I live in another country, so I needed a company I could genuinely trust. UpperKey has proven to be reliable and consistent. My apartment is well maintained, and I never worry about payments.
A empresa respondeu
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Veja o que dizem as avaliações
There’s something reassuring about knowing that even if something unexpected happens, there’s a team ready to handle it. That peace of mind is worth a lot.
A empresa respondeu
Before signing with Upperkey, I was constantly dealing with small issues that added up to big stress. Now? I barely think about my property. They’ve streamlined everything.
A empresa respondeu
What stood out to me most was their transparency. From day one, the expectations were clear, the numbers made sense, and there were no hidden surprises. It’s refreshing in this industry.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
UpperKey provides guaranteed rent for property owners, offering expert Airbnb concierge services in Paris, London, Edinburgh, Miami, Zurich, Geneva, Rome, Luxembourg, Dubai and the French Riviera ( Nice, Cannes, Saint-Tropez, Saint-Maxime, Juan-les-Pins, Saint-Raphaël, Avignon, Aix-en-Provence, Cap d'Agde). Owners enjoy a steady rental income above market price while knowing their property is in good hands. To get started, landlords can schedule a valuation of their property to see how much they can earn in monthly rent. Once an agreement is made, UpperKey will manage every aspect of the property, from routine maintenance and cleaning to vetting tenants and handling payments. UpperKey has a respectful international clientele to book the properties, from business travelers to expat families.
Informações de contato
3-8 Bolsover Street, W1W 6AB, London, Reino Unido
- +447825997632
- contact@theupperkey.com
- theupperkey.com
4,6
Excelente
79 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Partnering with UpperKey was the best…
Partnering with UpperKey was the best decision I made for my property. They’ve been incredibly easy to work with, and I finally have peace of mind knowing everything is in good hands.
26 de novembro de 2024
Resposta da UpperKey
Thank you for your kind words. We're delighted to hear that partnering with us has brought you peace of mind and a positive experience.
Upperkey a simplifié mon expérience de…
Upperkey a simplifié mon expérience de location. Les démarches étaient claires, rapides, et le service client au top. Une solution idéale pour ceux qui cherchent un logement sans stress.
12 de novembro de 2024
Resposta da UpperKey
Merci pour votre retour positif ! Nous sommes ravis de savoir que notre service a simplifié votre expérience de location et répondu à vos attentes.
Après quelques mois un peu compliqués…
Après quelques mois un peu compliqués au niveau administratif et avec de la patience , tout rentre dans l ordre et les relations avec le propriétaire restent excellentes grâce à notre interlocuteur privilégié Nicolas.
Merci de votre travail surtout quand on est à distance
28 de novembro de 2024
Avaliação não solicitada
Resposta da UpperKey
Merci beaucoup pour votre retour et votre patience durant les débuts un peu complexes. Nous sommes ravis de savoir que tout est maintenant en ordre et que la relation avec le propriétaire reste excellente. Nicolas sera touché par vos mots, et nous sommes heureux d’avoir pu vous accompagner. Merci pour votre confiance !
UpperKey took over my flat and made the…
UpperKey took over my flat and made the whole process simple and transparent. I no longer worry about bookings or maintenance, and they’ve delivered everything they promised. A trustworthy company
26 de novembro de 2024
Resposta da UpperKey
Thank you for your feedback. We’re glad to hear the process was simple and transparent, and that our services have met your expectations. Your trust means a lot to us.
Malhonnêteté et incompétence
Comment expliquer l’expérience vécue avec Upperkey !?
Très réactive quant à la conclusion du contrat et après …. l’expérience s’est avérée
très défavorable à bien des égards.
Direction injoignable, pas d’interlocuteur, plannings des locations pas fournis, pas d’état des lieux comme prévu sur contrat, nous n’avons pas été payés de notre part indiquée sur le contrat.
Impossible de tout énumérer tant cette entreprise se fiche de ses clients ! .. et appartement retrouvé en sale état !!! nous avons dû mettre fin à ce contrat.
À FUIIIIR !!!!
30 de julho de 2024
Avaliação não solicitada
Resposta da UpperKey
Merci pour votre avis. Nous sommes désolés que l’expérience n’ait pas été à la hauteur de vos attentes et souhaitons apporter quelques précisions.
L’appartement a été remis 26 jours après le début du contrat. Très vite, le propriétaire a exprimé le souhait de gérer le bien lui-même, en donnant des instructions régulières sur les prix et la gestion. Dans ce contexte, il a choisi de mettre fin au contrat.
Bien que la résiliation anticipée prévoie des frais, nous avons accepté de clore le contrat sans pénalités, par souci de bonne entente.
Le logement a été occupé par quelques voyageurs pendant trois semaines et restitué dans le même état. Le contrat étant basé sur une commission, les revenus dépendent des performances réelles, et non d’un loyer fixe.
Nous regrettons que cette collaboration n’ait pas abouti et vous souhaitons bonne continuation.
Attention escrocs et menteurs
Attention escrocs et menteurs !
Tout le monde est de mèche, de l'équipe commerciale à la direction. On vous assure que votre bien ne sera jamais loué via les plateformes Airbnb ou Booking, et bien c'est un énorme mensonge. Il nous avait été juré que c'était pour de la location moyenne/longue durée, tandis que l'appartement était parfaitement louable pour quelques nuits sur les sites mentionnés plus haut. Attention également, leur stratégie : se faire de la marge sur des "réparations" dans votre appartement, soit disant causées par des incidents dont le propriétaire est responsable. Leur serrurier, soit disant de confiance, intervient sur votre porte, envoie une facture à 1 000 € mais n'indique pas le détail de l'opération en prétextant le "secret professionnel". Jusqu'à ce jour, impossible de faire modifier la facture pour l'envoyer à notre assurance. Pratiques honteuses et trompeuses, direction injoignable par téléphone.
7 de agosto de 2024
Avaliação não solicitada
Resposta da UpperKey
Merci pour votre avis. Nous souhaitons clarifier plusieurs points importants concernant votre retour.
La facture du serrurier mentionnée a été émise par une entreprise indépendante, qui a effectivement procédé au remplacement de la serrure. Cette facture comporte le détail des prestations réalisées ainsi que les coordonnées complètes de l’entreprise. Vous êtes bien entendu libre de les contacter directement pour toute précision supplémentaire — ces informations n’ont jamais été dissimulées.
En ce qui concerne la mise en location de votre bien, nous avons toujours été transparents sur notre stratégie. Nous diffusons les annonces sur Airbnb, Booking.com, ainsi que sur plus de dix autres plateformes ciblant les séjours de courte et moyenne durée, notamment pour des familles et des voyageurs professionnels. Cela fait partie intégrante de notre modèle de gestion, et n’a jamais été caché à nos partenaires.
Nous restons disponibles pour toute question complémentaire, mais tenons à réaffirmer la transparence et le professionnalisme de nos démarches.
Je suis satisfait de la gestion…
Je suis satisfait de la gestion d'UpperKey, en particulier de la manière dont ils gèrent la communication avec les invités et résolvent les petits problèmes avant qu'ils ne deviennent plus importants.
16 de outubro de 2024
Resposta da UpperKey
Merci pour votre commentaire, nous apprécions notre relation à long terme.
Upperkey: fuyez
Je confirme les avis sur Upperkey. Leur approche est malhonnête. La réalité des versements est deux fois moindre que leur budget prévisionnel. De fait il sous-loue à leur filiale Cityapartmentstay enregistrée à Malte. Donc au 25 % de commission négociée pour Upperkey, au moins 25% de commission non prévue seront aussi déduit sans votre accord. Et upperkey ne vous fera jamais parvenir un document détaillé vous permettant de reconstituer les comptes. Globalement vous toucherez moins de 40% de vos prévisions. Dans mon cas leur budget 180€ / nuit et la réalité 69€ / nuit pour un appartement impeccable situé proche Arc de Triomphe. Leur équipe présente bien, mais derrière la façade professionnelle, une bande …. Donc si un membre d’upperkey vous approche, fuyez.
Ajout le 14 novembre 2024. Il semble qu'Upperkey tente de faire effacer les avis négatifs. Mais en aucun cas Upperkey ne répond pas aux avis. Cette société se cache et manipule.
11 de setembro de 2024
Avaliação não solicitada
Resposta da UpperKey
Merci pour votre avis. Nous sommes désolés que votre expérience ait été source de frustration, mais nous ne partageons pas votre appréciation de nos services, que nous considérons comme injustifiée.
Tout d’abord, l’ensemble des conditions financières — y compris les commissions — est clairement stipulé dans le contrat signé par les deux parties. Aucune commission supplémentaire ou frais cachés ne sont appliqués sans l’accord préalable du propriétaire. Les plateformes partenaires ou filiales comme CityApartmentStay font partie de notre stratégie de distribution, sans impact sur les conditions contractuelles convenues avec le propriétaire.
Le budget initial que nous fournissons est une estimation basée sur des données du marché, et non un tarif garanti. Les performances réelles dépendent toujours de nombreux facteurs : saisonnalité, demande, état du bien, délai de réservation et concurrence. Les premières semaines de mise en ligne d’un nouveau bien présentent souvent des tarifs promotionnels ou une occupation plus faible, le temps de générer de la visibilité — il s’agit d’une pratique courante dans le secteur. Avec plus de temps, les performances s’améliorent généralement.
Tous les propriétaires reçoivent un relevé mensuel détaillant les dates de réservation, les revenus générés, ainsi que les commissions retenues.
Enfin, nous ne supprimons ni ne manipulons les avis. Nous acceptons tous les retours, positifs comme critiques, à condition qu’ils soient fondés. Nous restons à votre disposition pour discuter de votre situation de manière directe et constructive si vous le souhaitez.
Owners avoid Upperkey
Owners, Upperkey is not a trustable company. They will never match the previsional incomes delivered to you. By far. As a matter of fact, apart of the 25% on your rent, they will subrent to their subsidiary CityapartStay (registered in Malta) which will also cash at least 25%. Over all, your real incomes will be 40% of your expectations. In my case the budget presented to me was 180€ / night and the reality 69€... And you will never get a statement showing their real incomes enabling you to control the deductions...
Last, be careful with 5 stars evaluation. there are more than doubtful. Their marketing is efficient...
11 de setembro de 2024
Avaliação não solicitada
Resposta da UpperKey
Thank you for your review. We’re sorry that your experience has led to such frustration, but we strongly disagree with the characterisation of our services as dishonest.
First, all financial terms—including commissions—are clearly outlined in the contract signed by both parties. We do not apply hidden fees or deduct any additional percentages without the owner's prior agreement. Any third-party booking platforms or affiliates we use, such as CityApartmentStay, are part of our standard distribution strategy and do not change the contractual terms agreed with the property owner.
The initial budget we provide is an estimate based on market data, not a guaranteed nightly rate. Actual performance always depends on factors such as seasonality, demand, property condition, booking lead times, and competition. The first few weeks of listing a new property often reflect lower occupancy or promotional pricing as we build visibility—this is standard practice in hospitality. With more time on the market, performance typically improves.
All owners receive monthly statements outlining booking dates, revenue generated, and the final commission.
We do not delete or manipulate reviews and always welcome feedback—whether positive or critical—so long as it is accurate. We remain available to discuss this case directly and transparently if you wish to resolve any outstanding concerns.
Entreprise frauduleuse
7 de outubro de 2023
Avaliação não solicitada
Resposta da UpperKey
Merci pour votre commentaire. Nous prenons tous les retours très au sérieux, mais nous n'avons trouvé aucune trace de votre expérience dans notre système. Si vous avez travaillé avec nous et rencontré des problèmes, nous vous invitons à contacter directement notre équipe afin que nous puissions résoudre vos préoccupations. La transparence et le professionnalisme sont au cœur de nos valeurs, et nous nous engageons à traiter toute situation légitime rapidement.
Thank you so much for spend amazing time
12 de julho de 2024
Avaliação não solicitada
Resposta da UpperKey
Thank you for your feedback. We're glad to hear that you had an enjoyable experience. If there's anything else we can do for you, feel free to let us know.
Happy appartment owner
I have been using UpperKey for more than 4 years to manage my appartment in Fitzrovia in London. They have been great, especially dealing with a leak and a lock issues while i was out of the country. They took care of everything from their work and would recommend them to anyone looking for good property management.
14 de maio de 2024
Avaliação não solicitada
Resposta da UpperKey
Thank you for your review and for trusting UpperKey for over four years to manage your property in Fitzrovia. We're pleased to hear that our team was able to handle the leak and lock issues smoothly, especially while you were away. We appreciate your recommendation and look forward to continuing to manage your property efficiently.
Exceptional Property Management
"My experience with this property management company has been exceptional. Their proactive approach to maintenance and swift issue resolution made my tenancy stress-free. The team's professionalism, prompt communication, and attention to detail truly set them apart. From seamless lease transactions to well-maintained properties, this company excels at providing a top-notch living experience. Highly recommended!
1 de dezembro de 2023
Avaliação não solicitada
Resposta da UpperKey
Thank you for your feedback. We’re glad to hear that our proactive approach and attention to detail have made your experience stress-free. Your recommendation is much appreciated, and we look forward to continuing to provide excellent service.
Best tenant! Thanks Upperkey
I have a flat in le premier arrondissement which I am very attached too, so i was not very keen on renting it at first, but i
Have to say that my experience with upper key so far has been flawless. They are super professional, the flat is so clean any time their is a small maintenance issue they solve it right away! I am so happy that i trusted them. Best decision, ive been renting my flat to them for the last three years and even when there was covid they paid me.
21 de abril de 2023
Avaliação não solicitada
Resposta da UpperKey
Thank you, Sofia, for sharing your positive experience with UpperKey. We understand that renting out your beloved flat in the 1st Arrondissement of Paris was a decision you approached with caution, but we are thrilled to hear that your experience with us has been flawless.
We take pride in providing a professional service and ensuring that your flat is well-maintained and clean. Our team is dedicated to promptly resolving any maintenance issues that may arise. We appreciate the trust you placed in us and are delighted to have exceeded your expectations.
It is wonderful to hear that renting your flat to UpperKey has been the best decision for you, even during challenging times like the Covid-19 pandemic. We strive to maintain strong partnerships with our clients and prioritize fulfilling our financial commitments.
Thank you for your continued trust and support. We look forward to serving you for many more successful years.
great friendly people working there
15 de março de 2023
Avaliação não solicitada
Resposta da UpperKey
Thank you for your review, it is a pleasure doing business with you!
A year of knowing UpperKey
I have been working with UpperKey for over a year now. I have spoken with many different people and they are all consistently nice and helpful! Recently I have been liaising with Lucie Janiga and she has been so helpful. Always responsive and goes out of her way!
17 de janeiro de 2023
Avaliação não solicitada
Resposta da UpperKey
Thank you, Haris, for the kind review. The pleasure is ours and we look forward to working together even more in the years to come.
Upperkey is a great company!
Nice company, easy to work with!
5 de dezembro de 2022
Avaliação não solicitada
Resposta da UpperKey
We are happy to be able to serve you, Luisa. Thank you for the review.
Upperkey is definitely a must when…
Upperkey is definitely a must when finding a nice accommodation.very helpful and hassle free.
15 de novembro de 2022
Avaliação não solicitada
Resposta da UpperKey
Thank you, Jen, for the kind review. We are always happy to meet our guest's expectations and strive provide the best experience and accommodations possible.
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