I live in another country, so I needed a company I could genuinely trust. UpperKey has proven to be reliable and consistent. My apartment is well maintained, and I never worry about payments.
A empresa respondeu
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Veja o que dizem as avaliações
There’s something reassuring about knowing that even if something unexpected happens, there’s a team ready to handle it. That peace of mind is worth a lot.
A empresa respondeu
Before signing with Upperkey, I was constantly dealing with small issues that added up to big stress. Now? I barely think about my property. They’ve streamlined everything.
A empresa respondeu
What stood out to me most was their transparency. From day one, the expectations were clear, the numbers made sense, and there were no hidden surprises. It’s refreshing in this industry.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
UpperKey provides guaranteed rent for property owners, offering expert Airbnb concierge services in Paris, London, Edinburgh, Miami, Zurich, Geneva, Rome, Luxembourg, Dubai and the French Riviera ( Nice, Cannes, Saint-Tropez, Saint-Maxime, Juan-les-Pins, Saint-Raphaël, Avignon, Aix-en-Provence, Cap d'Agde). Owners enjoy a steady rental income above market price while knowing their property is in good hands. To get started, landlords can schedule a valuation of their property to see how much they can earn in monthly rent. Once an agreement is made, UpperKey will manage every aspect of the property, from routine maintenance and cleaning to vetting tenants and handling payments. UpperKey has a respectful international clientele to book the properties, from business travelers to expat families.
Informações de contato
3-8 Bolsover Street, W1W 6AB, London, Reino Unido
- +447825997632
- contact@theupperkey.com
- theupperkey.com
4,6
Excelente
79 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Une approche d’escrocs
Une approche d’escrocs. Des promesses écrites et ensuite au mieux vous toucherez 30% des montants perçus par eux. Comme la société est situé au Royaume Uni, impossible de recevoir la moindre explication. Ils paieront selon leur bon vouloir.
1 de maio de 2025
Avaliação não solicitada
Resposta da UpperKey
Thank you for your message. We’ve noted that you’ve shared 3 negative online reviews about your experience, and we understand your concerns. However, we would like to clarify a few points once again for accuracy.
The apartment was handed over more than a year ago and was managed by UpperKey for a period of just four months. During that time, all relevant financial statements were provided, and our team shared detailed explanations regarding performance and payments.
We understand that the results may not have met your expectations, but everything was handled in line with the signed agreement. At this stage, we’ve done our best to address your concerns, and unfortunately, we have no further information to add beyond what has already been shared.
customer experience
We rented a studio at 3 rue d'Ormesson Paris IV for 7 days from B&Bnova = upperkey. The boiler did not work, no warm water during 5 days. We had to book another hotel on the second day. Upperkey refuses any reimbursement referring to their policies, even tough plummers were in the appartment trying to chance the boiler on day 5. This businees attitudie is not fair at all. We are happy to provide any proof of our experience with B&Bnova Paris upperkey.
B&B nova is a semianonymous organization which communicates only by chat. The phone number on the booking confirmation belongs to upperkey, Upperkey is listed on the WiFi data sheet as a customer and upperkey gave us the email adress of the owner, so there is no question who was the agent renting out this studio under the name of B&Bnova.
23 de abril de 2025
Avaliação não solicitada
Resposta da UpperKey
Thank you for your review. We're sorry to hear about your experience, but we believe there may be some confusion. UpperKey and B&Bnova are separate businesses that offer different services, and in this case, the rental and management appear to have been handled by B&Bnova.
We recommend reaching out directly to B&Bnova or the booking platform to resolve this matter, as UpperKey was not involved in this specific booking.
Thank you for your understanding.
I was a bit hesitant at first
I was a bit hesitant at first, but they’ve proven to be a trustworthy partner. I like how transparent they are with their process.
8 de maio de 2025
Resposta da UpperKey
Thank you for your honest feedback. We're glad to hear that your initial hesitation gave way to a positive experience. Transparency is an important part of how we work, and it's good to know that it’s been meaningful to you.
They deliver on their promises
They deliver on their promises. Rent is always paid on time, and any maintenance issues are handled quickly.
8 de maio de 2025
Resposta da UpperKey
Thank you for your feedback. We're pleased to know that our reliability and responsiveness have met your expectations. Timely payments and efficient maintenance are part of the commitment we make to our partners.
It’s a relief not having to worry about…
It’s a relief not having to worry about tenants, maintenance, or payments. Upperkey has taken that responsibility entirely, and they do it well.
8 de maio de 2025
Resposta da UpperKey
Thank you for your feedback. We're glad to hear that we've been able to take the pressure off and manage everything smoothly. Providing a hassle-free experience is exactly what we aim to deliver.
Je suis passé par plusieurs agences…
Je suis passé par plusieurs agences avant eux, et franchement, la différence est nette. UpperKey est beaucoup plus organisé.
7 de maio de 2025
Resposta da UpperKey
Merci pour votre retour. Nous sommes heureux que notre organisation ait fait la différence.
DO NOT TRUST
DO NOT TRUST. BAD MANAGEMENT, NOT TRANSPARENT, BAD EXPERIENCE!!
11 de maio de 2025
Avaliação não solicitada
Resposta da UpperKey
Thank you for your review. We’re genuinely sorry to read your feedback, though we have no record of working with you. We’ve tried to get in touch to better understand your experience, but you haven’t shared any contact details. Transparency and professionalism are core to our approach, and we take all genuine concerns seriously. If you’d like to discuss this further, we remain available.
Un service sans faille
J’ai confié mon appartement à UpperKey il y a plus d’un an, et tout se passe très bien. La gestion est efficace, et je n’ai jamais eu de problème majeur.
21 de março de 2025
Resposta da UpperKey
Merci beaucoup pour votre retour. Nous sommes ravis d’apprendre que votre expérience avec UpperKey se passe bien depuis plus d’un an. Offrir une gestion efficace et sans souci est notre priorité, et c’est un plaisir de savoir que vous êtes satisfait. Merci pour votre confiance !
Recommended
From the first meeting to signing the contract, everything with Upperkey was smooth and professional. They’ve exceeded my expectations in every way.
23 de fevereiro de 2025
Resposta da UpperKey
Thank you for your trust. We're delighted to hear the experience has been smooth and that we've exceeded your expectations.
The best property management
The best property management, i will definitely recommend to my co-owners
27 de dezembro de 2024
Avaliação não solicitada
Resposta da UpperKey
Thank you for your kind words! We’re thrilled to hear you’re happy with our property management services and appreciate your recommendation. Your trust means a lot to us!
Escroquerie
Je rejoins des avis précédents hélas découverts lors de la location. Au départ équipe très pro pour rentrer votre bien. On nous avait promis de la location moyenne / longue durée mais avons découvert le poteau rose lors de tapage nocturne et de plaintes de la copro, que le bien était en courte durée. Stratégie mise en place lors des JO pour prendre un max d’appartement. Je ne penses pas qu’ils utilisent la même stratégie maintenant. On m’a rendu un appartement dégradé car évidement ils n’encaissent pas les cautions pour éviter de mauvais avis airbnb. Leur contrat fait payer le propriétaire donc très rentable. Suite à cette expérience plus que malhonnête, je ne peux recommander UpperKey qui utilise des méthodes d’escrocs.
24 de dezembro de 2024
Avaliação não solicitada
Resposta da UpperKey
Merci pour votre avis. Nous sommes désolés de lire vos remarques, mais nous n’avons pas pu vérifier votre expérience, car vous avez refusé de fournir vos coordonnées. Nous vous encourageons à nous contacter directement afin que nous puissions en discuter de manière transparente.
Pour précision, nous proposons à la fois des locations de courte et moyenne durée, et toutes les conditions sont clairement définies dans le contrat. Nous respectons strictement ces termes et n’agissons jamais en dehors de ce qui a été convenu.
Tous les locataires versent un dépôt de garantie, qui est retenu en cas de dommages visibles. Il est également normal qu’un bien présente une certaine usure avec le temps, surtout en cas de rotation fréquente des occupants.
Nous assurons un entretien de base sans frais pour le propriétaire, afin de maintenir le logement en bon état. En revanche, les réparations plus importantes restent à la charge du propriétaire, comme précisé dans le contrat.
Nous restons disponibles si vous souhaitez échanger davantage à ce sujet.
Thank you Upperkey for the amazing service
We booked with Upperkey one bedroom in downtown for our stay in Dubai, and it was amazing!
The cleaneess is top notches and people are professional. Thank you Reni for ypur warm welcome. Location is very convenient for everything e7ther shopping or sightseeing, and the view is stunning!
13 de dezembro de 2024
Avaliação não solicitada
Resposta da UpperKey
Thank you for your wonderful review! We’re thrilled to hear you had an amazing stay and enjoyed the cleanliness, professionalism, and convenient location. Reni will be delighted to know her warm welcome made a difference. We hope to host you again soon!
Soyez prudent avec Upperkey
Soyez prudent avec Upperkey
Soyez prudent avec Upperkey. Mon experience est très négative. Cette société ne respecte pas ces engagements de transparence; notamment en terme de revenus. Dès lors la commission qui vous sera versée est calculée sur une valeur que vous ne connaissez pas. Prévoyez de recevoir 30% de la simulation qui vous a été remise par leur commercial. Téléphone et Email restent sans réponses dès que vous posez des questions sur la valeur des virements mensuels. Au dela Upperkey est enregistré à Londres, difficile et couteux de les poursuivre. Pas de bureau sur Paris.
Prudence avec les avis 5 étoiles...Upperkey a un bon marketing
8 de dezembro de 2024
Avaliação não solicitada
Resposta da UpperKey
Merci pour votre avis. Nous sommes désolés d’apprendre que votre expérience n’a pas été à la hauteur de vos attentes — il est cependant important de souligner que ces attentes ont largement été influencées par la couverture médiatique autour des Jeux Olympiques, et non par des promesses faites par UpperKey. Comme de nombreux propriétaires, nous avions également de fortes attentes pour cette période, et partageons votre déception si les résultats n’ont pas été à la hauteur.
Notre commission est basée sur le prix réellement payé par les voyageurs. Ce prix dépend de la demande du marché, de la saisonnalité et de l’état du bien. Si un logement ne génère pas les revenus espérés, nous ne pouvons pas verser plus que ce que le marché permet — cela est clairement stipulé dans le contrat dès le départ.
Nous maintenons notre engagement envers la transparence et la communication claire. Si vous avez tenté de nous contacter sans retour, nous vous encourageons à revenir vers nous avec tous les éléments nécessaires afin que nous puissions examiner votre dossier.
UpperKey est basé à Londres, mais nos équipes sont actives dans plusieurs autres villes. Nous restons à votre disposition pour répondre à toute question et clarifier les performances de votre bien.
Avoid Avoid
Avoid Avoid Avoid. As an owner it was a major disappointment, and many sales promises, 1.5 months was enough to pull the plug. Prime season in October/November in Dubai/JBR “supposedly” booked at less than 80$/night for 4 bedroom 10pers apartment! But worst is the complete blindness and Zero transparency on what’s booked(only calendar dates) or rates or which channel, even with their statements, summary simply showing owners revenue and dates! . They promise and claim owners’ portal but nothing to speak for! I guess didn’t do my homework to find out it’s a 3-person operation in Dubai! Main focus is France/UK vacation home rentals. Lesson learned and hope others do their homework. Note, trust companies who are verified and operate as Airbnb partners as hosts, others are many!
15 de novembro de 2024
Resposta da UpperKey
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations.
It’s important to clarify that the first month with any new property is rarely indicative of long-term performance. Early bookings—especially with short notice—often come at lower rates as we work to build visibility and secure higher-value reservations for the months ahead. This is a standard reality in hospitality, particularly in competitive markets like Dubai.
When we operate on a fixed-rent model, we absorb that early underperformance ourselves. But when the agreement is commission-based, the owner’s revenue reflects the actual performance of the apartment, just as agreed. If your listing had stayed active longer, it’s likely you would have seen stronger results as market momentum built.
We are actively expanding in Dubai, and while our local team may be smaller than in France or the UK, the same level of professionalism and processes apply. All booking activity is reflected in the monthly statements, which include dates, revenue, and source of earnings. We’re continuing to improve our owner portal access across all regions.
We understand your frustration and wish you had given the partnership more time to mature. We remain available if you’d like to revisit the opportunity in the future under clearer expectations.
Chaque mois
Chaque mois, je reçois mon loyer sans aucun retard. C’est tellement rassurant
26 de novembro de 2024
Resposta da UpperKey
Merci beaucoup pour votre retour ! Nous sommes ravis de savoir que notre ponctualité vous apporte tranquillité et satisfaction. Votre confiance est notre priorité.
Merci..
Grâce à UpperKey, mon bien immobilier est devenu une véritable source de revenus passifs, sans effort de ma part
26 de novembro de 2024
Resposta da UpperKey
Merci pour votre retour positif ! Nous sommes ravis de savoir que notre service vous permet de profiter de revenus passifs en toute simplicité. Votre satisfaction est notre plus belle récompense.
Resposta da UpperKey
Thank you for your kind words. We’re glad to hear you find our service reliable and professional.
Depuis que j’ai confié mon appartement…
Depuis que j’ai confié mon appartement à Upperkey, je profite d’un loyer fixe chaque mois sans aucun stress. Ne plus avoir à gérer les invités ou les petits tracas du quotidien est un vrai soulagement. Une expérience vraiment pratique pour un propriétaire comme moi
26 de novembro de 2024
Resposta da UpperKey
Merci beaucoup pour votre retour positif. Nous sommes ravis de savoir que notre service vous apporte sérénité et simplicité, avec un loyer fixe chaque mois. Votre satisfaction est notre priorité.
Pendant les Jeux Olympiques
Pendant les Jeux Olympiques, malgré un marché saturé et des attentes parfois irréalistes créées par les médias, j'ai obtenu un excellent revenu grâce à Upperkey. Leur gestion efficace a maximisé les réservations pour mon appartement en top location. Une expérience très satisfaisante, merci à l’équipe !
12 de novembro de 2024
Resposta da UpperKey
Merci pour votre retour ! Nous sommes ravis d’avoir pu vous aider à maximiser vos revenus pendant les JO, malgré un marché compétitif. Votre satisfaction est une grande récompense pour notre équipe.
Gave them a building
Gave them a building. All good for the moment.
2 de dezembro de 2023
Avaliação não solicitada
Resposta da UpperKey
Thank you for your feedback. We're glad to hear everything is going well so far.
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