on the box didn't even match the returned item, so its obvious they didn't' even check anything ) and very close to end of warranty anyway so not interested.

Good company, but unfortunately I will not be buying from them again until they offer a reasonably priced delivery by someone other than Parcel Force.

Call me old fashioned, but I actually like to receive the goods that I have paid for.

Edit after response: My order (August 2025) from Pi Hut was sent using Parcel Force. I have now reduced the review by one star as you have provided false information in your response and attempted to make it look as if I am lying. For future reference, Parcel Force and Royal Mail have recently merged their operations into a single delivery network

I've used The Pi Hut from time to time to get little parts and RPI components. Just looking at pressure sensor I need for a project and didn't even expect to find it there. Next day delivery is good but I wish they offered DPD which is usually the best delivery option for my location.

I originally ordered a Shelley 1 Mini Gen3 from Amazon, then noticed that the Gen4 was available on Pi Hut. I returned the Gen3.

The price from Pi Hut was reasonable and the ordering, dispatch time and delivery experience were perfect.

In future I will order again from Pi Hut to support small business. I’m planning to build a music streamer when time allows.

Thanks Jamie!

Used Before and have been good however this time my sons parcel was sent to the wrong Village let alone the wrong address. I contacted Pi Hut and had no response so after a week contacted again no response, I have since tried again and no response. The fact that there is no other way to contact them other than by their online form I think is awful especially if they don't respond. We have spent days trying to locate the parcel ourselves and have found and retrieved it with no assistance from the company and we had paid for the postage. Will go elsewhere in the future where they can be bothered to answer a customer this is shocking service.

A great experience with The Pi Hut. My order arrived quickly, and the quality of the components was fantastic. I had a minor issue with one item, and their customer service team was brilliant— Jayde was friendly, fast to respond, and sorted it out for me immediately. I will definitely be a repeat customer.

What I found good about the experience of dealing with this company was the fact that when I had a problem I was able to talk , in my case via email , with a real person who quickly responded helpfully. This was most definitely not an ai reply. They made a couple of sensible suggestions to try and when they didn't work immediately arranged for the product to be returned/replaced.

I had to return my product because it didn’t fit my setup. Their response was incredibly fast. They immediately sent me a return label, and as soon as my item arrived at their warehouse, I received my refund right away. The whole process was extremely smooth and efficient. This is a very reliable company, and I’ll definitely come back to them in the future.

Great range of maker prototype stuff, the parts are good quality - not cheap rubbish - and were all really well packed in a very secure & solid parcel, fast delivery & the parts are great value. What's not to like ! Will definitely use again.

Don't order from this company. Card detail wouldn't work on website so tried the next day. Had two orders notified them straight away not to ship out second order.

You are able to return but are charged for delivery cost so minus in your account due to there website issues.

That's the way to do it!
Order packed and dispatched 12 minutes after ordering and arrived the next day, fully tracked!

Have ordered several times from Pi Hut, always without problems and delivered promptly. Until the last order that is, which was lost without trace by Royal Mail. I contacted Pi Hut support, and after they got no joy from RM, sent a replacement order that arrived next day. Well done Jayde at Pi Hut! A mark of a good firm is one that deals promptly with complaints, so no hesitation in giving full marks.

A mistake I made with my order was sorted promptly and without any fuss. Really good to deal with. Excellent customer service

Ordered on a Sunday afternoon, realised an hour later i had made a mistake and replied to their confirmation email to ask to cancel the order.

Received an email Monday morning saying would not cancel order and I would have to wait for dispatch and then return at own cost.

Customer service attitude was very standoffish and blamed me for not reading all their sales T&Cs before ordering.

They seemed upset i had even bothered to ask them for a cancellation. As it was clearly stated when "raising an ticket with us". (It wasn't)

I agree with them. This is mentioned on a dedicated cancellation policy page. It is not mentioned during the order process, on their delivery page or order confirmation email however.

Although it is my fault for not reading this page before ordering, probably because i find it is rare that i order goods from a website with intention of cancelling them, It would be good if they improved their supply chain to allow for cancellations prior to dispatch. The environmental would benefit from two less deliveries.

Anyway policy followed, goodwill lost.

Fast delivery goods exactly as described. Would highly recommend this company

Great customer service very responsive
Had a small issue and it was resolved very quickly and hassle free
I always say it’s not that in these days we don’t get faulty products but it how the company deals with this that’s important
And PI hut solved the issue very fast and efficiently

Excellent! I made my first purchase from them, unfortunately there was a problem with the shipment, they were promptly available to solve the problem even though it was not caused by them! Admirable customer service!! I will definitely buy from them again!!!

Jayde the appointed support engineer, had excellent knowledge and diagnostic skills for the product that had failed. He confirmed that my failure diagnosis was indeed correct and replaced the faulty unit promptly.

An excellent service by ThePiHut

Fantastic service.
Cannot fault the service or products from The Pi Hut.

But their service is what stands out. I am just starting out with all this and have ordered a number of items that were not required because of my lack of experience. The service has been first class every time, a real example of how service should be.

As a result, I buy with confidence and keep coming back.