It was easy to call and get out through to someone. Very quickly sorted my problem and guided me through the programming for my thermostat now all working beautifully.
A empresa respondeu
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Veja o que dizem as avaliações
I do not often write reviews but feel compelled to on this occasion. I have had a new kitchen fitted and part of this was electric underfloor heating. I had the ThermoSphere controllers fitted in Ju... Ver mais
A empresa respondeu
Since becoming a Thermosphere stockist we've never looked back. The team (Alaska, Travis, Damian, Quiana and Rhylan to mention) have always offered excellent service, offering excellent product... Ver mais
A empresa respondeu
Amazing customer service and tech support! Best I've come across in the business - shout-out to "Sam", which more folk were as knowledgeable, customer & product care focused and patient as you!!
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
ThermoSphere is a British-based manufacturer of electric heating systems, trusted by installers and tradespeople across the UK since 1998. With British manufacturing at the heart of everything we do, we design and produce reliable, high-performance electric heating products that are straightforward to specify, quick to install and built to last — helping reduce issues on site and avoid callbacks. Known as the installer’s brand of choice, ThermoSphere combines proven electric heating expertise with smart, forward-thinking technology to deliver systems that work seamlessly in real-world installations. From electric underfloor heating to intelligent controls, our products are engineered to save time on site while delivering efficient, dependable performance for end users, with fast quote turnaround to keep projects moving and local reseller availability ensuring next-day access to products without selling direct. We support the trade with clear technical guidance, 24/7 UK-based support and products designed to make every installation simpler and more profitable. By making electric heating easy, ThermoSphere helps installers deliver comfortable, energy-efficient spaces with confidence — today and into the future.
Informações de contato
Bridge House, Pattenden Lane, TN12 9QJ, Marden, Reino Unido
- 01622 689440
- sales@thermosphere.com
- thermosphere.com
4,7
Excelente
181 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Had problems setting up the schedule…
Had problems setting up the schedule time the support team very helpful in setting up
10 de junho de 2026
Avaliação não solicitada
Resposta da ThermoSphere
Hi Inderjeet,
Thank you so much for taking the time to leave us a five-star review, it really means a lot to the team. We're sorry to hear the scheduling setup caused you some initial difficulty, but we're really pleased our support team were able to get everything sorted for you.
If you ever have any further questions, please don't hesitate to get in touch, we're always happy to help.
Many thanks,
Your ThermoSphere Team
T-MO
We have just updated our thermostats to the new T-MO and wanted to say how impressed I am with them, not only from the appearance but for the ease of setting them up and connecting several of them, all on the same App.
I cannot recommend them more, not to mention the professionalism and knowledge of Thermosphere themselves.
5 de junho de 2026
Avaliação não solicitada
Resposta da ThermoSphere
Hi Michel,
Thank you so much for taking the time to leave such a brilliant review!
It's fantastic to hear the T-MO upgrade went smoothly and that you're impressed with both the look and the ease of set-up. We'll pass your kind words on to the tea, who will be thrilled. Thanks again for choosing ThermoSphere!
Many thanks,
Your ThermoSphere Team
Excellent service
Excellent service to get the customer what he needs and when he needed it 👏
1 de junho de 2026
Avaliação não solicitada
Resposta da ThermoSphere
Hi Ian,
Thank you so much for taking the time to leave a great review! It's fantastic to hear that we were able to get you exactly what you needed, when you needed it, precisely the experience we always strive to give our customers 😊
If you ever need any help in the future, we're always here.
Many thanks,
Your ThermoSphere Team
Great assistance given
My problem was discussed calmly and sensibly, suggestions given for me to try. When these failed, the problem was researched further until a successful solution was found - just what I needed!
22 de maio de 2026
Avaliação não solicitada
Resposta da ThermoSphere
Hi Sea salt fan,
Thank you for the summary of exactly how we hope every customer interaction goes! It's really great to hear that our team took the time to work through your problem. We'll be sure to pass your kind words onto the team, they'll be delighted.
If you ever need us again, please don't hesitate to get in touch.
Many thanks,
Your ThermoSphere Team
Customer support from Alaska is top…
Customer support from Alaska is top notch. Had 2 thermostats drop support re connectivity via old tech. They replaced with the most up to date stats for free, no questions asked. Brilliant, old school customer focussed service. Makes a nice change. Thanks!
21 de maio de 2026
Avaliação não solicitada
Resposta da ThermoSphere
Hi Bond,
Thank you, this means a lot to the whole team, especially Alaska.
It’s great to hear Alaska got you up and running again quickly with the latest thermostats. Keeping our customers connected (and warm!) without hassle, is exactly what we aim for.
We truly appreciate your kind words and your trust in ThermoSphere, we’re always here if you need anything in the future.
Many thanks,
Your ThermoSphere Team
Professional company, providing top quality products
As always, very helpful team to deal with, swift replies and an all round very professional company to deal with who I've always found to supply the highest quality materials and equipment.
8 de maio de 2026
Avaliação não solicitada
Resposta da ThermoSphere
Hi James,
Thank you for your fantastic review! We really appreciate your continued support and kind words about both our products and team.
It’s great to hear that you’ve consistently found us helpful, responsive and professional. It’s what we strive for every day.
We look forward to working with you again in the future.
Many thanks,
Your ThermoSphere Team
We had a query concerning how to operate underfloor heating control unit
We had a query concerning how to operate the control unit for underfloor heating. Tech support at Thermosphere were very helpful and followed up later by phone to ensure the problem was resolved.
7 de maio de 2026
Avaliação não solicitada
Resposta da ThermoSphere
Hi Anon,
Thank you for your 5-star review!
We’re delighted to hear that our technical support team was able to assist you and guide you through operating your underfloor heating controls, while following up later. It’s exactly the level of service we aim to deliver.
If you ever have any further questions, we’re always here to help.
Many thanks,
Your ThermoSphere Team
Resposta da ThermoSphere
Hi Steven,
Super to hear your feedback! Thanks for choosing ThermoSphere!
Many thanks,
Your ThermoSphere Team
Excellent ThremoSphere Team Service
The ThermoSphere team members acted very quickly when I registered for their support. They checked all my settings and gave advice on what would be useful. They accessed my equipment remotely and updated settings as necessary. The communications process was very efficient and effective. Excellent service all round. Thank you ThermoSphere team members.
8 de maio de 2026
Avaliação não solicitada
Resposta da ThermoSphere
Hi Gordon,
Thank you for your wonderful review!
We’re delighted our team could respond quickly, optimise your setup and provide clear effective support. Your feedback means a lot to us.
If you ever need further assistance or advice, we’re always here to help. Thanks for choosing ThermoSphere!
Many thanks,
Your ThermoSphere Team
0 Stars
If you want a reliable product with good aftercare, do not choose Thermosphere. After contacting Thermosphere with the relevant information they supplied a list of materials that were required to ensure adequate heat in the room. The top of the line ‘Thermosphere Ultimate’ was the chosen product. The product was installed following the instructions to the letter. The product performed poorly from first use so the technical support team were contacted. I then spent months going round in circles carrying out various tests that all proved the issue was the product hadn’t been designed correctly by Thermosphere. However, they refused to admit this blaming installation among other things. I asked to speak to the head of the technical department (Sam) who might as well not exist as he doesn’t seem to have a clue about customer service, always has something better to do and rather than trying to help would tells you how you have to fit around his schedule. I would not and will not be buying this product again and have now been forced to install additonal heating in the room. In short DO NOT buy Thermosphere UFH.
16 de fevereiro de 2026
Avaliação não solicitada
Resposta da ThermoSphere
Hi Paul, thank you for sharing your experience.
I’m genuinely sorry you feel that way, and for the frustration this situation has caused you. I appreciate how disappointing it is when a system doesn’t perform as expected.
Throughout the process, our technical team worked carefully through the information provided to understand the issue and offer support based on the evidence available at the time.
While I understand that our conclusions were not the outcome you had hoped for, they were reached with the intention of being fair, thorough, and consistent with how we support all customers.
We take all feedback extremely seriously, and it helps to inform our ongoing improvements to both our products and our customer experience.
Thanks again, Sam.
Alaska was very good
Alaska was very good. Helpful, understanding and patient. And when there was a technical matter which required checking, she asked a colleague.
27 de abril de 2026
Avaliação não solicitada
Resposta da ThermoSphere
Hi Nick,
Thanks for your review!
We’re really glad to hear Alaska made such a positive impression and that she kept things moving by checking with a colleague when needed.
If there’s anything else we can support you with, just let us know.
Many thanks,
Your ThermoSphere Team
Great customer service!
Darby was particularly helpful in getting my schedule set up on the app for my underfloor heating.
Great customer service!
24 de abril de 2026
Avaliação não solicitada
Resposta da ThermoSphere
Hi Julie,
Thank you very much for the great feedback!
We’re really pleased to hear you had a positive experience with our team. Darby will be glad to know how helpful he was in getting you set up on the app smoothly.
If you ever need a hand with anything else, we’re always here to help.
Many thanks,
Your ThermoSphere Team
Very happy with the experience
Very happy with the customer support and how quickly my query was resolved – the team was responsive, friendly, and genuinely helpful. I couldn’t be more pleased with the experience. Wishing the team continued success; it’s great to see a British product doing so well.
9 de abril de 2026
Avaliação não solicitada
Resposta da ThermoSphere
Hi Veronica,
Thank you for such a great review, it means a lot to the whole team.
We’re glad to hear your query was resolved quickly and that you found the support helpful and friendly. That’s exactly the experience we aim to deliver every time.
If you ever need anything else, we’re always here to help.
Many thanks,
Your ThermoSphere Team
Great technical support
I contacted support for information on the local REST API integration schema.
The response was prompt and helpful, it's great to have open APIs and helped support who understand.
19 de março de 2026
Avaliação não solicitada
Resposta da ThermoSphere
Hi Paul,
It’s brilliant to hear our team could help with your local REST API integration schema and provide the information you needed quickly. We know how important clear, knowledgeable support is when you’re working with integrations, so your comments really mean a lot.
If you need anything else as you continue working with the API, just let us know.
Many thanks,
Your ThermoSphere Team
Alaska patiently and expertly through…
Alaska patiently and expertly through how to work my app for my T-MO device. Could not have been bettered.
16 de março de 2026
Avaliação não solicitada
Resposta da ThermoSphere
Hi Gordon,
Thank you for the fantastic 5-star review! We're really pleased to hear that Alaska was able to guide you through the app with patience and expertise - she’ll be delighted to hear your feedback.
If you ever need anything else, we’re always here to help.
Many thanks,
Your ThermoSphere Team
Response to email query was very good…
Response to email query was very good but did not resolve our problem with their product. In the property we have bought the bedroom has two thermostats that can’t be blacked out at night so it is like having two night lights in the same room. They should have an easy to set blackout mode
11 de março de 2026
Avaliação não solicitada
Resposta da ThermoSphere
Hi David, thanks for your honest review. Sorry we couldn't resolve the issue for you this time. It doesn't affect you, but I thought you might like to know that we have included the dark screen feature in our latest thermostat. We can also 'push' feature updates to our newest models over the internet, so hopefully we don't find ourselves in this position again. We do appreciate the feedback, so thank you. Sam.
I messaged for support using my…
I messaged for support using my thermostat and got a prompt reply with clear instructions from Sam, thankyou for your help.
10 de março de 2026
Avaliação não solicitada
Resposta da ThermoSphere
Thank you for taking the time to leave your review Fiona. I am glad we could help you to get the most out of your ThermoSphere Electric Underfloor Heating system. You know where we are if you have any questions in the future.
Thanks, Sam.
I have used Thermosphere a few times…
I have used Thermosphere a few times now and each experience has been very positive in terms of speed of response and product support.
The customer service is exceptionally good.
9 de março de 2026
Avaliação não solicitada
Resposta da ThermoSphere
Hi Barry,
Thank you for your kind review and for choosing ThermoSphere again. We're delighted to hear that you've had consistently positive experiences with both our response times and product support.
Providing excellent customer service is something we take great pride in, so it's great to know this stood out to you.
Many thanks,
Your ThermoSphere Team
Slow customer service
Updated review 15/03/2026
After leaving a negative review, Sam responded to my email and worked with me to answer my questions about the issues following installation by TopBuildUK and Beams, notably the hot spots, overheating, and 15 degree temperature variation.
Response to Thermosphere 09/03/2026:
Hello Sam,
Thank you for your response.
Regarding the form submission, whether or not it was received through your system is somewhat beside the point from my perspective. When I did not receive a reply, I followed up with a phone call and multiple emails. If the form submission did not reach you, that suggests there may be an issue with the form itself, which unfortunately is not something I would have visibility over as a customer.
You mentioned a tech support ticket being sent via one of your resellers. I’m not aware of any reseller raising a ticket on my behalf, so it’s possible you may have confused me with someone else.
In terms of the issue being dealt with within 24 hours of your involvement, I have not received any communication from Thermosphere to indicate this. When I called on 23 February, Alaska kindly took my number and said someone would call me back, but I never received a call. I also did not receive responses to my emails sent on 13 February, 22 February, 25 February, 26 February, and 2 March.
From my perspective, nothing had been acknowledged or resolved, which is why I ultimately left a review. In fact, the Trustpilot review is the first time I have received a response from Thermosphere.
As requested, I will email support@ and forward the original messages I sent to hello@, sales@, and enquiries@ so you can see the correspondence that went unanswered.
Anna
Original review:
I have Thermosphere Under Floor Heating which is not functioning as it should, so I reached out to Thermosphere for further information.
I used the contact form to message, and when I didn't hear back, emailed on the 13 February, and again on 22 February. When I still had no response, I called on the 23 February and spoke to Alaska who took my number so someone would call me back. I did not receive a phone call, and followed up by email on the 25 February, 26 February and 2 March.
The customer service is awful and I do not recommend the product.
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da ThermoSphere
Hello Anna, sorry that you felt the need to give us such a low score. We have only ever had a handful of 1-star reviews, so this hit us hard! It doesn’t align with the experience that we strive to give our customers.
I have checked our system, and although I can’t find a specific form submission from you to us directly, I can see that a tech support ticket was sent to us via one of our resellers, and everything seems to have been dealt with by Alaska within 24 hours of us being involved.
Sincerely, I would like to understand this from your perspective. If you have time, please email support@thermosphere.com, and I will take it forward personally, as a priority.
Added 9/3/26: Thank you Anna. I will look out for your email and come back to you. Sam.
Thanks,
Sam Hills
Product Director
Resposta da ThermoSphere
Hi Mary,
Very pleased we could solve this quickly for you. If you need any further assistance, you know where we are.
Many thanks,
Your ThermoSphere Team
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