URBAN MOOD STORE Avaliações 

It is great, my daughter loved it .good quality

delivery and price of the item purchased.

These are fake goods. I would not buy from this company again. They did not action any of my requests! Very unhappy and dissatisfied 😡

I ordered a hoodie in November it came it looked fake so sent it back for a refund and still I have no received my refund it’s now February and I’ve emailed them so many times to say they have not received it wen they have there absolutely shocking

You guys send me a damage sweater. I have been emailing you guys and nobody’s answering, I emailed you from the secondary received. It sent photos and everything and nobody has helped me out, worst experience ever.

First of all returns are not covered even for the high price of their items… secondly, they know customers will be stuck with the item because they give you a return warehouse at Spain or Europe… so it’s no return friendly at all..

Not to mention it took almost 2-3 weeks for them to even respond with a return address or instructions… overall shady service

I paid but never received items. WDF

Me enviaron un producto equivocado y no contestan los email donde reclamo la devolución

My order was refunded without giving me a reason. Contacted them but 0 replies and it's been weeks

terrible quality and not authentic

Unfortunately, I have had a really bad experience with this company. Their response to emails is firstly particularly poor. I wanted to return an item but because I was one day late they didn’t let me even though the item had never been opened. This was over the Christmas period which in light of Bank holidays they should have been a little bit more open minded. Customer care is particularly important in these times so it is a shame that a company like this can have such poor quality of service with their customers. In terms of their product, I never had a chance to witness it as we wanted to send it back. I would highly recommend that you know what you want before you buy from this company as they will make it almost impossible for you to return it and most certainly won’t respond to your email, which is the only way of requesting a return. Again another poor customer service issue. Unfortunately, I personally will never use this company again.

The worst customer service ever recieved and claimed that I am unable to return item that was the wrong size but no information or reasons shared. I will never ever buy from this outfit again. Absolute shambles of a company

Ordered a men’s Stussy zip up hoodie. Zipper is cheap, keeps splitting when zipped up. Also, the inside of the hoodie isn’t soft like their other hoodies. Gave it as a Christmas present, so unable to return as I bought it in November when it was on sale

Jeg har ventet en måned nu, og stadig ingen varer. Og kan se at det er en forsendelse fra Kina. Så det er total fake firma. Ville ønske jeg havde set deres trustpilot noget før, så havde jeg aldrig bestilt derfra. Det lyder ikke til at de betaler ens penge retur, men jeg vil gøre hvad jeg kan.

Je n'ai jamais reçu mon colis indiqué livré sur le site

Ho effettuato un acquisto il 20 novembre 2025 un piumino nero ed ancora devo riceverlo( 24/12/25) , ho inoltrato notevoli mail per conoscere i tempi di consegna ed alla prima sono stata risposta che purtroppo avevano ritardi ma alle successive non sono stata più calcolata . Quindi alla luce di tutto ciò ritengo di essere stata truffata e spero che questa mia recensione possa essere di aiuto .
Teresa Cerciello

Bought Stussy hoodie, definitely a fake!! Have tried to contact them and no one has replied! Avoid! Very disappointing!!!

Fake not legit items
Want to dispute

Bought what was advertised as a genuine Stussy sweatshirt and was sent a fake cheap sweatshirt. No refund. Do not buy from this store. 😡