The travel cot mattress was broadly fine, although a similar mattress from a competitor company was more solid and squished less, therefore felt safer for the baby. The waterproof mattress cover is ma... Ver mais
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Veja o que dizem as avaliações
My son’s mattress arrived today and it’s amazing. Sleeping next to him as I write this and it is so comfortable! Great quality in a size that I struggled to find anywhere else. Highly recommend and wo... Ver mais
Easy ordering, even with bespoke sizes. Various options for every purse. Fast manufacture and delivery. Online chat available to assist if required, pretty much 24/7. Communication excellent. Only... Ver mais
A empresa respondeu
Wanted a new mattress for my 31 year old cot which is quite large. Ordered from this amazing company a bespoke mattress, protector and organic fitted sheet. Had email confirmation of order very quickl... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Makers of premium quality, cot mattresses & 100% organic baby sleep essentials. Our sumptuous & well-supported mattresses have been expertly designed to ensure that your "Tiny Sleepers, Make Big Dreamers!" Made in England.
Informações de contato
Reino Unido
- thetinybedcompany.com
4,2
Muito Bom
183 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 80% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very Happy Customer
I have an antique cot which is an old family heirloom. For obvious reasons I was unable to get a mattress and bedding to fit the little cot off the shelf, after searching the internet I came a cross the tiny bed company. Their service was second to none, the mattress and bedding have been cut exactly to fit with notches on the corners to the precise measurements. I can not praises this company enough. Well done and keep up the good work. Helen M
18 de janeiro de 2025
Resposta da The Tiny Bed Company
Hi Helen,
Thank you so much for your kind words! We're absolutely delighted that the mattress and bedding fit perfectly with your family heirloom cot. It's wonderful to hear that our service met your expectations, and we truly appreciate your thoughtful feedback.
Thank you again for choosing The Tiny Bed Company – it means a lot to us.
Best regards, Jessica
Fabulously made mattresses with quality…
Fabulously made mattresses with quality materials. Thanks for the wonderful product!
27 de dezembro de 2024
Excellent and timely delivery of cot mattress.
I ordered my made-to-measure cot mattress on 7th December, just after the deadline of 5th December (for pre-Christmas delivery). I was very pleased indeed when the mattress arrived a few days before Christmas, just in time for our daughter's arrival with her young child. Thank you so much.
18 de dezembro de 2024
Fast delivery, good product
Package came quick and how described, amazing quality
20 de outubro de 2024
Great service
Great service, high quality matress protector and sheets made to bespoke size.
17 de setembro de 2024
Resposta da The Tiny Bed Company
Thank you for your kind words! We’re so glad to hear that you’re happy with the service and the bespoke-sized mattress protector and sheets.
Your satisfaction is our top priority, and we truly appreciate your feedback. If you need anything else or have any questions, feel free to reach out!
Best regards,
Amy B
Very good communication and were very…
Very good communication and were very thorough in ensuring I got the right size mattress for my son's bed.
18 de setembro de 2024
Resposta da The Tiny Bed Company
Hi Paul,
Thank you for your wonderful feedback! We're so glad to hear that you had a great experience with our communication and that we helped you find the right size mattress for your son's bed.
Best, Amy
Resposta da The Tiny Bed Company
Here’s a friendly response to Allie's positive review:
Hi Allie,
Thank you for your lovely review! We’re thrilled to hear that your order arrived quickly and that it’s a perfect fit.
Your satisfaction means a lot to us! If you ever need anything else, feel free to reach out.
Best,
Amy B
Lovely mattress but wrong item received
Found the ordering of the product good and the quality of what I received was excellent, however I received the incorrect shape (rectangle versus D-shaped). Customer service was great and responsive in providing a timely refund as I was unable to have a replacement in time for my new baby.
19 de agosto de 2024
Resposta da The Tiny Bed Company
Hello Leanne,
Thank you for your thoughtful review! We’re glad to hear that you found the ordering process smooth and the quality of the mattress excellent.
We sincerely apologise for the mix-up with the shape of the mattress. We understand how important it is to have everything ready for your new baby, and we appreciate your understanding as we sorted out the refund.
If there’s anything else we can do for you or if you need assistance in the future, please don’t hesitate to reach out. We’re here to help!
Wishing you all the best with your new arrival!
Best,
Amy B
Perfect!
Very, very happy with my custom made mattresses made by The Tiny Bed Company, in readiness for the birth of my first grandchild.
Great communication and swift delivery.
Quality of the mattresses is exceptional and fit the family air loom crib and my own children’s old cot perfectly.
Thank you ❤️Julie Ryder"
19 de agosto de 2024
Resposta da The Tiny Bed Company
Hi Julie,
Thank you so much for your wonderful review! We’re absolutely thrilled to hear that you’re very happy with your custom-made mattresses, especially as you prepare for the arrival of your first grandchild.
It’s fantastic to know they fit your family heirloom crib and your children's old cot perfectly! We’re also glad you appreciated our communication and swift delivery.
If you need anything else or have more special items in the future, we’re here to help! Wishing you and your family all the best during this exciting time.
Thank you again for choosing The Tiny Bed Company!
10/10
Very happy with my purchase and great customer service. All in all a reliable company with high standard products
18 de junho de 2024
Resposta da The Tiny Bed Company
Hello Soph,
Thank you for your wonderful review! We’re so glad to hear that you’re happy with your purchase and that you experienced great customer service.
We take pride in offering high-quality products, and your feedback confirms we’re on the right track.
Kind regards,
Amy
Excellent customer service
Excellent customer service, beyond any expectation!
I’m so so pleased with my baby’s mattress. It was a custom made mattress with odd size. I’ve been contacted a number of times to insure all the details are correct, they kept me informed at every single step, I was also advised which mattress would be best and safest for my child and fit the cot style I have. They really took my child’s safety extremely seriously, which made me feel confident that I made the right choice of ordering from this company! After some back and forth emails about sizing and other details needed, it only took a couple of days for them to make the mattress and send it. It arrived in no time, and not only that, the mattress literally fit like a glove! I was blown away! Not to mention the quality of it!
Amazing! This is where I’m going to order from in the future!
Also, lots of thanks to Jessica who kept in touch at every step and had a lot of patience with me and was so helpful and kind!
19 de junho de 2024
Resposta da The Tiny Bed Company
Thank you so much for your amazing review! We’re absolutely thrilled to hear about your experience with our customer service and that you’re so pleased with your custom-made mattress. It means a lot to us to know that we were able to ensure your child’s safety and fit the cot perfectly.
We're glad that Jessica could provide the support you needed throughout the process! She’s fantastic at what she does, and your kind words will definitely make her day.
If you ever need anything else in the future, we’d be more than happy to help. Thank you for choosing The Tiny Bed Company, and we look forward to serving you again!
Best wishes,
Amy
Bespoke Moses basket
Fantastic customer service. We have inherited a moses basket from 1944 (very special item, 36 babies in the family have been in this moses basket). It is not standard sizing at all and so we had a bespoke mattress and fitted sheets made by the tiny bed company. They fit perfectly and arrived in good time
12 de junho de 2024
Avaliação não solicitada
Resposta da The Tiny Bed Company
Thank you for your wonderful review! We’re honoured that you chose The Tiny Bed Company to create a bespoke mattress and fitted sheets for such a special family heirloom. It’s amazing to hear that the moses basket has held so many precious memories!
We’re thrilled that everything fit perfectly and arrived on time. If you need anything else in the future, please don’t hesitate to reach out.
Best wishes,
Amy
Custom Mattress for a Cot
We ordered a new mattress for our cot bed for our newborn. The mattress arrived exactly on time and looks like fantastic quality. Customer care have been brilliant and the product is wonderful value.
23 de março de 2024
Avaliação não solicitada
Resposta da The Tiny Bed Company
Congratulations on your new arrival.
Thank you so much for your lovely review! We’re delighted to hear that your new cot bed mattress arrived on time and that you’re pleased with the quality.
It’s fantastic to know that our customer care team made a positive impression, too! We strive to provide wonderful value and ensure our customers are happy with their purchases.
Great quality mattress and perfect fit…
Great quality mattress and perfect fit for my cot. Little one settles very easily on the memory foam style.
21 de fevereiro de 2024
Resposta da The Tiny Bed Company
Thank you for your wonderful review!
We're thrilled to hear that you're delighted with the quality of our mattress and that it fits perfectly in your Stokke Sleepi cot.
Wishing your little one many peaceful nights of sleep!
Perfect sheets and protector for unusual pram mattress
My pram has an unusual shaped mattress I could not find any appropriate mattress protectors or fitted sheets. I was asked to send in the outline of my mattress on wrapping paper and what they made was the perfect fit. I also thought it was a reasonable price.
20 de fevereiro de 2024
Resposta da The Tiny Bed Company
Hello,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that we were able to provide you with a custom-made mattress protector that perfectly fits your pram's unusual shaped mattress.
Best regards,
Amy
The bed is great but the constant…
The bed is great but the constant emails pestering me to give a review are annoying.
20 de fevereiro de 2024
Resposta da The Tiny Bed Company
Hi there,
Thank you for taking the time to share your feedback with us. We're delighted to hear that you are pleased with your Tiny Dreamer Junior mattress and waterproof mattress protector.
We sincerely apologise for any inconvenience caused by our request to review your order email. We understand that receiving emails can be frustrating, and we appreciate your patience and understanding.
Your feedback is invaluable to us, and we're always looking for ways to improve our services. We will take your comments into consideration and review our communication practices accordingly.
Thank you again for choosing The Tiny Bed Company.
Best regards,
Amy B
Great quality kids mattress in random sizes
Really good quality mattresses for babies / small children. I needed a mattress for
My 4 year old for the IKEA Sniglar junior
bed, which is a non-standard size, so very few places sell mattresses. The customer service team recommend a pocket spring “Tiny Dreamer plus” mattress as being the most substantial option for that bed. It is lovely - not as hard as other baby mattresses can be but with solid support and great quality outer layer.
Also bought a waterproof mattress protector, which is fine. Nothing particularly special but it is infinitely better than the horrible plastic one which IKEA produces and was the only other cover I could find online which fits the mattress.
The company has a fantastic quick and helpful customer service team, but it is a real shame that they only provide support by email or via online chat. I had a lot of questions on which product to buy and it was frustrating / time consuming having a lengthy text conversation while multitasking my children. Not great customer experience, given a lot of their customers must have young children in the background, but their support team were otherwise very helpful and quick and went out of their way to expedite my order.
Will definitely buy from here again!
1 de março de 2024
Avaliação não solicitada
Resposta da The Tiny Bed Company
Hello there,
Thank you so much for your fantastic review and for choosing our mattresses and waterproof mattress protector for your 4-year-old's IKEA Sniglar junior bed. We're thrilled to hear that you found our "Tiny Dreamer Plus" pocket sprung mattress to be the perfect fit for your non-standard sized bed, providing both comfort and solid support.
We're also pleased to hear that our waterproof mattress protector met your expectations, offering a significant improvement over other options available on the market.
We sincerely appreciate your feedback regarding our customer service support. We understand that communicating via email or online chat can be challenging, especially with young children in the background. We'll certainly take your comments on board and look into ways to enhance our customer experience in the future.
Thank you for recognising the efforts of our support team in assisting you with your questions and expediting your order. We're delighted to hear that you had a positive overall experience with us.
Best wishes,
Amy
High quality product and service
Very responsive, lovely natural wool/coir mattress and fits exactly!
23 de janeiro de 2024
Resposta da The Tiny Bed Company
Hi Elizabeth,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you found our mattress fits perfectly.
Warm regards,
Amy B
Customer Experience
A fantastic small company with personal…
A fantastic small company with personal service.
I ordered a custom size mattress for our vintage moses basket. I had quick and friendly communication with The Tiny Bed Company and they made sure that they got the shape and size just right.
It fits perfectly, thank you.
23 de janeiro de 2024
Resposta da The Tiny Bed Company
Hello Nicola,
Thank you so much for taking the time to share your wonderful experience with The Tiny Bed Company on Trustpilot! We're absolutely thrilled to hear that you're pleased with the custom mattress you ordered for your vintage Moses basket.
Providing a personalised service and ensuring our customers receive exactly what they need is at the heart of what we do. We're delighted that our communication helped us to tailor the shape and size of the mattress to fit your requirements perfectly.
Thank you for choosing The Tiny Bed Company. We truly appreciate your support and look forward to having you as our customer again in the future.
Warm regards,
Amy B
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