URBAN MOOD STORE Avaliações 

Fake items. Absolute waste of money

I made my order on the 17/08 and I still haven't received one of my items. No communication/correspondence at all (apart from the "How did we do" survey...

the letters fell off during the first wash

A joke! £40 for a cheap quality t-shirt worth £1. Poor customer service and a refund policy designed to cone the customers.
Avoid at all cost.

Do yourself a favor and do not purchase from this store or fall for any of their ads like I did. Luckily, I was able to get a refund from my bank. Clothes are horrible quality, kid sizing when met for an adult and extremely thin. Essentials needs to file a lawsuit again them for selling clothes based of their brand. Oh, and they try to charge you to send the items back to a basement in Spain at your cost. Unbelievable

SCAM! Buyer beware! Extremely poor quality fake clothing. Do not buy!!!

Unfortunately I fell for the 50% off Stussy hoody deal and waited over a month for it to arrive only to find it’s an extremely poor quality fake. DO NOT BUY!!

Post faster , took way too long compared to other clothing brands and had to be contacted to ask where the product was.

DON'T BUY FROM HERE!!! It's only one Star cause you can't press zero. It looks ligit as their clothes are discounted, but not crazy. So I got an essentials tracksuit and tshirt for $316 usually $600 so thought it was ok. Shipping is fake you press the link and it doesn't work. I choose express shipping should have got it 15th Jul it's now the 23rd. All emails no response. Contacted bank and thank God they agreed it is a dodgy company and returned my money!!!

One star is generous. Images of products are extremely misleading. Not only is the quality in the toilet but color doesn’t come even close to matching. Overpriced crap. You would do better from the sale bin at any discount clothing store.

I placed the order and it was shipped within 2 days. Shipping took a few weeks. I was able to track it.
There was a delay in delivery.
I emailed Urban Mood and they immediately responded.

Product never showed up

i believe the items i purchase are fake
trying to get my money back

Delivery process not clear.. i choose the express delivery bit i got in 3 weeks after… so disappointed!!

Selling products that are not genuine and claiming they are half price, like the essentials sets I bought. Paying over the odds for fake and cheaply made products, while advertising them as discounted and from the original brand

Très mauvais expérience produit de basse qualité

I would not recommended anyone to buy anything from this particular site, as I have ordered the essential hoodie by paying sums of money and not getting the quality item. Very very disappointed with the item which I've received, also when I tried to return this item it cost me another $80 to ship this item to the nominated address and still they haven't return my product money which I have paid for that hoodie.

Sizing was not true to size.
I was offered 20% refund instead of a return and have still not received any refund amount.

Your clothes are fake and poor quality I washed the jumper once and it shrunk straight away

Scam website. Don’t purchase from here!