Therapy Blanket Avaliações 

217
O TrustScore é 3 de um total de 5

2,9

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

I bought a spare cover for my therapy blanket. Because I live in Highlands, despite being on the UK mainland I was charged more for postage than the cost of the cover - around £30. I can understand... Ver mais

Avaliado com 1 de um total de 5 estrelas

Have sent numerous email requesting how to return an item, just get a generic response giving a support ticket number, then nothing further to my questions! There is no phone number to be able to spea... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered both the blanket and cover but was Only sent the cover, which came in a damaged envelope. Contacting customer services is a real pain and so far they seem convinced I should receive the blanke... Ver mais

Avaliado com 1 de um total de 5 estrelas

Maybe a good product. I don’t know. It was too heavy to lift from the box!! I have asked the company to accept return and pay return costs. They have refused pointing to their terms and conditions!! I... Ver mais

Detalhes da empresa

  1. Loja de Móveis para Quartos
  2. Loja de móveis para sala de estar
  3. Serviço de saúde mental
  4. Clínica do sono

Informação fornecida por fontes externas variadas

The UK's BEST weighted blanket for stress, anxiety & sleep.


Informações de contato

2,9

Bom

O TrustScore é 3 de um total de 5

217 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,9

Todas as avaliações

(217)

1 avaliação nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

took my money

took my money, lied about getting the blanket to me several times before offering another blanket instead. make big deal about giving refund until i went to consumer protection

1 de dezembro de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Ruinously expensive postage

I bought a spare cover for my therapy blanket. Because I live in Highlands, despite being on the UK mainland I was charged more for postage than the cost of the cover - around £30. I can understand this for the weighted therapy blanket itself, but there must be a cheaper option for just the cover.

Also, cover choice was limited with many colours ”out of stock”.

28 de maio de 2024
Avaliado com 4 de um total de 5 estrelas

Products are great

Products are great, really well made, and delivery was quick. But when I purchased recently, there didn't seem as much choice, as I suspect there has been in the past.

30 de abril de 2024
Avaliado com 1 de um total de 5 estrelas

Potential Scam.

I agreed on an exchange, I haven’t heard from anyone in over a week. Previously, communication was extremely quick and consistent, until I sent my item back for the exchange (at a very high cost) and since then I have heard nothing. Be careful with this company if you have ANY issues at all.

16 de abril de 2024
Avaliado com 5 de um total de 5 estrelas

Very good quality blanket

Very good quality blanket, and works very well. Excellent service. Ordered Sunday received Tuesday morning. Thinking of getting another one. Only problem was a lack of colours and sizes

29 de abril de 2024
Avaliado com 5 de um total de 5 estrelas

Fabulous weighted blanket

Fabulous weighted blanket. Does exactly as it says. Quick delivery process, colour exactly as stated. A cover for the blanket , a free pillowcase, and a cooling effect for the summer .

15 de abril de 2024
Avaliado com 1 de um total de 5 estrelas

Not even had their cover for a week and…

Not even had their cover for a week and one of the ties has snapped off under the weight of the blanket. Pretty poor design given it's meant to hold it semi-securely at least. Contacted support and they just told me since I'm using a blanket that isn't their brand they can't help or offer refund.

5 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing! 🤩

Delivery was quicker than expected and the 9kg blanket is amazing! A great price and it came with a cover and pillowcase. A highly recommended blanket, I can't understand why it took me so long to get one!

29 de novembro de 2023
Avaliado com 2 de um total de 5 estrelas

weight distribution, stitching

Weight is way better distributed then the blanket I bought from YNM, but it’s still less beads in the middle. You can feel that there is more of them on other places. Stitching is bad in some places and i’m afraid it might get easy destroyed. Massive minus is that you have to pay for return even tho the product is faulty…

30 de outubro de 2023
logotipo da Therapy Blanket

Resposta da Therapy Blanket

Hi Ewelina, thank you for your review. We understand that there is a concern on your blanket and we are more than happy to assist you have this well-addressed.

If you notice any issues with your blanket, please share a photo/video and explanation at support@therapybrand.co.uk. We'll promptly address it and arrange a replacement if needed. Thanks for your cooperation in resolving this matter!

Avaliado com 3 de um total de 5 estrelas

Therapy blanket arrived in child size

Therapy blanket arrived in child size. I must have unintentionally ordered child as it was the only one available

23 de outubro de 2023
logotipo da Therapy Blanket

Resposta da Therapy Blanket

Hi Paula, thank you for choosing Therapy Blanket! Upon checking, we see that our teammate Elie is already assisting you with checking the available stocks so we could help exchange your order to your preferred blanket size.

We hope to provide you with the best customer experience. Please feel free to inform us should you need further assistance via email.

Avaliado com 1 de um total de 5 estrelas

Poor customer service, poor communication

Have sent numerous email requesting how to return an item, just get a generic response giving a support ticket number, then nothing further to my questions! There is no phone number to be able to speak to anyone. There are no instructions on the order or invoice to tell you how to return an item, obviously at my own cost, I don’t mind that. Seems very poor practise, wish I’d checked out this company more before I purchased. Probably left now with an unusable item and out of pocket.

4 de junho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing

I ordered my blanket and it arrived within 2 days. It also wasn't as highly priced as I would have expected. Great value for money and excellent service too. I have fibromyalgia and restless leg syndrome, for the last 3 nights I have slept better than I have in years.

13 de abril de 2023

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