URBAN MOOD STORE Avaliações 

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Item never received. Emailed multiple times but no response. Have not disputed through bank

Still waiting for a hoody i purchased over a month ago. There is no customer service feel like it's a scam

Item never received customer service don't respond and no refund given. I would never buy off here again.

Don’t bother. Ordered a hoodie …( Not particularly cheap) at the beginning of November as a Xmas gift. Heard nothing. No tracking. Sent emails, no response. Disputed the payment with my bank and they refunded me. Hoodie turned up yesterday 30th dec. not an original hoodie and not worth the money or hassle I would recommend paying the extra and get an original

Svindel, svindel, svindel..
Bestil ikke herfra - du får ikke dine varer! Jeg har bestilt 2 bluser d. 3. November 2024 og har ikke modtaget dem, men de trak pengene dagen efter bestillingen. Jeg har skrevet til dem og “når”de svarer siger de bare at pakken er forsinket. Siden jeg har bedt om at få mine penge tilbage har de ikke svaret mig.
Svindel hjemmeside!!!

UPDATE:
Jeg modtog mine varer d. 10. Januar efter næsten 2,5 mdr. Varerne er totalt kopi varer det er der ikke nogen tvivl om - køb ikke herfra!

Do you purchase from this company. Ordered Stussy hoody on 20th November still hasn’t arrived. Got tracking details being delivered from China. Obviously not authentic. I have emailed four times now and no response. Ordered T-shirt on same day it arrived quality poor and dreadful smell!

Avoid at all costs.
Items are of poor quality. Sizing is awful. Items are missing spelt.
Customer service non existent.
ABSOLUTELY DREADFUL.

Ingenting levede op til forventningerne!!
Bestilte mine varer d.20/11 og der står 2-3 dages levering. Da varen ikke afsendes kontakter jeg dem for, at annullerer orderen, da jeg skulle have brugt mine varer. Det kan ikke lade sig gøre, da den allerede er behandlet. 10 dage efter afsendes varen først og levering loves mellem d.11 og 20december. Varen skal så være til en julegave, men er så heller ikke leveret endnu!! Et større svindel og utroværdigt firma skal man godt nok lede længe efter. HOLD JER LANGT VÆK!!

AWFUL DONT RETURN

Dacht legitieme website te zijn, zag later in de T&T pas dat het uit China kwam. Maand op moeten wachten en bleek slechte kwaliteit en imitatie, zeker niet de 75euro voor een sweater en 45euro voor T-shirt waard.
Sweater L mouwen te kort, T-shirt L extreem breed.

This company sucks. I ordered my customised shelf in Aug and when it was delivered in Nov, it was the wrong product. So they insisted I use the wrong shelf while they get the correct shelf manufactured again. They promised to deliver by mid Dec, then it was suddenly pushed to early to mid Jan. there is no actual ETA. Communication is only done via WhatsApp n email. They apologised for the delay but frankly, it’s just lip service. The shelf costs $439 and they offered $40 discount which is unacceptable! How can a simple shelf take 6 months? They are a scam. Don’t ever order anything from them😡😡😡

still haven’t gotten my order been about a month

Bought a sweatshirt that took weeks to arrive.
When it did arrive, it was a fake and I returned it.
Had to pay £15 for shipping as the return is in Spain and now they are saying I have to pay a £35 customs fee. The Royal Mail tracking has said that they have tried to deliver it. They are now not getting back to me and I have lost £95.00

Kæmpe farvefejl i trøjen. Og kundeservice svarer ikke

DO NOT USE
I placed my order 12 November, order not delivered and tracking showing as not yet shipped. I emailed them to find out estimated delivery date, email could not be delivered due to mailbox being full. Emailed through website to ask for my order to be cancelled and refunded - no response. I have reported to my bank and Trading Standards.

I never received the item I purchased. I have made numerous attempts to contact them and request a refund, but I have received no response. Do not buy from Urban Mood. This is a scam.

Order processing was very late and never shipped my itemss

Ordered 3rd November. No communication no delivery and every time I check for delivery updates the date of delivery is changed. After reading other reviews I’m gutted I’ve lost £100 to these people! Clearly a scam.