Great service, fast delivery. Customer service is through email, it is very responsive and efficient, always resolves my issues promptly. Highly recommended. Thank you.
A empresa respondeu
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Veja o que dizem as avaliações
Excellent service from this company. I was missing a pack of needles in my delivery (or perhaps I mistakenly threw them away) but upon emailing the company I was quickly advised that a new supply wo... Ver mais
A empresa respondeu
I have been using this company for some time now and have had nothing but great experiences. Really great customer service and ordering is straight forward with swift delivery via Royal Mail with disc... Ver mais
A empresa respondeu
I have always had a great service with The Virtual Slimming clinic. The team are helpful, the online system is easy to navigate and monitor progress and responses to questions are always on the day. I... Ver mais
A empresa respondeu
4,3
Excelente
67 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service
Great service, fast delivery. Customer service is through email, it is very responsive and efficient, always resolves my issues promptly. Highly recommended. Thank you.
12 de agosto de 2026
Avaliação não solicitada
Resposta da Thevirtualslimmingclinic
Dear Ryo
Thank you so much for your kind words and we are pleased to hear that you have had a pleasant experience with our team and service.
Kind regards
The VSC
I have always had a great service with…
I have always had a great service with The Virtual Slimming clinic. The team are helpful, the online system is easy to navigate and monitor progress and responses to questions are always on the day. I would recommend the service.
28 de julho de 2026
Avaliação não solicitada
Resposta da Thevirtualslimmingclinic
Dear Matt
Thank you so much for your kind words and we are pleased to hear that you have had a pleasant experience with our team and service.
Kind regards
The VSC
always helpful with advice and quick…
always helpful with advice and quick response.
7 de julho de 2026
Avaliação não solicitada
Resposta da Thevirtualslimmingclinic
Dear Customer
Thank you so much for your kind words and we are pleased to hear that you have had a pleasant experience with our team and service.
Kind regards
The VSC
Excellent service from this company
Excellent service from this company.
I was missing a pack of needles in my delivery (or perhaps I mistakenly threw them away) but upon emailing the company I was quickly advised that a new supply would be on its way. From first placing my order to now, the company's response and service has been exemplary.
6 de julho de 2026
Avaliação não solicitada
Resposta da Thevirtualslimmingclinic
Dear Customer
Thank you so much for your kind words and we are pleased to hear that you have had a pleasant experience with our team and service.
Kind regards
The VSC
Always great service and quick response…
Always great service and quick response time. A great range of products and highly professional.
Highly recommend.
12 de junho de 2026
Avaliação não solicitada
Resposta da Thevirtualslimmingclinic
Dear Mel
Thank you so much for your kind words and we are pleased to hear that you have had a pleasant experience with our team and service.
Kind regards
The VSC
I have always had great service from…
I have always had great service from this clinic and Punam always goes the extra mile. Response is fast, friendly and very professional. I have felt well supported and feel a sense of safety and genuine care. Thank you so much
11 de junho de 2026
Avaliação não solicitada
Resposta da Thevirtualslimmingclinic
Dear Matilda
Thank you so much for your kind words and we are pleased to hear that you have had a pleasant experience with our team and service.
Kind regards
The VSC
I had a problem with the ordering and…
I had a problem with the ordering and Punam replied quickly and was very helpful. I’m grateful that it was easily sorted out.
10 de junho de 2026
Avaliação não solicitada
Resposta da Thevirtualslimmingclinic
Dear CB
Thank you so much for your kind words and we are pleased to hear that you have had a pleasant experience with our team and service.
Kind regards
The VSC
Very thorough with checks
Very thorough with checks, great customer service and response
8 de junho de 2026
Avaliação não solicitada
Resposta da Thevirtualslimmingclinic
Dear Zohra
Thank you so much for your kind words and we are pleased to hear that you have had a pleasant experience with our team and service.
Kind regards
The VSC
Have now had 2 faulty pens
Have now had 2 faulty pens, where I cannot administer the last dose, I have offered to send the pens back, but they insisted in a video, then said no it’s not faulty it’s designed to leave excess medication in the pen,.. this is not excess medication.. it’s the last dose!.. So VERY expensive for 3 doses!!.. would not order from this company..
8 de junho de 2026
Avaliação não solicitada
Resposta da Thevirtualslimmingclinic
Hello Angela
Thank you for your review. We are sorry to hear you feel disappointed, but your review does not reflect the facts of the situation.
When a patient reports a potentially faulty medication pen, we must follow a strict protocol set by the manufacturer. This includes requesting a short video first, as most issues are related to needle attachment, priming, or the pen having already delivered all available doses. This step prevents unnecessary delays and ensures we only request a return when genuinely required.
In the video you provided, it was clear that all four doses had already been administered. The liquid you can see remaining in the pen is the standard residual solution present in every Mounjaro pen. This is not an opinion - it is confirmed by the manufacturer and is part of the pen’s design. The residual liquid is used for priming and is not an additional dose.
Although the pen clearly shows it is not faulty, we will arrange for it to be returned so it can be inspected in person and then sent to the manufacturer, Eli Lilly, for full investigation.
Please note that this process typically takes 6–8 weeks, and the final outcome is determined by the manufacturer, not by us.
We understand this situation has been frustrating, but we have followed the correct protocol, provided accurate information based on the manufacturer’s guidance, and supported your request at every stage.
Our priority is always patient safety and ensuring any genuine faults are escalated appropriately.
We will arrange for the pen to be returned for investigation.
Thank you
Kind regards
The VSC
Had a small issue when ordering and the…
Had a small issue when ordering and the customer service team couldn’t has been more helpful. Delivery is prompt and it’s an all round professional experience.
5 de junho de 2026
Avaliação não solicitada
Resposta da Thevirtualslimmingclinic
Dear Mr Bryant
Thank you so much for your kind words and we are pleased to hear that you have had a pleasant experience with our team and service.
Kind regards
The VSC
Had an issue with delivery and it was…
Had an issue with delivery and it was dealt with promptly. Many thanks
2 de junho de 2026
Avaliação não solicitada
Resposta da Thevirtualslimmingclinic
Dear Customer
Thank you so much for your kind words and we are pleased to hear that you have had a pleasant experience with our team and service.
Kind regards
The VSC
Excellent
So happy with this website, hassle free prescription, yet so professional and helpful, cannot recommend enough, thanks again - Bernie
3 de junho de 2026
Avaliação não solicitada
Resposta da Thevirtualslimmingclinic
Dear Bernie
Thank you so much for your kind words and we are pleased to hear that you have had a pleasant experience with our team and service.
Kind regards
The VSC
Outstanding service
The support has been outstanding from day one — friendly, efficient, and always ready to help when it matters most.
28 de maio de 2026
Avaliação não solicitada
Resposta da Thevirtualslimmingclinic
Dear Enrico
Thank you so much for your kind words and we are pleased to hear that you have had a pleasant experience with our team and service.
Kind regards
The VSC
Great service!
21 de maio de 2026
Avaliação não solicitada
Resposta da Thevirtualslimmingclinic
Dear Iliac
Thank you for your positive feedback, we’re genuinely grateful for your trust and continued custom.
Kind regards
The VSC
Resposta da Thevirtualslimmingclinic
Dear Yasmine
Thank you so much for your kind words and we are pleased to hear that you have had a pleasant experience with our team and service.
Kind regards
The VSC
Highly Recommended
This company has always been extremely helpful and efficient. They are reliable, trustworthy and deliver quickly.
15 de abril de 2026
Avaliação não solicitada
Resposta da Thevirtualslimmingclinic
Dear Natascha
Thank you so much for your kind words and we are pleased to hear that you have had a pleasant experience with our team and service.
Kind regards
The VSC
I have been using the virtual slimming…
I have been using the virtual slimming clinic for a long while now and they are fantastic
29 de março de 2026
Avaliação não solicitada
Resposta da Thevirtualslimmingclinic
Dear Ruth
Thank you so much for your kind words and we are pleased to hear that you have had a pleasant experience with our team and service.
Kind regards The VSC
Really helpful customer service and…
Really helpful customer service and support!
Very efficient and helpful.
Extremely quick delivery
16 de março de 2026
Avaliação não solicitada
Resposta da Thevirtualslimmingclinic
Dear Kate
Thank you so much for your kind words and we are pleased to hear that you have had a pleasant experience with our team and service.
Kind regards
The VSC
I have had absolutely exceptional…
I have had absolutely exceptional customer service throughout!! I cannot recommend this place enough!! I had a problem with my initial delivery of my product, so I emailed them to explain what had happened and their communication has just been top notch, they did all they could to send out another product asap whilst they investigated what had happened with the initial delivery.
Also, any questions I have they have answered promptly. The whole experience has been great Thank you
4 de março de 2026
Avaliação não solicitada
Resposta da Thevirtualslimmingclinic
Dear Nicola
Thank you so much for your kind words! We’re delighted to hear that you’ve had such a positive experience with us. Our team always aims to provide the best possible support and guidance, so it’s wonderful to know we’ve made a difference. Thank you for recommending us, it truly means a lot!
The VSC
Seamless Experience
I have been using this company for some time now and have had nothing but great experiences. Really great customer service and ordering is straight forward with swift delivery via Royal Mail with discrete packaging. I won't be going anywhere else. Thank you.
10 de janeiro de 2026
Avaliação não solicitada
Resposta da Thevirtualslimmingclinic
Dear Verity
Thank you so much for your kind words!
We’re delighted to hear that you’ve had such a positive experience with us. Our team always aims to provide the best possible support and guidance, so it’s wonderful to know we’ve made a difference.
Thank you for recommending us, it truly means a lot!
The VSC
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