The Pi Hut Avaliações 

Had an issue with a cable that I ordered - sent replacement immediately and sorted the problem out. Very polite and prompt staff. (and great kit!)

Products, packaging and delivery are top notch. I've received a perfect and flawless service from the Pi Hut and really happy with the whole Raspberry Pi ecosystem for building out edge compute systems. Very grateful for this one stop edge compute shop. Here's to a long and fruitful customer/vendor relationship.

An electric screwdriver I ordered had a fault after a couple of months (Defective battery).

A replacement was offered and delivered with no issues.

Excellent communication with The Pi Hut support team.

My order was handled and sent on the way in a few hours by The Pi Hut. Despite that it took 22 days for the order to reach the Customs on my side. (Not due to The Pi Hut)

During the waiting time I had a very good communication with The Pi Hut support team trying to find out the status of the delivery.

My order went missing in the post, and a replacement was sent out as soon as I contacted customer services.
They were very helpful and polite, and it is a pleasure doing business with them, thank you.

I’ve ordered from PiHut a number of times now, and I have to say, their service consistently goes above and beyond. I’ve had excellent experiences with their customer service, particularly with a representative named Jayde. Every time I’ve needed assistance, Jayde has been there, providing prompt, knowledgeable, and clear answers. It’s not just about answering questions; Jayde’s responses show a genuine understanding of the products and a keen interest in ensuring that everything goes smoothly. Whether I’ve had queries about the stock, technical details, or shipping, Jayde always gives me exactly what I need, and in a manner that leaves me feeling confident and well-supported.

It’s rare to find such attentive and reliable service these days, but with PiHut, I always feel like I’m dealing with people who genuinely care about the customer experience. Their fast shipping is also a standout. Orders have always arrived sooner than expected, carefully packaged and in perfect condition.

I’ve also found that their product selection is top-notch, ranging from Raspberry Pi accessories to cases and sensors. The site is easy to navigate, and they make it simple to find exactly what you’re looking for, whether you’re an experienced builder or just starting with Pi-based projects.

In short, PiHut has been a fantastic company to work with, and Jayde has been an incredible asset to their customer service team. They’re an example of how great customer service can make a huge difference. Keep up the amazing work!

I DO NOT RECOMMEND THIS SHOP. DO NOT WAISTE UR MONEY. No contact phone no for customer service, the bussines is not registered anywhere. Did not receive my items though I am in Ireland and bussines in Uk as to date 24 th of April and item dispatched on the 9th. DO NOT WASTE YOUR MONEY LOOK FOR ALTERNATIVE SHOPS.

Service is impactable and awfully quick.

I had an issue with delivery of an item, which was not down to PiHut, and within the hour of me mentioning the issue to them, they had replied and had already confirmed that they would be sending a replacement.

I would have no issues in recommending this company at all.

Pleasure to deal with

No customer support at all
Received a defective home assistant + Pi module. Contacted support TWICE via their website's ticketing system... no answer.
No direct email address available, no call number. If you have a problem it seems you are on your own.

Avoid

Not happy at all, received a touch screen that does not work, messaged 2 days ago and have had no reply back. It's really disappointing as it was for my son's birthday. One unhappy chappy, and more money out my pocket to order a replacement from amazon if they don't contact me back.

Edit: they have been in touch waiting on a refund for faulty product. Will update when I know more.

The refunded item, not sure what there saying is true as we sent photos and they never said that when they received the photos. But I got a refund no issue.

OK, so I had an issue with an item that I purchased from Pi Hut, it was dead on arrival. I used the support portal and received an absolutely superb service from the team.
Can't recommend them highly enough, the true test of a company is when things go wrong, and Pi Hut certainly stepped up and resolved the issue very speedily.

Many thanks to all the Pi Hut team, keep up the great work.

Fantastic Service

I've purchased a number of items from The Pi Hut over the years, they've always been top quality and their helpful guides make setting things up a breeze. For the first time ever I had a problem with one of the items and it was resolved speedily and without fuss. Fantastic customer service.

Super service! I had a small problem with a product purchased nearly a year ago and both Billie and Jayde in the support team were brilliant, arranging my RMA and the replacement was received just a couple days later. Great range of products on their site always at competitive prices.

I made a mistake when ordering from The Pi Hut. I accidentally sent my package to my old address. I caught the error 4 minutes after placing the order and immediately contacted support, thinking this would be a simple fix.

Nope, not for The Pi Hut! Despite hours before dispatch, they flat-out refused to help. Their excuse? “We ship fast.” and "It's operationally inconvenient for us". Their support team spent the better part of a day copy-pasting policy at me, showing no willingness to engage in the finding a solution.

I even received the old “If we make an exception for you, we’d have to do it for everyone.” excuse. Essentially, they admit that this issue happens so often that actually helping customers would be too much of a hassle!

Ironically, their concern was “efficiency,” yet they happily spent hours arguing with me instead of spending seconds actually helping. I’m still not sure if they genuinely believe this is good service or if they just enjoy debating their own customers.

To be clear, my frustration isn’t about the mistake—I take responsibility for that. It’s about how a company responds when customers need help. The Pi Hut had every opportunity to offer even a sliver of goodwill. Instead, they chose to do nothing.

So, if you ever order from The Pi Hut, make sure you get everything right the first time—because if you don’t, you’re on your own.

Very prompt delivery. Items securely and attractively packaged. Good value for money. An issue with a faulty unit was dealt with speedily and effectively at no cost to me, and a replacement provided quickly. Very impressed with their customer service.

Great service, good quality products at competitive prices. Quick delivery and great communication.

My items were dispatched on the day I placed my order. Unfortunately, let down by Royal Mail (again!)

I contacted Pi Hut support and they could not have been more helpful. They advised me of what to expect from the delivery options and when to act. When the item had not arrived in the agreed timeframe, Pi Hut sent a replacement item via DHL and my item arrived the next day. Always great service and hopefully I can ask for my orders to be sent by DHL in future.

Good quality products, recommended by university lecturers and over the top customer service.
Special thanks to Jayde for arranging the replacement sensor that got lost through Royal Mail.

I bought a Raspberry 5 over a month ago, and they only had to send me what I bought. But they sent a Raspberry 4 and messed up my order, and so far I still haven't received what I bought. I honestly can't recommend anything to anyone, and I haven't bought anything from this site again.

Exceptional Service. Ordered an ADS-B antenna on Thursday afternoon, arrived the following Tuesday afternoon. Five days including a weekend from Cambridge UK to regional South Australia. The antenna is of good quality and well made, with all mounting hardware. The bonus is it's half the cost of a comparable antenna sourced in Australia.